What happened when our industry leading Business Process Management (BPM) suite met OpenText's Enterprise Information Management (EIM) suite? Learn more here...

1. Think again…
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2. Unleash the Power of Information 2

3. Result
Collaboration
Image
Communication
Strategy
Task
Analysis
Location Unleash the Power of Information 3

4. When BPM meets EIM….
We bring
together
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5. When BPM Meets EIM, y
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6. y
Executive Enterprise
Architect
Legal Analyst
Process-Enabled
Applications
Developer
Marketing
Developer
Reviewer Marketing Comm
Processor Data Entry
Researcher
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8. A Better Way to Reach Customers
Deliver content to your
customers and partners
easily across all channels:
web, mobile, and social
Create a richer, more
interactive online
experience across
multiple without sacrificing
information governance
requirements
Analyze the success of
new product launches
with web and social
analytics
Marketing Unleash the Power of Information 8

9. A Better Way to Communicate
Deliver rich web user
experiences
Engage with customers
right away thanks to
Social Media capabilities
on the website
Instantly repurpose
content for mobile
delivery, for publishing to
social networks and for
creating a dedicated
microsite
Marketing Communications / Web Design
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10. A Better Way to Measure Results
Leverage Web and Social
Analytics
Use real-time information
to answer questions
impacting online business
Analyze the evolution of
answers over time
Behind the Firewall web
and social analytics
solution - data is kept
inside the firewall
Marketing Manager
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11. A Better Way to Offer New Products and Services
Transform ordinary
communications into
powerful one-to-one
marketing channels
Use everyday documents
such as invoices,
statements and bills to
offer promotions and to
generate sales
opportunities
Deliver customer
communications via any
channel they desire: web,
mobile, email, fax, post,
etc.
Marketing Communications Unleash the Power of Information 11

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13. A Better Way to Capture Information
| Business Process Management Help | Settings | Logout
Automate capture-driven
processes and cases
Transform paper and
electronic documents /
forms into actionable
information
Improve document
preparation, manager
approvals, and back
office-routing
Eliminate lost or misfiled
documents
Find documents faster
with automated metadata
collection
Knowledge Worker Unleash the Power of Information 13

14. A Better Way to Work with Content in Context
| Business Process Management Susan Jones Help | Settings | Logout Integrate all
information sources
within the context
of the task, including
structured &
unstructured data
Access all related
work in one single
screen
Ensure all necessary
work is completed
Eliminate paper and
manage versions,
archival, discussion
history, etc.
Knowledge Worker Unleash the Power of Information 14

15. Do Work
| Business Process Management Susan Jones Help | Settings | Logout
See today’s work
and its status
Working way through estimates
Find reminders for
work in progress
Track my personal
performance
Let my manager
know how I’m doing
now
Read important
news/events
Knowledge Worker Unleash the Power of Information 15

16. A Better Way to Access Legacy Systems
| Business Process Management Susan Jones Help | Settings | Logout Integrate data from
legacy systems
Abstract users from
the back-end
complexity
Eliminate switching
between applications
Data accessed and
updated via web
services, legacy APIs
etc.
Deliver “single view”
of the customer and
related entities
Knowledge Worker Unleash the Power of Information 16

17. A Better Way to Meet Customer Demands
| Business Process Management Karen Mackintosh Help | Settings | Logout
Examine business
trends
Monitor SLA’s and
respond to potential
bottlenecks
Manage team
productivity and
workload balancing
Escalate work
priorities
Manager Unleash the Power of Information 17

18. A Better Way to Allocate Work
| Business Process Management Graham Arnold Help | Settings | Logout
Ensure highest
productivity when
managing hundreds to
thousands of workers.
Intelligently allocate
work based on
backlog, time, skills,
and schedule.
Support “push”, “pull”
and hybrid models for
work selection as
needed
Simulate expected
service level
attainment.
Supervisor Unleash the Power of Information 18

