DOUGLAS J. GUY
3355 Blackburn St. #8409 Dallas, TX 75204 972.339.0276 firstname.lastname@example.org
SENIOR OPERATIONS / TECHNOLOGY EXECUTIVE
Leading change to achieve cultural and infrastructure integration,
along with exponential revenue gains, in record time.
Senior executive translates operational vision into a technical reality and vice versa, continually playing a vital role in
business success. Proven talent for analyzing and vetting key business drivers and options, and developing and
executing strategic business and technology plans that incorporate operational efficiency enhancements. Superior
change management expertise applied to rapidly integrate vastly diverse corporate cultures—motivating and
supporting teams to succeed with tangible bottom-line results.
EXECUTIVE MANAGEMENT HIGHLIGHTS
New Business. Produced $500K in sales during first month of operation, with a Core Competencies:
profit after three years and $800M+ in annual sales as a Director for a technology Change Management
product startup enterprise. Business Start-Ups
Business Development. Key executive team member that managed acquisition and Sales/Customer Service
full integration of two freight forwarding competitors, growing top-line sales from Leadership
$26M to $114M within 18 months. Inventory Control & Distribution
Business Process and Redesign. Identified margin improvement opportunities, Telecommunications
resulting in redefined processes along with new metrics generating 12% P&L margin E-Commerce Solutions
growth for a technology retail enterprise. Supply Change Management
Technology-Based Solutions Merchandising. Implemented innovative program to Business Process Improvement
increase cross-sell and add-on sales opportunities using technology-based solutions,
translating into 10-20 basis points margin growth annually.
Building Shareholder Value
Vendor Management. Renegotiated vendor contracts generating annual fixed SG&A
Full Budget Ownership
expenses savings of $1M+, and embraced vendors as key to success in growing
Call Center Development
overall sales and profitability.
CHIEF TECHNOLOGY OFFICER/CHIEF ADMINISTRATION OFFICER, Trans-Trade, Inc. 2009 – Present
Direct the technology, distribution, and human resource divisions of a diverse global freight forwarding business while
establishing a strong footprint through organic and acquisition growth—including two competitors with vastly diverse
corporate cultures—transforming this $26M company into a $114M company in less than two years.
Implemented cost savings throughout, including vendor contract negotiations resulting in savings of $5M over two
years, and an HR benefits package that saved $300K annually and improved employee coverage.
Professionalized operations force by identifying top talent that executed strategic plan that vastly increased
customer base and improved operating efficiencies.
Technology enhancements included the implementation of a state-of-the art VoIP phone network over a distributed
MPLS network, the creation of a strong online presence via SEO e-commerce technologies, and a “customer
empowerment portal” that increased customer satisfaction and sales, along with a middleware design to support
yearly acquisition activity of 4-5 companies.
Ensured IT and operations functions remained aligned with executive business strategy—advising and providing
hands-on assistance within business units to ensure maximum capacity for human/capital resources.
DOUGLAS J. GUY PAGE 2
DIRECTOR, OFFICE DEPOT BUSINESS SALES/TECHNOLOGY DIVISION 1999 – 2009
Directed business and technology functions throughout Start-up Company’s growth, during positioning for sale as one of
first companies to employ virtual warehouse modeling, and following Office Depot acquisition—ultimately realizing
$800M in annual sales without a warehouse and with just 100 sales and 30 back office operations staff.
Transformed catalog business model—producing $20M inventory savings by implementing a virtual warehouse
model enabling 85% of orders to be drop shipped; allowing enterprise to downsize from 26 distribution centers to
just four while generating a $100M sales increase.
Slashed operating expenditures $300K annually through skillful renegotiation of contracts as well as
implementation of operational improvements in support of lowering costs while maintaining performance quality.
Cut inventory losses more than 20% by streamlining reverse logistics processes—limiting loss and debt inventory
Managed a $200M budget, full P&L, vendor relations, contract negotiations, problem resolution, project
implementations, and the establishment of reporting standards and measurable metrics—while ensuring top
performance of business operations, financial systems, telecommunications, supply chain, and distribution
Increased new revenue streams across multiple sales channels from five to 65 with diverse merchant offerings by
working collaboratively with vendors to expand selling opportunities—elevating enterprise ranking from #26 to #1
in just six months.
Spearheaded the daily performance of employees as well as consultants and vendors—driving operational
improvement efforts, leading the design/implementation of new policies and procedures to streamline
organizational throughput, and serving as the key liaison between IT and business units to identify reengineering
and technology opportunities and needs.
OPERATIONS AND TECHNOLOGY LEADERSHIP EXPERIENCE
Led enterprise-wide operational enhancements while developing change management, operational and technology
leadership skills during warehouse revitalization for Lehman Brother-owned Sunsource Inc.; provided enterprise MIS
platform administration and strategic development at Arlington Industries, and gleaned telecommunications project
management expertise as a Systems Manager at Elek-Tek and as a U.S. Army Communications Specialist.
B.A., Business, University of Arizona
COMMUNITY SERVICE MEMBERSHIPS
Past President, Board of Directors, Litchfield Education Foundation
Member, Board of Directors, Lawyers Without Borders
Past Member, Board of Directors, Northwest Connecticut Economic Development Corporation
Past Member, Litchfield Economic Development Commission