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IDL - International Digital Library Of
Technology & Research
Volume 1, Issue 2, Mar 2017 Available at: www.dbpublications.org
International e-Journal For Technology And Research-2017
IDL - International Digital Library 1 | P a g e Copyright@IDL-2017
E-Commerce Connected By Social Media:
Microblogging Information Recommitted to
Cold-Start Product
Ms. SNEHA A B 1
, Dr. K THIPPESWAMY 2
Dept. of Computer Science
1
MTech, Student– VTU PG Center, Mysuru, India
2
Guide & Head of Department– VTU PG Center, Mysuru, India
SURVEY PAPER
1 ABSTRACT: In recent years, the boundaries
between e-commerce and social networking have
become increasingly blurred. Many e-commerce
websites support the mechanism of social login where
users can sign on the websites using their social
network identities such as their Face book or Twitter
accounts. Users can also post their newly purchased
products on micro blogs with links to the e-commerce
product web pages. In this paper we propose a novel
solution for cross-site cold-start product
recommendation which aims to recommend products
from e-commerce websites to users at social
networking sites in “cold-start” situations, a problem
which has rarely been explored before. A major
challenge is how to leverage knowledge extracted
from social networking sites for cross-site cold-start
product recommendation. We propose to use the
linked users across social networking sites and e-
commerce websites (users who have social networking
accounts and have made purchases on e-commerce
websites) as a bridge to map users’ social networking
features to another feature representation for product
recommendation. In specific, we propose learning both
users’ and products’ feature representations (called
user embeddings and product embeddings,
respectively) from data collected from e-commerce
websites using recurrent neural networks and then
apply a modified gradient boosting trees method to
transform users’ social networking features into user
embeddings. We then develop a feature-based matrix
factorization approach which can leverage the learnt
user embeddings for cold-start product
recommendation. Experimental results on a large
dataset constructed from the largest Chinese micro
blogging service SINA WEIBO and the largest
Chinese B2C e-commerce website JINGDONG have
shown the effectiveness of our proposed framework.
2 INTRODUCTION: In recent years, the boundaries
between e-commerce and social networking have
become increasingly blurred. E-commerce websites
such as eBay features many of the characteristics of
social networks, including real-time status updates and
interactions between its buyers and sellers. Some e-
commerce websites also support the mechanism of
social login, which allows new users to sign in with
their existing login information from social
networking services such as Face book, Twitter or
Google+. Both Face book and Twitter have introduced
a new feature that allow users to buy products directly
from their websites by clicking a “buy” button to
purchase items in adverts or other posts. In China, the
e-commerce company ALIBABA has made a strategic
investment in SINA WEIBO1 where ALIBABA
product adverts can be directly delivered to SINA
WEIBO users. With the new trend of conducting e-
commerce activities on social networking sites, it is
important to leverage knowledge extracted from social
networking sites for the development of product
recommender systems.
The problem of recommending products from e-
commerce websites to users at social networking sites
who do not have historical purchase records, i.e., in
“cold-start” situations is studied. It is called cross-site
cold-start product recommendation. Although online
product recommendation has been extensively studied
before, most studies only focus on constructing
solutions within certain ecommerce websites and
mainly utilize users’ historical transaction records. The
cross-site cold-start product recommendation has been
rarely studied before.
IDL - International Digital Library Of
Technology & Research
Volume 1, Issue 2, Mar 2017 Available at: www.dbpublications.org
International e-Journal For Technology And Research-2017
IDL - International Digital Library 2 | P a g e Copyright@IDL-2017
In problem setting, only the users’ social networking
information is available and it is a challenging task to
transform the social networking information into latent
user features which can be effectively used for product
recommendation. To address this challenge, the use of
linked users across social networking sites and e-
commerce websites (users who have social networking
accounts and have made purchases on e-commerce
websites) is proposed as a bridge to map users’ social
networking features to latent features for product
recommendation. In specific, learning both users’ and
products’ feature representations (called user
embeddings and product embeddings, respectively) is
proposed from data collected from ecommerce
websites using recurrent neural networks and then
apply a modified gradient boosting trees method to
transform users’ social networking features into user
embeddings. Then, a feature based matrix factorization
approach is developed which can leverage the learnt
user embeddings for cold-start product
recommendation. The dataset is built from the largest
Chinese Micro blogging service SINA WEIBO2 and
the largest Chinese B2C e-commerce website
JINGDONG3, containing a total of 20,638 linked
users. The experimental results on the dataset have
shown the feasibility and the effectiveness of our
proposed framework.
