SlideShare ist ein Scribd-Unternehmen logo
1 von 21
Downloaden Sie, um offline zu lesen
CONSUMER’S WELFARE AND
PROTECTION
•LAWS THAT PROTECT THE CONSUMER’S WELFARE
•8 BASIC CONSUMER RIGHTS
WHAT'S THE LAW IN THE PHILIPPINES
THAT PROTECTS YOU AS A CONSUMER?
The law that safeguards and
protects the consumers in the
Philippines is the Republic Act
7394 (R.A. 7394).
WHAT IS REPUBLIC ACT
7394?
Republic Act 7394 (RA 7394) is the
"Consumer Act of the Philippines" which
was promulgated on July 15, 1992. It is the
policy of the State to protect the interest of the
consumer, promote his general welfare and to
establish standards of conduct for business
and industry.
WHAT ARE THE OBJECTIVES OF THE RA 7394 OR
OTHERWISE KNOWN AS "CONSUMER ACT OF THE
PHILIPPINES?
 Protection of consumers against hazards to health and
safety;
 Protection of consumers against deceptive, unfair and
unconscionable sales acts and practices; ("unconscionable"
means not right, not reasonable or not guided by conscience)
 Provision of information and education to facilitate sound
choice and the proper exercise of rights by the consumer;
 Provision of adequate rights and means of redress ("redress"
means remedy or to set right <an undesirable or unfair
situation>);
 Involvement of consumer representative in the formulation of
social and economic policies.
WHAT GOVERNMENT AGENCIES IN THE
PHILIPPINES IMPLEMENT THE "CONSUMER ACT
OF THE PHILIPPINE" AND WHAT ARE THEIR AREAS
OF CONCERN?
The following agencies implement the Consumer
Act:
 Department of Trade and Industry (DTI)
 Department of Agriculture (DA)
 Department of Education (DepEd)
 Department of Health (DOH)
 Bangko Sentral ng Pilipinas (BSP)
 Securities and Exchange Commission (SEC)
DTI HANDLES THE FOLLOWING AREAS OF
CONCERN:
 Consumer Products and Service Warranties
 Consumer Product Quality and Safety
 Deceptive, unfair and unconscionable sales
acts and practices
 Price Tag
 Weights and measures (metrication)
 Labeling and Packaging
 Advertising and sales promotion
 Liability for Products and Services
 Service and repair shops
DEPARTMENT OF AGRICULTURE (DA)
Agricultural Products
Quality and Safety
Labelling and Packaging
DEPARTMENT OF EDUCATION (DEPED)
Consumer education and information
Department of Health (DOH)
Consumer credit transactions extended by
banks and other financial intermediaries
Securities and Exchange Commission
(SEC)
Credit facilities extended to consumers by
financing companies
WHEN IS THE CONSUMER ACT
APPLICABLE?
The Act is applicable if:
the COMPLAINANT is a natural
person;
the SUBJECT of the violation is a
consumer product or service; and
the NATURE of the complaint is
regarding any of the
aforementioned concern
WHAT IS CONSUMER PRODUCT
OR SERVICE?
Consumer product or service means
goods, service and credits, debts or
obligations which are primarily for
personal, family, household or
agricultural purpose, which shall
include, but not limited to food, drugs,
cosmetics and devices.
WHAT SHOULD A CONSUMER DO IF HE/SHE
HAS A COMPLAINT?
 Identify the problem. Create a fair settlement. Would any of the following options do:
 money back (Refund)?
 product repair (Repair)?
 exchange or change item (Replace)?
 Gather documentation as much as you can regarding your complaint. Examples of documents
you can gather are sales receipts, warranties, repair orders, contract/agreement, cancelled
checks, or any document which will support the complaint. These documents will serve as your
evidence or proof.
 Go back to the store or office where you made the purchase. Talk to the person who sold you
the product or service. Be calm and accurate in telling the problem and what steps should be
taken in order to solve the problem. If that person irritates you and doesn't help, talk to the
supervisor or manager and tell your complaint. A huge percentage of consumer problems are
resolved at this level.
 If you are not satisfied with the support, write a formal letter of complaint to the concerned
government consumer protection agencies in the Philippines mentioned above.
 In the letter, indicate your name and address; the name and address of the establishment
against whom you are complaining; the circumstances regarding the complaint including
names, places and dates etc.. Enclose supporting documents such as official receipts,
deed of sale and the like. And be prepared to make a personal appearance when called,
especially during the mediation conference.
HOW LONG CAN A CONSUMER FILE A
COMPLAINT?
Within 2 years starting from the
time the consumer transaction
happened (when the deceptive or
unfair transaction took place).
TO WHOM DOES A CONSUMER FILE A
COMPLAINT?
In the Provincial Office. The administrative
complaint shall be filed in duplicate with the
Provincial Office having jurisdiction over the subject
of the complaint. In areas where there are no
Provincial Offices, the complaint shall be filed in the
Regional Office.
In cases where the complainant and respondent
are situated in different provinces, the complainant
has the option to choose the place where to file the
complaint. The civil/criminal action shall be filed
with the appropriate regular courts (Municipal Trial
Court/Regional Trial Court).
WHAT ARE THE REMEDIES AVAILABLE
TO CONSUMERS?
 For Administrative Proceedings:
• replacement or repair of product or services
• reimbursement to complainant of amount spent in pursuing the complaint
• refund of payment made
• restitution or rescission of contract
 For civil/criminal action
• civil action
• refund of payment made
• award of damages
• restitution or rescission of contract
• replacement or repair of product or services
• reimbursement to complainant of amount spent in pursuing the complaint
• criminal action - defendant, if found guilty by the court can be sentenced to imprisonm
payment of fine or both, at the discretion of the court.
HOW ARE CONSUMER COMPLAINTS
RESOLVED?
Complaints are resolved through:
 The implementing agency where the complaint is filed, after jurisdiction is determined,
will call the parties for mediation conference and find ways for amicable settlement.
 If no amicable settlement is arrived at, the complaint will be scheduled for preliminary
conference for the parties to enter into stipulation of facts or arrive at simplification of
issues.
 Formal hearing will be conducted by the Arbitration Officer and decision will be rendered.
 Decision of the Arbitration Officer is appealable to the Secretary of the concerned
Department within 15 days from receipt of the decision.
 Decision of the Department Secretary is appealable within 15 days from receipt of the
decision to the Intermediate Appellate Court or the Supreme Court on the following
grounds:
 There is grave abuse of discretion.
 The decision rendered was in excess of jurisdiction or authority of the Arbitration Officer
 The decision is not supported by evidence or there is serious error in findings of facts.
WHAT ADMINISTRATIVE PENALTIES CAN BE IMPOSED UPON
ESTABLISHMENTS FOUND TO HAVE VIOLATED ANY OF THE LAWS
COVERED BY THE CONSUMER ACT?
Administrative penalties that can be imposed are:
 The issuance of a cease and desist order, provided, however, that such order
shall specify the acts that respondent shall cease and desist from and shall
require him to submit a report of compliance therewith within a reasonable
time;
 The acceptance of a voluntary assurance of compliance or discontinuance
from the respondent which may include any or all of the following terms and
conditions:
 an assurance to comply with the provisions of this Act and its implementing
rules and regulations;
 an assurance to refrain from engaging in unlawful acts and practices or
unethical trade practices subject of the formal investigation;
 an assurance to comply with the terms and conditions specified in the
consumer transaction subject of the complaint;
WHAT ADMINISTRATIVE PENALTIES CAN BE IMPOSED UPON
ESTABLISHMENTS FOUND TO HAVE VIOLATED ANY OF THE LAWS
COVERED BY THE CONSUMER ACT?
Administrative penalties that can be imposed are:
 an assurance to recall, replace, repair or refund the money value of defective
products distributed in commerce;
 an assurance to reimburse the complaint out of any money or property in connection
with the complaint, if any, and to file a bond to guarantee compliance therewith.
 Restitution or rescission of the contract without damages;
 Condemnation and seizure of the consumer product found to be hazardous to health
and safety, unless the respondent files a bond to answer for any damages or injury
that may arise from the continued use of the product;
 The impositon of administrative fines in such amount as deemed reasonable by the
Secretary, which shall in no case be less than Five Hundred Pesos (P500.00) nor
more than Three Hundred Thousand Pesos (P300,000.00) depending on the gravity
of the offense, and an additional fine of not more than One Thousand Pesos
(P1,000.00) for each day of continuing violation.
8 BASIC RIGHTS OF A CONSUMER
1. Right to Basic Needs, which
guarantees survival, adequate food,
clothing, shelter, health care,
education and sanitation. With this
right, consumers can look forward to
the availability of basic and prime
commodities at affordable prices and
good quality.
8 BASIC RIGHTS OF A CONSUMER
2. Right to Safety—the consumer should
be protected against the marketing of
goods or the provision of services that
are hazardous to health and life.
3. Right to Information—the consumer
should be protected against dishonest or
misleading advertising or labeling and
has the right to be given the facts and
information needed to make an informed
choice.
8 BASIC RIGHTS OF A CONSUMER
4. Right to Choose—the consumer has the
right to choose from among various
products at competitive prices with an
assurance of satisfactory quality.
5. Right to Representation—the right to
express consumer interests in the making
and execution of government policies.
6. Right to Redress— the right to be
compensated for misrepresentation,
shoddy goods or unsatisfactory services.
8 BASIC RIGHTS OF A CONSUMER
7. Right to Consumer Education, which is
the right to acquire knowledge and skills
necessary to be an informed customer.
8. Right to a Healthy Environment—the
right to live and work in an environment
which is neither threatening nor
dangerous and which permits a life of
dignity and well-being.

