Leveraging Your Customer Service Function to Drive Sales
1. Leveraging Your Customer Service Function to Drive Sales Steve Brand, Convoq, Inc. Patrick Ream, NextIT Rich Caballero, salesforce.com Track: Service & Support Executives
2.
3. Rich Caballero Sr. Director, Service & Support Product Line Audience Survey and Introductions [email_address]
4.
5.
6.
7.
8.
9.
10.
11.
12. Steve Brand Vice President, Products and Business Development [email_address] Industry Report – Online Support
13. Online Customer Service and Support Note: only very satisfied/satisfied responses are shown. Question: Thinking about the online customer service inquiries you have made in the past six months, how satisfied have you been with each of the following service options? Source: JupiterResearch
14. Service Satisfaction Impacts Retention and Acquisition Question: If you were dissatisfied with how a company handled your customer service inquiry, how would that impact your future purchases from that company? (select all that apply) Source: JupiterResearch
15. Closing the Loop with ConvoqASAP Before… Now… Prospect Customer SFA Prospect HAPPY CUSTOMERS! Customer & Marketing Webinars with Pre-sales support with Sales Demos and Presentations with On demand customer support with
16. Patrick A. Ream Vice President, Financial Services [email_address] Customer Success Story
20. Providing High Touch Technical Support Technical Support Skilled engineers that offer customized service that extends beyond a common commodity help desk. Technical Support
21.
22. Rich Caballero Sr. Director, Service & Support Steve Brand Vice President, Products & Business Development Patrick A. Ream Vice President, Financial Services QUESTION & ANSWER SESSION
![Safe Harbor Statement ,[object Object],[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)