3 SURVEY
3.1 Social Media Ecommerce “Here we studied about
the complete structure of ecommerce and social
shopping, the main thing here objected to social media
grew from connecting friends on Face book to uniting
brands and communities across platforms. Over the
past decade, social media has become an integral part
of people’s lives and, in turn, you’re marketing
strategy. Consumers today are online, they’re mobile
and they’re very social. And don’t think brands
haven’t noticed the shift. Many businesses use social
media ecommerce strategies to target their audience on
social networks before consumers visit their online
stores. Everything from taking a class to balancing a
budget to buying a car can be done online. It’s up to
brands to move to social to find new customers.
Social media has played a critical role in the evolution
of online shopping. In fact, 9 out of 10 consumers turn
to social media for help with a buying decision and
75% of people bought something because they saw it
on social media.
If you’re still on the fence about adopting a social
media ecommerce strategy, here are three important
reasons why you need to do so, and fast: People are
talking about you whether you’re using social media
or not. Without an active presence, you let users
control the story. This isn’t necessarily a bad thing
after all; word-of-mouth continues to be the most
credible form of advertising. But it’s when that story is
told with negative sentiment, or when a user’s
complaint goes unnoticed, that it becomes a problem.
Remember that ecommerce is driven by website
traffic. Social media is absolutely critical for directing
followers to your landing or product pages. If people
talk about you online, they’re generating awareness.
But if you talk back, you create connections and build
relationships that’ll benefit you well beyond a simple
link share. Some objectives to think about:
 How many new social media followers do
you want?
 How much social media traffic do you want
to receive?
 What’s the ideal ratio of visitors to
conversions?
 What’s the ideal ratio of audience growth and
engagement to sales?”
3.2 Social Commerce “Here mainly survey about
world best social media connectivity on face book
business, the owners often wonders about the ‘ROI of
social media’. Is my Face book page actually driving
sales? Is all this tweeting really doing anything for my
bottom line? Should I be on Interest and Instagram?
Well it turns out, when it comes to ecommerce, being
social matters.
To better understand how social media is impacting
the ecommerce industry, we analyzed data from 37
million social media visits that led to 529,000 orders.
Here are some interesting data points we surveyed:
Face book dominates as a source of social traffic and
sales. Nearly two thirds of all social media visits to
Shoplift stores come from Face book. Plus, an average
of 85% of all orders from social media comes from
Face book.
Orders from Reedit increased 152% in 2013.
Perhaps most interesting and surprising was
community style site Polypore which is generating the
highest average order value ahead of Face book,
Interest and Twitter. Also noteworthy in this category
is Instagram which is also generating higher average
orders than those same sites. This is especially
impressive considering the only clickable links in
Instagram are those in profile bios.
Face book has the highest conversion rate for all social
media ecommerce traffic at 1.85%
IDL - International Digital Library Of
Technology & Research
Volume 1, Issue 2, Mar 2017 Available at: www.dbpublications.org
International e-Journal For Technology And Research-2017
IDL - International Digital Library 3 | P a g e Copyright@IDL-2017
In addition to these stats, we've also analyzed specific
industries to determine which platforms are
performing well for them. You can check out all of our
findings in the info graphic below. Please click on the
image to view it in full-screen.”
3.3 Ways Ecommerce Companies Should Use
Social Media for Marketing “Today, social media
spending makes up a small fraction of most business’
marketing budgets. A recent Duke University survey
found that, on average, social media spending
accounted for just 9% of the overall budget. But that
number is projected to expand to nearly 22% in the
next five years.
