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
Using Architecture
Developing passion through vision & innovation
“One world | one purpose | one team”
“Segment by risk, manage by exception”
“Unlocking the Value of Content Bound by the Title’s Cover”
®®

Gartner Architecture Framework
Technical Standards
Technology components
Technology lifecycle
Infrastructure, security &
systems management
Systems
& software products
Data interchange protocols
System integration map
Physical data stores
Detailed Processes L4-6
Guidelines
Standards
Business rules
Physical
Technical reference model
Infrastructure design rules
Technology patterns
Technology services
Business systems
(people, process & data)
Functional requirements
Business Services
Boundaries models
Data design rules
Logical data model
Information flow map
Processes L 1-3
Organisation
Policy
Constraints
Logical
Technology principlesApplication principlesInformation principles
Integration requirements
Conceptual data model
 Subject areas
 Data stewardship
(accuracy & ownership)
Business strategy
Product strategy
B. Scorecard
 Objectives
 Roadblocks
 KPIs
Business initiatives
Conceptual
Technology
(Infrastructure)
Application
(Solutions)
InformationBusinessPerspective
Roadmap Projects = Target Architecture (logical) - Current Architecture (physical)

Enterprise Architecture Models
Perspective Business Information Application
(Solutions)
Technology
(Infrastructure)
Conceptual L0 Business Model -People perform processes
collecting data to fulfil downstream dependencies
1. Information must be consistent, timely and
accurate; as such the quality of information
should be continuously monitored and
improved.
1. Business applications will exist as
independent components and communicate via
services that are exposed by the middleware.
1. All applications will conform to the
technology reference architecture and
standards.
2. Middleware technology will be used to define
the navigation between system services, so
they can be re-used by other applications.
Logical L1-3 Business Process Technical Reference Model
Physical L4-6 Business Process
Roadmap Projects = Target Architecture (logical) - Current Architecture (physical)
Manage
Corporate
Strategy
Manage
Workplace
Safety
Administer
System
Compliance
Manage the
Programme
Support Activities
Primary Activities
Management & Administration Services
Human Resource Management
IT Services
ValueServices
Financial Management Services
Provide
Compensation
Administration
Pr
od
uc
t
Pe
rio
d
Location
Cu
sto
me
r
Company
KPI
Measure
Fa
mi
ly
Br
an
d
Mo
nth
Da
y
Ye
ar Division
Department
Op Co
Ch
an
ne
l
Section
Se
gm
en
t
Cli
en
t
Region
Country
Postcode
Pr
od
uc
t
Pe
rio
d
Location
Cu
sto
me
r
Company
KPI
Measure
Fa
mi
ly
Br
an
d
Mo
nth
Da
y
Ye
ar Division
Department
Op Co
Ch
an
ne
l
Section
Se
gm
en
t
Cli
en
t
Region
Country
Postcode
Data
Customer
Product
Early Notification (FNOL)
Adaptor
3r Evolution
(package)
Rules Engine I
Adaptor
Build
e-file
Adaptor
TRIM
(package)
MQ Integrator
Middleware Infrastructure
Case Management
Adaptor
Build
Claims Administration
Adaptor
ACCtion
(legacy)
Adaptor
Build
Rules Configurator
XML
Header
Source =
Transaction ID
= Claim ID
Date =
Data
Medical only =
XML
Header
Source =
Transaction ID
= Claim ID
Date =
Data
Medical only =
HP-UX/NT/Windows
Oracle
Visual C++
Iona Orbix+
Java
MQ Series
Entire X
OS/390
Adabas
Natural
MQ Series
HP-UX/Window
Oracle
J2EE
MQ Series
HP-UX
J2EE
MQ Series
Windows
