Business communication

1. MANAGEMENT AND BEHAVIOURAL PROCESS Study Mergers and Acquisitions Income tax International Finance Business Communication Guidance by Prof.Shanthi Augustin www.augustin.co.nr A free web Finance, company law

2. COMMUNICATION INTRODUCTION COMMUNICATION CONSTITUTES A VERY IMPORTANT FUNCTION OF MANAGEMENT.NOTHING HAPPENS IN MANAGEMENT UNTIL COMMUNICATION TAKES PLACE.WITHOUT COMMUNICATION WE CANNOT WORK TOGETHER IN AN ORGANISED WAY. MANAGER SPENDS 75 TO 90 PERCENT OF THEIR WORKING TIME WITH COMMUNICATING WITH OTHERS. “ GOOD MANAGERS ARE GOOD COMMUNICATORS AND POR MANAGERS ARE POOR COMMUNICATORS.” ACCORDING TO KEITH DAVIS “ COMMUNICATION IS THE PROCESS OF PASSING INFORMATION AND UNDERSTANDING FROM ONE PERSON TO ANOTHER.”

5. SENDER IDEAS ENCODING OF MESSAGE CHANNEL ORAL,WRITTEN,SYMBOLS,ETC RECEIVER DECODING THE MESSAGE MEANING / ACTION

6. TYPES OF COMMUNICATION CLASSIFICATION OF COMMUNICATION ON THE BASIS OF RELATIONSHIP FORMAL INFORMAL WRITTEN ON THE BASIS OF MEDIA ORAL GESTURAL ON THE BASIS OF FLOW OR DIRECTION DOWNWARD UPWARD HORIZONTAL DIAGONAL

11. HORIZONTAL COMMUNICATION THE TRANSMISSION OF INFORMATION AND UNDERSTANDING IS CALLED THE HORIZONTAL COMMUNICATION.THIS TYPE OF COMMUNICATION IS ALSO KNOWN AS LATERAL OR SIDEWARD OR CROSSWISE COMMUNICATION . CHIEF EXECUTIVE MANAGER SUPERVISOR A SUPERVISOR B SUPERVISOR C WORKMEN WORKMEN WORKMEN DIAGONAL COMMUNICATION LATERAL COMMUNICATION DOWNWARD COMMUNICATION UPWARD COMMUNICATION/FEEDBACK

12. THE HORIZONTAL COMMUNICATION IS GENERALLY OF AN INFORMAL NATURE. WHENEVER A DEPARTMENTAL HEAD REQUIRES SOME INFORMATION FROM ANOTHER DEPARTMENTAL HEAD, HE TENDS TO CONTACT HIM DIRECTLY. HOWEVER, THIS TYPE OF COMMUNICATION CAN BE ORAL OR WRITTEN . IT ENABLES THE MANAGER WORKING AT THE SAME LEVEL TO EXCHANGE INFORMATION AND CO ORDINATE THEIR ACTIVITIES WITHOUT REFFERING ALL MATTERS TO THE HIGHER LEVEL OF MANAGEMENT. DIAGONAL COMMUNICATION THE TRANSFORM OF INFORMATION BETWEEN PEOPLE WHO ARE NEITHER IN THE SAME LEVEL OF ORGANISATION IS CALLED DIAGONAL COMMUNICATION. EXAMPLE: WHEN ASSISTANT MARKETING MANAGER COMMUNICATES WITH THE ACCOUNTS CLERK DIRECTLY,IT IS THE CASE OF DIAGONAL COMMUNICATION. THIS, TYPE OF COMMUNICATION INCREASES THE ORGANISATIONAL EFFICIENCY BY SPEEDING UP INFORMATION AND CUTTING ACROSS DEPARTMENTAL BARRIERS.

18. Presented by JNC Bangalore Guided By Prof. Shanthi Augustin Alter Native Work is Rest www.augustin.co.nr

24. HOW THE INTERNET WORKS?

35. CONCLUSION

36. THANK YOU