Clearly, ecommerce marketers recognize the power of
social media to connect with an audience. Face book,
Twitter, LinkedIn, and Instagram are nearly ubiquitous
in our lives. They’re like the 21st-Century Main
Street; we use them to communicate, find information
quickly, and increasingly, to shop for products. For
Web businesses, effective social marketing represents
real value. Social networks offer new ways to reach
first-time customers, engage and reward existing
customers, and showcase the best your brand has to
offer. Your social network profiles and the content you
share are as important as a business’ storefront signage
and displays in the 1950s.
Why? Social networks are evolving from merely
places to find and distribute content; they’re becoming
commerce portals. Businesses that integrate social
media into their marketing strategy – from customer
acquisition, to sales, to re-engagement campaigns –
will benefit. Here are a few ways ecommerce
businesses can maximize their social marketing
efforts:” this survey we covered object are
Research: Marketers can see in real-time what your
audience cares about most, their interests, the
conversations they’re having and what they like. Use
your social networks to better segment audience and
understand your target demographics. This will help
you optimize your campaigns and deliver more
targeted messaging.
Service: Immediacy is big in social media; we want
information and we want it now. That’s why social
networks are so great for customer service. They
enable businesses to quickly respond to customer
inquiries. Plus, social media makes it easier to spot
and respond to unpleasant customer experiences.
Develop a strategy for responding to customer
inquiries via social media.
Acquisition: Your social profile is really your
storefront. Customers are now using social networks
to research companies and products. Your Yelp, Face
book, LinkedIn and other social pages provide the
perfect opportunity to make a lasting impression. Start
by optimizing your profiles and making important
information easy-to-find. Also, encourage your
existing customers to review your company on Face
book, Google, or Yelp.”
3.4 What Social Networks Work Best For
Ecommerce? “As inbound marketers, we know that
you should always make decisions on data. Ideally, the
data is our own - we track our efforts and the sales and
customer value that we generate. However, sometimes
it's useful to discover new opportunities to explore by
looking at what's driving success for the ecommerce
industry as a whole.
The awesome research team at Shoplift put together
this awesome info graphic, analyzing 37 million visits
from the social networking websites and collecting
data from 529,000 orders (making it one of the few
studies on this topic with a decent sample size and
statistical significance)Driving traffic and sales is an
important metric for measuring your effectiveness in
social media. There are, of course, other applications
of social media - such as customer service and
positively influencing SEO. However, knowing which
networks drive traffic that turns directly into sales will
help you know what networks may be worth engaging
in more proactively.
What would be an interesting expansion in this study
would be to break the sales down by the type of
content marketers are sharing in each network.
Obviously, the highly visual networks are going to
rely heavily on whether or not an image is included. It
would be interesting to break this data down into
marketers sharing coupons, educational content, social
proof, contests, simple product detail pages, etc. We
know from survey and anecdotal evidence that just
spamming product detail pages, for example, isn't the
best way to drive sales and that educational or social-
proof content is more likely to drive traffic. It makes
sense, given Face book’s massive size and dominance
in overall share of social media users, that Face book
would have a significant share of the traffic. Face book
has an extremely sticky user interface, making it more
active than ‘idle browsing’ sites like Interest.
It seems unlikely, even given the reported nervousness
by Face book’s executives that they're becoming un-
cool to the next generation, that ecommerce marketers
will be able to ignore this channel. Even given Face
IDL - International Digital Library Of
Technology & Research
Volume 1, Issue 2, Mar 2017 Available at: www.dbpublications.org
International e-Journal For Technology And Research-2017
IDL - International Digital Library 4 | P a g e Copyright@IDL-2017
book’s increasing costs based on the lower organic
engagement they're allowing, sales from Face book
grew 129% last year and ecommerce marketers will
need to continue to be heavily engaged on Face book.”
3.5 The Impact Of Social Media On E-Commerce
“When the World Wide Web first came out, it began
as a competitive advantage for every business that
embraced it. Very quickly, the Web became a business
necessity. It simply wasn't possible to remain
competitive without having an online presence. In fact,
companies now generate roughly $2.4 million every
minute through e-commerce. Though a large chunk of
this revenue comes directly from social media, with
Face book, Interest and Twitter helping to generate
more than $40,000 every 60 seconds. These properties
represent just a tiny slice of the larger social media
pie. It’s almost impossible to calculate the indirect
influence that social media has on consumer spending.