SQL Server
MQ Series
Lotus Notes DB
Lotus Script
MQ Series
HP-UX
.NET
Early Notification (FNOL)
Adaptor
3r Evolution
(package)
Rules Engine I
Adaptor
Build
e-file
Adaptor
TRIM
(package)
MQ Integrator
Middleware Infrastructure
Case Management
Adaptor
Build
Claims Administration
Adaptor
ACCtion
(legacy)
Adaptor
Build
Rules Configurator
XML
Header
Source =
Transaction ID
= Claim ID
Date =
Data
Medical only =
XML
Header
Source =
Transaction ID
= Claim ID
Date =
Data
Medical only =
Early Notification (FNOL)
Adaptor
3r Evolution
(package)
Early Notification (FNOL)
Adaptor
3r Evolution
(package)
Rules Engine I
Adaptor
Build
Rules Engine I
Adaptor
Build
e-file
Adaptor
TRIM
(package)
e-file
Adaptor
TRIM
(package)
MQ Integrator
Middleware Infrastructure
Case Management
Adaptor
Build
Claims Administration
Adaptor
ACCtion
(legacy)
Adaptor
Build
Rules Configurator
XML
Header
Source =
Transaction ID
= Claim ID
Date =
Data
Medical only =
XML
Header
Source =
Transaction ID
= Claim ID
Date =
Data
Medical only =
MQ Integrator
Middleware Infrastructure
Case Management
Adaptor
Build
Case Management
Adaptor
Build
Claims Administration
Adaptor
ACCtion
(legacy)
Claims Administration
Adaptor
ACCtion
(legacy)
Adaptor
Build
Rules Configurator
XML
Header
Source =
Transaction ID
= Claim ID
Date =
Data
Medical only =
XML
Header
Source =
Transaction ID
= Claim ID
Date =
Data
Medical only =
HP-UX/NT/Windows
Oracle
Visual C++
Iona Orbix+
Java
MQ Series
Entire X
OS/390
Adabas
Natural
MQ Series
HP-UX/Window
Oracle
J2EE
MQ Series
HP-UX
J2EE
MQ Series
Windows
SQL Server
MQ Series
Lotus Notes DB
Lotus Script
MQ Series
HP-UX
.NET
Middleware Broker
Middleware Infrastructure
Early Notification (FNOL)
Adaptor
CRM
Rules Engine I
Adaptor
CASE
Claims Administration
Adaptor
CMS
Rules
Dbase
Adaptor
Rules
Configurator
Local
Rules Engine
Rules Configurator
Case Management
Adaptor
Rules
Engine
XML
Header
Source =
Transaction ID
= Claim ID
Date =
Data
Medical only =
XML
Header
Source =
Transaction ID
= Claim ID
Date =
Data
Medical only =
e-file
Adaptor
ERDMS
Middleware Broker
Middleware Infrastructure
Early Notification (FNOL)
Adaptor
CRM
Early Notification (FNOL)
Adaptor
CRM
Rules Engine I
Adaptor
CASE
Rules Engine I
Adaptor
CASE
Claims Administration
Adaptor
CMS
Claims Administration
Adaptor
CMS
Rules
Dbase
Adaptor
Rules
Configurator
Local
Rules Engine
Rules Configurator
Case Management
Adaptor
Rules
Engine
Case Management
Adaptor
Rules
Engine
XML
Header
Source =
Transaction ID
= Claim ID
Date =
Data
Medical only =
XML
Header
Source =
Transaction ID
= Claim ID
Date =
Data
Medical only =
e-file
Adaptor
ERDMS
e-file
Adaptor
ERDMS
Data
Warehouse
Claims
Management
Directory
Segment
& Profiling
Workflow
Data
Warehouse
MS Office
Case
Management
MS Office
Case
Management
Risk Management
Rules
Administrator
Rules
Configurator
Message
Services
Claims
Analyst
Identify fraud
profile
Define fraud
segmentation
rules
Conduct rule
impact analysis
Establish case
management plan
Prepare rule test
cases
Maintain standard
rule parameters
Define risk
assessment
message flow
Test risk
assessment
message
Deploy fraud rule
sets (test)
Test new fraud
segment rule set
Deploy production
rule set &
parameters
pass test
[pass test]
[pass test]
[fail test]
newattributes
[fail test]
Accident
Finance
Activity
Communication
Hazard
Claim
Policy
CaseRegulation
registers
granted
performed by
manages
covers
compensates
earns pays
generates
causes
earns
Party &
Location
Permission
specifies
fined

