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Design	Thinking,	Tim	Brown	
•	“Coasting”	came	up	and	aim	to	make	riding	a	more	simple,	straight	
forward	and	fun	activity.	
Design,	Business	and	Innovation Yiduo Qian
Design	Thinking,	Tim	Brown	
• The	team	develops	the	more	“in-stored	retailing	strategies”	and	take	
more	care	of	consumers	
Design,	Business	and	Innovation Yiduo Qian
Design	Thinking,	Tim	Brown	
• Besides	the	strategies	in	stores,	there	are	more	things	out	of	stores	
that	the	team	did	for	consumers.	
Design,	Business	and	Innovation Yiduo Qian
Design	Thinking,	Critical	Question	1	
• Is	“Coasting”	really	a	good	way	to	drive	a	bike?
• Chris	Chambers	DSA	ADI	Owner	/	Proprietor	|	Chris	Chambers	School	of	Motoring	
Design,	Business	and	Innovation Yiduo Qian
Design	Thinking,	Critical	Question	2
• Why	you	should	apply	design	thinking	to	your	life?	
• Co.design website	
Design,	Business	and	Innovation Yiduo Qian
Going	Deeper,	Seeing	Further						Jane	Fulton	Suri
• Ethnography	becomes	a	more	important	term	for	people		to	get	deeper	insights
Design,	Business	&	Innovation Yiduo	Qian(Diana)
Going	Deeper,	Seeing	Further						Jane	Fulton	Suri
• 10	Ways	that	going	deeper	and	have	more	valuable	insights
• Linear	connection	between	observation	and	impact					eg:	ATM&mirror
• Zooming	out	to	have	a	larger	and	complete	view	of	context
• Standing	on	others’	angles	and	overlapping	people’s	views
Design,	Business	&	Innovation Yiduo	Qian(Diana)
Going	Deeper,	Seeing	Further						Jane	Fulton	Suri
• Considering	extreme	people	and	similar	cases
• Understanding	the	culture	force	that	might	influence	individuals
• Mixing	multiple	sources	to	have	a	nuanced	understanding	
Design,	Business	&	Innovation Yiduo	Qian(Diana)
Going	Deeper,	Seeing	Further						Jane	Fulton	Suri
• Make	the	process	available	to	peer
• Open	up	the	process	to	the	public
• Take	a	look	on	our	own
• Widen	the	business	range	or	“target”
Design,	Business	&	Innovation Yiduo	Qian(Diana)
Going	Deeper,	Seeing	Further						Jane	Fulton	Suri
• These	efforts	should	go	deeper	and	further	and	become	important	in	business	
field
Design,	Business	&	Innovation Yiduo	Qian(Diana)
Ethnographic	Research	Observations,	Brooklyn	Bridge	Park
Design,	Business	and	Innovation Yiduo Qian	(Diana)
Like	pose	and	mystique	
but	shy	while	posing
Design,	Business	and	Innovation Yiduo Qian	(Diana)
Ethnographic	Research	Observations,	Brooklyn	Bridge	Park
Tall	enough	to	catch	the	basketry	without	
much	leap	and	want	to	dunk	like	a	
basketball	player
Design,	Business	and	Innovation Yiduo Qian	(Diana)
Ethnographic	Research	Observations,	Brooklyn	Bridge	Park
Playtime	when	we	done	shooting	photos
Design,	Business	and	Innovation Yiduo Qian	(Diana)
Ethnographic	Research	Observations,	Brooklyn	Bridge	Park
Trying	to	have	a	typical	JUMP	shooting	
and	compare	the	height	they	jump	after	
shooting	photos
Design,	Business	and	Innovation Yiduo Qian	(Diana)
Ethnographic	Research	Observations,	Brooklyn	Bridge	Park
Find	out	they	all	wear	
black	shirt,	want	to	pose	
like	prelude	of	a	fight
Ethnographic	Research	Observations,	Brooklyn	Bridge	Park	
• The	picture	is	lack	of	authenticity	
• The	light	of	the	picture	needs	to	be	improved
• The	photo	do	not	need	to	added	filters	
Design,	Business	and	Innovation Yiduo Qian	(Diana)
• Strict	to	the	place	we	shoot	photos	
• Boys	prefer	dark	shirts	
• like	treason	style	photos
• In	some	points,	boys	like	posing	and	taking	phots	more	than	girls
• Beautiful	views	can	inspire	people	taking	photos	and	pose	differently
Design,	Business	and	Innovation Yiduo Qian	(Diana)
Ethnographic	Research	Findings
LikeLike
Interviewing Humans
•Prepare for the interview
- brief description and goal
-have a expect response
-Small talk
-questions
Design, Business and innovation Yiduo Qian (Diana)
Breif
Have
Questions
Breif
Have
Questions
Interviewing Humans
• Structure of the interview
– introduction (warm up)
– Body (doing deeper ; open-ended Q)
– Conclusion
Design, Business and innovation Yiduo Qian (Diana)
IntroductionIntroductionIntroductionIntroduction
Interviewing Humans
• Host the interview
– Breathe
– Focus on the interview
– Attention vague answers
– Not information about yourself
Design, Business and innovation Yiduo Qian (Diana)
DuringDuring
Interviewing Humans
• Before interview
– Make a checklist
– List questions
Design, Business and innovation Yiduo Qian (Diana)
Interviewing Humans
• Post-production the data
– Find themes
– Specific language
– Point out problems
Design, Business and innovation Yiduo Qian (Diana)
Design,	Business	and	Innovation Yiduo Qian
Interview	Guide Open	Questions
• How’s	your	class	going	 	
(cancelled)	feeling?