A user might learn of a new brand or promotion from
her Face book feed and decide to purchase that
product many weeks after the fact. Yet according to
Epsilon Data Management, social media campaigns
are a key driver of shopping habits, responsible for
more customer engagement than any other marketing
channel currently available.”
3.6 Dealing with the new user cold-start problem in
recommender systems: A comparative review “The
Recommender System (RS) is an efficient tool for
decision makers that assist in the selection of
appropriate items according to their preferences and
interests. This system has been applied to various
domains to personalize applications by recommending
items such as books, movies, songs, restaurants, news
articles and jokes, among others. An important issue
for the RS that has greatly captured the attention of
researchers is the new user cold-start problem, which
occurs when there is a new user that has been
registered to the system and no prior rating of this user
is found in the rating table. In this paper, we first
present a classification that divides the relevant studies
addressing the new user cold-start problem into three
major groups and summarize their advantages and
disadvantages in a tabular format. Next, some typical
algorithms of these groups, such as MIPFGWC-CS,
NHSM, FARAMS and HU–FCF, are described.
Finally, these algorithms are implemented and
validated on some benchmark RS datasets under
various settings of the new user cold start. The
experimental results indicate that NHSM achieves
better accuracy and computational time than the
relevant methods.”
4 CONCLUSION
Using this survey finally we conclude that a novel
problem, cross-site cold-start product
recommendation, i.e., recommending products from e-
commerce websites to Micro blogging users without
historical purchase records is studied. The main idea is
that on the e-commerce websites, users and products
can be represented in the same latent feature space
through feature learning with the recurrent neural
networks. Using a set of linked users across both e-
commerce websites and social networking sites as a
bridge, feature mapping functions can be learned using
a modified gradient boosting trees method, which
maps users’ attributes extracted from social
networking sites onto feature representations learned
from e-commerce websites. The mapped user features
can be effectively incorporated into a feature-based
matrix factorization approach for cloud start product
recommendation. A large dataset is constructed from
WEIBO and JINGDONG. The results will show that
the proposed framework is indeed effective in
addressing the cross-site cold-start product
recommendation problem. Currently, only simple
neutral network architecture has been employed for
user and product embedding learning. In the future,
more advanced deep learning models such as
Convolution Neural Networks13 can be study for
learning.
OTHER REFERENCES
[1] J. Wang, W. X. Zhao, Y. He, and X. Li,
“Leveraging product adopter information from online
reviews for product recommendation,” in ICWSM,
2015.
[2] W. X. Zhao, Y. Guo, Y. He, H. Jiang, Y. Wu, and
X. Li, “We know what you want to buy: a
demographic-based system for product
recommendation on microblogs,” in SIGKDD, 2014.
[3] J. Wang and Y. Zhang, “Opportunity model for e-
commerce recommendation: Right product; right
time,” in SIGIR, 2013.
[4] M. Giering, “Retail sales prediction and item
recommendations using customer demographics at
store level,” SIGKDD Explor. Newsl., vol. 10, no. 2,
Dec. 2008.
IDL - International Digital Library Of
Technology & Research
Volume 1, Issue 2, Mar 2017 Available at: www.dbpublications.org
International e-Journal For Technology And Research-2017
IDL - International Digital Library 5 | P a g e Copyright@IDL-2017
[5] G. Linden, B. Smith, and J. York, “Amazon.com
recommendations: Item-to-item collaborative
filtering,” IEEE Internet Computing, vol. 7, no. 1, Jan.
2003.
[6] Y. Seroussi, F. Bohnert, and I. Zukerman,
“Personalised rating prediction for new users using
latent factor models,” in ACM HH, 2011.
[7] T. Mikolov, I. Sutskever, K. Chen, G. S. Corrado,
and J. Dean, “Distributed representations of words
and phrases and their compositionality,” in NIPS,
2013.
[8] Q. V. Le and T. Mikolov, “Distributed
representations of sentencesand documents,” CoRR,
vol. abs/1405.4053, 2014.
[9] J. Lin, K. Sugiyama, M. Kan, and T. Chua,
“Addressing coldstart in app recommendation: latent
user models constructed from twitter followers,” in
SIGIR, 2013.
