Change course now http://dougdevitre.com/sa How to Make Surveys Better By @DougDevitre Do you measure how people feel or what they implement as a result? Most measure subjective feelings rather than results. Actual Questions This is why most surveys don’t improve the attendees’ condition. How would you rate the presentation? 1 – Poor 2 – Fair 3 – Good 4 – Very good 5 – Excellent Was the presenter well organized? 1 – Poor 2 – Fair 3 – Good 4 – Very good 5 – Excellent Was the program useful? 1 – Poor 2 – Fair 3 – Good 4 – Very good 5 – Excellent How would you rate the facility? 1 – Poor 2 – Fair 3 – Good 4 – Very good 5 – Excellent Was the speaker excited? 1 – Poor 2 – Fair 3 – Good 4 – Very good 5 – Excellent Better Questions How to measure performance from education sessions. Which learning objective had the most impact? Increasing revenue by __________. Increasing customer satisfaction by _____. Decreasing customer attrition by _______. Increasing productivity from ____________. None of the above. How much X helped you get Y? 0 500 1,000 1,000 + Would you refer others to attend? No, it was a waste of time. Yes, it was ok but I didn’t implement. Yes, if you want some entertainment. Yes, it helped me improve my business. Other _______________ What would be the one thing you would improve next time? The magic question that encompasses all the subjective issues. How to change course http://dougdevitre.com/sa

1. How to Make
Surveys Better
By @DougDevitre

2. Do you measure how
people feel or what they
implement as a result?
Most measure subjective feelings rather than results.

3. Actual Questions
This is why most surveys don’t improve the attendees’ condition.

4. How would you rate the presentation?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent

5. Was the presenter well organized?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent

6. Was the program useful?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent

7. How would you rate the facility?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent

8. Was the speaker excited?
1 – Poor
2 – Fair
3 – Good
4 – Very good
5 – Excellent

9. Better Questions
How to measure performance from education sessions.

10. Which learning objective had the
most impact?
A. Increasing revenue by __________.
B. Increasing customer satisfaction by _____.
C. Decreasing customer attrition by _______.
D. Increasing productivity from ____________.
E. None of the above.

11. How much X helped you get Y?
A. 0
B. 500
C. 1,000
D. 1,000 +

12. Would you refer others to attend?
 No, it was a waste of time.
 Yes, it was ok but I didn’t implement.
 Yes, if you want some entertainment.
 Yes, it helped me improve my business.
 Other _______________

13. What would be the one
thing you would improve
next time?
The magic question that encompasses all the subjective issues.

14. How to change course
http://dougdevitre.com/sa