Enterprise Process Architecture
Risk Management
Rules
Administrator
Rules
Configurator
Message
Services
Claims
Analyst
Identify fraud
profile
Define fraud
segmentation
rules
Conduct rule
impact analysis
Establish case
management plan
Prepare rule test
cases
Maintain standard
rule parameters
Define risk
assessment
message flow
Test risk
assessment
message
Deploy fraud rule
sets (test)
Test new fraud
segment rule set
Deploy production
rule set &
parameters
pass test
[pass test]
[pass test]
[fail test]
newattributes
[fail test]
TechnologyApplication
(Solutions)
InformationBusinessPerspective TechnologyApplication
(Solutions)
InformationBusinessPerspective
Roadmap Projects = Target Architecture (logical)- Current Architecture (physical)

Enterprise Data Architecture
Accident
Finance
Activity
Communication
Hazard
Claim
Policy
CaseRegulation
registers
granted
performed by
manages
covers
compensates
earns pays
generates
causes
earns
Party &
Location
Licence
specifies
fined

Enterprise Business Systems
TechnologyApplication
(Solutions)
InformationBusinessPerspective TechnologyApplication
(Solutions)
InformationBusinessPerspective
Roadmap Projects = Target Architecture (logical)- Current Architecture (physical)

Claims Business Systems
letters confirmation &
incomplete notification
Real time interface
Batch - near real time interface
Key:
M DM CASE manager query
recommended CASE manager
M DM risk assessed notification data
notification data
risk assessment risk assessment
claim
data
claim forms
notification data (all claims)
register claimant
enquiry (employer, workplace, claimant)
early time loss
injury notification
Batch - overnight interface
tasks
outcomesM DM
claim
LR
claim
status
change
Notification
Risk
Assessment
CASE
Management
Data
Warehouse
Claims
Administration
System
Accounts Payable/
Recievable System
TechnologyApplication
(Solutions)
InformationBusinessPerspective TechnologyApplication
(Solutions)
InformationBusinessPerspective
Roadmap Projects = Target Architecture (logical)- Current Architecture (physical)

What is a Business System?
 A business system is a logical grouping of people, process & data, i.e. as
represented by the intersection of the Gartner business, information and
technology view points
 The logical level is used to illustrate ideas, methods and techniques to
accomplish conceptual goals
 Defined in terms of subsystems that describe course grained functions
and data
 Used to define, negotiate and agree scope of architecture components
 Basis for recommending candidate enhance, build, buy software solutions
 aka business area or TOGAF
architecture building blocks …
Telephone
Group and identify IT
initiatives

Structured Approach
Establish
Process Vision
Design Business
Process
approval ?
[approved]
Business Analysis
Workshops
cancel
1. Verify business objectives (BA & BP)
2. Determine measures & information needs (BA & BP)
3. Identify current process issues (BA & BP)
4. Verify project scope (BA & BP)
1. Prepare data model (BA & BP)
2. Determine data attributes (BA & BP)
3. Specify interface data (BA & BP)
4. Estimate data volumes (BA & BP)
Describe Data
Requirements
1. Measure cost of process issues (BA & BP)
2. Evaluate process improvements (BA & BP)
3. Determine changes to current business practice (BA & BP)
4. Establish future business changes (BA & BP)
5. Assess model flexibility (BA & BP)
1. Prepare system use case specifications (BA, & BP)
2. Draft screen prototype (BA & BP)
3. Design report layout (BA, & BP)
4. Map system interfaces (BA & IT)
5. Review specifications (BA, BM & IT)
Establish
Solution Options
Key
BM- Business Manager
BA - Business Analyst
BP - Business Participants (operational staff & specialists)
IT - Information Technology
Evaluate Process
Health
1. Design process workflow (BA & BP)
2. Specify activity requirements (BA & BP)
3. Estimate activity frequencies (BA & BP)
4. Determine activity data usage (BA & BP)
5. Define non-functional requirements (BA & BP)
Prepare
Functional
Specification
Solution Design
Workshops
1. Design solution proposal options (BA & IT)
2. Conduct impact analysis (BA & IT)
3. Establish design principles (BA & IT)
4. Determine technology architecture (IT)
5. Identify system functions or use cases (BA, BP & IT)
6. Determine priorities & delivery iterations (BA, BP & IT)
7. Estimate use case development effort (BA & IT)
8. Obtain business approval (BM or SC)
Screen Prototyping
Workshops
acceptance?
[cancelled]
[no]
[yes]
Business &
Technology Managers
Design Handover
Detailed design process...
Product:
Requirement Specification
40 - 300 pages
Product:
Solution Proposal Report
10 - 50 pages
Product:
Functional Specification
30-500 pages
[not approved]
Business Manager
or Steering Committee
 Business Strategy
 Business Cases
 Cost Model
 Benefits analysis
 Project initiation
 Business requirements
 Architecture design
 Software evaluation
 Functional specification
 Workshop facilitation
 Management presentation

