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Creating A Culture
 of Sustainability
        Retail BC
    Passion for Retail
       Conference
May 5,2009 - Vancouver BC
Panelists

 Amy Curry-Staschke, Director of
  Global Compliance, Lululemon.
 David Labistour, CEO of Mountain
  Equipmen...
Change

www.dig360.ca
Change

www.dig360.ca
Three levels of true green




www.dig360.ca
Three levels of true green




www.dig360.ca
Complex systems




                Shoppers     Retail
                 shape      shapes
                  retail   shop...
www.dig360.ca
Retail strengths and weakness

 Stronger: on tactics and short-term
  strategy, adaptation to its ‘environment’
  and ado...
Types of retail competitors

                  Growth start-
  Mom & Pops
                     ups &            Chains
(Se...
Technology drives retail change




www.dig360.ca
Global Sourcing has too




www.dig360.ca
“Good & Evil”
                    Often a paradox in the
                     same shopper.


                    Shoppe...
Canadian Retail Sales % Change
                Decline begins in Nov.
                % change from same month prior yr.

...
Now = tide is changing
Long period of
 growth slowing
 even earlier
“Rocks” getting
 exposed
There will be a
 period of...
www.dig360.ca
www.dig360.ca
Short-term challenges



                            No growth
                            Some winners




www.dig360.ca
and opportunities


                          Acquisition
                          Real Estate
                        ...
 Green still on
                  agenda
                 Must help
                  bottom line
                 Cata...
Sustainable Retail


                          The next
                           transformative
                       ...
Lessons from Internet adoption


Dial-up, bbs     Publishing      “Retail Dead”   Alt. Channels   Multi-Channel
email     ...
Discussion:
Creating A Culture of Sustainability

              Retail BC
          Passion for Retail
             Confer...
Q1: Possible barriers…
                   (from DIG360 Retail Cares Study)


Customers not paying for it.
Lack of human ...
Question #1

     Why discuss “change”, “strategy” &
     “culture”? ...


     ... we’ll tactically outsource or add
    ...
Sustainability drivers

                      Waste Reduction – cost savings
                      Not green product sal...
Q2: Green retail drivers
                (Executive survey from DIG360 Retail Cares Study)


More common                  ...
Question #2:

     OK, so we should consider ‘culture’,
     change management ...and
     continuous green improvement......
Question #3:

     What is retail’s gift (to a
     sustainable future)?...
     Am I to be an outstanding adapter
     an...
Green retail activities
               (Executive survey from DIG360 Retail Cares Study)
More common                      ...
Thanks!
 For more information, contact:

           David Ian Gray
       DIG360 Consulting Ltd.

      davidiangray@dig36...
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Creating Culture of Change for Retail Sustainability (Passion For Retail 09)

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David Ian Gray's presentation on topic of Sustainability in Retail as part of panel discussion at Retail BC's Passion for Retail Conference 05/09 Vancouver, Canada.

Veröffentlicht in: Business, Technologie
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Creating Culture of Change for Retail Sustainability (Passion For Retail 09)

