SlideShare ist ein Scribd-Unternehmen logo
1 von 20
Downloaden Sie, um offline zu lesen
LOCATION-BASED
SOCIAL MEDIA
FOR BRANDS




                 1
INTRODUCTION


  May 2010

One would be hard pressed to find a “hotter” trend       Table of Contents
of the moment than location-based (or geolocation)
                                                         Introduction                            2
social media.
                                                         Overview                                3
Beyond the adoption by the early social media            A Brief History                         4
technographic segments - brands and their
agencies have yet to develop meaningful                  Why Now                                 5
campaigns, let alone platforms which take                An Evaluation                           6
full advantage of this technology or create deeper,
more meaningful engagements.                             Why we are Supporting It                8
                                                         Applicability                           9
The rapid pace of new innovations/trends/inventions
means any document on the subject would be out-            • Location Guide / Nike True City     10
of-date by the time it is published. The hope was to       • Incentivized Brand Engagement /     11
present more than just the “aggregated data”, but a          Gowalla & The New York Nets
bit of inspiration which leads to ideas that delivers
value to brands and users.                                 • Loyalty & Reward Programs /         12
                                                             Topshop & tasti D-lite
This document is intended to evaluate this enabling        • Training & Orientation / Harvard    13
technology and its possibilities with the realities of
delivering on business objectives from awareness,          • Social Responsibility / Gowalla &   14
preference, advocacy creation, and of course the             Peet’s Coffee - Hearts for Haiti
overall impact to revenue.                               China: A Blip on the Radar              15

Douglas Lin                                              Evolving Platforms and Toolsets         16
Head of Digital Strategy                                 Next Steps for Brands & Agencies        17
BBDO/Proximity Singapore
                                                         Conclusions                             18
douglas.lin@bbdo.com
twitter: dlin                                            Appendix                                19




                                                                                                      2
OVERVIEW


Geosocial networking is social networking utilizing     Brands can now play a part in users’ daily lives,
Global Positioning System (GPS) to associate a          not through disruption or broadcast means – but
user’s position with their activities. User-submitted   through engaging users within the course of their
location data allow social networks to connect          everyday lives. Geolocation now allows the “how”
and coordinate users with locales and/or events         and the “where”, to go along with the “what” and
that match their interests to enrich the social         “why” of marketing communications.
networking experience.




                                                                                                            3
A BRIEF HISTORY


Two platforms currently dominate the space –           As the platforms have evolved, differences have
Foursquare and Gowalla. Both were founded in the       become less pronounced as the community has
United States and have become synonymous with          helped dictate current and future features and
the current trend of geolocation based social media.   development.

At their core, they are very similar and provide       However, the space is not limited to these. Twitter,
users with gameplay aspects in the form of             Facebook, and Google, among others, now all
collection of “badges” or “pins”, which then           include location-based features and capabilities.
translate into “mayorships” or “founders”.




                                                                                                              4
WHY NOW

  Location-based services are not new.                        As with all social media, it’s less about the
                                                             technology and more about user behavior
From smoke signals to drums, the basic principles of
location-based communications extend as far back            Geolocation based services have existed for the
as recorded civilization. The current iteration is simply   last few years with the introduction of GPS on
a result of existing technology with the latest crop of     handsets and cellular triangulation (user location
commercially available products and services.               based on mobile tower positions). The technology
                                                            has not caused the recent boom in attention, rather
What is new is the cross-roads we are at in which           it has been the adoption of game-play, competition,
social media based communication have now                   incentives and sharing – behaviors people are already
gained mainstream adoption in most of the world.            exhibiting in the social media space.
GPS technology now provides a range of new and
interesting possibilities for how people engage with        Factors for recent uptake include:
one another – which creates an opportunity for               Maturing Social Media populations – comfortable
brands to connect with a variety of different users          posting, sharing commenting within digital based
in ways which were difficult if not impossible               channels
before-hand.                                                 Pervasiveness of 3G networks + GPS Enabled
                                                             Smartphones
However, detractors say the current crop of                  Integration of new platforms with existing Social
location-based platforms appeal to a limited audience        Media platforms
of technology enthusiasts and that the encouragement
to announce one’s every move is a foolish breach of         A successful strategy, and understanding user insights
privacy, and narcissistic at the same time.                 are still paramount in utilizing a mobile tactic within
                                                            these platforms.




                          A Precursor?

                          Nokia viNe
                          Released: September 2008

   Nokia viNe is based on Sports Tracker (a GPS             Some potential reasons include:
   based sports monitoring application/service)
   which tags a user’s content (photos, posts, etc)          User base limited to a single manufacturer
   including the location and plots your journey             platform and specific handset models
   on a map. On the website you can look at
   and share your journeys, filtering by user,               Created a continuous “Journey” as opposed to
   place or time.                                            capturing single instances. Requires users to
                                                             actively decide to create a thread of participation
   There’s also an online widget which you can               as opposed to incremental check-ins throughout
   place on your blog or Facebook page, allowing             their normal daily behavior
   others to see what you’ve been up to.
                                                             Not tied to existing social media platforms
                                                             beyond broadcasting posts. Not targeted
   Nokia viNe could be considered a precursor to
                                                             “friends” or existing user-defined communities
   the modern GPS based Social Media platforms,
   but arguably never gained worldwide mass in               No ongoing incentives for behavior – either for
   terms of adoption or usage.                               quality or quantity of viNes.




                                                                                                                      5
AN EVALUATION


The current numbers are miniscule in comparison         Figure 2: Technology World Wide Statistics
to more established social media platforms like
Facebook and Twitter

Figure 1: Social Media World Wide User Base




                                                          Metro specific
                                                        Because these current iteration of platforms focus
                                                        on cities, and appeal to young, social technorati
                                                        urbanites - criticism has been leveled about its
                                                        applicability to suburban and rural areas.
However, the potential for growth exists due to the
worldwide increase in smartphone users and the
                                                        “Badges” and “Founders” however require mass.
growing access to high speed mobile networks.
                                                        And beyond population base – income levels, high-
                                                        speed data access, and behavioral trending all lend
Recent data indicates smartphone shipments will
                                                        itself more to establishing a core audience within
reach 406.7 million by 2014, and will account for 29
                                                        metropolitan regions.
percent of the total global handset market. 6 out of
10 people worldwide now have access to a High
                                                        More importantly is the pass-along or “influencer”
Speed Packet Access (HSPA) networks.
                                                        effect that tends to originate in urban areas and
                                                        ripples outwards, which necessitates focusing on
  Technological Trends Support Adoption
                                                        this core audience for future growth.
Besides the obvious uptake in location-based social
media platforms, other international trends support a
positive outlook for adoption.
                                                           “Foursquare’s potential limitations become
                                                           clear. The game mechanics--badges, points,
 Maturation/Continual growth of Social
                                                           “mayorship” crowns--and ability to source
 Media platforms
                                                           tips and recommendations from the app give
 Smartphone Sales and Adoption                             it a little bit of an edge above just finding your
 Netbook/Tablet based computing options                    friends. But many of the badges themselves--
 Pervasiveness of readily available Wifi                   10 different pizzerias, five different Starbucks
 3G+ Network adoption                                      coffee shops, a venue where at least 50 other
                                                           Foursquare users are checked in--are best
                                                           suited to dense urban areas, too.”

                                                           Caroline McCarthy
                                                           CNET News.com
                                                           April 20, 2010




                                                                                                                6
AN EVALUATION


  Global urbanization continue an upwards trend.

As of 2008, over half the world’s population now           Foursquare and Gowalla
live in urban areas, and while “More Developed
Countries” still maintain the highest overall              To date, Foursquare and Gowalla have
percentages of city dwellers, the next few decades         enjoyed the most mainstream success in
will see large scale growth in the “less and least”        the United States and Western European
developing world – particularly in Africa and Asia         markets, with increasing adoption in Europe,
where the urban population numbers will double             Asia, and Australasia – specifically in larger
between 2000 and 2030.                                     metropolitan areas.

It is estimated that by 2030, cities in the developing     The majority of brand participants have been
world will make up 81 per cent of all urban humanity.      with companies with a physical retail footprint
                                                           – from local coffee shops to multinational
                                                           chains like Starbucks. Secondary brand
Figure 3: World Wide Urbanization Trends / Forecast        participants have been content channels
                                                           – TV, magazines, etc.

                                                            Recent figures indicate businesses are
                                                            offering more than 2,100+ discounts or
                                                            giveaways to Foursquare users as of
                                                            May 2010

                                                            Starbucks has recently announced the
                                                            first-ever nationwide mayor special
                                                            with Foursquare

                                                            April 2010, Foursquare signs-up the millionth
                                                            user of its location-based software

                                                            Foursquare reportedly added over 15,000
                                                            users a day as of May 20, 2010

                                                            Gowalla announced a partnership with
                                                            National Geographic and The Washington
  Considerations                                            Post promoting a new service feature

Potential hurdles include the integration of monitoring,
reporting, and analytics. With an increase in the
quantity of platforms – common metrics and
integration with social media, traditional site and
media statistics will further cloud the criteria for
business “success”.

Additionally, potential privacy issues and government
regulations could stifle growth.




