Integrated Service Management for zEnterprise will be key for Cloud success

Integrated Service Management for
zEnterprise will be key for Cloud success

Danny Sabbah, GM, Tivoli Software
03/23/2011

Smarter Computing: System z Analyst Summit

IBM has been a leader in Service Management since
mainframes began shipping 45 years ago

• IBM has provided Service Management on System
z for years, including supporting virtualization and
workload management
• Integrated Service Management provides flexibility
and agility in optimizing IT infrastructure
• ISM and zEnterprise allow customers to better
address cloud requirements

"It's a mainframe model where things run together but in isolation. …You
need reliability, security, auditing, privacy, data integrity, automation and full
isolation..."*
- Steve Mills, SWG, in CNET interview when asked about Cloud Computing
2 © 2011 International Business Machines Corporation
2


Mainframes customers have always needed high quality
Service Management capabilities
Virtualization service management capabilities
have been available on mainframes since 1960s

Service Management Mainframe Support
• Security RACF/Crypto
• Provisioning VM
• Accounting/Chargeback SMF
• Workload Management MVS
• Change Management SMP/E
• Network Management Netview
• Image management CMS/TSO

3


Good Service Management on System z is key to
providing maximum flexibility and operational efficiency

Higher Utilization More Efficient Data Center
Up to 100% CPU utilization Less power and cooling
“Shared everything” architecture Less floor space
Host thousands of mixed workloads Fewer parts to manage

Increased Productivity Greater Reliability, Availability
Efficient, rapid provisioning Built-in hardware redundancy
Superior workload management Decades of RAS innovation
Fewer parts to manage Capacity and Backup on Demand

4


With virtualization your System z provides proven
operational and cost efficiency
Economies of scale achieved with less resources, moving parts, and money,
while delivering more compute capacity from system resources

Dramatic Simplification through Virtualization TCO Reductions with Cloud Computing

IBM’s Project Big Green System z consolidation IBM found cost comparisons for 100 virtual Linux
results in 60-75% gross cost savings (5 yr TCO) servers to be cheaper with Private Clouds on z

System %
Unit Distributed
z Linux Reduction
Software
26,700 1,800 93%
Licenses
Ports 31,300 960 97%
Cables 19,500 700 96%
Physical
Network 15,700 7,000 55%
Connections
5


Integrated Service Management (ISM) supports
customers System z virtualized environment

ISM Market Opportunity is growing at 5% CAGR to $261B in 2015
In 2011: GTS ($108B) and Management Software ($53B) offer ISM largest
opportunity (System z opportunity 45% of total)

Management of Smarter Infrastructure

Integrated Service Lifecycle

Management of IT based Business Services

System z focused at the Data Centers
6


ISM provides unique capabilities and expertise targeted
at helping optimize service delivery
Strategy

Metrics
Visibility. Control. Automation.TM

Service strategy & architectures by Service dashboards tailored by role
industry
Unified Management of Service
Service lifecycle management Requests & Problems

Comprehensive asset management Automated delivery & assurance of
delivered services, assets, etc.
Security & Storage Management

7


ISM as a progression can help you move to an
optimized business service delivery model
Manage Manage operational Optimize business

1 Infrastructure

Manage Operations to optimize
2 Service Delivery

Transform Operations to manage
3 service delivery

Optimized Enterprise
utilization and performance by silo infrastructure in the context of the Operations of the entire
service it supports business infrastructure

• Cloud Management
• Business Service Management
• Consolidation • Smarter Business Infrastructure
• Virtualization Management • Proactive Management • Service Optimization Analytics
• Unified Systems Management • IT Process Automation
(server, storage, network) • Security, Risk & Compliance
• Availability & Performance
Management
Value realized
• Identity & Access Management
Optimize the service experience
of end customers

Reduce infrastructure operation Improve quality of service to Enable new services and new
and management costs users and customers business models based upon
Reduce infrastructure outages Manage infrastructure as a instrumented, interconnected
and vulnerabilities business and intelligent systems
8


University of Pittsburgh Medical Center journey
Providing & financing health care while exceeding targets for quality, cost & efficiency

2005 2007 2010

$80M savings $100Ms business transformation

Optimization
Business Service Management,
ITIL Process Automation
Business Value
Business Value

Started
in Data Proactive Management Smart Room
Center Scalability
Centralized Discovery,
Innovation
Monitoring, Automated
Consolidation Provisioning
Reliability
Virtualize Infrastructure

Standardization
Eliminate IT as barrier to growth

Integrated Service Management Maturity
Integrated Service Management Maturity

$8B / year, 50K Employees, 20 hospitals
Recognized for transplantation, cancer, neurosurgery, psychiatry, orthopedics and sports medicine

9


Integrated Service Management (ISM) provides a holistic
approach to design, deliver & manage business services
VISIBILITY CONTROL AUTOMATION

See the service & Manage risk & Optimize service
infrastructure compliance delivery

Across the interconnected business
infrastructure and service chain…

Interconnected users Highly virtualized, service- Private & public delivery
and smart devices oriented architectures options, like Cloud & SaaS

10


IBM’s ISM Domains provide an end-to-end lifecycle
approach for business service management

Integrated Service Management Domains work together to provide
maximum business flexibility across the service lifecycle with
change control and auditability

Service Planning, Support & Maintenance Service Deployment and Optimization
Asset and License Mgmt
Change and Configuration Mgmt Provisioning and Automation
Configuration Mgmt Workload Optimization
Incident and Problem Management