19. changes the way you interact
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20. Collaborate
| Business Process Management Karen Mackintosh Help | Settings | Logout
Provide real-time
guidance for in-flight
business processes
Expert search as a
social BPM capability
Details of the case
are populated to
the IM window,
providing context.
Conversations are
captured in a
decision audit trail.
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21. A Better Way to Work from Anywhere
Deploy mobile-
enabled, hybrid
location, or on-premise
apps
Provide thin-client
mobile apps for any
device
Collaborate around key
events and initiate
tasks within a secure
environment
Customers and agents
can initiate work,
upload, check status;
Employees can
process work and
collaborate
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22. A Better Way to Share Process Information Securely
A simple web interface
makes accessing and
sharing content easier
than ever.
Ensure that audit trails,
version control, and
permissions are
maintained and
enforced.
Instantly synchronize
content across any
number of computers,
tablets, and other
devices, ensuring that
users always have the
latest copy of
documents they’re
working with.
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23. A Better Way to Guide Process Outcomes
Contextualize advice
and recommendations to
deliver the desired
business outcome
Guide workers to next
best action based upon
crowd-sourced guidance
Share and capture
guidance to process and
case repositories
Deliver key nuggets of
advice to the right
people at the right time
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24. A Better Way to Communicate with Customers
Engage more
profitably with
customers by
leveraging personally
relevant information
Rapidly and directly
create process-related
content to support
cross/upsell offers
and campaigns
Control how and when
content is included in
customer
correspondence
Turn this… …into this!
Marketing Unleash the Power of Information 24

25. manage information…
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26. A Better Way to Set Policies on Information
Administer corporate
policies locally within
SharePoint
Manage governance
and archiving from
SharePoint
As new sites are
created in SharePoint,
automatically apply
the correct
governance policy
Network Admin
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27. A Better Way to Manage Records
Reduce risks associated
with audit and litigation
Maintain and dispose of
process-related content
according to defined
policies and legally
approved methods
Verify the integrity of
business practices with
complete audit trails
Make the complexity of
records management
transparent to end
users.
Legal Unleash the Power of Information 27

28. A Better Way to
Automatically classify
documents for with
the proper record
keeping policies
Specify file and case
folder versions to
archive.
Establish Rules and
schedules for
information archiving
Fully restore
information sites from
corporate archives
Compliance Officer and IT Pro Unleash the Power of Information 28

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30. A Better Way to Deliver Process and Case Applications
| Business Process Management Troy Anderson Help | Settings | Logout
Fast-start solutions to
support rapid
deployment and shorter
time to deliver real
business value
Proven ability to support
all business processes
within a single process
framework
Case types are
extensible &
configurable by senior
end users, supervisors
– designed by people,
built for change!
Supervisor Power User
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31. A Better Way to Align Governance Policies
| Enterprise Architecture Help | Settings | Logout
Map governance and
compliance
requirements across the
organization
Identify cross-functional
gaps or risks before the
business is impacted
Create and easily update
governance policies and
relationships
Network Compliance Legal Knowledge Enterprise
Admin Officer Worker Architect
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32. A Better Way to Collaborate on Process Design
| Enterprise Architecture Help | Settings | Logout
Business Analyst / Architect Unleash the Power of Information 32

33. A Better Way to Design for Change
| Business Process Management Help | Settings | Logout
Visual drag-and-drop
modeling
environment
Pre-built tasks for
faster development
No code deployment
Pre-built data,
content, and
application
integration
Process Architect Unleash the Power of Information 33

34. A Better Way to Adapt for Change
Optimize investment
choices using a no-risk
sandbox
Improve collaboration
for process design
Imitate
Process behaviour
and results faster
than real life
Discover bottlenecks
ahead of implementation
Business Analyst / Architect Unleash the Power of Information 34

35. Finance Public Sector Commercial
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36. Looking for more
information on
OpenText EIM?
bit.ly/OT_EIM
Want more on
OpenText BPM?
bit.ly/OT_BPM
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37. Thank You
If you would like a copy of this presentation, please send an email request to
processspecialist@opentext.com.
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