As retailers continue to adapt to changes in consumer behaviour and digital disruption, what can the workforce expect?

1. Shop for tomorrow’s
workforce
Retail productivity
October 2017
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2. Retail productivity: reimagining retail in three key areas
Work and the workforce:
How much work and
who/what will deliver it?
Performance and
productivity: How will
your workforce drive
greater value?
Organisation and
business model:
How will you need
to be structured in
a digital world?

3. Visibility ofbrand satisfaction
CUSTOMER EXPECTATIONS
Open talent economy
Culture, values & policies for
diverse and flexible workforce
Compelling employee proposition
FUTURE OF WORK & TALENT
FUTURE
OF RETAIL
Political uncertainty
Increased living
wage
Private labellingRetail ethics
Adaptable labour
& SC models
Regulatory changes
MACRO RETAIL ENVIRONMENT
BUSINESS ENABLERS
Data & analytics
Enabling frictionless
service
Automation, robotics & AI
Personalisation
& segmentation
Omni-channel
thinking Differentiation
Experience vs
convenience

4. Retail productivity: prepare now
“For retailers to overcome the challenges they face and
capitalise on the opportunities that disruption is creating,
they need to prepare now for the business of the future”
Source: Deloitte retail productivity: shop for tomorrow’s workforce

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