Contact
Technology architecture & solutions are justified at a strategic and
financial level by preparing a business case.

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2 Using A Little Architecture

  • 1.  Using Architecture Developing passion through vision & innovation “One world | one purpose | one team” “Segment by risk, manage by exception” “Unlocking the Value of Content Bound by the Title’s Cover” ®®
  • 2.  Gartner Architecture Framework Technical Standards Technology components Technology lifecycle Infrastructure, security & systems management Systems & software products Data interchange protocols System integration map Physical data stores Detailed Processes L4-6 Guidelines Standards Business rules Physical Technical reference model Infrastructure design rules Technology patterns Technology services Business systems (people, process & data) Functional requirements Business Services Boundaries models Data design rules Logical data model Information flow map Processes L 1-3 Organisation Policy Constraints Logical Technology principlesApplication principlesInformation principles Integration requirements Conceptual data model  Subject areas  Data stewardship (accuracy & ownership) Business strategy Product strategy B. Scorecard  Objectives  Roadblocks  KPIs Business initiatives Conceptual Technology (Infrastructure) Application (Solutions) InformationBusinessPerspective Roadmap Projects = Target Architecture (logical) - Current Architecture (physical)
  • 3.  Enterprise Architecture Models Perspective Business Information Application (Solutions) Technology (Infrastructure) Conceptual L0 Business Model -People perform processes collecting data to fulfil downstream dependencies 1. Information must be consistent, timely and accurate; as such the quality of information should be continuously monitored and improved. 1. Business applications will exist as independent components and communicate via services that are exposed by the middleware. 1. All applications will conform to the technology reference architecture and standards. 2. Middleware technology will be used to define the navigation between system services, so they can be re-used by other applications. Logical L1-3 Business Process Technical Reference Model Physical L4-6 Business Process Roadmap Projects = Target Architecture (logical) - Current Architecture (physical) Manage Corporate Strategy Manage Workplace Safety Administer System Compliance Manage the Programme Support Activities Primary Activities Management & Administration Services Human Resource Management IT Services ValueServices Financial Management Services Provide Compensation Administration Pr od uc t Pe rio d Location Cu sto me r Company KPI Measure Fa mi ly Br an d Mo nth Da y Ye ar Division Department Op Co Ch an ne l Section Se gm en t Cli en t Region Country Postcode Pr od uc t Pe rio d Location Cu sto me r Company KPI Measure Fa mi ly Br an d Mo nth Da y Ye ar Division Department Op Co Ch an ne l Section Se gm en t Cli en t Region Country Postcode Data Customer Product Early Notification (FNOL) Adaptor 3r Evolution (package) Rules Engine I Adaptor Build e-file Adaptor TRIM (package) MQ Integrator Middleware Infrastructure Case Management Adaptor Build Claims Administration Adaptor ACCtion (legacy) Adaptor Build Rules Configurator XML Header Source = Transaction ID = Claim ID Date = Data Medical only = XML Header Source = Transaction ID = Claim ID Date = Data Medical only = HP-UX/NT/Windows Oracle Visual C++ Iona Orbix+ Java MQ Series Entire X OS/390 Adabas Natural MQ Series HP-UX/Window Oracle J2EE MQ Series HP-UX J2EE MQ Series Windows SQL Server MQ Series Lotus Notes DB Lotus Script MQ Series HP-UX .NET Early Notification (FNOL) Adaptor 3r Evolution (package) Rules Engine I Adaptor Build e-file Adaptor TRIM (package) MQ Integrator Middleware Infrastructure Case Management Adaptor Build Claims Administration Adaptor ACCtion (legacy) Adaptor Build Rules Configurator XML Header Source = Transaction ID = Claim ID Date = Data Medical only = XML Header Source = Transaction ID = Claim ID Date = Data Medical only = Early Notification (FNOL) Adaptor 3r Evolution (package) Early Notification (FNOL) Adaptor 3r Evolution (package) Rules Engine I Adaptor Build Rules Engine I Adaptor Build e-file Adaptor TRIM (package) e-file Adaptor TRIM (package) MQ Integrator Middleware Infrastructure Case Management Adaptor Build Claims Administration Adaptor ACCtion (legacy) Adaptor Build Rules Configurator XML Header Source = Transaction ID = Claim ID Date = Data Medical only = XML Header Source = Transaction ID = Claim ID Date = Data Medical only = MQ Integrator Middleware Infrastructure Case Management Adaptor Build Case Management Adaptor Build Claims Administration Adaptor ACCtion (legacy) Claims Administration Adaptor ACCtion (legacy) Adaptor Build Rules Configurator XML Header Source = Transaction ID = Claim ID Date = Data Medical only = XML Header Source = Transaction ID = Claim ID Date = Data Medical only = HP-UX/NT/Windows Oracle Visual C++ Iona Orbix+ Java MQ Series Entire X OS/390 Adabas Natural MQ Series HP-UX/Window Oracle J2EE MQ Series HP-UX J2EE MQ Series Windows SQL Server MQ Series Lotus Notes DB Lotus Script MQ Series HP-UX .NET Middleware Broker Middleware Infrastructure Early Notification (FNOL) Adaptor CRM Rules Engine I Adaptor CASE Claims Administration Adaptor CMS Rules Dbase Adaptor Rules Configurator Local Rules Engine Rules Configurator Case Management Adaptor Rules Engine XML Header Source = Transaction ID = Claim ID Date = Data Medical only = XML Header Source = Transaction ID = Claim ID Date = Data Medical only = e-file Adaptor ERDMS Middleware Broker Middleware Infrastructure Early Notification (FNOL) Adaptor CRM Early Notification (FNOL) Adaptor CRM Rules Engine I Adaptor CASE Rules Engine I Adaptor CASE Claims Administration Adaptor CMS Claims Administration Adaptor CMS Rules Dbase Adaptor Rules Configurator Local Rules Engine Rules Configurator Case Management Adaptor Rules Engine Case Management Adaptor Rules Engine XML Header Source = Transaction ID = Claim ID Date = Data Medical only = XML Header Source = Transaction ID = Claim ID Date = Data Medical only = e-file Adaptor ERDMS e-file Adaptor ERDMS Data Warehouse Claims Management Directory Segment & Profiling Workflow Data Warehouse MS Office Case Management MS Office Case Management Risk Management Rules Administrator Rules Configurator Message Services Claims Analyst Identify fraud profile Define fraud segmentation rules Conduct rule impact analysis Establish case management plan Prepare rule test cases Maintain standard rule parameters Define risk assessment message flow Test risk assessment message Deploy fraud rule sets (test) Test new fraud segment rule set Deploy production rule set & parameters pass test [pass test] [pass test] [fail test] newattributes [fail test] Accident Finance Activity Communication Hazard Claim Policy CaseRegulation registers granted performed by manages covers compensates earns pays generates causes earns Party & Location Permission specifies fined
  • 4.  Enterprise Process Architecture Risk Management Rules Administrator Rules Configurator Message Services Claims Analyst Identify fraud profile Define fraud segmentation rules Conduct rule impact analysis Establish case management plan Prepare rule test cases Maintain standard rule parameters Define risk assessment message flow Test risk assessment message Deploy fraud rule sets (test) Test new fraud segment rule set Deploy production rule set & parameters pass test [pass test] [pass test] [fail test] newattributes [fail test] TechnologyApplication (Solutions) InformationBusinessPerspective TechnologyApplication (Solutions) InformationBusinessPerspective Roadmap Projects = Target Architecture (logical)- Current Architecture (physical)
  • 5.  Enterprise Data Architecture Accident Finance Activity Communication Hazard Claim Policy CaseRegulation registers granted performed by manages covers compensates earns pays generates causes earns Party & Location Licence specifies fined