                                                                                                             7
WHY WE ARE SUPPORTING IT


The distinction between “who we are” within a “digital”           technologically savvy users through the introduction
and “real” space was more of a marketing construct of             of geo-location features into existing channels.
our imagination and was precarious at best.
                                                                  Emphasis will become less platform dependent – as
Social media based technologies have simply made                  long as content is readily and freely accessible. This is
us more effective at maintaining relationships far                because open Application Protocol Interfaces (APIs)
greater than we could through face-to-face or analog              are now the norm, allowing users to access data
channels. More importantly, it has allowed users to               outside of the fixed confines of a platform. For example,
leverage their own spheres of influence to broadcast              Foursquare data now readily appears and can be
individually or create groundswell as part of a larger            accessed on Facebook, Twitter, Google Buzz, LinkedIn
group (community).                                                etc. Regardless of the platform – distributed content
                                                                  models will allow users to participate from within their
Foursquare and Gowalla are the current market                     own preferred platform(s).
leaders. But major online properties including Google,
Facebook, and Twitter have all recently added their               As status updates to tweets evolve, check-ins are fast
own location-based service offerings. As opposed to               becoming an instilled user behavior. Leveraging this
muddling the waters, the entry by these players will              behavior is the first opportunity for the development of
bring an increased awareness and adoption by less                 a virtual for brands to build engagement on.




  Apple Patent Developments

  On May 13, 2010 the US Patent & Trademark Office published a new location-based system from Apple.
  The new technology allows content to automatically appear and disappear via an application on the
  user’s mobile device based on their physical location of the handset.

  The two examples demonstrate this potentially powerful delivery mechanism:

  Example 1: Restaurant
  A user approaches a restaurant.
                                                  User Comes Into Range
  The handset automatically receives
  realtime data from the restaurant including:        Location
                                                                         Location        Server
                                                                                                     Mobile Device     Display
                                                                       Information     Identifies
    Wait time for a table                           Information
                                                                      Communicated   Content based
                                                                                                       Receives       Content on
                                                     Identified                                       Information    Mobile Device
                                                                        to Server     Information
    Menu including any daily specials

  Example 2: Library
  As you enter a public library,
   The entire card catalog including the status User Leaves Range
   of all books/media currently available is
                                                                 Location                Server                         Content
   downloaded to your device.                      Location
                                                               Information             Identifies
                                                                                                     Mobile Device
                                                                                                                       no Longer
                                                 Information                                            Deletes
                                                              Communicated           Content based                    Available on
   The day’s events                               Identified
                                                                to Server             Information
                                                                                                      Information
                                                                                                                     Mobile Device
   Calendar of events
   Status updates for any books the user has
   on-hold, overdue, etc

  The value of the system is that once you leave the area, all the location’s data disappears from your device.

  The potential applicability for brands is obviously significant.




                                                                                                                                     8
APPLICABILITY


 Geolocation platforms on mobile handsets
 extends the bridge from social media into the
 physical world.
                                                                         2
                                                                      Educate
 Marketers have always utilized data such as
 demographic and psychographic information
 to segment and target influencers through
 to prime consumer prospects. Location
 will become another (albeit very powerful)
 attribute for marketers to better target
 their audiences.                                   1                                         4
  Personalized communications content            Awareness                                Response
  based on user profiles and activity in the
  digital and physical space

  Removal of barriers to facilitate user/
  brand engagement
                                                                         3
  Improved engagement based on segment
                                                                   Brand Affinity
  usage patterns

  Increased depth of content, including user
                                                 1 Awareness
  generated/requested
                                                  Geo-location platforms can help create awareness
                                                  of event/product(s) through providing proximity
  Communication frequency and content
                                                  information.
  based on user self-selection and activity
                                                  Extends branded communications through social
                                                  media channels.
 Best practices learned in existing Social
 Media development including research,
 measurement and insights – allow users          2 Educate
 to refine and define engagements – are           Brands create and users contribute information
 all still applicable and require a financial     which can be presented based on proximity,
 and operational investment in ongoing            thereby creating an interactive web of knowledge.
 monitoring, content development, and
 platform evolution.
                                                 3 Brand Affinity
                                                  Brands have another channel to showcase
                                                  their core values and product strengths.
                                                  Unlike traditional word-of-mouth, social media
                                                  based user advocacy is recorded and can be
                                                  leveraged over time.
                                                  Furthers reach for audiences to engage with
                                                  the brand.


                                                 4 Response
                                                  By understanding a user’s behavior (time, location)
                                                  with a brand, targeted incentives and promotions
                                                  can be communicated, further bolstering purchase
                                                  intentions or increasing product trials.


                                                                                                        9
LOCATION GUIDE / NIKE TRUE CITY


Nike developed the “True City” iPhone application       (or most popular) will have an opportunity to join the
to provide information on various European cities,      team of Nike insiders. It appears that Nike is reaching
created by “Nike experts”. It engaged users by          for an army of hyper-local, mobile-connected advocates.
allowing them to update content with their view of
what a “true city” should be – to combine social        In addition, a QR code reader allows users to unlock
elements with current mobile technologies to create     secrets around the city. Events were announced
a next-gen city and travel guide.                       through these QR codes, giving an added social
                                                        incentive for being the first to be in the know. The
With each city comes a host ‘tastemaker’ to guide       app reveals where new Nike events are taking
users to lesser known community attractions. For        place, where there are secret QR-codes in each
Paris, it is BKRW founder Jay Smith. However,           city or even new Nike products to be launched,
Jay’s perspective alone is not enough, as an addition   creating an interesting community where you can
to each host there is a second tier of designated       be rewarded on your own or by sharing to the rest
contributors and a third of so called ‘civilian’        of users. All content can be shared via Facebook.
contributors. Everyone is encouraged to add their
own finds, geo-tagged, throughout a city. The best,




 1 Awareness                    2 Educate                   3 Brand Affinity                    4 Response



                                                                                                                  10
INCENTIVIZED BRAND ENGAGEMENT /
GOWALLA & THE NEW YORK NETS

On April 2, 2010, Gowalla released a post on their      Gowalla users found the reward of a Nets ticket a
blog to officially launch a campaign which gave         new and different experience. The campaign brought
Gowalla users the opportunity to win a pair of          a demographic the New Jersey Nets would never
tickets (out of 250 pairs) for a New Jersey Nets        have reached in the first place.
(a National Basketball Association Franchise)
game. The campaign targeted sports-themed and           Geolocation could open up experiential and event
outdoor locations in order to reach an audience         opportunities. Contest winners help create word-
that was either enthusiastic about sports or active.    of-mouth awareness for followers, and engage
To extend the experience, virtual goods redeemable      during events providing content (photos, video,
for memorabilia would be given out during the game.     and commentary) to enhance the experience for
                                                        attendees – including non-users of these platforms.
To leverage the traffic and create an extension of      They also provide valuable insights and options post
the platform, winners were directed to a Gowalla        event, which can be used for future seeding activities
branded table where they were rewarded with             for follow-up campaigns.
t-shirts, stickers, and their tickets. They were also
reminded to check-in to the event to have a chance
to win one of several jerseys the Nets provided for
the campaign. During the game, pictures were taken
and many public Twitter messages highlighted the
user experience.

The campaign was able to drive attendance to the
game. 15.2% of Gowalla users who redeemed virtual
tickets came to the game and brought a friend, family
member, or significant other with them.

Many of these attendees then spent money on parking,
concessions, and merchandise. The user experience
continued at the game. 89.5% of winners in attendance
checked in upon arrival and were actively engaged
because of the ability to win a reward.




 1 Awareness                     2 Educate                  3 Brand Affinity                   4 Response



                                                                                                                 11
LOYALTY & REWARD PROGRAMS /
TOPSHOP & tasti D-lite

  Topshop                                                        tasti D-Lite

Singaporean fashion retailer Topshop rewards its               New York healthy dessert chain tasti D-Lite developed
consumers for engagement within the Foursquare                 a virtual loyalty card – the mechanics of which are
platform. Users who check-in and provide a tip for             very similar to a traditional stamp or punch cards.
the brand receive a reward of $10 redeemable on
the spot with a minimum $80 spend. The Mayor of                But by utilizing social media platforms, users who opt-in
a location gets a $15 item (limited to every Tuesday           can update their Facebook and Twitter status by
from 2pm, once a day). On an ongoing basis,                    automatically checking in on Foursquare at articipating
weekly fashion mayors get to win a host of exciting            tasti D-lite outlets. Loyalty points however are earned
merchandise every week at all participating outlets.           for purchases by each for each social network connection
                                                               you set up.
The brand extended beyond Foursquare into Twitter
and Facebook to include developing communities by              tasti D-lite is able to leverage social media to create
incentivizing follower and fan signups. By joining the         brand awareness and advocacy by developing the
“Fashion Fast Forward” Facebook fan page, users                “word-of-mouth mechanics”. The existing user
could win “gift cards”.                                        behavior, of visiting a retail outlet is augmented by
                                                               the value exchange – customers get points towards
Topshop extended their Foursquare activities with a            future purchase, the brand gets more visits and a
campaign called “Snappin’ Surprise” which focuses              share of the user’s voice.
on the lull or the “rest break” during the shopping
experience. Topshop focused the activity around the
the comfy “lounge chairs”. This behavior targets those
with a higher propensity for engagement – as well as
a more highly technology engaged male segment.

Users could engage by:
 Commenting on photos of the “rest spots”, including
 guessing the retail location you think these chairs are at.
 Visit retailers and and check-in on Foursquare
 Winners (one per chair) received a physical Foursquare
 badge and a Topshop/Topman gift card.




