1. DEBORAH WELLS
West Molesey, Surrey KT8 2NA
Mobile: 07939 560610
E-mail: deborahwells30@hotmail.com
I am an enthusiastic personwith a passionfor excellence in customer service. I have gained my
knowledge and experience in the financial, retail and wine production industries. I am now looking for
a suitable positionwith a reputable, and exciting employer
AREAS OF EXPERTISE
Administrative functions; Customer service;Communication skills; Client co-ordination; Up selling;
Sales orientated; Resolving problems;Organising; Call handling; IT skills
KEY SKILLS:
Positive, confident and highly motivated personwith a high standard of personal presentatio n,
friendly personality, good sense of humour and ability to interact effectively with a diverse
range of people to senior business and professional level
Able to quickly absorb and understand new practices and procedures,and readily adaptto a
changing work environment
Good listener and clearcommunicator with the ability decipherrelevant/important information
and act upon it effectively, always achieving desired results
Ability to remain calm and focused when under pressure
Sound organisational skills
Excellent all round customer service skills
EMPLOYMENT HISTORY – DETAILED:
September 2008 – May 2015
T reasury Wines Estates EMEA - Treasury Wines Estates is global wine making and distribution
company with a rich heritage and leading international portfolio of new world wines
Position: Supply Chain Customer Services Executive
As a Customer Services Executive, I worked closely with Sales, Marketing and Supply, I was
responsible for a range of tasks resulting in the delivered to invoiced product.
First point of contact for a nominated group of customers, pro-actively developing
relationships, professionally and courteously handling all matters relating to order
management
Processing Export orders to reconciling upon delivery for domestic and international markets
Recognising service issues quickly and pro-actively taking appropriate actionto provide quick
resolutions e.g. fulfilment issues and shipping/delivery delays
Forecasting production requirements in comparisonto current sales and stock levels
Entering and maintaining product specifications on JDE system
Liaison with warehouses and Fulfilment to resolve issues around stock availability,production
schedules and allocation of stock
Preparation of sales, production and service level reports
Liaison with freight and shipping companies
Preparation of accurate export documentation
2. Implementing supply chain initiatives re: lead times, load factors, delivery and order profiles,
improving overall customer services
Chair weekly meetings with Finance and Sales Managers,to go through outstanding claims
and payments
Meeting month-end deadlines for reporting
Implementing agreed promotional activities.
Key memberof TWE Social Committee, responsible for organising annual staff conferences,
Christmas Parties with European attendance and social /charity events
October 2010 – November 2012
Princess Alice Charity Shop – The Princess Alice Hospice is a local charity dedicated to providing free,
high-quality compassionate care and support for patients, their families and carers
Position: Shop Manager(Sundays)
Duties:
Managing the running of the shop on a Sunday
Optimising sales
Maintaining effective stock managementand merchandising
Managing and training of shop volunteers
Carrying out shop administration
Ensuring the shop met Sunday sales targets set by the Charity Manager
Initiating marketing campaigns and sales promotions to increase sales
Ensuring the shop competed effectively with local competitors
Ensuring volunteers maintained a high standard of customer care
Control pricing of items for sale
Ensuring the highest possible resale value of donated stock
Apply suitable display,merchandising and window dressing standards
Control stock density and rotation.
August 1999 – January 2008
Allegro Microsystems Europe Ltd - AME is the EuropeanHQ for a leading US Semi-conductor
Manufacturer for the automotive, consumer, telecom & industrial markets
Position: CustomerSales Co-ordinator
Duties:
Liaising daily with European and UK customers, distributors & representative organisations to
support their needs.
Ensuring procedures are followed in compliance with the TS16949 quality audit regulations
Monitoring and expediting outstanding orders with factories in the USA and
Far East
Managing all aspects of customer queries and complaints
Monitoring and preventing ‘line-stops’ on major production lines for key account customers,
reducing liability, saving the company thousands of pounds and potential legal action.
Validating and entering orders and price lists on to an International Oracle computer system.
Preparation of quotations, acknowledgements and invoicing on power integrated circuits &
sensor electronic parts
Processing Credit Note Requests and Return Materials Authorizations
Preparing payment and reporting of premium freight invoices
3. Reviewing order intake data and sales statistics
Preparing customer forecasts within the Phoenix Forecasting System
Controlling buffer and consignment stock levels
Working with freight forwarders and factories to facilitate deliveries.
Involvement in the company QA procedures.
Organising all foreign and UK travel arrangements for Director & Sales Managers.
October 1995 – August 1999
Nationwide Building Society
Position: Customer Service Advisor
Duties:
Extensive customer liaisonwithin a High Street branch
Customer Financial Advisorfor bank accounts
Dealing and managing all customer queries and complaints
Cash transactions at till point with customers
Monitoring and updating customer records on the in-house computer system
Branch administration and stationary ordering
Co-ordinating and organising meetings and appointments for Area and Financial Managers.
Assisting in the training of new members of staff
Handling complaints, aggressive customers and difficult situations
Education:
Wine & Spirit Educational Trust (WSET) - Intermediate Level
Competent user of MS-Office (Word, Excel, Outlook)
Power Point, JD Edwards’s system
Driving Licence: Full, own car