  • 6.  Enterprise Business Systems TechnologyApplication (Solutions) InformationBusinessPerspective TechnologyApplication (Solutions) InformationBusinessPerspective Roadmap Projects = Target Architecture (logical)- Current Architecture (physical)
  • 7.  Claims Business Systems letters confirmation & incomplete notification Real time interface Batch - near real time interface Key: M DM CASE manager query recommended CASE manager M DM risk assessed notification data notification data risk assessment risk assessment claim data claim forms notification data (all claims) register claimant enquiry (employer, workplace, claimant) early time loss injury notification Batch - overnight interface tasks outcomesM DM claim LR claim status change Notification Risk Assessment CASE Management Data Warehouse Claims Administration System Accounts Payable/ Recievable System TechnologyApplication (Solutions) InformationBusinessPerspective TechnologyApplication (Solutions) InformationBusinessPerspective Roadmap Projects = Target Architecture (logical)- Current Architecture (physical)
  • 8.  What is a Business System?  A business system is a logical grouping of people, process & data, i.e. as represented by the intersection of the Gartner business, information and technology view points  The logical level is used to illustrate ideas, methods and techniques to accomplish conceptual goals  Defined in terms of subsystems that describe course grained functions and data  Used to define, negotiate and agree scope of architecture components  Basis for recommending candidate enhance, build, buy software solutions  aka business area or TOGAF architecture building blocks … Telephone Group and identify IT initiatives
  • 9.  Structured Approach Establish Process Vision Design Business Process approval ? [approved] Business Analysis Workshops cancel 1. Verify business objectives (BA & BP) 2. Determine measures & information needs (BA & BP) 3. Identify current process issues (BA & BP) 4. Verify project scope (BA & BP) 1. Prepare data model (BA & BP) 2. Determine data attributes (BA & BP) 3. Specify interface data (BA & BP) 4. Estimate data volumes (BA & BP) Describe Data Requirements 1. Measure cost of process issues (BA & BP) 2. Evaluate process improvements (BA & BP) 3. Determine changes to current business practice (BA & BP) 4. Establish future business changes (BA & BP) 5. Assess model flexibility (BA & BP) 1. Prepare system use case specifications (BA, & BP) 2. Draft screen prototype (BA & BP) 3. Design report layout (BA, & BP) 4. Map system interfaces (BA & IT) 5. Review specifications (BA, BM & IT) Establish Solution Options Key BM- Business Manager BA - Business Analyst BP - Business Participants (operational staff & specialists) IT - Information Technology Evaluate Process Health 1. Design process workflow (BA & BP) 2. Specify activity requirements (BA & BP) 3. Estimate activity frequencies (BA & BP) 4. Determine activity data usage (BA & BP) 5. Define non-functional requirements (BA & BP) Prepare Functional Specification Solution Design Workshops 1. Design solution proposal options (BA & IT) 2. Conduct impact analysis (BA & IT) 3. Establish design principles (BA & IT) 4. Determine technology architecture (IT) 5. Identify system functions or use cases (BA, BP & IT) 6. Determine priorities & delivery iterations (BA, BP & IT) 7. Estimate use case development effort (BA & IT) 8. Obtain business approval (BM or SC) Screen Prototyping Workshops acceptance? [cancelled] [no] [yes] Business & Technology Managers Design Handover Detailed design process... Product: Requirement Specification 40 - 300 pages Product: Solution Proposal Report 10 - 50 pages Product: Functional Specification 30-500 pages [not approved] Business Manager or Steering Committee  Business Strategy  Business Cases  Cost Model  Benefits analysis  Project initiation  Business requirements  Architecture design  Software evaluation  Functional specification  Workshop facilitation  Management presentation
  • 10.  Contact Technology architecture & solutions are justified at a strategic and financial level by preparing a business case.