Knowledge Cafe Masterclass, KM Singapore, August 2009

1. Gurteen Knowledge Café Workshop KM Singapore August 2009

2. The birth of the Gurteen Knowledge Cafe London, September 2002

5. Introductions

7. My Style

9. Business is a Conversation

13. Conversation “A mechanistic and unproductive exchange between people seeking to defend their own views against one another” “A frank exchange of ideas or views on a specific issue in an effort to attain mutual understanding” Debate or dialogue?

16. Dialogue Suppose we were able to share meanings freely without a compulsive urge to impose our view or conform to those of others and without distortion and self-deception. Would this not constitute a real revolution in culture. David Bohm, Physicist

18. Conversation/Questions

19. Gurteen Knowledge Café Process

39. Conversation/Questions

40. Coffee

41. Lets run a Knowledge Cafe

45. The Challenge of Knowledge Sharing What prevents us from sharing our knowledge more effectively? How might we overcome these barriers?

46. Café Conversation How important is open conversation and how could we encourage more conversation in our organizations?

47. Applications of the Café

48. ISN Knowledge Café The knowledge café has led to a dramatic improvement in terms of inter-team dialog, collaboration and knowledge sharing. Many internal work processes are now being overhauled for the better as a result of these knowledge cafes and we have seen an explosion of new ideas and initiatives on the part of staff at all levels of the organization. Simply put, the knowledge cafe format has empowered all our staff to speak up and take the initiative in ensuring the successful development of the ISN. Chris Pallaris, Chief Editor ISN, Zurich

53. Tips and techniques

60. The tables

71. Conversation/Questions

74. Thank you!

75. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com