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Intranet Optimization checklist

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Intranet Optimization checklist

  1. 1. Intranet Optimization ChecklistPurposeThe purpose of this tool is to provide a checklist for optimizing your Intranet. Improving theusability, quality, and ownership of intranet content will lead to increased user adoption &satisfaction, and result in reduced support costs.Intranet Optimization Checklist Done Description of Task Read our guide: Revitalizing Intranets Reduces Support Costs Conduct an Intranet Usage Survey to identify how the intranet is being used Develop Intranet Revitalization Project Charter to document goals & timelines Evaluate key mid-market vendors and build Intranet Business Case Work with your I/T department to select and configure your intranet system Audit intranet content to identify content owners or lack of content ownership Identify User Needs - use our Intranet FAQ Worksheet to interview each department and identify your top 10 most frequently asked questions.
  2. 2. Assess intranet content to determine if up-to-date, accurate, relevant, etc.Document what needs to be updated, created, refined, or taken off intranetAssign content ownership and distribute Project Request Forms to all staffOrganize intranet contents into a hierarchy with logical navigation pathsDesign a Homepage with FAQ section, links to each department and a SearchSend out internal email communication to staff regarding re-launch of intranetConduct intranet user-training sessions by department to reinforce adoptionDeliver monthly intranet reminder email highlighting new content and resolutions tocommon support calls to communicate cost-savings of intranetSurvey intranet usage 3 months after re-launch to monitor project successConduct an Intranet Revitalization Post-Project Evaluation to assess results