• Which	class?	Why?
• What	you	do	during	 the	
spare	time?(	directing)
The	go	deep
• Why	you	want	to	do?
• Who	inspire	you?
• What’s	your	oppinon of…(someone	
related)	?
Edited	Interview
https://www.youtube.com/watch?v=x1-WylWPrJg
Design,	Business	and	Innovation Yiduo Qian
Interview	Findings
• Hans	likes	playing	basketball	and	guitar	during	his	spare	time.
• Hans	wants	to	be	a	director	in	the	future	due	to	his	high	school	
experience.
Design,	Business	and	Innovation Yiduo Qian
Interview	Findings	
• The	warming	part	of	the	interview	should	be	improved
• Questions	are	not	smoothly	connected
• Little	nervous	during	the	interview	(both	me	and	Hans)
• Many	blank	spaces	between	questions	and	responses	although	been	edited
Design,	Business	and	Innovation Yiduo Qian
Desk	Research,	Business	Sites
“For	millennials,	adulthood	now	defined	by	financial	freedom”
• Millennials	are	no	longer	means	adults	starting	a	family	but	rather	having	a	job	and	stop	
asking	money	from	parents.
• Millennials	are	lack	of	good	money	habit	and	do	not	geu it	from	attending	college
• College	students	graduate	with	student	debt	in	order	to	get	money	from	parents
http://www.reuters.com/article/us-column-money-adulthood-idUSKCN12A27L
Design,	Business	and	Innovation	 Yiduo Qian
Desk	Research,	Business	Sites
“EBay	Makes	Bid	for	Younger	Shoppers	With	Revamped	Image”
• EBay	is	trying	to	redefine	itself	to	attract	new,	younger	consumers	who	shop	on	phones	
and	don’t	spend	time	to	go	through	many	subjects.
• EBay	competes	with	Amazons	and	cooperate	with	Target	and	Wal-Mart	
• The	site	adds	personalized	recommendation	based		on	the	previous	purchases
http://www.wsj.com/articles/ebay-makes-bid-for-younger-shoppers-with-revamped-image-1476869406
Design,	Business	and	Innovation	 Yiduo Qian
Desk	Research,	Business	Sites
“Look	Who’s	Driving	the	U.S.	Housing	Market”
• First-timer	homebuyers	have	a	large	share	of	home	purchases,	and	their	median	age	
has	hovered	around	33.