[10] T. Mikolov, K. Chen, G. Corrado, and J. Dean,
“Efficient estimation of word representations in vector
space,” CoRR, vol. abs/1301.3781, 2014.
[11] Y. Koren, R. Bell, and C. Volinsky, “Matrix
factorization techniquesfor recommender systems,”
Computer, vol. 42, no. 8, pp. 30–37, Aug. 2009.

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E-Commerce Connected By Social Media: Microblogging Information Recommitted to Cold-Start Product

  • 1. IDL - International Digital Library Of Technology & Research Volume 1, Issue 2, Mar 2017 Available at: www.dbpublications.org International e-Journal For Technology And Research-2017 IDL - International Digital Library 1 | P a g e Copyright@IDL-2017 E-Commerce Connected By Social Media: Microblogging Information Recommitted to Cold-Start Product Ms. SNEHA A B 1 , Dr. K THIPPESWAMY 2 Dept. of Computer Science 1 MTech, Student– VTU PG Center, Mysuru, India 2 Guide & Head of Department– VTU PG Center, Mysuru, India SURVEY PAPER 1 ABSTRACT: In recent years, the boundaries between e-commerce and social networking have become increasingly blurred. Many e-commerce websites support the mechanism of social login where users can sign on the websites using their social network identities such as their Face book or Twitter accounts. Users can also post their newly purchased products on micro blogs with links to the e-commerce product web pages. In this paper we propose a novel solution for cross-site cold-start product recommendation which aims to recommend products from e-commerce websites to users at social networking sites in “cold-start” situations, a problem which has rarely been explored before. A major challenge is how to leverage knowledge extracted from social networking sites for cross-site cold-start product recommendation. We propose to use the linked users across social networking sites and e- commerce websites (users who have social networking accounts and have made purchases on e-commerce websites) as a bridge to map users’ social networking features to another feature representation for product recommendation. In specific, we propose learning both users’ and products’ feature representations (called user embeddings and product embeddings, respectively) from data collected from e-commerce websites using recurrent neural networks and then apply a modified gradient boosting trees method to transform users’ social networking features into user embeddings. We then develop a feature-based matrix factorization approach which can leverage the learnt user embeddings for cold-start product recommendation. Experimental results on a large dataset constructed from the largest Chinese micro blogging service SINA WEIBO and the largest Chinese B2C e-commerce website JINGDONG have shown the effectiveness of our proposed framework. 2 INTRODUCTION: In recent years, the boundaries between e-commerce and social networking have become increasingly blurred. E-commerce websites such as eBay features many of the characteristics of social networks, including real-time status updates and interactions between its buyers and sellers. Some e- commerce websites also support the mechanism of social login, which allows new users to sign in with their existing login information from social networking services such as Face book, Twitter or Google+. Both Face book and Twitter have introduced a new feature that allow users to buy products directly from their websites by clicking a “buy” button to purchase items in adverts or other posts. In China, the e-commerce company ALIBABA has made a strategic investment in SINA WEIBO1 where ALIBABA product adverts can be directly delivered to SINA WEIBO users. With the new trend of conducting e- commerce activities on social networking sites, it is important to leverage knowledge extracted from social networking sites for the development of product recommender systems. The problem of recommending products from e- commerce websites to users at social networking sites who do not have historical purchase records, i.e., in “cold-start” situations is studied. It is called cross-site cold-start product recommendation. Although online product recommendation has been extensively studied before, most studies only focus on constructing solutions within certain ecommerce websites and mainly utilize users’ historical transaction records. The cross-site cold-start product recommendation has been rarely studied before.
