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- What is Agile Service Management? Why Is it Important? ITSM Academy Webinar
- "ITSM в России" - викторина для конференции itSMF
- aap3 ITSM Presentation
- Converting a Budget Deficit Into an Innovation Surplus
- Generational Dynamics in Service Management - Tips for Working Together; ITSM Academy Webinar
- How Your Organization Can Become ISO Certified...It's easier than you think
- Incident Metrics at University of Miami
- IT kontrolling gyakorlat a hazai vállalatok körében
- IT Service management for non-IT managers (CEO and others)
- ITIL Roles & Responsibilities
- ITIL Service Strategy - ITSM Academy Webinar
- ITIL V3 and Service Design - ITSM Academy Webinar
- ITIL V3 and Service Operation - ITSM Academy Webinar
- ITIL V3 And Service Transition - ITSM Academy Webinar
- ITIL в аутсорсинге для малого бизнеса.
- Its&m pain or pleasure
- ITSH - Közösségi szerepvállalás - MKT Informatikai szakosztály
- Itsm
- ITSM & ITIL
- ITSM & JIRA Service Desk
- ITSM & JIRA Service Desk
- ITSM (IT Service Management) & ITIL V3 Foundation
- ITSM - Apresentação
- ITSM - Jira Service Desk a spřátelené aplikace z rodiny Atlassian
- ITSM - инструменты ИТ или бизнеса?
- Itsm 21
- Itsm 365 presentation
- ITSM 365 — облачный сервис для управления ИТ-службой
- ITSM : A la recherche du bonheur
- ITSM Academy - Putting the “People” Back in People, Process and Technology
- ITSM Academy - Top 11 for FUSION12
- ITSM Academy Webinar - Process Maturity, It's Not About the Numbers
- ITSM Academy Webinar - Establishing A Business Process Group
- ITSM Academy Webinar - Incident Management
- ITSM Academy Webinar - Is ITIL Really Worth the Effort?
- ITSM Academy Webinar - ITSM Adoption: The Ingredients of Success for Organizational Change
- ITSM Academy Webinar - Lead Success, Don't Manage Failure!
- ITSM Academy Webinar Leveraging Process Design
- ITSM Academy Webinar Process Integration, Metrics and Setting Expectations
- ITSM analytics crash course: 7 reports that can help you connect the dots in your IT support
- ITSM and ITOM Coming Together
- ITSM and Service Catalog Overview
- ITSM and TOGAF 9 v0 5
- ITSM Approach for Clouds
- ITSM as an Art - Michael Dobner, CEO OMNINET Russia and CIS
- ITSM BANGKOK Meeting #1 / ITIL Practitioner
- ITSM Belarus2016. Интеграция ИБ и ИТ процессов
- Itsm benefites
- ITSM bevezetési projektek hazai tapasztalatai
- ITSM BKK #2: Business Simulation and Gamification for ITSM
- Itsm camp - DevOps is about culture
- Itsm capability model v1
- ITSM Change Management
- ITSM concept-part 1
- ITSM concepts-part 2
- ITSM concepts-part 2
- ITSM concepts-part 3
- ITSM Conference, Dubai, UAE 2009
- ITSM Deep Dive: Prioritization, Escalation, and Alerting
- ITSM FOR CLOUD COMPUTING
- ITSM for Cloud Services
- Itsm for cx_o
- ITSM for CxOs
- ITSM for non IT managers
- ITSM Foundation Course Material
- Itsm Fusion Final
- Itsm governance and infrastructure as code
- ITSM Governance Overview
- Itsm group15 project
- ITSM Healthcare
- Itsm herramienta estrategica de ayuda al negocio
- ITSM in an Agile World - Scott Goh-Davis, Solutions Engineer APAC, Atlassian :: AWS Summit Seoul 2019
- ITSM in der Praxis
- ITSM in the Cloud - A Change in the Weather
- ITSM ISO IEC 20000 Foundation Training
- Itsm knowledge roadmap ar updates
- Itsm maturity
- ITSM mit Open Source
- ITSM Monopoly
- ITSM Monopoly - The Game of Tool Selection
- ITSM Network
- ITSM Overview
- ITSM Presentation
- ITSM Process Design Workshop Pittsburg June 2013
- ITSM Project
- ITSM Qualification Schemes
- ITSM Retail
- ITSM Roles in an Agile and DevOps World, an ITSM Academy Webinar
- Itsm serena x-change2011
- ITSM как искусство! - Михаэль Добнер, Генеральный директор OMNINET в России и СНГ
- ITSM- Process-Guidelines to update a ticket
- ITSM/ITIL™/PPM TEMPORARY MANAGEMENT
- ITSM: Démarche globale (élaborer le catalogue de services)
- ITSM: Redefining the basics
- Itsm팀 내부세미나 사용자스토리_정희찬
- Itsm팀 내부세미나 익스트림프로그래밍_정희찬
- Itsm팀 내부세미나 익스트림프로그래밍_정희찬
- Join us at the ITSM Meetup - Bay Area
- Putting the “People” Back in People, Process and Technology - an ITSM Academy Webinar
- QAI -ITSM Practice Presentation
- SKMS - Knowledge Management - ITSM Academy Webinar
- SLM: Процесс и необходимые организационные механизмы
- The Service Desk of the Future - ITSM Academy Webiner
- When IT Fails: A Business Novel - ITSM Academy Webinar
- Больше чем ITSM! Знакомство с системой Naumen Service Desk 4.0
- Введение в ITSM (ITIL v.3)
- Внедрение типизированных (коробочных) решений для автоматизации ITSM. Критерии принятия решений
- Измерение процессов управления ИТ-услугами
- Интеграция средств мониторинга и ITSM-систем: назначение, возможности, технологии
- Канбанизированный ITSM - Александр Тараторин
- Книга про измерения (ITSM)
- Методики ITSM для карьеры ИТ специалиста
- Новая эра в управлении запросами: ITSM на мобильных устройствах
- О качестве, требованиях, сервисах и немного об ITSM
- Облачный ITSM
- Организация оценки и совершенствования процессов. Примеры реализации
- Персонифицированный ITSM
- пр стандарты иб. Itsm
- Сервисный подход. Единственный и неизбежный?
- тараторин Itsm от aнапы до zлатоуста
- То, о чем не сказано в ITSM. Подбор и мотивация ИТ-сотрудников
- То, о чем не сказано в ITSM. Подбор и мотивация ИТ-сотрудников
- Управление изменениями и релизами: один или два процесса?
- Экспертиза внедрения ITSM-проектов компании NAUMEN
- 글로벌 ITSM시장 트렌드, Global ITSM Market trends
- 글로벌 ITSM시장 트렌드, Global ITSM Market trends