Chief Information Officer for West Virginia University Rehan Khan presenting to the Board of Governors, February 2011

1. West Virginia UniversityOffice of Information TechnologyUpdate to the BOG Audit Committee M. Rehan Khan Associate Provost and Chief Information Officer February 3, 2011

3. OIT Mission The Office of Information Technology’s mission is to provide a secure, reliable and robust information technology infrastructure that supports innovation and discovery, pedagogy, public service, and maintains essential production services and systems. 3

4. OIT Goals To be customer focused and a performance driven organization that empowers the University community through the use of information technology, to enrich the academic experience for students, and to strengthen the ability to teach, learn, conduct research, and to provide public service throughout West Virginia, the nation and beyond. 4

5. OIT Organizational Values Customer focused and performance driven Integrity and honesty Teamwork and professionalism Innovative, efficient and effective Accountability and continuous improvement Communication Winning attitude 5

6. OITServices Telecommunications Networks Information Security Project Management Database Management Application Development Data Center Operations Research Computing Technology Consulting Training and development Student Computer Labs Test/SEI Scanning Classroom Technology Help Desk Computer Repair LAN Services Domain/Server Management IT Resource Center WVU eCampus Application Support Middleware Services Email/Collaboration tools Wireless Access Divisional Campus support Software Licensing Strategic Planning 6

8. 1.5 Billion+ Unsuccessful Intrusion Attempts/Year

9. 50+ miles fiber optic cable & 250+ miles high speed copper

10. Network supports ~ 40,000 users

11. 100+ building connections

12. Manage 89,000 IP addresses

13. Wireless network consists of 700+ individual access points

14. Wireless infrastructure supports over 1800 simultaneous users/day

15. 100% wireless coverage in all residence halls and many other campus buildings

16. 124,648 Help Desk requests in 2010 (16% increase over 2009)

17. 154 technical workshops and webinars (1032 attendees)

18. Data Center - 250 Physical and Virtual Servers

19. 250 Terabytes of storage, three Storage Area Networks (SAN)

20. Storage demand growing at 18-20% per year7

22. 176,536 total enrollments

25. 419 Microsoft SQL Server databases8

27. eCampus (Blackboard/WebCT) = 99.954%

28. MIX (Student Portal) = 99.977%

29. Campus Network = 99.99%

30. Data Center No. 1 Waterfront = 100%

31. Data Center No. 2 WVNET = 99.954%9

33. College of Engineering and Mineral Resources

34. Davis College of Agriculture, Natural Resources, and Design

35. Extended Learning

36. VP of Research and Economic Development

37. Student Affairs – Student Systems Management

38. WVU Extension

40. WVU Institute of Technology

41. WVU at Parkersburg10

43. Realigned ITRC with Extended Learning to better serve the students and faculty utilizing virtual pedagogical methods

44. Academic Computing Advisory Committee (ACAC)

46. Penetration testing, application scanning, Intrusion, virus protection11

48. Will include all IT service providers, faculty and students12

52. CIO/OIT oversight ~ 30% of overall WVU IT resources and expenditures

55. EDUCAUSE Core DataSchools Included in Comparison * all schools includes are public institutions and have a Carnegie Classification of DR EXT 15

56. Student Technology Fee 16

57. Student Technology Fee 17

58. Central IT Staff Totals 18

59. Overall Budget 19

60. Summary of CIO Priorities Information Security Academic and Instructional Computing Research and Shared Computational Facilities Portfolio and Project Management Information Technology Governance IT Standards and policy development Recruitment and retention of highly skilled workforce Funding and Resources Achieve efficiency, results and cost reduction in a highly distributed WVU IT environment. Collaboration, partnerships, consolidation and integration to reduce duplicative services at all levels of the university 20

61. Comments and Contact M. Rehan Khan Associate Provost for Technology and Chief Information Officer West Virginia University Office: (304) 293-4874 mrkhan@mail.wvu.edu http://oit.wvu.edu/ 21