  • 2. IDL - International Digital Library Of Technology & Research Volume 1, Issue 2, Mar 2017 Available at: www.dbpublications.org International e-Journal For Technology And Research-2017 IDL - International Digital Library 2 | P a g e Copyright@IDL-2017 In problem setting, only the users’ social networking information is available and it is a challenging task to transform the social networking information into latent user features which can be effectively used for product recommendation. To address this challenge, the use of linked users across social networking sites and e- commerce websites (users who have social networking accounts and have made purchases on e-commerce websites) is proposed as a bridge to map users’ social networking features to latent features for product recommendation. In specific, learning both users’ and products’ feature representations (called user embeddings and product embeddings, respectively) is proposed from data collected from ecommerce websites using recurrent neural networks and then apply a modified gradient boosting trees method to transform users’ social networking features into user embeddings. Then, a feature based matrix factorization approach is developed which can leverage the learnt user embeddings for cold-start product recommendation. The dataset is built from the largest Chinese Micro blogging service SINA WEIBO2 and the largest Chinese B2C e-commerce website JINGDONG3, containing a total of 20,638 linked users. The experimental results on the dataset have shown the feasibility and the effectiveness of our proposed framework. 3 SURVEY 3.1 Social Media Ecommerce “Here we studied about the complete structure of ecommerce and social shopping, the main thing here objected to social media grew from connecting friends on Face book to uniting brands and communities across platforms. Over the past decade, social media has become an integral part of people’s lives and, in turn, you’re marketing strategy. Consumers today are online, they’re mobile and they’re very social. And don’t think brands haven’t noticed the shift. Many businesses use social media ecommerce strategies to target their audience on social networks before consumers visit their online stores. Everything from taking a class to balancing a budget to buying a car can be done online. It’s up to brands to move to social to find new customers. Social media has played a critical role in the evolution of online shopping. In fact, 9 out of 10 consumers turn to social media for help with a buying decision and 75% of people bought something because they saw it on social media. If you’re still on the fence about adopting a social media ecommerce strategy, here are three important reasons why you need to do so, and fast: People are talking about you whether you’re using social media or not. Without an active presence, you let users control the story. This isn’t necessarily a bad thing after all; word-of-mouth continues to be the most credible form of advertising. But it’s when that story is told with negative sentiment, or when a user’s complaint goes unnoticed, that it becomes a problem. Remember that ecommerce is driven by website traffic. Social media is absolutely critical for directing followers to your landing or product pages. If people talk about you online, they’re generating awareness. But if you talk back, you create connections and build relationships that’ll benefit you well beyond a simple link share. Some objectives to think about:  How many new social media followers do you want?  How much social media traffic do you want to receive?  What’s the ideal ratio of visitors to conversions?  What’s the ideal ratio of audience growth and engagement to sales?” 3.2 Social Commerce “Here mainly survey about world best social media connectivity on face book business, the owners often wonders about the ‘ROI of social media’. Is my Face book page actually driving sales? Is all this tweeting really doing anything for my bottom line? Should I be on Interest and Instagram? Well it turns out, when it comes to ecommerce, being social matters. To better understand how social media is impacting the ecommerce industry, we analyzed data from 37 million social media visits that led to 529,000 orders. Here are some interesting data points we surveyed: Face book dominates as a source of social traffic and sales. Nearly two thirds of all social media visits to Shoplift stores come from Face book. Plus, an average of 85% of all orders from social media comes from Face book. Orders from Reedit increased 152% in 2013. Perhaps most interesting and surprising was community style site Polypore which is generating the highest average order value ahead of Face book, Interest and Twitter. Also noteworthy in this category is Instagram which is also generating higher average orders than those same sites. This is especially impressive considering the only clickable links in Instagram are those in profile bios. Face book has the highest conversion rate for all social media ecommerce traffic at 1.85%
