Social media overview for mental health orgs

1. Social Media Understanding our Options

2. Let’s see where we are… What is YOUR comfort with the world of new & social media? Rate your Organizational Readiness to engage with these tools 2

3. Let’s Share: What are the 3 questions you have about this whole social media thing? 3

4. 4

5. Failure IS an Option www.youtube.com/watch?v=-Vo4M4u5Boc 5

6. Only YOU can find what works for you & your organization 6

7. HELP is out there – tons of it BethKanter.org 7

8. Engage in Real Time Conversation 8 http://www.youtube.com/watch?v=RjD3l8edBD0 Lessons: Numbers aren’t everything Candor & Real-time matter Find your voice

9. We can all do this! Take one step… In the next 5-7 days: For your PROGRAMS / ORGANIZATIONS: Listen to your clients & communities – ask them how they use new media tools For YOU: Try one new media tool to “listen” & use social media tools to connect. For all of us – as a NETWORK: Find and listen to your peers on-line 9

10. “It Gets Better” Candor Timeliness Ease of access CHPC 10

11. Congratulations!You now own your own network & newspaper

12. But before we start…Be Strategic Communications Goals should rule What is your near-term goal? Long-term? What is your strategy? How do these tools fit? Are you the right messenger? Are you listening? Photo source: http://www.socialmediaexaminer.com/21-creative-ways-to-increase-your-facebook-fanbase/ 12

13. Thinking about your audiences Think about your audience? Courtesy of HollyMinch.com 13

14. What new & social media tools are we using? Website Email Listserv Blog Twitter Facebook / Groups Facebook Like Page LinkedIn account Micro-site Flickr YouTube Podcast Other Beth Kanter’s Continuum Crawl, Walk, Run, Fly! 14

15. So far, so good? Now, let’s talk about what this means. 15

16. New & Social Media Transformations Thinking Differently 16 THINKING ABOUT NEW MEDIA Common barriers we face? Why using these tools matter? Why you should lead the effort?

17. New & Social Media Transformations What I’ve Seen 17 PREPARE FOR HEALTH Social Media Fellows Alameda County Public Health Changing Organizations CESA 2010 Using New Media to Evolve a “Field” Changing Networks

18. The New Media Big Bang 18

19. Facebook passes Google as top visited site in the U.S. March 2010 19

21. Become an Informer: Build presence on Twitter

22. Tell you own story: Make Photos/Videos available using Flip Cameras, Twitpic, & Flickr

23. Go home! Build robust on-line home for your work & use metrics to track success

24. Build a Fan Base: Use Facebook to provide a “home” for supporters & inform your communities20

26. Can be sent from your cell phone!

27. Share insights, make requests, announce achievements, send event invitations, solicit help, and give or receive advice – immediately

28. Status updates can appear on the LinkedIn homepages of your direct connections, where they can comment or respond.

29. Updates are visible to your connections, your entire network, or all LinkedIn members (depending on your account settings).

30. Receive expert advice or suggestions from members of your network Note: You can link other applications to your LinkedIn profile – SlideShare, WordPress, Twitter, Polls, etc.

32. Concept: with 6 Degrees of Separation everyone is at most six steps away from any other person on Earth - the “small world phenomenon”

33. The more robust your personal network, the fewer degrees between you and the people you want to know

34. Online, visible networks have benefits beyond offline networks – portability, speed, trust, durability, sustainability Note: With social media, you can be better known, networked and noticed – without leaving your desk!

35. The Possibilities What would it mean for your program to be connected to the leaders of your field? What would it mean for our effectiveness, for businesses, the nonprofit sector, and public sector partners to be connected on LinkedIn and other social media platforms? What would it mean for the entire non-profit sector in our state to the most connected in the country?

36. Be an Informer 24

38. Messages available to anyone – but sent directly to your “followers” accounts

39. Messages from the people you “Follow” sent to your account – all messages accessible through searching

40. Individual users have account names – identified by “@NAME”25

42. 140 characters or less

43. Millions of individual broadcasting networks with custom-built audiences26

45. Follow 5 new people – see who they “listen” to, then five more, then five more – watch the conversation happen

46. Try a search – Search.Twitter.com

47. Read the conversation – who is saying what? Follow some interesting folks.Adapted from http://www.readwriteweb.com/archives/5_simple_twitter_listening_tips_every_marketer.php 27

48. Listen…Search a “hashtag” 28

49. What have you learned by listening? What conversations are out there? Who is having them? Is there a voice missing from the discussion? Is there information missing? What value can you add? 29

51. How would it be different than how you communicate now?30

52. Managing it all TweetDeck hootsuite 31

53. What could you say on H1N1? Take one step today to protect your parents – help them get the #H1N1 vaccine (link) Most seniors in our county still haven’t been vaccinated for #H1N1. Help them get connected today (link) Prepare for summer. Sunscreen and #H1N1 vaccines for the vulnerable people in your life (kids, seniors). If you love someone, help them get vaccinated with the #H1N1 vaccine. Lots available in Alameda County. Five seconds can mean a year of #H1N1 coverage. Help someone you love get the vaccine today. A moment of reflection: What are my org’s new & social media barriers? Who are my skeptics? Who is already using these tools? 32

55. Record It! Flip Video Cameras $100 changes everything! Easy to use Easy to upload Easy to share Easy to evangelize 34

56. Using Video – Making a Point www.youtube.com/watch?v=ZHRC30ZWGHA Use the minds of others 35

57. Building your Broadcast Network Lobby Day 2010 A Tree Falls & Everyone Hears 36

58. Take Pictures – Define the Images & Debate Fighting Child Obesity Cameras Cellphones iPhones 37

59. Distribute your photos - instantly 38

60. Aggregate your photos 39

61. A moment of reflection: So…what do you have? Video? Photos? How could you use it to have a discussion? Could you post it? Host it? Re-mix it? 40

62. Let’s build a home on the web 41

63. Let’s build YOUR home Websites are cheap Websites are easy Websites can be updated Websites are YOUR space 42

65. Easy - host your site at wordpress.com, register an account and you’ll be ready to begin building your site in no time.

66. 5 Minutes – Wordpress is famous for its “Five minute” installation. Follow the instructions and you’ll be up and running in no time.43

67. Track It! Unique Visitors Visits/Visitors Pages Hits Robots/Spiders Visits Duration Referrers Key words/phrases Your Boss or Funder 44

68. Facebook passes Google as top visited site in the U.S. March 2010 45

69. Facebook – Your Home Link to News Item Promote Event 46

70. Facebook – Update Quickly Link to Blog Post a photo 47

71. Best Practices to Build a Following Ask their opinion Test their knowledge Promotions Say thank you Recruit Fans – w/ prizes Adapted from Beth Kantor’s Social Media Lab – Facebook & Mashable 48

72. Add Free “Apps” That was easy http://www.involver.com/pages/gallery.html 49

73. Facebook Fan Page – Listen & Engage 50

74. How Do You Feel? 51

75. Fear Free New & Social Media? Discuss. 52

76. Dan Cohen, PrincipalFull Court Press Communicationsdan@fcpcommunications.com510-271-0640