The document discusses plans to create an online portal and customer control panel to improve communication and services for premium customers. The portal would allow customers to access updates, news, and developments. It would also allow tracking of machine orders and customer interest. Customers could request demos and exchange feedback and troubleshooting advice through forums. The control panel would enable remote machine monitoring and software updates through secure login. This would provide a more efficient way to track machines and connect directly with customers.

1. Concept Presentation
Delta Machines Portal
R&D – Automation Dpt

2. State of affairs
Client must connect to the VDC system directly,
allowing potential exploit connections overloading the
machine and cause potential breakdown during
machine operation recording
There are ever more machine orders, keeping track of
all current machines is difficult or is based around
“chinese whispers” leaving most problems to be found
on field
There is no way of delivering the latest software to all
our clients, without a long period of e-mail exchanging
Promotion of latest products is being done via a “by
the way, we have just released … “ method, making
the customer feeling pressured to hear about the new
equipment we can provide

3. Delta Group main site will feature a link to a portal sub-site, where premium
customers may access all updates, news, developments, etc. This will allow our customers to
better keep in touch with the latest we have to offer as checking up the site will become a daily
routine.

4. New and traditional customers will be able to formally request demos / visits to our
newest machines and be introduced to all the technological advancements made under Delta
Group in the field of railway construction. It is also a way of tracking potential customers interest.

5. Members will have the possibility to communicate with our other clients in respect of
exchanging feedback about their experiences with our equipment. Forums will also serve as a
method of transparency in troubleshooting machine functionality, providing solutions to previously
encountered problems, mitigating Service / Support team load. We will also be able to provide
software updates as soon as they are available to all our clients. Direct contact with the Service /

6. Premium customers / customers that have the VDC (online system) installed on their
machines will be able to login through a secure site to a control panel, that will allow selection of
machine they wish to connect to remotely. Every customer will have a dedicated Username and
Password. A second set of usernames and passwords will be provided for the service / support
team, allowing view of all machines registered to the system.

7. Each member, once logged in, will have access to his company’s selection of
machines. The system will also inform the customer of our newest software available for installing
on the machines. A quick download of all reports will become available from online machines. All
links to the machines will be secure.

8. Summary
Provide customers a premium experience
Have an efficient way of keeping track of all
previously sold machines, making it possible to
also keep track of previous and potential
breakdowns
Secured connections via a single server filtering
connections
A permanent, direct link to our customers

9. Q&A
Thank you for your time!