Weitere ähnliche Inhalte

Was ist angesagt?

Physical education 10 learning material
Physical education 10  learning materialPhysical education 10  learning material
Physical education 10 learning materialRonalyn Concordia
 
Unit I consumer health grade 10
Unit I consumer health grade 10Unit I consumer health grade 10
Unit I consumer health grade 10April Evangelista
 
Media based arts and design in the philippines
Media based arts and design in the philippinesMedia based arts and design in the philippines
Media based arts and design in the philippinesNoemi Balbido
 
Planning for a health career
Planning for a health careerPlanning for a health career
Planning for a health careerCey Gloria
 
Health Trends, Issues and Concerns NATIONAL LEVEL
Health Trends, Issues and Concerns NATIONAL LEVELHealth Trends, Issues and Concerns NATIONAL LEVEL
Health Trends, Issues and Concerns NATIONAL LEVELCey Gloria
 
Products and health services
Products and health servicesProducts and health services
Products and health servicesAlodia Castillo
 
MUSIC and ARTS Gr. 10 Learner's Module Quarter 1 to 4 complete
MUSIC and ARTS Gr. 10 Learner's Module   Quarter 1 to 4 completeMUSIC and ARTS Gr. 10 Learner's Module   Quarter 1 to 4 complete
MUSIC and ARTS Gr. 10 Learner's Module Quarter 1 to 4 completeV7_JED
 
