services marketing- ppt courier services

1. Welcome

2. When the winds of change are
blowing,
you need to know which way and
how fast.

3. Dhirendra Singh
Komal Devi
Sanjeev Kumar
Surendra Kumar Mishra

4. Industry Exposure
1. First Flight Couriers Ltd.
Mr. Karthigyan.(09894008806)
Area Manager, Pondicherry.
2. DHL
Mr. Jacob Mr. Shekhar Babu
Area Manager (09940357929)
Pondicherry Branch Head

5. What is courier?
A courier is a person or company
employed to deliver messages,
packages and mail.

6. Features
• Speed
• Security
• Tracking
• Door to door
• Re-routing
• Specialization &
individualization of service
• Committed delivery time

7. Customers
• Corporate customers
• Medium scale Customers
• Individual Customers

8. Out going operations
Corporate
client
Collection
Small and point
medium scale
customers
Hub(source)
Individual
customers
Collection
point
Retail outlet

9. Modes of transportation
Roadways
Airways
Source Destination
Railways
Ship

10. Incoming operations
Satellite area
Others
Hub Link city
(Destination)
Local Customer

11. 7P’s of courier services
Product
University Express First Wheels
Mango Express First Wings
festival Express Emotional Bond

12. PLACE
• Own Branch
• Own Collection Centre
• Hub
• Retail Shop
• Dealership
• Franchisee
• e-booking

13. Promotion
• Advertisement
• Tie-Ups – e.g Modi Xerox and
Crocodile with First flight,
Dell & Blue Dart, Gati & Haldiram.
• Hoardings
• Word of Mouth

14. Price
• Weight
• Volume
• Distance
• Types of Service
• Time

15. People

16. Physical Evidence
• Receipt document

17. Process
Collection Packaging Unloading
Sorting as
dispatch/ Sorting of
Loading
area/Boy wise
region
Scanning & Transfer
Delivery
Coding shipment

18. Courier service
blueprint

19. Physical Evidence
Customer
Line of Interaction
Onstage Employee
Line of Visibility
Backstage Employee
Line of Internal Interaction
Support Processes

20. Thank you