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@deadroxy
Social Engineering
for Everyday (Startup) Life
Johanna Brewer
frestyl Co-Founder
Doctor of Computers
@deadroxy
What is Social Engineering?
?
@deadroxy
No Computers Needed
@deadroxy
Social Engineering != Hacking
@deadroxy
Social Engineering == Inception?
Shane
@deadroxy
Social Engineering == Stealing?
@deadroxy
Social Engineering
The art of crafting a social situation in which the actors
are more likely to follow the engineer’s desired path.
Not Magical
Not
@deadroxy
Q&A: Challenge
@deadroxy
@deadroxy
“freestyle is the best live music discovery app ever!”
#fail
–Some Blog
@deadroxy
From: Megan (megan@frestyl.com)
To: Some Blog (blogger@someblog.com)
Subject: Correction to your blog post
You misspelled our company name in your blog post. The correct
spelling is: frestyl. Please update it.
@deadroxy
From: Megan (megan@frestyl.com)
To: Some Blog (blogger@someblog.com)
Subject:Thanks! (and small correction to your blog post)
Hi Blogger,
Thanks so much for the post!!
Just a quick favor... I noticed “frestyl” was spelled incorrectly. Do
you think you could update it? Thanks so much!
@deadroxy
From: Megan (megan@frestyl.com)
To: Some Blog (blogger@someblog.com)
Subject: ???
...These aren’t the droids you’re looking for...
@deadroxy
1. Review Your Resources
2. Pick a Principle
3. Create a Context
4. Sign Post the Path
5. Press Play
@deadroxy
What resources did Megan have?
@deadroxy
Hmm.
@deadroxy
1. Review Your Resources
2. Pick a Principle
3. Create a Context
4. Sign Post the Path
5. Press Play
@deadroxy
6 Key Principles of Influence
@deadroxy
Reciprocity
people tend to return favors
@deadroxy
Commitment & Consistency
people who commit (orally/in writing)
are likely to honor their commitment
@deadroxy
Social Proof
people do things they see other people doing
@deadroxy
Authority
people tend to obey authority figures
@deadroxy
Liking
people are easily persuaded by people they like
@deadroxy
Scarcity
perceived scarcity will generate demand
@deadroxy
The Hidden Principles
...shh!
@deadroxy
Following & Flowing
people tend to take the path of least resistance
@deadroxy
Self-Satisfaction
people love to feel good about themselves
@deadroxy
1. Review Your Resources
2. Pick a Principle
3. Create a Context
4. Sign Post the Path
5. Press Play
@deadroxy
(non)Authority
Reciprocity
Self-Satisfaction
@deadroxy
1. Review Your Resources
2. Pick a Principle
3. Create a Context
4. Sign Post the Path
5. Press Play
@deadroxy
1. Review Your Resources
2. Pick a Principle
3. Create a Context
4. Sign Post the Path
5. Press Play
@deadroxy
From: Megan (megan@frestyl.com)
To: Some Blog (blogger@someblog.com)
Subject:Thanks + BIG favor to ask
Hi Blogger,
Thanks so much for the post! I shared it on all our social media
channels and we are getting lots of likes + retweets!...
The set up.
@deadroxy
...
I have a real huge favor to ask though. I made a big mistake. I’m a
new communications intern at frestyl, and when I sent you our info
I must have spelled the company name wrong.
Totally not true.
@deadroxy
...
My boss made a big deal about getting our branding right when I
contact press, and I obviously screwed that up completely.
Everyone hates their boss.
@deadroxy
...
If there’s ANY way you could make the correction for me in your
post, it would be a HUGE help.
The effortless save.
@deadroxy
1. Review Your Resources
2. Pick a Principle
3. Create a Context
4. Sign Post the Path
5. Press Play
@deadroxy
...
I’m just hoping my boss hasn’t checked her Facebook yet.
Thank you again sooo much!!
The Kill.
@deadroxy
Everybody Feels Like a Winner
@deadroxy
Social Engineering
for Everyday (Startup) Life
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Social Engineering for Everyday (Startup) Life