Grade 10 Science Module (1st Quarter)
Grade 10 Science Module (1st Quarter)Grade 10 Science Module (1st Quarter)
Grade 10 Science Module (1st Quarter)Luwen Borigas
 
Grade 10 Math Module (1st Quarter)
Grade 10 Math Module (1st Quarter)Grade 10 Math Module (1st Quarter)
Grade 10 Math Module (1st Quarter)Luwen Borigas
 
Araling Panlipunan Grade-10 - Learning Module - Quarter 1 - Module 1 4
Araling Panlipunan Grade-10 - Learning Module - Quarter 1 - Module 1 4Araling Panlipunan Grade-10 - Learning Module - Quarter 1 - Module 1 4
Araling Panlipunan Grade-10 - Learning Module - Quarter 1 - Module 1 4JoeHapz
 
Grade 10 Music q1 New and electronic music
Grade 10 Music q1 New and electronic musicGrade 10 Music q1 New and electronic music
Grade 10 Music q1 New and electronic musicJoseph John Patitico
 
Araling panlipunan grade 10 q1
Araling panlipunan grade 10 q1Araling panlipunan grade 10 q1
Araling panlipunan grade 10 q1Alvin Billones
 
iba't ibang perspektibo at pananaw ng globalisasyon
iba't ibang perspektibo at pananaw ng globalisasyoniba't ibang perspektibo at pananaw ng globalisasyon
iba't ibang perspektibo at pananaw ng globalisasyonCarlaVallejo3
 

Was ist angesagt? (20)

Physical education 10 learning material
Physical education 10  learning materialPhysical education 10  learning material
Physical education 10 learning material
 
Unit I consumer health grade 10
Unit I consumer health grade 10Unit I consumer health grade 10
Unit I consumer health grade 10
 
Grade 10 music QUARTER 1
Grade 10 music QUARTER 1Grade 10 music QUARTER 1
Grade 10 music QUARTER 1
 
Media based arts and design in the philippines
Media based arts and design in the philippinesMedia based arts and design in the philippines
Media based arts and design in the philippines
 
Isip at kilos-loob
Isip at kilos-loobIsip at kilos-loob
Isip at kilos-loob
 
GRADE 10 -Pe week 1
GRADE 10 -Pe week 1GRADE 10 -Pe week 1
GRADE 10 -Pe week 1
 
Planning for a health career
Planning for a health careerPlanning for a health career
Planning for a health career
 
Health Trends, Issues and Concerns NATIONAL LEVEL
Health Trends, Issues and Concerns NATIONAL LEVELHealth Trends, Issues and Concerns NATIONAL LEVEL
Health Trends, Issues and Concerns NATIONAL LEVEL
 
Products and health services
Products and health servicesProducts and health services
Products and health services
 
MUSIC and ARTS Gr. 10 Learner's Module Quarter 1 to 4 complete
MUSIC and ARTS Gr. 10 Learner's Module   Quarter 1 to 4 completeMUSIC and ARTS Gr. 10 Learner's Module   Quarter 1 to 4 complete
MUSIC and ARTS Gr. 10 Learner's Module Quarter 1 to 4 complete
 
Kontemporaryong isyu
Kontemporaryong isyuKontemporaryong isyu
Kontemporaryong isyu
 
Grade 10 Science Module (1st Quarter)
Grade 10 Science Module (1st Quarter)Grade 10 Science Module (1st Quarter)
Grade 10 Science Module (1st Quarter)
 
Grade 10 Math Module (1st Quarter)
Grade 10 Math Module (1st Quarter)Grade 10 Math Module (1st Quarter)
Grade 10 Math Module (1st Quarter)
 
Araling Panlipunan Grade-10 - Learning Module - Quarter 1 - Module 1 4
Araling Panlipunan Grade-10 - Learning Module - Quarter 1 - Module 1 4Araling Panlipunan Grade-10 - Learning Module - Quarter 1 - Module 1 4
Araling Panlipunan Grade-10 - Learning Module - Quarter 1 - Module 1 4
 
MGA ISYU SA PAGGAWA
MGA ISYU SA PAGGAWAMGA ISYU SA PAGGAWA
MGA ISYU SA PAGGAWA
 
Health grade 10
Health grade 10 Health grade 10
Health grade 10
 
Grade 10 Music q1 New and electronic music
Grade 10 Music q1 New and electronic musicGrade 10 Music q1 New and electronic music
Grade 10 Music q1 New and electronic music
 
Araling panlipunan grade 10 q1
Araling panlipunan grade 10 q1Araling panlipunan grade 10 q1
Araling panlipunan grade 10 q1
 
Consumer health
Consumer healthConsumer health
Consumer health
 
iba't ibang perspektibo at pananaw ng globalisasyon
iba't ibang perspektibo at pananaw ng globalisasyoniba't ibang perspektibo at pananaw ng globalisasyon
iba't ibang perspektibo at pananaw ng globalisasyon
 

Andere mochten auch

Introduction to computer programming
Introduction to computer programmingIntroduction to computer programming
Introduction to computer programmingNoel Malle
 
Consumer Product Safety Commission3
Consumer Product Safety Commission3Consumer Product Safety Commission3
Consumer Product Safety Commission3ahmad bassiouny
 
Computer programmer
Computer programmerComputer programmer
Computer programmerajt525
 
Computer programmer job information
Computer programmer job informationComputer programmer job information
Computer programmer job informationChrisinCT
 
Teaching Excel
Teaching ExcelTeaching Excel
Teaching Excelsam ran
 
Ppt on consumers rights
Ppt on consumers rightsPpt on consumers rights
Ppt on consumers rightsSatish Kumar
 