• The	Millennials	skip	the	old	fashion	that	start	with	a	small	house,	they	buy	their	first	
home	as	large	and	as	expensive	as	the	old	generation	of	homebuyers
http://www.bloomberg.com/news/articles/2016-10-19/look-who-s-driving-the-u-s-housing-market
Design,	Business	and	Innovation	 Yiduo Qian
Desk	Research,	Business	Sites
“Young	Adults	Can	Do	Without	Democracy”
• Don’t	have	faith	because	the	democracy	system	isn’t	good	enough	for	the	
Facebook	generation
• Philippine	President	Rodrigo	Duterte announced	that	Philippine	is	separate	
from	U.S
• Personal	investors	aren’t	invest	money	into	India	anymore	
https://www.bloomberg.com/view/articles/2016-10-24/young-adults-can-do-without-democracy
Design,	Business	and	Innovation	 Yiduo Qian
Desk	Research,	Business	Sites
“	Millennial	Media	prices	at	high	end	of	range”
• Place	an	leading	role	in	the	area	of	mobile	advertising
• Analysts	are	looking	forwards	strong	demand	for	Millennial	Media
http://www.reuters.com/article/us-millennial-ipo-idUSBRE82R1HK20120328
Design,	Business	and	Innovation	 Yiduo Qian
Peer to Peer Documentation
Design, Business and innovation Yiduo Qian (Diana)
Peer to Peer Documentation
Design, Business and innovation Yiduo Qian (Diana)
Peer to Peer Documentation
Design, Business and innovation Yiduo Qian (Diana)
Peer to Peer Documentation
Design, Business and innovation Yiduo Qian (Diana)
Peer to Peer Documentation
Design, Business and innovation Yiduo Qian (Diana)
Peer to Peer Documentation Findings
• Beautiful scenery makes people want to take
photos and selfies
• Boys take more care of girls than girls do of boys
during the trip
• Some behaviors can influence others to do the
same thing, like catching crabs
• Boys like stay together with each other as a group,
so do girls
Design, Business and innovation Yiduo Qian (Diana)
Design Thinking for Educators, Ideo
• “Design thinking is a mindset.”
• Human-based
• Need multi-perspective
• Always thinking about the good side
• Need experiments to learn from
Design, Business and innovation Yiduo Qian (Diana)
Design Thinking for Educators, Ideo
• To apply design thinking
• Discovery
• Explanation
• brainstorming
• Testing ideas
• improving
Design, Business and innovation Yiduo Qian (Diana)
Design Thinking for Educators, Ideo
Pre-work
1. Define the design challenge
• Define problems
• Specific the problems
• Simplify the problems, but not too narrow
• Define the goals
• Define the limitations
• An outline of the design
Design, Business and innovation Yiduo Qian (Diana)
Design Thinking for Educators, Ideo
2. outline the project
• Finish programming in a day
• Split into a week-project
• Spread it in months
Design, Business and innovation Yiduo Qian (Diana)
Design Thinking for Educators, Ideo
3. Preparation
• Working group
• A place set as a reminder of the work
• Materials
Design, Business and innovation Yiduo Qian (Diana)
Design Thinking for Educators, Ideo
Start the program
1. Discovery
• Clarify the challenge
• Exchange understanding
• Identify audience
• refine the plan
Design, Business and innovation Yiduo Qian (Diana)
Design Thinking for Educators, Ideo
• Get ready to research
• Identify sources
• Interview
• List questions
• Assign fieldwork
Design, Business and innovation Yiduo Qian (Diana)
Design Thinking for Educators, Ideo
• Get inspiration
• Do observations
• Analyze the findings
• Interview experts
• Interview audience or consumers
• Interview individuals
• Ask for self-experience, group and peer-to-peer
observations
Design, Business and innovation Yiduo Qian (Diana)
Design Thinking for Educators, Ideo
2. Inspiration (change in notes)
• Share what you get originally and from
research
• Personal details
• Event details
• Motivations
• Hinders
Design, Business and innovation Yiduo Qian (Diana)
Design Thinking for Educators, Ideo
• Get findings
• find the topic and have the statements
• Analyze findings
• Get deeper in the discoveries
• Get information from others in the group
• Define findings
Design, Business and innovation Yiduo Qian (Diana)
Product	Idea,	Assign	7
• Using	multi-sensory	technology	to	create	an	experience	employing	smell,	sight	
and	touch	in	order	to	facilitate	work	and	down-time	like	opportunities	for	those	
unable	to	readily	travel.
• The	resulting	experience	includes	the	sensation	of	being	in	a	situation	which	
includes	the	possibility	to	weather	effects,	visual	drama	and	sounds	effect.
• Users	may	include	those	with	disability,	the	financially	indigent	and	those	simply	
in	a	hurry.	
Design,	Business	and	Innovation Yiduo Qian	(Diana)
Infographic	Elements	
• Disabled	people	and	financial	difficulty	people
• 4-D	room
• Senses	include	sounds,	weather,	airflow,	vision	and	smell	
• Do	not	need	plane	ticket
• Time-saving	and	money-saving
• Experience	
Design,	Business	and	Innovation Yiduo Qian	(Diana)
Infographic	Sketches
Design,	Business	and	Innovation Yiduo Qian	(Diana)
4D ROOM
DISABLED POOR
WEATHER
SOUND
AIRFLOW
VISION
SMELL
VIVID
SCENERY
TIME SAVING
MONEY SAVING
TIME-CONFLICT

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