Service Availability and Assurance
Monitoring and Event Management
Service Management (BSM)
Service Security and Resilience
Identity Management and Access Control
Backup and Recovery with High-Availability

11


Self-Service Provisioning will provide significant
business flexibility on System z
ISM drives significant ROI for customers doing Cloud Computing
Lower provisioning costs by an average 51%*

Three key focus areas of cloud ROI provided are:

Productivity – Automate service requests via request
driven provisioning

Provisioning - Delivers services faster with better
quality

Service management – Lowers cost of virtualized
services administration

On average, 81% of Cloud payback is driven by savings enabled
by service management.
12 *Based on IBM Research study 2009 © 2011 International Business Machines Corporation
12


IBM zEnterprise provides a new dimension in Service
Management for Virtualization and Cloud Computing
IBM stands alone in provisioning new cloud solutions and in offering a proven
heterogeneous management solution for visibility, control and automation
spanning cloud and traditional environments

Security Virtualization
Extending System z Security to 1000’s of virtualized systems
a Private network across across a heterogeneous
heterogeneous resources resource pool

Availability Efficiency
Resiliency management
¼ network, 1/25th floor space,
and fewer points of failure
1/20 energy, 1/5 administration

Scalability
A new dimension of scale
Infrastructure capable of a Trillion Instructions per second

13


zEnterprise provides broadest architectural support
for virtualization and cloud
Fit-for- Purpose
Strategy

Assign workloads
to the environment
that best satisfies
requirements
Linux on
Linux on AIX on Power Appliance System x
z/OS System z Blades Blades Blades* Integrated Service
Management
Workload Workload Workload Workload Workload
Linux Visibility
Image Control
Automation
z/OS z/VM AIX Linux
Achieves overall
zEnterprise z196 zEnterprise BladeCenter lowest cost per
Extension (xBX) workload

* Statement of Direction

14


zEnterprise with Integrated Service Management provides
built-in virtualization supported by zManager
Integrated Service Management
• Manage heterogeneous virtualized Service and Platform Management Across
Heterogeneous Environments
environments with one tool set
• Integrated virtual and physical server z/OS Power X-86
platform management z/VM
2004-IBM intro’s 2008 – IBM
• Simplify virtual machine 1987-IBM POWER expands x86
management and relocation across announces Hypervisor™ for virtualization to
support multiple
POWER™
all IBM server families LPAR on the
server
hypervisors
mainframe

zManager
Server, Network and Storage

Providing Smarter Computing Intelligence and
Insights to enable better workload optimization
15


ISM for zEnterprise supports federating services across
multiple platforms with workload management
Creating, federating and optimizing virtualized business service and
application Images provides flexibility to address changing business needs

• Federation
– Controlling multiple virtual environments running
different hypervisors, applications, services
– Managing Images across domains representing data
centers, departments and clouds
Federated
– Consolidating workloads across heterogeneous Domains
platforms

• Optimization
– Automating translation of image contracts
within and across platforms dynamically
adjusting to policy changes
– Usage of Single Dashboard across z, p and x
Across z, p and x
16


Fit-for-Purpose Private Cloud on zEnterprise produces
dramatic reduction in costs
ISM provides intelligent scheduling and placement for workloads, e.g.
batch, interactive, etc., to create private cloud flexibility

$191K
Cost per Workload
(US$)

Public cloud

$78.6K Private cloud with
$70.5K zEnterprise
$42K

$11.6K
$4.5K

Light Intel Heavy UNIX Workloads with
Workloads Workloads Heavy I/O
17


Integrated Service Management for zEnterprise
Providing improved economics for heterogeneous enterprise environments
zEnterprise Value
Linux image on z196 obtained for as little as $1 per day
zEnterprise system can manage over 100,000 Virtual Machines
Compared to a z10 a Linux workload on a z196 has up to 60%
more performance at 30% less cost
+
ISM Value
• Gain visibility into utilization to improve availability
• Reduce complexity by consolidating consoles and dashboards
• Monitor and control access to data center resources
• Decrease time to process common service requests
• Minimize errors by automating manual processes

= A proven, efficient cloud
18


ISM for zEnterprise ensures service quality and
integrity for increased flexibility and agility

ISM extends across all zEnterprise service management layers
Integrated Service Management

Service Higher Quality
Higher Quality
Lifecycle Lower Risk
Lower Risk
Management
VISIBILITY CONTROL AUTOMATATION

Platform Productivity
Productivity zEnterprise Unified Resource
Management Savings
Savings Manager (zManager)

Systems & CapEx
CapEx
Hardware Savings
Savings

Consolidation & Workload-
virtualization on optimization on
zEnterprise zEnterprise
19


Thank you!
ibm.com/smartercomputing

20


Trademarks and disclaimers
Intel, Intel logo, Intel Inside, Intel Inside logo, Intel Centrino, Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States
and other countries./ Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other
countries, or both. IT Infrastructure Library is a registered trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce. ITIL is a registered trademark, and a registered
community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office. UNIX is a registered trademark of The Open Group in the United States and other countries. Java and all Java-based
trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates. Other company, product, or service names may be trademarks or service marks of others. Information is provided "AS IS" without warranty of any
kind.

The customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.

Information concerning non-IBM products was obtained from a supplier of these products, published announcement material, or other publicly available sources and does not constitute an endorsement of such products by IBM. Sources for
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All statements regarding IBM future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.

Some information addresses anticipated future capabilities. Such information is not intended as a definitive statement of a commitment to specific levels of performance, function or delivery schedules with respect to any future products. Such
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Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon considerations such as the
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© IBM Corporation 2011. All rights reserved.
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