Introduction to Programming Languages
Introduction to Programming LanguagesIntroduction to Programming Languages
Introduction to Programming Languageseducationfront
 

Andere mochten auch (13)

Computer Programming - Lecture 1
Computer Programming - Lecture 1Computer Programming - Lecture 1
Computer Programming - Lecture 1
 
Excel Lesson 1: Excel Basics
Excel Lesson 1: Excel BasicsExcel Lesson 1: Excel Basics
Excel Lesson 1: Excel Basics
 
Introduction to computer programming
Introduction to computer programmingIntroduction to computer programming
Introduction to computer programming
 
Consumer Product Safety Commission3
Consumer Product Safety Commission3Consumer Product Safety Commission3
Consumer Product Safety Commission3
 
Consumerism
ConsumerismConsumerism
Consumerism
 
Computer programmer
Computer programmerComputer programmer
Computer programmer
 
Programmer ppt
Programmer pptProgrammer ppt
Programmer ppt
 
Computer programmer job information
Computer programmer job informationComputer programmer job information
Computer programmer job information
 
Microsoft Excel Basics
Microsoft Excel BasicsMicrosoft Excel Basics
Microsoft Excel Basics
 
Teaching Excel
Teaching ExcelTeaching Excel
Teaching Excel
 
Ppt on consumers rights
Ppt on consumers rightsPpt on consumers rights
Ppt on consumers rights
 
Introduction to Programming Languages
Introduction to Programming LanguagesIntroduction to Programming Languages
Introduction to Programming Languages
 
Consumer rights
Consumer rightsConsumer rights
Consumer rights
 

Ähnlich wie Consumers' welfare and protection

consumerswelfareandprotection.pptx
consumerswelfareandprotection.pptxconsumerswelfareandprotection.pptx
consumerswelfareandprotection.pptxFrancis de Castro
 
Consumer protection act, arbitration and conciliation
Consumer protection act, arbitration and conciliationConsumer protection act, arbitration and conciliation
Consumer protection act, arbitration and conciliationSHIVAMSHARMA1271
 
Consumer+protection+act
Consumer+protection+actConsumer+protection+act
Consumer+protection+actAditya Durgude
 
Consumer protection-act-1986
Consumer protection-act-1986Consumer protection-act-1986
Consumer protection-act-1986Manish Mahajan
 
09 Mba Bl Lec Nov 18 Cpa &amp; Unfair Trade Practices Final
09 Mba Bl Lec Nov 18 Cpa &amp; Unfair Trade Practices  Final09 Mba Bl Lec Nov 18 Cpa &amp; Unfair Trade Practices  Final
09 Mba Bl Lec Nov 18 Cpa &amp; Unfair Trade Practices FinalUmang Doshi
 
(RAW MATERIAL) business laws presentation.docx
(RAW MATERIAL) business laws presentation.docx(RAW MATERIAL) business laws presentation.docx
(RAW MATERIAL) business laws presentation.docxPiyushAnand65
 
Consumer protection-act-1986 by Neeraj Bhandari ( Surkhet.Nepal )
Consumer protection-act-1986 by Neeraj Bhandari ( Surkhet.Nepal )Consumer protection-act-1986 by Neeraj Bhandari ( Surkhet.Nepal )
Consumer protection-act-1986 by Neeraj Bhandari ( Surkhet.Nepal )Neeraj Bhandari
 
Consumer protection act, 1986
Consumer protection act, 1986Consumer protection act, 1986
Consumer protection act, 1986tukishah
 
consumer protection act.pptx
consumer protection act.pptxconsumer protection act.pptx
consumer protection act.pptxketan349068
 
Consumer protection act final
Consumer protection act finalConsumer protection act final
Consumer protection act finalPiyush Kapoor
 
Consumer protection act 1986
Consumer protection act 1986 Consumer protection act 1986
Consumer protection act 1986 Ujash Patel
 
CONSUMER PROTECTION ACT 1986
CONSUMER PROTECTION ACT 1986CONSUMER PROTECTION ACT 1986
CONSUMER PROTECTION ACT 1986RITA KAKADE
 
Consumerism in India (Consumer Protection Act-1986)
Consumerism in India (Consumer Protection Act-1986)Consumerism in India (Consumer Protection Act-1986)
Consumerism in India (Consumer Protection Act-1986)R V Institute of Management
 

Ähnlich wie Consumers' welfare and protection (20)

consumerswelfareandprotection.pptx
consumerswelfareandprotection.pptxconsumerswelfareandprotection.pptx
consumerswelfareandprotection.pptx
 
Copra
CopraCopra
Copra
 
Consumer protection act, arbitration and conciliation
Consumer protection act, arbitration and conciliationConsumer protection act, arbitration and conciliation
Consumer protection act, arbitration and conciliation
 
Consumer Protection Act, 1986
Consumer Protection Act, 1986Consumer Protection Act, 1986
Consumer Protection Act, 1986
 
Door-to-Door Sales Powerpoints Slideshare Version
Door-to-Door Sales Powerpoints Slideshare VersionDoor-to-Door Sales Powerpoints Slideshare Version
Door-to-Door Sales Powerpoints Slideshare Version
 
Consumer+protection+act
Consumer+protection+actConsumer+protection+act
Consumer+protection+act
 
Group 17 consumer protection
Group 17   consumer protectionGroup 17   consumer protection
Group 17 consumer protection
 
Consumer protection-act-1986
Consumer protection-act-1986Consumer protection-act-1986
Consumer protection-act-1986
 