 1 Awareness                        2 Educate                      3 Brand Affinity                     4 Response



                                                                                                                           12
TRAINING & ORIENTATION / HARVARD


American Ivy League university Harvard created          friends, professors, and colleagues in new ways.
a campus-based game that rewards students               We also hope visitors and neighbors will benefit
with badges and points for exploring the school         from the platform as it grows through use.”
and surrounding places of interest. The service
enables students and visitors to explore the            For brands, the use of geolocation creates the
campus and surrounding neighborhoods while              opportunity to develop induction or orientation
sharing information about their favorite places and     programs. Potential uses include internal training
culminate into a Harvard specific badge.                and development, where physical location can be
                                                        tied into specific training programs.
“Harvard is more than classrooms and buildings.
It is an interconnected community of people, ideas,     It can also be utilized to create branded journeys
and experiences, and we are actively pursuing           for consumers. Similar to guided “audio tours” at
ways to enhance those connections,” said Perry          museums – which aren’t intended to replace, but
Hewitt, Director of Digital Communications and          augment experiences, location-based check-ins
Communications Services for Harvard Public Affairs      can be used to extend beyond a single physical
and Communications. “We believe that Harvard’s          location with potential ties into sponsorships .
participation will allow our community to engage with




 1 Awareness                     2 Educate                  3 Brand Affinity                  4 Response



                                                                                                             13
SOCIAL RESPONSIBILITY / GOWALLA &
PEET’S COFFEE - HEARTS FOR HAITI

Following the 2010 Haiti earthquake, Gowalla             Checking-in at charity events could provide an
partnered with Bay Area businesses Peet’s Coffee         opportunity for targeted engagement based on
& Tea and Alice Radio to create a benefit campaign       common beliefs and values. For example, at a lung
called “Hearts for Haiti.”                               cancer 10K run, brands like Johnson & Johnson
                                                         could provide Nicorette offers and information to
For every user who checked-in on Gowalla on              help smokers quit. Or checking-in at a set number of
February 8th, 2010, at two designated Peet’s retail      specified “Green” location could unlock incentives for
outlets – $50 would be donated to the American Red       a brand’s sustainability programs.
Cross. Peet’s also donated 10% of all sales made at
the two locations during the effort.                     Volunteer recruitment could also use this channel to
                                                         broadcast requests. A “We still need volunteers” tip
Brands focused on Social Responsibility programs         at a specific location extends reach and provides real-
could utilize location-based platforms to incentivize    time updating capability for organizations. This also
and track consumer behavior. By engaging in              has applicability for employee recruiting as well.
sponsored or approved activities, brands could provide
virtual incentives similar to cause “Ribbon” pins.




 1 Awareness                     2 Educate                   3 Brand Affinity                    4 Response



                                                                                                                   14
CHINA: A Blip on The Radar


Geolocation based social media has seen a rapid                        Central to Gowalla and Foursquare’s burgeoning
take-off in America & Europe, as well as the tech-                     success has been the integration with Facebook and
savvy nations in the Asia Pacific region such as                       Twitter, both of which are banned from the regular
Australia, Hong Kong, Singapore. In China where the                    Chinese netizen. The key to unlocking the platform
“Great Firewall” resides, we are also beginning to                     within China (and other markets with limited access
observe inroads being made into the market.                            and restrictions) could be based on integrating
                                                                       with the local government sanctioned social media
In December 2009, numbers on the Foursquare                            platforms. However, the potential issues of user
platform hit 500, and has seen steady growth.                          privacy data as well as the political and PR fall-out
In Beijing & Shanghai, tech-savvy users have                           with users in other markets could outweigh any
managed to get Foursquare working within their                         commercial benefits.
personal Virtual Private Networks (VPN). These tech-
savvy users invest personal time to stay informed
and updated on the latest happenings on the slew of
social media products hitting the market.




On June 4, 2010 China blocked access to Foursquare. It is believed to be tied to the upcoming 21st Anniversary of the Democratic Protests
at Tianamen Square, and the number of check-ins and “Tips” critical of the Chinese government. It is unknown whether this is temporary or
will remain permanent.




                                                                                                                                            15
EVOLVING PLATFORMS AND TOOLSETS


   Retail/Brand Dashboard
With the overall focus on analytics and reporting,
Foursquare has recently introduced a Retailer
Dashboard which gives business owners access to a
range of information and statistics about Foursquare
visitors to their establishments.

This includes:
 Who has “checked-in”
 When they arrived
 Male-to-female visitor ratio
 Active times of day per visitor type
 Ability to offer instant promotions to try to engage
 new customers and keep current ones.

Staff can also engage directly with users via the tool.
Users have the ability to set privacy settings to opt-out
and keep their information private.



  White Label – Private Geo-location Platforms
San Francisco based DoubleDutch has introduced              The level of customization allows for more specific
a white-label platform for developing branded and           locales (an office within a building) and can include
closed networks. The company provides custom-               real-time mapping and live streams based on user
built check-in applications, and has just announced         activity. It also includes a pre-existing database of
two new features:                                           reviews and content which reduces the burden of
                                                            content creation and maintenance.
 Conferences: A networking app that helps
 conference attendees network and share
 knowledge.
 Universities: A mobile social network that allows
 university students the ability to share location
 and info with each other under the privacy of their
 university’s community.

The value of the system is it creates “micro-communities”
outside of a user’s personal profiles on existing Social
Media platforms based on either locale or common
(business) purpose. So for conferences – you
would be able to engage with a group of attendees
without the external chatter and provide a level of
control specific to the organization’s needs.




                                                                                                                    16
NEXT STEPS FOR BRANDS & AGENCIES


Consumer preferences on brand awareness and                 Potential geolocation services in mobile have to
perception can be of significant value in developing        deal with a high uncertainty regarding consumers’
processes for innovative products and services.             acceptance and intensity in use – but is appropriate
                                                            for specific audience segments or strategies with
                                                            innovation based objectives.



   Near Term Tactics/Extensions
   Extending traditional Advertising campaigns              Experiential
   One of the most obvious short term tactics               For brands already engaging consumers with
   is to utilize location-based check-ins for               “integrated” campaigns including experiential
   experiential based campaign activities. Creation         elements, location-based technology augments
   of event specific “badges” and incentivized              the role SMS has been fulfilled. Outdoor/Display
   user engagement is a low risk mechanic – both            advertising interaction can utilize location-based
   financially and for brand reputation. It also allows     services to allow users to interact with dynamic
   brands who are less active in the social media           media and target personalized messaging
   space to identify leads and target users with
   broader influence for future campaigns and               Media
   ongoing engagement.                                      Media opportunities exist beyond targeted offers
                                                            within the platform. Aggregated location check-
   By requiring event check-in, and allowing users          in data can be used to define media strategy for
   to move beyond posting their own content,                a tech-oriented audience and mobile specific
   geolocation platforms allow users to start               behavior. Out-of-home digital placements could
   engaging directly with the active community              use surrounding area check-in data to help target
   participating at the event, as well as potentially       ad placements and personalize incentives and
   with users viewing via digital channels from afar.       offers based on nearby users. For example, when
                                                            ten users check-in nearby, digital signage can be
   FMCG/CPG Tie-Ins                                         triggered to display targeted advertising based on
   For consumer package good companies with                 an aggregation of their profiles.
   defined retail distribution, the opportunity exists to
   target users with e-couponing and/or promotional
   tie-ins. The ability to directly engage users, either
   independently or partnered with retailers, creates
   the opportunity to develop behavior-based
   engagement – for example – if a user checks into
   a supermarket or convenience store, a brand can
   offer an incentive for purchase – even targeting
   traditional lulls in purchase either by date or even
   to time of day or event.




                                                                                                                   17
CONCLUSIONS


Like any emerging technology based consumer                  As the adoption of this technology becomes
trends, location-based social media has its                  mainstream, brands need to identify how to
advocates and detractors. The arguments against              position themselves within the user’s behavior to
however are very similar in nature to the same ones          intercept them with relevant and valuable branded
previously directed at other technologies which in           communications. Integration of communications
hindsight have proven (mostly) unfounded.                    channels resulting in a comprehensive engagement
                                                             platform where digital (online, mobile, etc) and “real”
So long as the technology is consistent and                  world activities work in concert
compliments existing human behavior, the
applicability will find a place with users – whether         Geolocation based social media is nothing to be
niche or mass.                                               scared of. But whatever innovation paths brands
                                                             choose to follow, education and training for the
The more relevant argument is which platform(s)              customer-focused staff to deliver on the user
and aspects of the current iteration are likely to           experience must be developed in parallel. A great
live beyond this initial growth phase. Gameplay              online user experience doesn’t mitigate, it magnifies
and badges are the first steps, and while they               the expectation of an exceptional brand experience.
have been successful for pushing the platforms
in themselves, for brands – the opportunity is in            “The future as always belongs to the brave”
how to partner with these technologies to develop            Bill Bernbach
the next evolution for what these technologies can
deliver. Hopefully the examples provide a glimpse
of the possibilities.

While never a sure bet, geolocation based social
media provides more direct tangible business
benefits. It is also less risky than proprietary platforms
and properties requiring large capital and operational
investments and is a natural progression for brands
already (or about to enter) the social media space.




