2. Primary objectives of SUMO
●
Great Firefox experience
●
User and product insights
● Entry point to Mozilla community
● (Open source support platform)
3. Focus areas for SUMO in 2010
●
Improve the user experience
●
Get better insights about our users
● Improve the contributor experience
● Make the platform awesome
User Insights Contributor Platform
experience and Metrics experience quality
4. The goals:
(Feel free to add to this list...)
User Insights Contributor Platform
experience and Metrics experience quality
5. Upgrade platform to TikiWiki 5.1
User Insights Contributor Platform
experience and Metrics experience quality
6. Make SUMO articles a joy to localize
User Insights Contributor Platform
experience and Metrics experience quality
7. Use Verbatim for UI l10n
User Insights Contributor Platform
experience and Metrics experience quality
8. Weekly SUMO metrics report
User Insights Contributor Platform
experience and Metrics experience quality
9. Revamped forum experience
User Insights Contributor Platform
experience and Metrics experience quality
10. KB metrics per OS/Firefox version
●
Is the top article list different depending on
Firefox version or OS?
●
Are the Windows instructions easier to
understand than the Mac instructions?
●
Is a Firefox problem happening more often on
Linux than on Mac?
User Insights Contributor Platform
experience and Metrics experience quality
11. Automatic search results filter
● Only show search results relevant for the user:
● If the user is running Windows, don't show Mac-
specific support articles
●
If the user is running Firefox 3.6, don't show 3.0-
specific articles
User Insights Contributor Platform
experience and Metrics experience quality
12. Expand metrics dashboard
User Insights Contributor Platform
experience and Metrics experience quality
13. Offline Firefox support
User Insights Contributor Platform
experience and Metrics experience quality
14. Better communication within community
User Insights Contributor Platform
experience and Metrics experience quality
15. Single SUMO login across sites
User Insights Contributor Platform
experience and Metrics experience quality
16. Karma
User Insights Contributor Platform
experience and Metrics experience quality
17. Other goals
●
Make personal support easier to reach
●
Stop using Bugzilla for article requests
● Switch to sub-articles instead of ”dynamic content
blocks”
● Redesign article editor
● Fix bugs and improve performance
User Insights Contributor Platform
experience and Metrics experience quality