09 Mba Bl Lec Nov 18 Cpa &amp; Unfair Trade Practices Final
09 Mba Bl Lec Nov 18 Cpa &amp; Unfair Trade Practices  Final09 Mba Bl Lec Nov 18 Cpa &amp; Unfair Trade Practices  Final
09 Mba Bl Lec Nov 18 Cpa &amp; Unfair Trade Practices Final
 
(RAW MATERIAL) business laws presentation.docx
(RAW MATERIAL) business laws presentation.docx(RAW MATERIAL) business laws presentation.docx
(RAW MATERIAL) business laws presentation.docx
 
Consumer protection-act-1986 by Neeraj Bhandari ( Surkhet.Nepal )
Consumer protection-act-1986 by Neeraj Bhandari ( Surkhet.Nepal )Consumer protection-act-1986 by Neeraj Bhandari ( Surkhet.Nepal )
Consumer protection-act-1986 by Neeraj Bhandari ( Surkhet.Nepal )
 
Consumer protection act, 1986
Consumer protection act, 1986Consumer protection act, 1986
Consumer protection act, 1986
 
consumer protection act.pptx
consumer protection act.pptxconsumer protection act.pptx
consumer protection act.pptx
 
Consumer protection act final
Consumer protection act finalConsumer protection act final
Consumer protection act final
 
Consumer Protection Act, 2019
Consumer Protection Act, 2019Consumer Protection Act, 2019
Consumer Protection Act, 2019
 
Consumer protection act 1986
Consumer protection act 1986 Consumer protection act 1986
Consumer protection act 1986
 
CONSUMER PROTECTION ACT 1986
CONSUMER PROTECTION ACT 1986CONSUMER PROTECTION ACT 1986
CONSUMER PROTECTION ACT 1986
 
Consumer
ConsumerConsumer
Consumer
 
Becg 3 6
Becg 3 6Becg 3 6
Becg 3 6
 
Consumerism in India (Consumer Protection Act-1986)
Consumerism in India (Consumer Protection Act-1986)Consumerism in India (Consumer Protection Act-1986)
Consumerism in India (Consumer Protection Act-1986)
 

Kürzlich hochgeladen

Toothpaste for bleeding gums and sensitive teeth. Teeth whitening, Mouthwash....
Toothpaste for bleeding gums and sensitive teeth. Teeth whitening, Mouthwash....Toothpaste for bleeding gums and sensitive teeth. Teeth whitening, Mouthwash....
Toothpaste for bleeding gums and sensitive teeth. Teeth whitening, Mouthwash....sharyurangari111
 
Blood(The Applied Physiology) for Nurses.pptx
Blood(The Applied Physiology) for Nurses.pptxBlood(The Applied Physiology) for Nurses.pptx
Blood(The Applied Physiology) for Nurses.pptxNagamani Manjunath
 
Drug stability and chemical Kinetics UNIT V
Drug stability and chemical Kinetics UNIT VDrug stability and chemical Kinetics UNIT V
Drug stability and chemical Kinetics UNIT VDr Rakesh Kumar Sharma
 
FINAL PROJECT IN EMPOWERMENT TECHNOLOGIES 11
FINAL PROJECT IN EMPOWERMENT TECHNOLOGIES  11FINAL PROJECT IN EMPOWERMENT TECHNOLOGIES  11
FINAL PROJECT IN EMPOWERMENT TECHNOLOGIES 11crzljavier
 
Eating Disorders in Athletes I Sports Psychology
Eating Disorders in Athletes I Sports PsychologyEating Disorders in Athletes I Sports Psychology
Eating Disorders in Athletes I Sports Psychologyshantisphysio
 
Anatomy Shelf Notevbhhhhhhhhhhhhhhhs.pdf
Anatomy Shelf Notevbhhhhhhhhhhhhhhhs.pdfAnatomy Shelf Notevbhhhhhhhhhhhhhhhs.pdf
Anatomy Shelf Notevbhhhhhhhhhhhhhhhs.pdfhezamzaki1
 
CECT NECK NECK ANGIOGRAPHY CAROTID ANGIOGRAPHY
CECT NECK NECK ANGIOGRAPHY CAROTID ANGIOGRAPHYCECT NECK NECK ANGIOGRAPHY CAROTID ANGIOGRAPHY
CECT NECK NECK ANGIOGRAPHY CAROTID ANGIOGRAPHYRMC
 
EYE CANCER.pptx prepared by Neha kewat digital learning
EYE CANCER.pptx prepared by  Neha kewat digital learningEYE CANCER.pptx prepared by  Neha kewat digital learning
EYE CANCER.pptx prepared by Neha kewat digital learningNehaKewat
 
Health literacies in marginalised communities LILAC 24.pptx
Health literacies in marginalised communities LILAC 24.pptxHealth literacies in marginalised communities LILAC 24.pptx
Health literacies in marginalised communities LILAC 24.pptxPamela McKinney
 
Introduction to Evaluation and Skin Benefits
Introduction to Evaluation and Skin BenefitsIntroduction to Evaluation and Skin Benefits
Introduction to Evaluation and Skin Benefitssahilgabhane29
 
Calibration and Calibration Curve. lecture notes
Calibration and Calibration Curve. lecture notesCalibration and Calibration Curve. lecture notes
Calibration and Calibration Curve. lecture notesWani Insha
 
TEST BANK For Neonatal and Pediatric Respiratory Care, 6th Edition by Brian K...
TEST BANK For Neonatal and Pediatric Respiratory Care, 6th Edition by Brian K...TEST BANK For Neonatal and Pediatric Respiratory Care, 6th Edition by Brian K...
TEST BANK For Neonatal and Pediatric Respiratory Care, 6th Edition by Brian K...mwangimwangi222
 