                                                                                                                       18
APPENDIX




           19
SOURCES


http://addictomatic.com/
http://cdn.mashable.com/wp-content/uploads/2010/04/gowalla-foursquare-infographic-640.png
http://comm215.wetpaint.com/
http://en.wikipedia.org/wiki/Geosocial_networking
http://en.wikipedia.org/wiki/Dodgeball_(service)
http://www.e27.sg/2009/12/17/koprol-leading-the-location-based-social-networking-wave-in-asia/
http://www.foursquare.com
http://www.google.com/intl/en_us/latitude/intro.html
http://gowalla.com
http://infosthetics.com/
http://www.internetworldstats.com/
http://locamoda.com/
http://mashable.com/2009/12/25/foursquare-gowalla/
http://mashable.com/2010/05/03/foursquare-workplace/
http://mobithinking.com/mobile-marketing-tools/latest-mobile-stats
http://omgzam.com/wp-content/uploads/2010/04/locationhistory.jpg
http://www.slideshare.net/Tomtrendstream/global-web-index-asia-final
http://www.sysomos.com/insidetwitter/
http://www.web-strategist.com/blog/2009/01/09/forrester-wave-community-platforms-2009/
http://www.zdnetasia.com/is-foursquare-s-growth-boxed-in-62062719.htm
http://www.cio.com/article/155001/In_Stat_Worldwide_Smartphone_Market_to_Grow_More_Than_30_
Percent_Each_Year_Through_2012
http://techcrunch.com/2010/02/23/smartphone-iphone-sales-2009-gartner/
http://www.comscore.com/Press_Events/Press_Releases/2010/3/Facebook_and_Twitter_Access_via_Mobile_
Browser_Grows_by_Triple-Digits
http://www.idc.com/getdoc.jsp?containerId=prUS22070109
http://www.unfpa.org/swp/2007/english/introduction.html
http://www.unfpa.org/swp/1999/chapter2fig6.htm
http://mashable.com/2010/05/17/starbucks-foursquare-mayor-specials/
http://venturebeat.com/2010/05/20/foursquare-ceo-user-growth/
http://www.sfgate.com/cgi-bin/article.cgi?f=/g/a/2010/05/13/businessinsider-gowalla-partners-with-national-
geographic-and-the-washington-post-on-cool-new-feature-2010-5.DTL
http://www.allaboutsymbian.com/news/item/8088_Nokia_ViNe-Practical_or_Pointl.php
http://thenextweb.com/us/2010/04/29/doubledutch-custom-geolocation-apps-small-groups/
http://thesymbianblog.com/2009/10/13/ovi-journeys-the-evolution-of-sportstracker-is-coming/
http://www.slideshare.net/VilleTiggert/trends-framework-1142768
http://www.slideshare.net/vaynermedia/early-proof-that-geolocation-marketing-will-succeed
http://gowalla.com/blog/2010/02/gowalla-peets-coffee-tea-97-3-radio-alice-hearts-for-haiti/
http://www.patentlyapple.com/patently-apple/2010/05/apple-reveals-a-powerful-location-based-service-for-
the-iphone.html
http://www.freepatentsonline.com/y2010/0120450.html




                                                                                                              20

Weitere ähnliche Inhalte

Was ist angesagt?

Reply Web20 University
Reply Web20 UniversityReply Web20 University
Reply Web20 Universityreply
 
social_media_whitepaper_web_operator_11-09
social_media_whitepaper_web_operator_11-09social_media_whitepaper_web_operator_11-09
social_media_whitepaper_web_operator_11-09Mark Moreno
 
B!Digital - Social Media Marketing Cascade - 2010
B!Digital - Social Media Marketing Cascade - 2010B!Digital - Social Media Marketing Cascade - 2010
B!Digital - Social Media Marketing Cascade - 2010Buongiorno
 
Uts participant workbook smmp for planet ark
Uts participant workbook smmp for planet arkUts participant workbook smmp for planet ark
Uts participant workbook smmp for planet arksuresh sood
 
Digital User Experience Strategies: A Roadmap for the Post 2.0 World
Digital User Experience Strategies: A Roadmap for the Post 2.0 WorldDigital User Experience Strategies: A Roadmap for the Post 2.0 World
Digital User Experience Strategies: A Roadmap for the Post 2.0 WorldJeromeNadel
 
Library 2.0: Citizens Co-creating Culture
Library 2.0: Citizens Co-creating CultureLibrary 2.0: Citizens Co-creating Culture
Library 2.0: Citizens Co-creating CultureDarren Sharp
 
Publishing in a New Media Landscape
Publishing in a New Media LandscapePublishing in a New Media Landscape
Publishing in a New Media LandscapeLiz Pohland
 
Introduction to New Media and Industry trends in India
Introduction to New Media and Industry trends in IndiaIntroduction to New Media and Industry trends in India
Introduction to New Media and Industry trends in IndiaSantosh K Patra
 
Wave 4 - Power to the People
Wave 4 - Power to the PeopleWave 4 - Power to the People
Wave 4 - Power to the PeopleThorsten Linz
 
The Integrated Agency: Where Traditional Strategy meets dDigital
The Integrated Agency:  Where Traditional Strategy meets dDigital The Integrated Agency:  Where Traditional Strategy meets dDigital
The Integrated Agency: Where Traditional Strategy meets dDigital hessiej.com
 
Neil Perkin CIM Social Media Boot Camp
Neil Perkin CIM Social Media Boot CampNeil Perkin CIM Social Media Boot Camp
Neil Perkin CIM Social Media Boot CampCIM East of England
 
Universal Mccann International Social Media Research Wave 3
Universal Mccann International Social Media Research Wave 3Universal Mccann International Social Media Research Wave 3
Universal Mccann International Social Media Research Wave 3Michael Johnston
 
Social Media and the Automotive Industry
Social Media and the Automotive IndustrySocial Media and the Automotive Industry
Social Media and the Automotive IndustryMarkIT Group
 
The social-media-report-2012-by-Nielsen
The social-media-report-2012-by-NielsenThe social-media-report-2012-by-Nielsen
The social-media-report-2012-by-NielsenYour Social
 

Was ist angesagt? (17)

Reply Web20 University
Reply Web20 UniversityReply Web20 University
Reply Web20 University
 
social_media_whitepaper_web_operator_11-09
social_media_whitepaper_web_operator_11-09social_media_whitepaper_web_operator_11-09
social_media_whitepaper_web_operator_11-09
 
B!Digital - Social Media Marketing Cascade - 2010
B!Digital - Social Media Marketing Cascade - 2010B!Digital - Social Media Marketing Cascade - 2010
B!Digital - Social Media Marketing Cascade - 2010
 
Uts participant workbook smmp for planet ark
Uts participant workbook smmp for planet arkUts participant workbook smmp for planet ark
Uts participant workbook smmp for planet ark
 
Digital User Experience Strategies: A Roadmap for the Post 2.0 World
Digital User Experience Strategies: A Roadmap for the Post 2.0 WorldDigital User Experience Strategies: A Roadmap for the Post 2.0 World
Digital User Experience Strategies: A Roadmap for the Post 2.0 World
 
Social media 101
Social media 101Social media 101
Social media 101
 
Library 2.0: Citizens Co-creating Culture
Library 2.0: Citizens Co-creating CultureLibrary 2.0: Citizens Co-creating Culture
Library 2.0: Citizens Co-creating Culture
 
Publishing in a New Media Landscape
Publishing in a New Media LandscapePublishing in a New Media Landscape
Publishing in a New Media Landscape
 
Second screen
Second screenSecond screen
Second screen
 
Introduction to New Media and Industry trends in India
Introduction to New Media and Industry trends in IndiaIntroduction to New Media and Industry trends in India
Introduction to New Media and Industry trends in India
 
Universal McCann Wave 2
Universal McCann Wave 2Universal McCann Wave 2
Universal McCann Wave 2
 
Wave 4 - Power to the People
Wave 4 - Power to the PeopleWave 4 - Power to the People
Wave 4 - Power to the People
 
The Integrated Agency: Where Traditional Strategy meets dDigital
The Integrated Agency:  Where Traditional Strategy meets dDigital The Integrated Agency:  Where Traditional Strategy meets dDigital
The Integrated Agency: Where Traditional Strategy meets dDigital
 
Neil Perkin CIM Social Media Boot Camp
Neil Perkin CIM Social Media Boot CampNeil Perkin CIM Social Media Boot Camp
Neil Perkin CIM Social Media Boot Camp
 
Universal Mccann International Social Media Research Wave 3
Universal Mccann International Social Media Research Wave 3Universal Mccann International Social Media Research Wave 3
Universal Mccann International Social Media Research Wave 3
 
Social Media and the Automotive Industry
Social Media and the Automotive IndustrySocial Media and the Automotive Industry
Social Media and the Automotive Industry
 
The social-media-report-2012-by-Nielsen
The social-media-report-2012-by-NielsenThe social-media-report-2012-by-Nielsen
The social-media-report-2012-by-Nielsen
 

Ähnlich wie Geolocation Based Social Media for Brands

Nielsen Globalfaces March 2009
Nielsen Globalfaces March 2009Nielsen Globalfaces March 2009
Nielsen Globalfaces March 2009Dennis Buccat
 
Nielsen Globalfaces Mar09
Nielsen Globalfaces Mar09Nielsen Globalfaces Mar09
Nielsen Globalfaces Mar09Plínio Okamoto
 
Nielsen Globalfaces mar09
Nielsen Globalfaces mar09Nielsen Globalfaces mar09
Nielsen Globalfaces mar09Lewis & Carroll
 
