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History Counts                             Work Analysis                                Value Centric
Just like the story of the Easter Ham,     The first thing to do is make a list of     After you have an accurate work
how many of us have seen behaviors         every action your organization takes to     analysis, you need to figure out which
and beliefs that over time had             get a specific result. This is not easy.    steps are adding value. Normally this
significantly departed from best                                                       breaks down when the Sacred Cowboys
                                           Work has a way of going around to
practices?                                                                             make a last stand guarding the Sacred
                                           many people. It gets batched and
Perhaps even practiced a few               stopped. It gets scrutinized and            Cows, so let me make this easy for you.
ourselves?                                 approved. It gets broken and fixed.         There are three conditions that must be
“I don’t know who discovered water,        Work becomes rework on a regular            met for an action to be considered
but I’m pretty sure it wasn’t a fish,”     basis.                                      valuable.
highlights how hard improving your         To get different results, try a different   First, the thing has to change
situation is when you are in the middle    point of view. Instead of observing,        physically. I have seen whole careers
of it. Why, that is like doing an engine   imagine you are the thing being created     built around moving a piece of paper
overhaul while inflight! (Another          and document every change that way.         from this box to that box. That no
description)                               If you start as a request by email,         longer qualifies. Neither does checking
What are some other descriptions you              Step 1 is you are sent,              or scrutinizing. No improvement, no
have heard about the difficulties of                                                   value.
                                                  Step 2 you arrive,
improving your existing situation?                                                     Second, you have to get it right the first
                                                  Step 3 you wait,                     time. Rework is evil, doesn’t matter
                                                  Step 4 you are examined,             why. Every operation involved in
                                                                                       rework doesn’t count.
                                                  Step 5 you wait,
                                                                                       Finally, the customer has to care. Have
                                                  Step 6 you get worked on,            you ever looked at how many
                                                  Step 7 you wait,                     operations in a process offer no
                                                                                       improvement to what the customer
                                                  Repeat steps 6 and 7 as often as     gets? This means bad times for many
Value centric work analysis is a fast,
                                                  usual,                               staff functions…at least as they are
efficient way to consistently take 80%
of the time out of a process.                     Step 8 you are completed,            currently done.
What could that mean for your                     Step 9 you wait,                     So at its simplest, a value centric work
organization?                                                                          analysis is a table of steps in a process
                                                  Step 10 you are sent to the next
                                                                                       with the name of the task, how long it
                                                  stop, maybe!
                                                                                       takes, and three boxes to check off
                                           Repeat to describe what actually            whether it provides each of the three
                                           happens until you have defined the          conditions defining value.
                                           entire work process.
                                           Now you’re ready to establish value!
Knowledge is Power
Now you have a view of your operation
that is decidedly different from what
you have seen before. As you look at
the non-value operations, some will be                     WWW.SALESLABDC.COM/LEADERSHIP
easy to delete. “Why did we ever start
doing that?”
Others may be mystical. “What will
happen if we stop doing this?”
Some may have been defined
incorrectly. Change them. No harm,
no foul.
The remaining non-value operations are
now sharply defined. The time has
                                                                                            How To Get More
come to look at them critically, to                                                         Value From Your
eliminate them, to reduce the time
required to do them, to think about                                                        Existing Resources
creating higher value replacements.
The result is taking A LOT of the time
                                                                                           Using Value Centric
out of work, often dramatically                                                              Work Analysis
reducing the cost of operations, and
creating some flex for finding higher
value use for resources.
Completing This Presentation
This is a special day. Please tell us the                                                  DICKDAVIES@SALESLABDC.COM
best thing you learned at:
http://bit.ly/valuecentricwork
See what you learn by commenting.
Thank you!




        This work is licensed under the Creative Commons
   Attribution – Noncommercial 3.0 United States License

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Value centric work analysis

  • 1. History Counts Work Analysis Value Centric Just like the story of the Easter Ham, The first thing to do is make a list of After you have an accurate work how many of us have seen behaviors every action your organization takes to analysis, you need to figure out which and beliefs that over time had get a specific result. This is not easy. steps are adding value. Normally this significantly departed from best breaks down when the Sacred Cowboys Work has a way of going around to practices? make a last stand guarding the Sacred many people. It gets batched and Perhaps even practiced a few stopped. It gets scrutinized and Cows, so let me make this easy for you. ourselves? approved. It gets broken and fixed. There are three conditions that must be “I don’t know who discovered water, Work becomes rework on a regular met for an action to be considered but I’m pretty sure it wasn’t a fish,” basis. valuable. highlights how hard improving your To get different results, try a different First, the thing has to change situation is when you are in the middle point of view. Instead of observing, physically. I have seen whole careers of it. Why, that is like doing an engine imagine you are the thing being created built around moving a piece of paper overhaul while inflight! (Another and document every change that way. from this box to that box. That no description) If you start as a request by email, longer qualifies. Neither does checking What are some other descriptions you Step 1 is you are sent, or scrutinizing. No improvement, no have heard about the difficulties of value. Step 2 you arrive, improving your existing situation? Second, you have to get it right the first Step 3 you wait, time. Rework is evil, doesn’t matter Step 4 you are examined, why. Every operation involved in rework doesn’t count. Step 5 you wait, Finally, the customer has to care. Have Step 6 you get worked on, you ever looked at how many Step 7 you wait, operations in a process offer no improvement to what the customer Repeat steps 6 and 7 as often as gets? This means bad times for many Value centric work analysis is a fast, usual, staff functions…at least as they are efficient way to consistently take 80% of the time out of a process. Step 8 you are completed, currently done. What could that mean for your Step 9 you wait, So at its simplest, a value centric work organization? analysis is a table of steps in a process Step 10 you are sent to the next with the name of the task, how long it stop, maybe! takes, and three boxes to check off Repeat to describe what actually whether it provides each of the three happens until you have defined the conditions defining value. entire work process. Now you’re ready to establish value!
  • 2. Knowledge is Power Now you have a view of your operation that is decidedly different from what you have seen before. As you look at the non-value operations, some will be WWW.SALESLABDC.COM/LEADERSHIP easy to delete. “Why did we ever start doing that?” Others may be mystical. “What will happen if we stop doing this?” Some may have been defined incorrectly. Change them. No harm, no foul. The remaining non-value operations are now sharply defined. The time has How To Get More come to look at them critically, to Value From Your eliminate them, to reduce the time required to do them, to think about Existing Resources creating higher value replacements. The result is taking A LOT of the time Using Value Centric out of work, often dramatically Work Analysis reducing the cost of operations, and creating some flex for finding higher value use for resources. Completing This Presentation This is a special day. Please tell us the DICKDAVIES@SALESLABDC.COM best thing you learned at: http://bit.ly/valuecentricwork See what you learn by commenting. Thank you! This work is licensed under the Creative Commons Attribution – Noncommercial 3.0 United States License