Medical Malpractice & Medical Negligence (1).pptx
Medical Malpractice & Medical Negligence (1).pptxMedical Malpractice & Medical Negligence (1).pptx
Medical Malpractice & Medical Negligence (1).pptxanukshadias2
 
Experience the Power of Chiropractic in Maui
Experience the Power of Chiropractic in MauiExperience the Power of Chiropractic in Maui
Experience the Power of Chiropractic in MauiCentral Maui Chiropractic
 
Presentation on COUNSELING. 1ST YEAR GNM ,COMMUNITY HEALTH NURSING
Presentation on  COUNSELING. 1ST YEAR GNM ,COMMUNITY HEALTH NURSINGPresentation on  COUNSELING. 1ST YEAR GNM ,COMMUNITY HEALTH NURSING
Presentation on COUNSELING. 1ST YEAR GNM ,COMMUNITY HEALTH NURSINGKREDASONBANGALORE
 
LEUKODYSTROPHY FINAL.pptx sms medical jaipur
LEUKODYSTROPHY FINAL.pptx sms medical jaipurLEUKODYSTROPHY FINAL.pptx sms medical jaipur
LEUKODYSTROPHY FINAL.pptx sms medical jaipurdineshdandia
 
ARTHRITIS.pptx Prepared by monika gopal Tutor
ARTHRITIS.pptx Prepared  by monika gopal TutorARTHRITIS.pptx Prepared  by monika gopal Tutor
ARTHRITIS.pptx Prepared by monika gopal TutorNehaKewat
 
Artificial Intelligence in Healthcare: Challenges, Risks, Benefits
Artificial Intelligence in Healthcare: Challenges, Risks, BenefitsArtificial Intelligence in Healthcare: Challenges, Risks, Benefits
Artificial Intelligence in Healthcare: Challenges, Risks, BenefitsIris Thiele Isip-Tan
 

Kürzlich hochgeladen (20)

Toothpaste for bleeding gums and sensitive teeth. Teeth whitening, Mouthwash....
Toothpaste for bleeding gums and sensitive teeth. Teeth whitening, Mouthwash....Toothpaste for bleeding gums and sensitive teeth. Teeth whitening, Mouthwash....
Toothpaste for bleeding gums and sensitive teeth. Teeth whitening, Mouthwash....
 
Blood(The Applied Physiology) for Nurses.pptx
Blood(The Applied Physiology) for Nurses.pptxBlood(The Applied Physiology) for Nurses.pptx
Blood(The Applied Physiology) for Nurses.pptx
 
Drug stability and chemical Kinetics UNIT V
Drug stability and chemical Kinetics UNIT VDrug stability and chemical Kinetics UNIT V
Drug stability and chemical Kinetics UNIT V
 
FINAL PROJECT IN EMPOWERMENT TECHNOLOGIES 11
FINAL PROJECT IN EMPOWERMENT TECHNOLOGIES  11FINAL PROJECT IN EMPOWERMENT TECHNOLOGIES  11
FINAL PROJECT IN EMPOWERMENT TECHNOLOGIES 11
 
Eating Disorders in Athletes I Sports Psychology
Eating Disorders in Athletes I Sports PsychologyEating Disorders in Athletes I Sports Psychology
Eating Disorders in Athletes I Sports Psychology
 
Anatomy Shelf Notevbhhhhhhhhhhhhhhhs.pdf
Anatomy Shelf Notevbhhhhhhhhhhhhhhhs.pdfAnatomy Shelf Notevbhhhhhhhhhhhhhhhs.pdf
Anatomy Shelf Notevbhhhhhhhhhhhhhhhs.pdf
 
CECT NECK NECK ANGIOGRAPHY CAROTID ANGIOGRAPHY
CECT NECK NECK ANGIOGRAPHY CAROTID ANGIOGRAPHYCECT NECK NECK ANGIOGRAPHY CAROTID ANGIOGRAPHY
CECT NECK NECK ANGIOGRAPHY CAROTID ANGIOGRAPHY
 
EYE CANCER.pptx prepared by Neha kewat digital learning
EYE CANCER.pptx prepared by  Neha kewat digital learningEYE CANCER.pptx prepared by  Neha kewat digital learning
EYE CANCER.pptx prepared by Neha kewat digital learning
 
Health literacies in marginalised communities LILAC 24.pptx
Health literacies in marginalised communities LILAC 24.pptxHealth literacies in marginalised communities LILAC 24.pptx
Health literacies in marginalised communities LILAC 24.pptx
 
Introduction to Evaluation and Skin Benefits
Introduction to Evaluation and Skin BenefitsIntroduction to Evaluation and Skin Benefits
Introduction to Evaluation and Skin Benefits
 
SCOPE OF CRITICAL CARE ORGANIZATION
SCOPE OF CRITICAL CARE ORGANIZATIONSCOPE OF CRITICAL CARE ORGANIZATION
SCOPE OF CRITICAL CARE ORGANIZATION
 
Calibration and Calibration Curve. lecture notes
Calibration and Calibration Curve. lecture notesCalibration and Calibration Curve. lecture notes
Calibration and Calibration Curve. lecture notes
 
TEST BANK For Neonatal and Pediatric Respiratory Care, 6th Edition by Brian K...
TEST BANK For Neonatal and Pediatric Respiratory Care, 6th Edition by Brian K...TEST BANK For Neonatal and Pediatric Respiratory Care, 6th Edition by Brian K...
TEST BANK For Neonatal and Pediatric Respiratory Care, 6th Edition by Brian K...
 