Mobile Social Networking: The New Ecosystem
Mobile Social Networking: The New EcosystemMobile Social Networking: The New Ecosystem
Mobile Social Networking: The New EcosystemElizabeth Lupfer
 
070726 Mobile Social Networking Stephen Johnston
070726 Mobile Social Networking Stephen Johnston 070726 Mobile Social Networking Stephen Johnston
070726 Mobile Social Networking Stephen Johnston Stephen Johnston
 
Prepping for the New Age of Information Services, Media and Entertainment
Prepping for the New Age of Information Services, Media and EntertainmentPrepping for the New Age of Information Services, Media and Entertainment
Prepping for the New Age of Information Services, Media and EntertainmentCognizant
 
Impact of mobile marketing on youngsters for buying electronic gadgets.
Impact of mobile marketing on youngsters for buying electronic gadgets.Impact of mobile marketing on youngsters for buying electronic gadgets.
Impact of mobile marketing on youngsters for buying electronic gadgets.RahulSingh297288
 
Social Networking
Social NetworkingSocial Networking
Social NetworkingJeff Beale
 
Digital R&D Fund for Arts and Culture - Pulse Presentation
Digital R&D Fund for Arts and Culture - Pulse PresentationDigital R&D Fund for Arts and Culture - Pulse Presentation
Digital R&D Fund for Arts and Culture - Pulse PresentationNesta
 
Ludvikpartnersgeomarketing 101202024938-phpapp02
Ludvikpartnersgeomarketing 101202024938-phpapp02Ludvikpartnersgeomarketing 101202024938-phpapp02
Ludvikpartnersgeomarketing 101202024938-phpapp02Exponencial.es
 
Geo Marketing, Geo Sales: What's Next?
Geo Marketing, Geo Sales: What's Next?Geo Marketing, Geo Sales: What's Next?
Geo Marketing, Geo Sales: What's Next?Ludvik + Partners
 
Ludvikpartnersgeomarketing 101202024938-phpapp02
Ludvikpartnersgeomarketing 101202024938-phpapp02Ludvikpartnersgeomarketing 101202024938-phpapp02
Ludvikpartnersgeomarketing 101202024938-phpapp02Exponencial.es
 
A Brave New World of Connected Media
A Brave New World of Connected MediaA Brave New World of Connected Media
A Brave New World of Connected MediaCognizant
 
Joule mobile and social
Joule mobile and socialJoule mobile and social
Joule mobile and socialMindshare
 

Ähnlich wie Geolocation Based Social Media for Brands (20)

Nielsen Globalfaces March 2009
Nielsen Globalfaces March 2009Nielsen Globalfaces March 2009
Nielsen Globalfaces March 2009
 
Nielsen Globalfaces Mar09
Nielsen Globalfaces Mar09Nielsen Globalfaces Mar09
Nielsen Globalfaces Mar09
 
Nielsen Globalfaces mar09
Nielsen Globalfaces mar09Nielsen Globalfaces mar09
Nielsen Globalfaces mar09
 
The SOLOMO manifiesto
The SOLOMO manifiestoThe SOLOMO manifiesto
The SOLOMO manifiesto
 
Global Web Index
Global Web IndexGlobal Web Index
Global Web Index
 
Q1 Trends 2008 Pdf
Q1 Trends 2008 PdfQ1 Trends 2008 Pdf
Q1 Trends 2008 Pdf
 
Mobile Social Networking: The New Ecosystem
Mobile Social Networking: The New EcosystemMobile Social Networking: The New Ecosystem
Mobile Social Networking: The New Ecosystem
 
070726 Mobile Social Networking Stephen Johnston
070726 Mobile Social Networking Stephen Johnston 070726 Mobile Social Networking Stephen Johnston
070726 Mobile Social Networking Stephen Johnston
 
Prepping for the New Age of Information Services, Media and Entertainment
Prepping for the New Age of Information Services, Media and EntertainmentPrepping for the New Age of Information Services, Media and Entertainment
Prepping for the New Age of Information Services, Media and Entertainment
 
Impact of mobile marketing on youngsters for buying electronic gadgets.
Impact of mobile marketing on youngsters for buying electronic gadgets.Impact of mobile marketing on youngsters for buying electronic gadgets.
Impact of mobile marketing on youngsters for buying electronic gadgets.
 
Social Networking
Social NetworkingSocial Networking
Social Networking
 
Digital R&D Fund for Arts and Culture - Pulse Presentation
Digital R&D Fund for Arts and Culture - Pulse PresentationDigital R&D Fund for Arts and Culture - Pulse Presentation
Digital R&D Fund for Arts and Culture - Pulse Presentation
 
Ludvikpartnersgeomarketing 101202024938-phpapp02
Ludvikpartnersgeomarketing 101202024938-phpapp02Ludvikpartnersgeomarketing 101202024938-phpapp02
Ludvikpartnersgeomarketing 101202024938-phpapp02
 
Geo Marketing, Geo Sales: What's Next?
Geo Marketing, Geo Sales: What's Next?Geo Marketing, Geo Sales: What's Next?
Geo Marketing, Geo Sales: What's Next?
 
Ludvikpartnersgeomarketing 101202024938-phpapp02
Ludvikpartnersgeomarketing 101202024938-phpapp02Ludvikpartnersgeomarketing 101202024938-phpapp02
Ludvikpartnersgeomarketing 101202024938-phpapp02
 
A Brave New World of Connected Media
A Brave New World of Connected MediaA Brave New World of Connected Media
A Brave New World of Connected Media
 
Mobile Matters
Mobile MattersMobile Matters
Mobile Matters
 
Mobile matters
Mobile mattersMobile matters
Mobile matters
 
Social Mobile Payments: Americas Brochure
Social Mobile Payments: Americas BrochureSocial Mobile Payments: Americas Brochure
Social Mobile Payments: Americas Brochure
 
Joule mobile and social
Joule mobile and socialJoule mobile and social
Joule mobile and social
 

Kürzlich hochgeladen

How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...
How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...
How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...Hector Del Castillo, CPM, CPMM
 
Welding Electrode Making Machine By Deccan Dynamics
Welding Electrode Making Machine By Deccan DynamicsWelding Electrode Making Machine By Deccan Dynamics
Welding Electrode Making Machine By Deccan DynamicsIndiaMART InterMESH Limited
 
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...ssuserf63bd7
 
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...SOFTTECHHUB
 
Guide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDFGuide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDFChandresh Chudasama
 
WSMM Media and Entertainment Feb_March_Final.pdf
WSMM Media and Entertainment Feb_March_Final.pdfWSMM Media and Entertainment Feb_March_Final.pdf
WSMM Media and Entertainment Feb_March_Final.pdfJamesConcepcion7
 
PSCC - Capability Statement Presentation
PSCC - Capability Statement PresentationPSCC - Capability Statement Presentation
PSCC - Capability Statement PresentationAnamaria Contreras
 
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdfChris Skinner
 
Appkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxAppkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxappkodes
 
APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfAPRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfRbc Rbcua
 
TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024Adnet Communications
 
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptxGo for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptxRakhi Bazaar
 
Effective Strategies for Maximizing Your Profit When Selling Gold Jewelry
Effective Strategies for Maximizing Your Profit When Selling Gold JewelryEffective Strategies for Maximizing Your Profit When Selling Gold Jewelry
Effective Strategies for Maximizing Your Profit When Selling Gold JewelryWhittensFineJewelry1
 
NAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors DataNAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors DataExhibitors Data
 
Supercharge Your eCommerce Stores-acowebs
Supercharge Your eCommerce Stores-acowebsSupercharge Your eCommerce Stores-acowebs
Supercharge Your eCommerce Stores-acowebsGOKUL JS
 
Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Anamaria Contreras
 
Technical Leaders - Working with the Management Team
Technical Leaders - Working with the Management TeamTechnical Leaders - Working with the Management Team
Technical Leaders - Working with the Management TeamArik Fletcher
 
Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...Americas Got Grants
 
BAILMENT & PLEDGE business law notes.pptx
BAILMENT & PLEDGE business law notes.pptxBAILMENT & PLEDGE business law notes.pptx
BAILMENT & PLEDGE business law notes.pptxran17april2001
 

Kürzlich hochgeladen (20)

How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...
How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...
How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...
 
Welding Electrode Making Machine By Deccan Dynamics
Welding Electrode Making Machine By Deccan DynamicsWelding Electrode Making Machine By Deccan Dynamics
Welding Electrode Making Machine By Deccan Dynamics
 
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
 
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
 
Guide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDFGuide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDF
 
WSMM Media and Entertainment Feb_March_Final.pdf
WSMM Media and Entertainment Feb_March_Final.pdfWSMM Media and Entertainment Feb_March_Final.pdf
WSMM Media and Entertainment Feb_March_Final.pdf
 
PSCC - Capability Statement Presentation
PSCC - Capability Statement PresentationPSCC - Capability Statement Presentation
PSCC - Capability Statement Presentation
 
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
 
Appkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxAppkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptx
 
APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfAPRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdf
 
TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024
 
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptxGo for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
 
Effective Strategies for Maximizing Your Profit When Selling Gold Jewelry
Effective Strategies for Maximizing Your Profit When Selling Gold JewelryEffective Strategies for Maximizing Your Profit When Selling Gold Jewelry
Effective Strategies for Maximizing Your Profit When Selling Gold Jewelry
 
NAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors DataNAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors Data
 
Supercharge Your eCommerce Stores-acowebs
Supercharge Your eCommerce Stores-acowebsSupercharge Your eCommerce Stores-acowebs
Supercharge Your eCommerce Stores-acowebs
 
Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.
 
