5. INFLUENCING
It is the process of guiding
the activities of organization
members in appropriate
directions.
6. Influencing involves focusing on
organization members as people
and dealing with such issues as
morale, arbitration of conflicts,
and the development of good
working relationships.
7. It is a critical part of a
manager’s job. In fact the
ability to influence others is a
primary determinant of how
successful a manager will be.
8. INFLUENCING SUBSYSTEM
The primary purpose of the
influencing subsystem, as already
stated is to enhance the attainment of
management system objectives by
guiding the activities of organization
members in appropriate directions.
11. EMOTIONAL INTELLIGENCE
Emotional intelligence is the
capacity of people to recognize their
own feelings and the feelings of others,
to motivate themselves, and to manage
their own emotion as well as the
emotions in relationships with others.
12. An individual’s emotional
intelligence is characterized by self
awareness, self motivation, self
regulation, empathy for others, and
adeptness in building relationships.
17. COMMUNICATION
It is the process of sharing information
with other individuals.
Communication involves the process of
one person projecting a message to one or
more other people, which results in everyone
arriving at a common understanding of the
message.
19. TO BE A SUCCESSFUL
INTERPERSONAL COMMUNICATOR, A
MANAGER MUST UNDERSTAND THE :
How interpersonal communication works
The relationship between feedback and
interpersonal communication
The importance of verbal versus
nonverbal interpersonal communication
21. THE SOURCE/ENCODER
The source/encoder is the
person in the interpersonal
communication situation who
originates and encodes
information to be shared with
others.
25. SUCCE SSFUL AND UNSUCCE SSFUL
INTE RPE RSONAL COMMUNICATION
Successful communication refers to an
interpersonal communication situation in
which the information the source intends to
share with the destination and the meaning
the destination derives from the transmitted
message are the same.
26. Unsuccessful communication is an
interpersonal communication situation
in which the information the source
intends to share with the destination
and the meaning the destination
derives from the transmitted message
are different.
29. COMMON MACRO BARRIERS:
The increasing need for information
The need for increasingly complex information
The reality that people are increasingly coming
into contact with people who use languages other
than their own
The constant need to learn new concepts cuts
down on the time available for communication
31. COMMON MICRO BARRIERS
The source’s view of the destination
Message interference
The destination’s view of the source
Perception
Multi meaning words
33. GATHERING AND USING
FEEDBACK
To gather verbal feedback- the source can simply
ask the destination pertinent message- related
questions
To gather nonverbal feedback- the source can
observe the destination’s nonverbal response to a
message.
34. ACHIEVING COMMUNICATION
EFFECTIVENESS
10 commandments of good communication
1. Seek to clarify your ideas before
communication
2. Examine the true purpose of each
communication
3. Consider the total physical and human
setting whenever you communicate
35. 4. Consult with others, when
appropriate, in planning
communications
5. Be mindful of the overtones while
you communicate rather than merely
the basic content of your message
36. 6. Take the opportunity, when it arises, to convey
something of help or value to the receiver
7. Follow up your communication
8. Communicate for tomorrow as well as today
9. Be sure your actions support your
communications
10. last, but by no means least: seek not only to be
understood, but also to understand
37. VERBAL AND NONVERBAL
INTERPERSONAL
COMMUNICATION
Verbal communication- communication that uses
either spoken or written words to share information
with others.
Nonverbal communication- is the sharing of
information without using words to encode
thoughts.
42. Lateral organizational
communication is communication
that flows from any point on an
organization chart horizontally to
another point on the organization
chart.
43. PATTERNS OF FORMAL
ORGANIZATIONAL
COMMUNICATION
Serial transmission- involves passing
information from one individual to another
in a series.
One obvious weakness of a serial
transmission is that message tend to become
distorted as the length of the series
increases.
44. INFORMAL ORGANIZATIONAL
COMMUNICATION
It is organizational communication that
does not follow the lines of the organization
chart.
This type of communication typically
follows the pattern of personal relationships
among organization members.
45. PATTERNS OF INFORMAL
ORGANIZATIONAL
COMMUNICATION
Three main characteristics:
It springs up and is used irregularly within the
organization
it is not controlled by top executives, who may
not even be able to influence it.
It exists largely to serve the self-interest of the
people within it.