  • 3. IDL - International Digital Library Of Technology & Research Volume 1, Issue 2, Mar 2017 Available at: www.dbpublications.org International e-Journal For Technology And Research-2017 IDL - International Digital Library 3 | P a g e Copyright@IDL-2017 In addition to these stats, we've also analyzed specific industries to determine which platforms are performing well for them. You can check out all of our findings in the info graphic below. Please click on the image to view it in full-screen.” 3.3 Ways Ecommerce Companies Should Use Social Media for Marketing “Today, social media spending makes up a small fraction of most business’ marketing budgets. A recent Duke University survey found that, on average, social media spending accounted for just 9% of the overall budget. But that number is projected to expand to nearly 22% in the next five years. Clearly, ecommerce marketers recognize the power of social media to connect with an audience. Face book, Twitter, LinkedIn, and Instagram are nearly ubiquitous in our lives. They’re like the 21st-Century Main Street; we use them to communicate, find information quickly, and increasingly, to shop for products. For Web businesses, effective social marketing represents real value. Social networks offer new ways to reach first-time customers, engage and reward existing customers, and showcase the best your brand has to offer. Your social network profiles and the content you share are as important as a business’ storefront signage and displays in the 1950s. Why? Social networks are evolving from merely places to find and distribute content; they’re becoming commerce portals. Businesses that integrate social media into their marketing strategy – from customer acquisition, to sales, to re-engagement campaigns – will benefit. Here are a few ways ecommerce businesses can maximize their social marketing efforts:” this survey we covered object are Research: Marketers can see in real-time what your audience cares about most, their interests, the conversations they’re having and what they like. Use your social networks to better segment audience and understand your target demographics. This will help you optimize your campaigns and deliver more targeted messaging. Service: Immediacy is big in social media; we want information and we want it now. That’s why social networks are so great for customer service. They enable businesses to quickly respond to customer inquiries. Plus, social media makes it easier to spot and respond to unpleasant customer experiences. Develop a strategy for responding to customer inquiries via social media. Acquisition: Your social profile is really your storefront. Customers are now using social networks to research companies and products. Your Yelp, Face book, LinkedIn and other social pages provide the perfect opportunity to make a lasting impression. Start by optimizing your profiles and making important information easy-to-find. Also, encourage your existing customers to review your company on Face book, Google, or Yelp.” 3.4 What Social Networks Work Best For Ecommerce? “As inbound marketers, we know that you should always make decisions on data. Ideally, the data is our own - we track our efforts and the sales and customer value that we generate. However, sometimes it's useful to discover new opportunities to explore by looking at what's driving success for the ecommerce industry as a whole. The awesome research team at Shoplift put together this awesome info graphic, analyzing 37 million visits from the social networking websites and collecting data from 529,000 orders (making it one of the few studies on this topic with a decent sample size and statistical significance)Driving traffic and sales is an important metric for measuring your effectiveness in social media. There are, of course, other applications of social media - such as customer service and positively influencing SEO. However, knowing which networks drive traffic that turns directly into sales will help you know what networks may be worth engaging in more proactively. What would be an interesting expansion in this study would be to break the sales down by the type of content marketers are sharing in each network. Obviously, the highly visual networks are going to rely heavily on whether or not an image is included. It would be interesting to break this data down into marketers sharing coupons, educational content, social proof, contests, simple product detail pages, etc. We know from survey and anecdotal evidence that just spamming product detail pages, for example, isn't the best way to drive sales and that educational or social- proof content is more likely to drive traffic. It makes sense, given Face book’s massive size and dominance in overall share of social media users, that Face book would have a significant share of the traffic. Face book has an extremely sticky user interface, making it more active than ‘idle browsing’ sites like Interest. It seems unlikely, even given the reported nervousness by Face book’s executives that they're becoming un- cool to the next generation, that ecommerce marketers will be able to ignore this channel. Even given Face