The Bizz Quiz-E-Summit-E-Cell-IITPatna.pptx
The Bizz Quiz-E-Summit-E-Cell-IITPatna.pptxThe Bizz Quiz-E-Summit-E-Cell-IITPatna.pptx
The Bizz Quiz-E-Summit-E-Cell-IITPatna.pptx
 
Technical Leaders - Working with the Management Team
Technical Leaders - Working with the Management TeamTechnical Leaders - Working with the Management Team
Technical Leaders - Working with the Management Team
 
Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...
 
BAILMENT & PLEDGE business law notes.pptx
BAILMENT & PLEDGE business law notes.pptxBAILMENT & PLEDGE business law notes.pptx
BAILMENT & PLEDGE business law notes.pptx
 

Geolocation Based Social Media for Brands

  • 2. INTRODUCTION May 2010 One would be hard pressed to find a “hotter” trend Table of Contents of the moment than location-based (or geolocation) Introduction 2 social media. Overview 3 Beyond the adoption by the early social media A Brief History 4 technographic segments - brands and their agencies have yet to develop meaningful Why Now 5 campaigns, let alone platforms which take An Evaluation 6 full advantage of this technology or create deeper, more meaningful engagements. Why we are Supporting It 8 Applicability 9 The rapid pace of new innovations/trends/inventions means any document on the subject would be out- • Location Guide / Nike True City 10 of-date by the time it is published. The hope was to • Incentivized Brand Engagement / 11 present more than just the “aggregated data”, but a Gowalla & The New York Nets bit of inspiration which leads to ideas that delivers value to brands and users. • Loyalty & Reward Programs / 12 Topshop & tasti D-lite This document is intended to evaluate this enabling • Training & Orientation / Harvard 13 technology and its possibilities with the realities of delivering on business objectives from awareness, • Social Responsibility / Gowalla & 14 preference, advocacy creation, and of course the Peet’s Coffee - Hearts for Haiti overall impact to revenue. China: A Blip on the Radar 15 Douglas Lin Evolving Platforms and Toolsets 16 Head of Digital Strategy Next Steps for Brands & Agencies 17 BBDO/Proximity Singapore Conclusions 18 douglas.lin@bbdo.com twitter: dlin Appendix 19 2
  • 3. OVERVIEW Geosocial networking is social networking utilizing Brands can now play a part in users’ daily lives, Global Positioning System (GPS) to associate a not through disruption or broadcast means – but user’s position with their activities. User-submitted through engaging users within the course of their location data allow social networks to connect everyday lives. Geolocation now allows the “how” and coordinate users with locales and/or events and the “where”, to go along with the “what” and that match their interests to enrich the social “why” of marketing communications. networking experience. 3
  • 4. A BRIEF HISTORY Two platforms currently dominate the space – As the platforms have evolved, differences have Foursquare and Gowalla. Both were founded in the become less pronounced as the community has United States and have become synonymous with helped dictate current and future features and the current trend of geolocation based social media. development. At their core, they are very similar and provide However, the space is not limited to these. Twitter, users with gameplay aspects in the form of Facebook, and Google, among others, now all collection of “badges” or “pins”, which then include location-based features and capabilities. translate into “mayorships” or “founders”. 4
  • 5. WHY NOW Location-based services are not new. As with all social media, it’s less about the technology and more about user behavior From smoke signals to drums, the basic principles of location-based communications extend as far back Geolocation based services have existed for the as recorded civilization. The current iteration is simply last few years with the introduction of GPS on a result of existing technology with the latest crop of handsets and cellular triangulation (user location commercially available products and services. based on mobile tower positions). The technology has not caused the recent boom in attention, rather What is new is the cross-roads we are at in which it has been the adoption of game-play, competition, social media based communication have now incentives and sharing – behaviors people are already gained mainstream adoption in most of the world. exhibiting in the social media space. GPS technology now provides a range of new and interesting possibilities for how people engage with Factors for recent uptake include: one another – which creates an opportunity for Maturing Social Media populations – comfortable brands to connect with a variety of different users posting, sharing commenting within digital based in ways which were difficult if not impossible channels before-hand. Pervasiveness of 3G networks + GPS Enabled Smartphones However, detractors say the current crop of Integration of new platforms with existing Social location-based platforms appeal to a limited audience Media platforms of technology enthusiasts and that the encouragement to announce one’s every move is a foolish breach of A successful strategy, and understanding user insights privacy, and narcissistic at the same time. are still paramount in utilizing a mobile tactic within these platforms. A Precursor? Nokia viNe Released: September 2008 Nokia viNe is based on Sports Tracker (a GPS Some potential reasons include: based sports monitoring application/service) which tags a user’s content (photos, posts, etc) User base limited to a single manufacturer including the location and plots your journey platform and specific handset models on a map. On the website you can look at and share your journeys, filtering by user, Created a continuous “Journey” as opposed to place or time. capturing single instances. Requires users to actively decide to create a thread of participation There’s also an online widget which you can as opposed to incremental check-ins throughout place on your blog or Facebook page, allowing their normal daily behavior others to see what you’ve been up to. Not tied to existing social media platforms beyond broadcasting posts. Not targeted Nokia viNe could be considered a precursor to “friends” or existing user-defined communities the modern GPS based Social Media platforms, but arguably never gained worldwide mass in No ongoing incentives for behavior – either for terms of adoption or usage. quality or quantity of viNes. 5
  • 6. AN EVALUATION The current numbers are miniscule in comparison Figure 2: Technology World Wide Statistics to more established social media platforms like Facebook and Twitter Figure 1: Social Media World Wide User Base Metro specific Because these current iteration of platforms focus on cities, and appeal to young, social technorati urbanites - criticism has been leveled about its applicability to suburban and rural areas. However, the potential for growth exists due to the worldwide increase in smartphone users and the “Badges” and “Founders” however require mass. growing access to high speed mobile networks. And beyond population base – income levels, high- speed data access, and behavioral trending all lend Recent data indicates smartphone shipments will itself more to establishing a core audience within reach 406.7 million by 2014, and will account for 29 metropolitan regions. percent of the total global handset market. 6 out of 10 people worldwide now have access to a High More importantly is the pass-along or “influencer” Speed Packet Access (HSPA) networks. effect that tends to originate in urban areas and ripples outwards, which necessitates focusing on Technological Trends Support Adoption this core audience for future growth. Besides the obvious uptake in location-based social media platforms, other international trends support a positive outlook for adoption. “Foursquare’s potential limitations become clear. The game mechanics--badges, points, Maturation/Continual growth of Social “mayorship” crowns--and ability to source Media platforms tips and recommendations from the app give Smartphone Sales and Adoption it a little bit of an edge above just finding your Netbook/Tablet based computing options friends. But many of the badges themselves-- Pervasiveness of readily available Wifi 10 different pizzerias, five different Starbucks 3G+ Network adoption coffee shops, a venue where at least 50 other Foursquare users are checked in--are best suited to dense urban areas, too.” Caroline McCarthy CNET News.com April 20, 2010 6
  • 7. AN EVALUATION Global urbanization continue an upwards trend. As of 2008, over half the world’s population now Foursquare and Gowalla live in urban areas, and while “More Developed Countries” still maintain the highest overall To date, Foursquare and Gowalla have percentages of city dwellers, the next few decades enjoyed the most mainstream success in will see large scale growth in the “less and least” the United States and Western European developing world – particularly in Africa and Asia markets, with increasing adoption in Europe, where the urban population numbers will double Asia, and Australasia – specifically in larger between 2000 and 2030. metropolitan areas. It is estimated that by 2030, cities in the developing The majority of brand participants have been world will make up 81 per cent of all urban humanity. with companies with a physical retail footprint – from local coffee shops to multinational chains like Starbucks. Secondary brand Figure 3: World Wide Urbanization Trends / Forecast participants have been content channels – TV, magazines, etc. Recent figures indicate businesses are offering more than 2,100+ discounts or giveaways to Foursquare users as of May 2010 Starbucks has recently announced the first-ever nationwide mayor special with Foursquare April 2010, Foursquare signs-up the millionth user of its location-based software Foursquare reportedly added over 15,000 users a day as of May 20, 2010 Gowalla announced a partnership with National Geographic and The Washington Considerations Post promoting a new service feature Potential hurdles include the integration of monitoring, reporting, and analytics. With an increase in the quantity of platforms – common metrics and integration with social media, traditional site and media statistics will further cloud the criteria for business “success”. Additionally, potential privacy issues and government regulations could stifle growth. 7
