In an April 5th, 2011 webinar, Zoe Mitchell of Drake International shared with us some great information about driving business results through effective HR outsourcing.

1. Has the Downturn Shrunk Your Team
But Not Your
Workload?
Driving Business Results through
Effective Human Resources Outsourcing
PRESENTED BY ZOE MITCHELL, HR CONSULTANT, DRAKE INTERNATIONAL
WELCOME
The webinar will begin in a few moments
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Simply connect headphones to your computer, or use computer speakers and adjust your
volume. Alternatively, you may dial in to the teleconference.

2. Has the Downturn Shrunk Your Team
But Not Your Workload?
Hosted by Heather Payne
Sr. Marketing Coordinator
Drake International
Email: hpayne@na.drakeintl.com
Phone: 416-216-1125 (direct)
Twitter: @heatherpayne
If you have any technical problems or questions, please call WebEx Support toll -free at 1-866-863-3910

3. Has the Downturn Shrunk Your Team
But Not Your Workload?
Presented by Zoe Mitchell
HR Consultant
Drake International
Email: zmitchell@na.drakeintl.com
Phone: 416-216-1093 (direct)
If you have any technical problems or questions, please call WebEx Support toll -free at 1-866-863-3910

4. Has the Downturn Shrunk Your Team
But Not Your
Workload?
Driving Business Results through
Effective Human Resources Outsourcing
PRESENTED BY ZOE MITCHELL, HR CONSULTANT, DRAKE INTERNATIONAL

5. Key Take-Aways
1. Why Outsourcing is Good
for Business
2. How to Determine if it will
Work for Your Organization
3. The 10 Steps You Need
to Know to Get Started

6. Agenda
1. What is HR Outsourcing?
2. The History of Outsourcing
3. Research & Results
4. Why Do Companies Outsource?
5. 10 Steps to Effective HR Outsourcing
6. A Special Offer from Drake International

7. About Zoe Mitchell
Zoe Mitchell
HR Consultant
Drake International
Email: zmitchell@na.drakeintl.com
Phone: 416-216-1093 (direct)
If you have any technical problems or questions, please call WebEx Support toll -free at 1-866-863-3910

8. HR Outsourcing
What is HR Outsourcing?
What does it mean for your
organization?

9. History
HR outsourcing
is not a new concept.

10. Research
The average operating expense for HR functions for
each full-time HR employee is $284,982. This figure
doesn’t include training costs or payroll.
(Watson Wyatt Worldwide)
Based on survey data, cost reduction is the top goal
driving Human Resource Outsourcing.
(Towers Watson)
50% of polled companies said that improving HR
service quality was a top goal of their HRO efforts.
(Towers Watson)

11. Why Outsource?
Three Major benefits:
• Focus on the core business
• Improve the bottom line
• Take advantage of specialized
knowledge
• Leverage the expertise of a team
“Why pay a full-time salary for a part-time job?”
Bill Pollock, Founder & Chairman of Drake International

12. 10 Steps to Outsourcing HR
Step 1: Step 6:
Map Out Your “As-Is” Go to Market
Step 2: Step 7:
HR Health Check Choose Your SME
Step 3: Step 8:
Cost It Out! Purchase & Implement
Step 4: Step 9:
Build Your Business Case Change Management
Step 5: Step 10:
Educate Yourself Staying On Track

13. 10 Steps to Outsourcing HR
Step 1:
Map process
throughout the entire
employee lifecycle

14. 10 Steps to Outsourcing HR
Step 2:
Complete an HR “Health Check”
Identify areas within your human
resources department that are
inefficient and too expensive.

15. 10 Steps to Outsourcing HR
Step 3:
Cost These Areas Out in Actual $
Add the Following Factors:
• Cost of HR FT wage
• Cost of HR Inefficiencies:
• Cost of mistakes & waste
• Cost of time for each HR process
• Cost of low productivity
• Cost of staff turnover
• Project a 5% improvement (be conservative!)
Compare this to the cost of outsourcing HR

16. 10 Steps to Outsourcing HR
Step 4:
Build Your Business Case

17. 10 Steps to Outsourcing HR
Step 5:
Educate Yourself
• Attend webinars
• Attend seminars
• Research (online/offline)
• Talk to your network
• Find and Speak to
Subject Matter Experts

18. 10 Steps to Outsourcing HR

19. 10 Steps to Outsourcing HR
Step 7:
Find the Right Subject Matter Expert
Evaluate using the following criteria:
• Experience with HR Information Systems
• Experience in their specialized HR function
or industry
• Analytical competence (ability to map
systems and processes, identify gaps and
suggest solutions)
• Number of successful implementations
• Scope of successful implementations
• Client testimonials

20. 10 Steps to Outsourcing HR
Step 8: Purchase & Implement
Together with your provider:
1. Create project plan including
• Timelines (what-by-when)
• Resource allocation (by-whom)
• Communication / feedback strategy
2. Regular project review meetings,
corrective actions

21. 10 Steps to Outsourcing HR
Step 9:
Change Management
1. Clear communication to all
stakeholders
2. Dealing with stakeholder concerns
3. Senior leadership to champion the
change and become early adopters
4. Incentive, reward and penalty system in
place to promote compliance

22. 10 Steps to Outsourcing HR
Step 10:
The Continuing
Relationship
- Continuous measurement
- Performance management of
vendor
- Ensure improvements are
achieved

23. Haven’t listened until now?
The Highlights:
1. HR Outsourcing is helping firms
– large and small – to save
money and drive results
2. HR outsourcing provides an
opportunity for HR
Professionals to contribute on a
strategic level
3. This isn’t for everyone, but every
firm can probably benefit from
some form of strategic HR
outsourcing

24. Special Offer
Let a Drake International • We help only
Outsourcing Expert where you need it
• No obligation
Help Map Out Your Path • Call for a free
consultation
to HR Outsourcing
Zoe Mitchell
416-216-1093
zmitchell@na.drakeintl.com

25. Contact Us
Zoe Mitchell Heather Payne
HR Consultant Sr. Marketing Coordinator
Drake International Drake International
Email: zmitchell@na.drakeintl.com Email: hpayne@na.drakeintl.com
Phone: 416-216-1093 (direct) Phone: 416-216-1125 (direct)
Check out Drake’s NEW blog at www.DrakePulse.com
If you have any technical problems or questions, please call WebEx Support toll -free at 1-866-863-3910

26. Has the Downturn Shrunk Your Team
Q&A
But Not Your with Zoe Mitchell,
Workload? HR Consultant, Drake International
If you have any technical problems or questions, please call WebEx Support toll -free at 1-866-863-3910

27. Upcoming Webinar:
April 14th, 2011, 12 pm EST to 12:30 pm EST
“Improving Results Through
Effective Learning Programs”
>> Presented by Carola Moore, Drake International
Register at http://drake-webinars.com
If you have any technical problems or questions, please call WebEx Support toll -free at 1-866-863-3910