  1. 1. Creating A Culture of Sustainability Retail BC Passion for Retail Conference May 5,2009 - Vancouver BC
  2. 2. Panelists  Amy Curry-Staschke, Director of Global Compliance, Lululemon.  David Labistour, CEO of Mountain Equipment Co-op.  Satnam Lalli, Independent Pharmacist and National Board of Pharmasave.  Carmen Spagnola, Founder of M, Sustainable Bed and Bath Retailer.
  3. 3. Change www.dig360.ca
  4. 4. Change www.dig360.ca
  5. 5. Three levels of true green www.dig360.ca
  6. 6. Three levels of true green www.dig360.ca
  7. 7. Complex systems Shoppers Retail shape shapes retail shoppers www.dig360.ca
  8. 8. www.dig360.ca
  9. 9. Retail strengths and weakness  Stronger: on tactics and short-term strategy, adaptation to its ‘environment’ and adopting new tactics.  Weaker: true innovation, organizational change, long-term vision and strategy. www.dig360.ca
  10. 10. Types of retail competitors Growth start- Mom & Pops ups & Chains (Self employed) concepts* The majority Fewer in At risk (but number Concentration continuously of Sales $ Catalysts for emerging) retail Greatest innovation influence www.dig360.ca
  11. 11. Technology drives retail change www.dig360.ca
  12. 12. Global Sourcing has too www.dig360.ca
  13. 13. “Good & Evil” Often a paradox in the same shopper. Shoppers want green plus:  Price, Quality, Convenience, Design  This is changing...  ... frugal = chic? www.dig360.ca 20
  14. 14. Canadian Retail Sales % Change Decline begins in Nov. % change from same month prior yr. www.dig360.ca Source: Statistics Canada
  15. 15. Now = tide is changing Long period of growth slowing even earlier “Rocks” getting exposed There will be a period of retail chaos www.dig360.ca
  16. 16. www.dig360.ca
  17. 17. www.dig360.ca
  18. 18. Short-term challenges  No growth  Some winners www.dig360.ca
  19. 19. and opportunities  Acquisition  Real Estate  Improvement  For those with good balance sheets www.dig360.ca
  20. 20.  Green still on agenda  Must help bottom line  Catalyst to price curve www.dig360.ca
  21. 21. Sustainable Retail  The next transformative catalyst!  Similar to Internet in 90’s www.dig360.ca
  22. 22. Lessons from Internet adoption Dial-up, bbs Publishing “Retail Dead” Alt. Channels Multi-Channel email “Yellow Page” New Economy DSL Web 2.0 Netscape Ecommerce Rich media Alt Platforms 1994 1999 2009 Disruptive or Transformative? www.dig360.ca
  23. 23. Discussion: Creating A Culture of Sustainability Retail BC Passion for Retail Conference
  24. 24. Q1: Possible barriers… (from DIG360 Retail Cares Study) Customers not paying for it. Lack of human resources Budget restraints Lack of time We are doing much already; there are diminishing returns to our efforts. Customers not demanding it Difficult to make a business case www.dig360.ca
  25. 25. Question #1 Why discuss “change”, “strategy” & “culture”? ... ... we’ll tactically outsource or add solutions created by others as appropriate. 22 www.dig360.ca
  26. 26. Sustainability drivers  Waste Reduction – cost savings  Not green product sales  Health + kids excepted  Price falling will help  Labour Market key  Risk management  Brand differentiation www.dig360.ca 34
  27. 27. Q2: Green retail drivers (Executive survey from DIG360 Retail Cares Study) More common Less common  It’s simply ‘the right  Generating sales from thing to do’ “ethical” shoppers  Reducing costs  Responding to key product vendors’ demands  Acting as a general brand differentiator  Attracting investors  Avoid lag behind our peers  Attracting and retaining employees  Meeting regulation www.dig360.ca
  28. 28. Question #2: OK, so we should consider ‘culture’, change management ...and continuous green improvement... But how do I build that foundation in my organization? What do I need to consider? 25 www.dig360.ca
  29. 29. Question #3: What is retail’s gift (to a sustainable future)?... Am I to be an outstanding adapter and adopter of other solutions? Or... help develop the future ? Do I do this alone, or work with peers? 26 www.dig360.ca
  30. 30. Green retail activities (Executive survey from DIG360 Retail Cares Study) More common Less common  Reducing waste in operations +/  Supporting specific or reducing energy use. environmental groups  Conducting green building and  Offering environmentally design (such as LEED) friendly products to consumers  Many mall-based / leased  Mandating eco-friendly premises packaging  Using green power  Developing or designing green  After sales environmental products product stewardship  Incorporating green procurement  Public accountability reporting of supplies and services.  Participation in carbon offset programmes www.dig360.ca
  31. 31. Thanks! For more information, contact: David Ian Gray DIG360 Consulting Ltd. davidiangray@dig360.ca www.dig360.ca Follow on Twitter: www.twitter.com/davidiangray

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