  • 4. IDL - International Digital Library Of Technology & Research Volume 1, Issue 2, Mar 2017 Available at: www.dbpublications.org International e-Journal For Technology And Research-2017 IDL - International Digital Library 4 | P a g e Copyright@IDL-2017 book’s increasing costs based on the lower organic engagement they're allowing, sales from Face book grew 129% last year and ecommerce marketers will need to continue to be heavily engaged on Face book.” 3.5 The Impact Of Social Media On E-Commerce “When the World Wide Web first came out, it began as a competitive advantage for every business that embraced it. Very quickly, the Web became a business necessity. It simply wasn't possible to remain competitive without having an online presence. In fact, companies now generate roughly $2.4 million every minute through e-commerce. Though a large chunk of this revenue comes directly from social media, with Face book, Interest and Twitter helping to generate more than $40,000 every 60 seconds. These properties represent just a tiny slice of the larger social media pie. It’s almost impossible to calculate the indirect influence that social media has on consumer spending. A user might learn of a new brand or promotion from her Face book feed and decide to purchase that product many weeks after the fact. Yet according to Epsilon Data Management, social media campaigns are a key driver of shopping habits, responsible for more customer engagement than any other marketing channel currently available.” 3.6 Dealing with the new user cold-start problem in recommender systems: A comparative review “The Recommender System (RS) is an efficient tool for decision makers that assist in the selection of appropriate items according to their preferences and interests. This system has been applied to various domains to personalize applications by recommending items such as books, movies, songs, restaurants, news articles and jokes, among others. An important issue for the RS that has greatly captured the attention of researchers is the new user cold-start problem, which occurs when there is a new user that has been registered to the system and no prior rating of this user is found in the rating table. In this paper, we first present a classification that divides the relevant studies addressing the new user cold-start problem into three major groups and summarize their advantages and disadvantages in a tabular format. Next, some typical algorithms of these groups, such as MIPFGWC-CS, NHSM, FARAMS and HU–FCF, are described. Finally, these algorithms are implemented and validated on some benchmark RS datasets under various settings of the new user cold start. The experimental results indicate that NHSM achieves better accuracy and computational time than the relevant methods.” 4 CONCLUSION Using this survey finally we conclude that a novel problem, cross-site cold-start product recommendation, i.e., recommending products from e- commerce websites to Micro blogging users without historical purchase records is studied. The main idea is that on the e-commerce websites, users and products can be represented in the same latent feature space through feature learning with the recurrent neural networks. Using a set of linked users across both e- commerce websites and social networking sites as a bridge, feature mapping functions can be learned using a modified gradient boosting trees method, which maps users’ attributes extracted from social networking sites onto feature representations learned from e-commerce websites. The mapped user features can be effectively incorporated into a feature-based matrix factorization approach for cloud start product recommendation. A large dataset is constructed from WEIBO and JINGDONG. The results will show that the proposed framework is indeed effective in addressing the cross-site cold-start product recommendation problem. Currently, only simple neutral network architecture has been employed for user and product embedding learning. In the future, more advanced deep learning models such as Convolution Neural Networks13 can be study for learning. OTHER REFERENCES [1] J. Wang, W. X. Zhao, Y. He, and X. Li, “Leveraging product adopter information from online reviews for product recommendation,” in ICWSM, 2015. [2] W. X. Zhao, Y. Guo, Y. He, H. Jiang, Y. Wu, and X. Li, “We know what you want to buy: a demographic-based system for product recommendation on microblogs,” in SIGKDD, 2014. [3] J. Wang and Y. Zhang, “Opportunity model for e- commerce recommendation: Right product; right time,” in SIGIR, 2013. [4] M. Giering, “Retail sales prediction and item recommendations using customer demographics at store level,” SIGKDD Explor. Newsl., vol. 10, no. 2, Dec. 2008.
  • 5. IDL - International Digital Library Of Technology & Research Volume 1, Issue 2, Mar 2017 Available at: www.dbpublications.org International e-Journal For Technology And Research-2017 IDL - International Digital Library 5 | P a g e Copyright@IDL-2017 [5] G. Linden, B. Smith, and J. York, “Amazon.com recommendations: Item-to-item collaborative filtering,” IEEE Internet Computing, vol. 7, no. 1, Jan. 2003. [6] Y. Seroussi, F. Bohnert, and I. Zukerman, “Personalised rating prediction for new users using latent factor models,” in ACM HH, 2011. [7] T. Mikolov, I. Sutskever, K. Chen, G. S. Corrado, and J. Dean, “Distributed representations of words and phrases and their compositionality,” in NIPS, 2013. [8] Q. V. Le and T. Mikolov, “Distributed representations of sentencesand documents,” CoRR, vol. abs/1405.4053, 2014. [9] J. Lin, K. Sugiyama, M. Kan, and T. Chua, “Addressing coldstart in app recommendation: latent user models constructed from twitter followers,” in SIGIR, 2013. [10] T. Mikolov, K. Chen, G. Corrado, and J. Dean, “Efficient estimation of word representations in vector space,” CoRR, vol. abs/1301.3781, 2014. [11] Y. Koren, R. Bell, and C. Volinsky, “Matrix factorization techniquesfor recommender systems,” Computer, vol. 42, no. 8, pp. 30–37, Aug. 2009.