  • 8. WHY WE ARE SUPPORTING IT The distinction between “who we are” within a “digital” technologically savvy users through the introduction and “real” space was more of a marketing construct of of geo-location features into existing channels. our imagination and was precarious at best. Emphasis will become less platform dependent – as Social media based technologies have simply made long as content is readily and freely accessible. This is us more effective at maintaining relationships far because open Application Protocol Interfaces (APIs) greater than we could through face-to-face or analog are now the norm, allowing users to access data channels. More importantly, it has allowed users to outside of the fixed confines of a platform. For example, leverage their own spheres of influence to broadcast Foursquare data now readily appears and can be individually or create groundswell as part of a larger accessed on Facebook, Twitter, Google Buzz, LinkedIn group (community). etc. Regardless of the platform – distributed content models will allow users to participate from within their Foursquare and Gowalla are the current market own preferred platform(s). leaders. But major online properties including Google, Facebook, and Twitter have all recently added their As status updates to tweets evolve, check-ins are fast own location-based service offerings. As opposed to becoming an instilled user behavior. Leveraging this muddling the waters, the entry by these players will behavior is the first opportunity for the development of bring an increased awareness and adoption by less a virtual for brands to build engagement on. Apple Patent Developments On May 13, 2010 the US Patent & Trademark Office published a new location-based system from Apple. The new technology allows content to automatically appear and disappear via an application on the user’s mobile device based on their physical location of the handset. The two examples demonstrate this potentially powerful delivery mechanism: Example 1: Restaurant A user approaches a restaurant. User Comes Into Range The handset automatically receives realtime data from the restaurant including: Location Location Server Mobile Device Display Information Identifies Wait time for a table Information Communicated Content based Receives Content on Identified Information Mobile Device to Server Information Menu including any daily specials Example 2: Library As you enter a public library, The entire card catalog including the status User Leaves Range of all books/media currently available is Location Server Content downloaded to your device. Location Information Identifies Mobile Device no Longer Information Deletes Communicated Content based Available on The day’s events Identified to Server Information Information Mobile Device Calendar of events Status updates for any books the user has on-hold, overdue, etc The value of the system is that once you leave the area, all the location’s data disappears from your device. The potential applicability for brands is obviously significant. 8
  • 9. APPLICABILITY Geolocation platforms on mobile handsets extends the bridge from social media into the physical world. 2 Educate Marketers have always utilized data such as demographic and psychographic information to segment and target influencers through to prime consumer prospects. Location will become another (albeit very powerful) attribute for marketers to better target their audiences. 1 4 Personalized communications content Awareness Response based on user profiles and activity in the digital and physical space Removal of barriers to facilitate user/ brand engagement 3 Improved engagement based on segment Brand Affinity usage patterns Increased depth of content, including user 1 Awareness generated/requested Geo-location platforms can help create awareness of event/product(s) through providing proximity Communication frequency and content information. based on user self-selection and activity Extends branded communications through social media channels. Best practices learned in existing Social Media development including research, measurement and insights – allow users 2 Educate to refine and define engagements – are Brands create and users contribute information all still applicable and require a financial which can be presented based on proximity, and operational investment in ongoing thereby creating an interactive web of knowledge. monitoring, content development, and platform evolution. 3 Brand Affinity Brands have another channel to showcase their core values and product strengths. Unlike traditional word-of-mouth, social media based user advocacy is recorded and can be leveraged over time. Furthers reach for audiences to engage with the brand. 4 Response By understanding a user’s behavior (time, location) with a brand, targeted incentives and promotions can be communicated, further bolstering purchase intentions or increasing product trials. 9
  • 10. LOCATION GUIDE / NIKE TRUE CITY Nike developed the “True City” iPhone application (or most popular) will have an opportunity to join the to provide information on various European cities, team of Nike insiders. It appears that Nike is reaching created by “Nike experts”. It engaged users by for an army of hyper-local, mobile-connected advocates. allowing them to update content with their view of what a “true city” should be – to combine social In addition, a QR code reader allows users to unlock elements with current mobile technologies to create secrets around the city. Events were announced a next-gen city and travel guide. through these QR codes, giving an added social incentive for being the first to be in the know. The With each city comes a host ‘tastemaker’ to guide app reveals where new Nike events are taking users to lesser known community attractions. For place, where there are secret QR-codes in each Paris, it is BKRW founder Jay Smith. However, city or even new Nike products to be launched, Jay’s perspective alone is not enough, as an addition creating an interesting community where you can to each host there is a second tier of designated be rewarded on your own or by sharing to the rest contributors and a third of so called ‘civilian’ of users. All content can be shared via Facebook. contributors. Everyone is encouraged to add their own finds, geo-tagged, throughout a city. The best, 1 Awareness 2 Educate 3 Brand Affinity 4 Response 10
  • 11. INCENTIVIZED BRAND ENGAGEMENT / GOWALLA & THE NEW YORK NETS On April 2, 2010, Gowalla released a post on their Gowalla users found the reward of a Nets ticket a blog to officially launch a campaign which gave new and different experience. The campaign brought Gowalla users the opportunity to win a pair of a demographic the New Jersey Nets would never tickets (out of 250 pairs) for a New Jersey Nets have reached in the first place. (a National Basketball Association Franchise) game. The campaign targeted sports-themed and Geolocation could open up experiential and event outdoor locations in order to reach an audience opportunities. Contest winners help create word- that was either enthusiastic about sports or active. of-mouth awareness for followers, and engage To extend the experience, virtual goods redeemable during events providing content (photos, video, for memorabilia would be given out during the game. and commentary) to enhance the experience for attendees – including non-users of these platforms. To leverage the traffic and create an extension of They also provide valuable insights and options post the platform, winners were directed to a Gowalla event, which can be used for future seeding activities branded table where they were rewarded with for follow-up campaigns. t-shirts, stickers, and their tickets. They were also reminded to check-in to the event to have a chance to win one of several jerseys the Nets provided for the campaign. During the game, pictures were taken and many public Twitter messages highlighted the user experience. The campaign was able to drive attendance to the game. 15.2% of Gowalla users who redeemed virtual tickets came to the game and brought a friend, family member, or significant other with them. Many of these attendees then spent money on parking, concessions, and merchandise. The user experience continued at the game. 89.5% of winners in attendance checked in upon arrival and were actively engaged because of the ability to win a reward. 1 Awareness 2 Educate 3 Brand Affinity 4 Response 11
  • 12. LOYALTY & REWARD PROGRAMS / TOPSHOP & tasti D-lite Topshop tasti D-Lite Singaporean fashion retailer Topshop rewards its New York healthy dessert chain tasti D-Lite developed consumers for engagement within the Foursquare a virtual loyalty card – the mechanics of which are platform. Users who check-in and provide a tip for very similar to a traditional stamp or punch cards. the brand receive a reward of $10 redeemable on the spot with a minimum $80 spend. The Mayor of But by utilizing social media platforms, users who opt-in a location gets a $15 item (limited to every Tuesday can update their Facebook and Twitter status by from 2pm, once a day). On an ongoing basis, automatically checking in on Foursquare at articipating weekly fashion mayors get to win a host of exciting tasti D-lite outlets. Loyalty points however are earned merchandise every week at all participating outlets. for purchases by each for each social network connection you set up. The brand extended beyond Foursquare into Twitter and Facebook to include developing communities by tasti D-lite is able to leverage social media to create incentivizing follower and fan signups. By joining the brand awareness and advocacy by developing the “Fashion Fast Forward” Facebook fan page, users “word-of-mouth mechanics”. The existing user could win “gift cards”. behavior, of visiting a retail outlet is augmented by the value exchange – customers get points towards Topshop extended their Foursquare activities with a future purchase, the brand gets more visits and a campaign called “Snappin’ Surprise” which focuses share of the user’s voice. on the lull or the “rest break” during the shopping experience. Topshop focused the activity around the the comfy “lounge chairs”. This behavior targets those with a higher propensity for engagement – as well as a more highly technology engaged male segment. Users could engage by: Commenting on photos of the “rest spots”, including guessing the retail location you think these chairs are at. Visit retailers and and check-in on Foursquare Winners (one per chair) received a physical Foursquare badge and a Topshop/Topman gift card. 1 Awareness 2 Educate 3 Brand Affinity 4 Response 12
  • 13. TRAINING & ORIENTATION / HARVARD American Ivy League university Harvard created friends, professors, and colleagues in new ways. a campus-based game that rewards students We also hope visitors and neighbors will benefit with badges and points for exploring the school from the platform as it grows through use.” and surrounding places of interest. The service enables students and visitors to explore the For brands, the use of geolocation creates the campus and surrounding neighborhoods while opportunity to develop induction or orientation sharing information about their favorite places and programs. Potential uses include internal training culminate into a Harvard specific badge. and development, where physical location can be tied into specific training programs. “Harvard is more than classrooms and buildings. It is an interconnected community of people, ideas, It can also be utilized to create branded journeys and experiences, and we are actively pursuing for consumers. Similar to guided “audio tours” at ways to enhance those connections,” said Perry museums – which aren’t intended to replace, but Hewitt, Director of Digital Communications and augment experiences, location-based check-ins Communications Services for Harvard Public Affairs can be used to extend beyond a single physical and Communications. “We believe that Harvard’s location with potential ties into sponsorships . participation will allow our community to engage with 1 Awareness 2 Educate 3 Brand Affinity 4 Response 13