Medical Malpractice & Medical Negligence (1).pptx
Medical Malpractice & Medical Negligence (1).pptxMedical Malpractice & Medical Negligence (1).pptx
Medical Malpractice & Medical Negligence (1).pptx
 
Experience the Power of Chiropractic in Maui
Experience the Power of Chiropractic in MauiExperience the Power of Chiropractic in Maui
Experience the Power of Chiropractic in Maui
 
Presentation on COUNSELING. 1ST YEAR GNM ,COMMUNITY HEALTH NURSING
Presentation on  COUNSELING. 1ST YEAR GNM ,COMMUNITY HEALTH NURSINGPresentation on  COUNSELING. 1ST YEAR GNM ,COMMUNITY HEALTH NURSING
Presentation on COUNSELING. 1ST YEAR GNM ,COMMUNITY HEALTH NURSING
 
LEUKODYSTROPHY FINAL.pptx sms medical jaipur
LEUKODYSTROPHY FINAL.pptx sms medical jaipurLEUKODYSTROPHY FINAL.pptx sms medical jaipur
LEUKODYSTROPHY FINAL.pptx sms medical jaipur
 
ARTHRITIS.pptx Prepared by monika gopal Tutor
ARTHRITIS.pptx Prepared  by monika gopal TutorARTHRITIS.pptx Prepared  by monika gopal Tutor
ARTHRITIS.pptx Prepared by monika gopal Tutor
 
Painting Rats White Angers Them to No End
Painting Rats White Angers Them to No EndPainting Rats White Angers Them to No End
Painting Rats White Angers Them to No End
 
Artificial Intelligence in Healthcare: Challenges, Risks, Benefits
Artificial Intelligence in Healthcare: Challenges, Risks, BenefitsArtificial Intelligence in Healthcare: Challenges, Risks, Benefits
Artificial Intelligence in Healthcare: Challenges, Risks, Benefits
 

