This document summarizes a workshop on supporting family members affected by a loved one's substance use. The workshop discussed the impacts of alcohol and other drugs on family members, including financial problems, social isolation, and relationship difficulties. It then outlined the 5 Step Method for working with families, which involves listening, providing information, exploring coping strategies, social support, and referrals. Data from a research project that implemented family-focused training and practices showed increased positive staff attitudes and more family-centered work.