  • 14. SOCIAL RESPONSIBILITY / GOWALLA & PEET’S COFFEE - HEARTS FOR HAITI Following the 2010 Haiti earthquake, Gowalla Checking-in at charity events could provide an partnered with Bay Area businesses Peet’s Coffee opportunity for targeted engagement based on & Tea and Alice Radio to create a benefit campaign common beliefs and values. For example, at a lung called “Hearts for Haiti.” cancer 10K run, brands like Johnson & Johnson could provide Nicorette offers and information to For every user who checked-in on Gowalla on help smokers quit. Or checking-in at a set number of February 8th, 2010, at two designated Peet’s retail specified “Green” location could unlock incentives for outlets – $50 would be donated to the American Red a brand’s sustainability programs. Cross. Peet’s also donated 10% of all sales made at the two locations during the effort. Volunteer recruitment could also use this channel to broadcast requests. A “We still need volunteers” tip Brands focused on Social Responsibility programs at a specific location extends reach and provides real- could utilize location-based platforms to incentivize time updating capability for organizations. This also and track consumer behavior. By engaging in has applicability for employee recruiting as well. sponsored or approved activities, brands could provide virtual incentives similar to cause “Ribbon” pins. 1 Awareness 2 Educate 3 Brand Affinity 4 Response 14
  • 15. CHINA: A Blip on The Radar Geolocation based social media has seen a rapid Central to Gowalla and Foursquare’s burgeoning take-off in America & Europe, as well as the tech- success has been the integration with Facebook and savvy nations in the Asia Pacific region such as Twitter, both of which are banned from the regular Australia, Hong Kong, Singapore. In China where the Chinese netizen. The key to unlocking the platform “Great Firewall” resides, we are also beginning to within China (and other markets with limited access observe inroads being made into the market. and restrictions) could be based on integrating with the local government sanctioned social media In December 2009, numbers on the Foursquare platforms. However, the potential issues of user platform hit 500, and has seen steady growth. privacy data as well as the political and PR fall-out In Beijing & Shanghai, tech-savvy users have with users in other markets could outweigh any managed to get Foursquare working within their commercial benefits. personal Virtual Private Networks (VPN). These tech- savvy users invest personal time to stay informed and updated on the latest happenings on the slew of social media products hitting the market. On June 4, 2010 China blocked access to Foursquare. It is believed to be tied to the upcoming 21st Anniversary of the Democratic Protests at Tianamen Square, and the number of check-ins and “Tips” critical of the Chinese government. It is unknown whether this is temporary or will remain permanent. 15
  • 16. EVOLVING PLATFORMS AND TOOLSETS Retail/Brand Dashboard With the overall focus on analytics and reporting, Foursquare has recently introduced a Retailer Dashboard which gives business owners access to a range of information and statistics about Foursquare visitors to their establishments. This includes: Who has “checked-in” When they arrived Male-to-female visitor ratio Active times of day per visitor type Ability to offer instant promotions to try to engage new customers and keep current ones. Staff can also engage directly with users via the tool. Users have the ability to set privacy settings to opt-out and keep their information private. White Label – Private Geo-location Platforms San Francisco based DoubleDutch has introduced The level of customization allows for more specific a white-label platform for developing branded and locales (an office within a building) and can include closed networks. The company provides custom- real-time mapping and live streams based on user built check-in applications, and has just announced activity. It also includes a pre-existing database of two new features: reviews and content which reduces the burden of content creation and maintenance. Conferences: A networking app that helps conference attendees network and share knowledge. Universities: A mobile social network that allows university students the ability to share location and info with each other under the privacy of their university’s community. The value of the system is it creates “micro-communities” outside of a user’s personal profiles on existing Social Media platforms based on either locale or common (business) purpose. So for conferences – you would be able to engage with a group of attendees without the external chatter and provide a level of control specific to the organization’s needs. 16
  • 17. NEXT STEPS FOR BRANDS & AGENCIES Consumer preferences on brand awareness and Potential geolocation services in mobile have to perception can be of significant value in developing deal with a high uncertainty regarding consumers’ processes for innovative products and services. acceptance and intensity in use – but is appropriate for specific audience segments or strategies with innovation based objectives. Near Term Tactics/Extensions Extending traditional Advertising campaigns Experiential One of the most obvious short term tactics For brands already engaging consumers with is to utilize location-based check-ins for “integrated” campaigns including experiential experiential based campaign activities. Creation elements, location-based technology augments of event specific “badges” and incentivized the role SMS has been fulfilled. Outdoor/Display user engagement is a low risk mechanic – both advertising interaction can utilize location-based financially and for brand reputation. It also allows services to allow users to interact with dynamic brands who are less active in the social media media and target personalized messaging space to identify leads and target users with broader influence for future campaigns and Media ongoing engagement. Media opportunities exist beyond targeted offers within the platform. Aggregated location check- By requiring event check-in, and allowing users in data can be used to define media strategy for to move beyond posting their own content, a tech-oriented audience and mobile specific geolocation platforms allow users to start behavior. Out-of-home digital placements could engaging directly with the active community use surrounding area check-in data to help target participating at the event, as well as potentially ad placements and personalize incentives and with users viewing via digital channels from afar. offers based on nearby users. For example, when ten users check-in nearby, digital signage can be FMCG/CPG Tie-Ins triggered to display targeted advertising based on For consumer package good companies with an aggregation of their profiles. defined retail distribution, the opportunity exists to target users with e-couponing and/or promotional tie-ins. The ability to directly engage users, either independently or partnered with retailers, creates the opportunity to develop behavior-based engagement – for example – if a user checks into a supermarket or convenience store, a brand can offer an incentive for purchase – even targeting traditional lulls in purchase either by date or even to time of day or event. 17
  • 18. CONCLUSIONS Like any emerging technology based consumer As the adoption of this technology becomes trends, location-based social media has its mainstream, brands need to identify how to advocates and detractors. The arguments against position themselves within the user’s behavior to however are very similar in nature to the same ones intercept them with relevant and valuable branded previously directed at other technologies which in communications. Integration of communications hindsight have proven (mostly) unfounded. channels resulting in a comprehensive engagement platform where digital (online, mobile, etc) and “real” So long as the technology is consistent and world activities work in concert compliments existing human behavior, the applicability will find a place with users – whether Geolocation based social media is nothing to be niche or mass. scared of. But whatever innovation paths brands choose to follow, education and training for the The more relevant argument is which platform(s) customer-focused staff to deliver on the user and aspects of the current iteration are likely to experience must be developed in parallel. A great live beyond this initial growth phase. Gameplay online user experience doesn’t mitigate, it magnifies and badges are the first steps, and while they the expectation of an exceptional brand experience. have been successful for pushing the platforms in themselves, for brands – the opportunity is in “The future as always belongs to the brave” how to partner with these technologies to develop Bill Bernbach the next evolution for what these technologies can deliver. Hopefully the examples provide a glimpse of the possibilities. While never a sure bet, geolocation based social media provides more direct tangible business benefits. It is also less risky than proprietary platforms and properties requiring large capital and operational investments and is a natural progression for brands already (or about to enter) the social media space. 18
  • 19. APPENDIX 19
  • 20. SOURCES http://addictomatic.com/ http://cdn.mashable.com/wp-content/uploads/2010/04/gowalla-foursquare-infographic-640.png http://comm215.wetpaint.com/ http://en.wikipedia.org/wiki/Geosocial_networking http://en.wikipedia.org/wiki/Dodgeball_(service) http://www.e27.sg/2009/12/17/koprol-leading-the-location-based-social-networking-wave-in-asia/ http://www.foursquare.com http://www.google.com/intl/en_us/latitude/intro.html http://gowalla.com http://infosthetics.com/ http://www.internetworldstats.com/ http://locamoda.com/ http://mashable.com/2009/12/25/foursquare-gowalla/ http://mashable.com/2010/05/03/foursquare-workplace/ http://mobithinking.com/mobile-marketing-tools/latest-mobile-stats http://omgzam.com/wp-content/uploads/2010/04/locationhistory.jpg http://www.slideshare.net/Tomtrendstream/global-web-index-asia-final http://www.sysomos.com/insidetwitter/ http://www.web-strategist.com/blog/2009/01/09/forrester-wave-community-platforms-2009/ http://www.zdnetasia.com/is-foursquare-s-growth-boxed-in-62062719.htm http://www.cio.com/article/155001/In_Stat_Worldwide_Smartphone_Market_to_Grow_More_Than_30_ Percent_Each_Year_Through_2012 http://techcrunch.com/2010/02/23/smartphone-iphone-sales-2009-gartner/ http://www.comscore.com/Press_Events/Press_Releases/2010/3/Facebook_and_Twitter_Access_via_Mobile_ Browser_Grows_by_Triple-Digits http://www.idc.com/getdoc.jsp?containerId=prUS22070109 http://www.unfpa.org/swp/2007/english/introduction.html http://www.unfpa.org/swp/1999/chapter2fig6.htm http://mashable.com/2010/05/17/starbucks-foursquare-mayor-specials/ http://venturebeat.com/2010/05/20/foursquare-ceo-user-growth/ http://www.sfgate.com/cgi-bin/article.cgi?f=/g/a/2010/05/13/businessinsider-gowalla-partners-with-national- geographic-and-the-washington-post-on-cool-new-feature-2010-5.DTL http://www.allaboutsymbian.com/news/item/8088_Nokia_ViNe-Practical_or_Pointl.php http://thenextweb.com/us/2010/04/29/doubledutch-custom-geolocation-apps-small-groups/ http://thesymbianblog.com/2009/10/13/ovi-journeys-the-evolution-of-sportstracker-is-coming/ http://www.slideshare.net/VilleTiggert/trends-framework-1142768 http://www.slideshare.net/vaynermedia/early-proof-that-geolocation-marketing-will-succeed http://gowalla.com/blog/2010/02/gowalla-peets-coffee-tea-97-3-radio-alice-hearts-for-haiti/ http://www.patentlyapple.com/patently-apple/2010/05/apple-reveals-a-powerful-location-based-service-for- the-iphone.html http://www.freepatentsonline.com/y2010/0120450.html 20