The document summarizes the Gurteen Knowledge Café process for facilitating creative conversations. It discusses how business is about conversation and understanding. The Knowledge Café is presented as a simple yet powerful method to encourage dialogue, share perspectives, and spark new ideas. Participants move between small and large group discussions to gain insight on an open-ended topic. The facilitator guides without dominating to help participants emerge with fresh understanding and inspiration to act.

1. Gurteen Knowledge Café Masterclass KM Asia 26 November 2009

2. The birth of the Gurteen Knowledge Cafe London, September 2002

5. Photographs

6. Introductions

7. Business is a Conversation

11. Conversation “A mechanistic and unproductive exchange between people seeking to defend their own views against one another” “A frank exchange of ideas or views on a specific issue in an effort to attain mutual understanding” Debate or dialogue?

15. Conversation/Questions

16. Gurteen Knowledge Café Process

36. Conversation/Questions

37. Coffee

38. Lets run a Knowledge Cafe

39. Café Conversation How do we encourage more conversation in our organizations?

40. Applications of the Café

41. ISN Knowledge Café The knowledge café has led to a dramatic improvement in terms of inter-team dialog, collaboration and knowledge sharing. Many internal work processes are now being overhauled for the better as a result of these knowledge cafes and we have seen an explosion of new ideas and initiatives on the part of staff at all levels of the organization. Simply put, the knowledge cafe format has empowered all our staff to speak up and take the initiative in ensuring the successful development of the ISN. Chris Pallaris, Chief Editor ISN, Zurich

46. Tips and techniques

53. The tables

64. Conversation/Questions

67. Thank you!

68. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com