Consumers' welfare and protection

  • 1. CONSUMER’S WELFARE AND PROTECTION •LAWS THAT PROTECT THE CONSUMER’S WELFARE •8 BASIC CONSUMER RIGHTS
  • 2. WHAT'S THE LAW IN THE PHILIPPINES THAT PROTECTS YOU AS A CONSUMER? The law that safeguards and protects the consumers in the Philippines is the Republic Act 7394 (R.A. 7394).
  • 3. WHAT IS REPUBLIC ACT 7394? Republic Act 7394 (RA 7394) is the "Consumer Act of the Philippines" which was promulgated on July 15, 1992. It is the policy of the State to protect the interest of the consumer, promote his general welfare and to establish standards of conduct for business and industry.
  • 4. WHAT ARE THE OBJECTIVES OF THE RA 7394 OR OTHERWISE KNOWN AS "CONSUMER ACT OF THE PHILIPPINES?  Protection of consumers against hazards to health and safety;  Protection of consumers against deceptive, unfair and unconscionable sales acts and practices; ("unconscionable" means not right, not reasonable or not guided by conscience)  Provision of information and education to facilitate sound choice and the proper exercise of rights by the consumer;  Provision of adequate rights and means of redress ("redress" means remedy or to set right <an undesirable or unfair situation>);  Involvement of consumer representative in the formulation of social and economic policies.
  • 5. WHAT GOVERNMENT AGENCIES IN THE PHILIPPINES IMPLEMENT THE "CONSUMER ACT OF THE PHILIPPINE" AND WHAT ARE THEIR AREAS OF CONCERN? The following agencies implement the Consumer Act:  Department of Trade and Industry (DTI)  Department of Agriculture (DA)  Department of Education (DepEd)  Department of Health (DOH)  Bangko Sentral ng Pilipinas (BSP)  Securities and Exchange Commission (SEC)
  • 6. DTI HANDLES THE FOLLOWING AREAS OF CONCERN:  Consumer Products and Service Warranties  Consumer Product Quality and Safety  Deceptive, unfair and unconscionable sales acts and practices  Price Tag  Weights and measures (metrication)  Labeling and Packaging  Advertising and sales promotion  Liability for Products and Services  Service and repair shops
  • 7. DEPARTMENT OF AGRICULTURE (DA) Agricultural Products Quality and Safety Labelling and Packaging
  • 8. DEPARTMENT OF EDUCATION (DEPED) Consumer education and information Department of Health (DOH) Consumer credit transactions extended by banks and other financial intermediaries Securities and Exchange Commission (SEC) Credit facilities extended to consumers by financing companies
  • 9. WHEN IS THE CONSUMER ACT APPLICABLE? The Act is applicable if: the COMPLAINANT is a natural person; the SUBJECT of the violation is a consumer product or service; and the NATURE of the complaint is regarding any of the aforementioned concern
  • 10. WHAT IS CONSUMER PRODUCT OR SERVICE? Consumer product or service means goods, service and credits, debts or obligations which are primarily for personal, family, household or agricultural purpose, which shall include, but not limited to food, drugs, cosmetics and devices.
  • 11. WHAT SHOULD A CONSUMER DO IF HE/SHE HAS A COMPLAINT?  Identify the problem. Create a fair settlement. Would any of the following options do:  money back (Refund)?  product repair (Repair)?  exchange or change item (Replace)?  Gather documentation as much as you can regarding your complaint. Examples of documents you can gather are sales receipts, warranties, repair orders, contract/agreement, cancelled checks, or any document which will support the complaint. These documents will serve as your evidence or proof.  Go back to the store or office where you made the purchase. Talk to the person who sold you the product or service. Be calm and accurate in telling the problem and what steps should be taken in order to solve the problem. If that person irritates you and doesn't help, talk to the supervisor or manager and tell your complaint. A huge percentage of consumer problems are resolved at this level.  If you are not satisfied with the support, write a formal letter of complaint to the concerned government consumer protection agencies in the Philippines mentioned above.  In the letter, indicate your name and address; the name and address of the establishment against whom you are complaining; the circumstances regarding the complaint including names, places and dates etc.. Enclose supporting documents such as official receipts, deed of sale and the like. And be prepared to make a personal appearance when called, especially during the mediation conference.
  • 12. HOW LONG CAN A CONSUMER FILE A COMPLAINT? Within 2 years starting from the time the consumer transaction happened (when the deceptive or unfair transaction took place).
  • 13. TO WHOM DOES A CONSUMER FILE A COMPLAINT? In the Provincial Office. The administrative complaint shall be filed in duplicate with the Provincial Office having jurisdiction over the subject of the complaint. In areas where there are no Provincial Offices, the complaint shall be filed in the Regional Office. In cases where the complainant and respondent are situated in different provinces, the complainant has the option to choose the place where to file the complaint. The civil/criminal action shall be filed with the appropriate regular courts (Municipal Trial Court/Regional Trial Court).
  • 14. WHAT ARE THE REMEDIES AVAILABLE TO CONSUMERS?  For Administrative Proceedings: • replacement or repair of product or services • reimbursement to complainant of amount spent in pursuing the complaint • refund of payment made • restitution or rescission of contract  For civil/criminal action • civil action • refund of payment made • award of damages • restitution or rescission of contract • replacement or repair of product or services • reimbursement to complainant of amount spent in pursuing the complaint • criminal action - defendant, if found guilty by the court can be sentenced to imprisonm payment of fine or both, at the discretion of the court.
  • 15. HOW ARE CONSUMER COMPLAINTS RESOLVED? Complaints are resolved through:  The implementing agency where the complaint is filed, after jurisdiction is determined, will call the parties for mediation conference and find ways for amicable settlement.  If no amicable settlement is arrived at, the complaint will be scheduled for preliminary conference for the parties to enter into stipulation of facts or arrive at simplification of issues.  Formal hearing will be conducted by the Arbitration Officer and decision will be rendered.  Decision of the Arbitration Officer is appealable to the Secretary of the concerned Department within 15 days from receipt of the decision.  Decision of the Department Secretary is appealable within 15 days from receipt of the decision to the Intermediate Appellate Court or the Supreme Court on the following grounds:  There is grave abuse of discretion.  The decision rendered was in excess of jurisdiction or authority of the Arbitration Officer  The decision is not supported by evidence or there is serious error in findings of facts.
  • 16. WHAT ADMINISTRATIVE PENALTIES CAN BE IMPOSED UPON ESTABLISHMENTS FOUND TO HAVE VIOLATED ANY OF THE LAWS COVERED BY THE CONSUMER ACT? Administrative penalties that can be imposed are:  The issuance of a cease and desist order, provided, however, that such order shall specify the acts that respondent shall cease and desist from and shall require him to submit a report of compliance therewith within a reasonable time;  The acceptance of a voluntary assurance of compliance or discontinuance from the respondent which may include any or all of the following terms and conditions:  an assurance to comply with the provisions of this Act and its implementing rules and regulations;  an assurance to refrain from engaging in unlawful acts and practices or unethical trade practices subject of the formal investigation;  an assurance to comply with the terms and conditions specified in the consumer transaction subject of the complaint;
  • 17. WHAT ADMINISTRATIVE PENALTIES CAN BE IMPOSED UPON ESTABLISHMENTS FOUND TO HAVE VIOLATED ANY OF THE LAWS COVERED BY THE CONSUMER ACT? Administrative penalties that can be imposed are:  an assurance to recall, replace, repair or refund the money value of defective products distributed in commerce;  an assurance to reimburse the complaint out of any money or property in connection with the complaint, if any, and to file a bond to guarantee compliance therewith.  Restitution or rescission of the contract without damages;  Condemnation and seizure of the consumer product found to be hazardous to health and safety, unless the respondent files a bond to answer for any damages or injury that may arise from the continued use of the product;  The impositon of administrative fines in such amount as deemed reasonable by the Secretary, which shall in no case be less than Five Hundred Pesos (P500.00) nor more than Three Hundred Thousand Pesos (P300,000.00) depending on the gravity of the offense, and an additional fine of not more than One Thousand Pesos (P1,000.00) for each day of continuing violation.
  • 18. 8 BASIC RIGHTS OF A CONSUMER 1. Right to Basic Needs, which guarantees survival, adequate food, clothing, shelter, health care, education and sanitation. With this right, consumers can look forward to the availability of basic and prime commodities at affordable prices and good quality.
  • 19. 8 BASIC RIGHTS OF A CONSUMER 2. Right to Safety—the consumer should be protected against the marketing of goods or the provision of services that are hazardous to health and life. 3. Right to Information—the consumer should be protected against dishonest or misleading advertising or labeling and has the right to be given the facts and information needed to make an informed choice.
  • 20. 8 BASIC RIGHTS OF A CONSUMER 4. Right to Choose—the consumer has the right to choose from among various products at competitive prices with an assurance of satisfactory quality. 5. Right to Representation—the right to express consumer interests in the making and execution of government policies. 6. Right to Redress— the right to be compensated for misrepresentation, shoddy goods or unsatisfactory services.
  • 21. 8 BASIC RIGHTS OF A CONSUMER 7. Right to Consumer Education, which is the right to acquire knowledge and skills necessary to be an informed customer. 8. Right to a Healthy Environment—the right to live and work in an environment which is neither threatening nor dangerous and which permits a life of dignity and well-being.