4ps of maruti suzuki

Dipanway Bhabuk
Dipanway BhabukExecutive Sales (Relationship) at Info Edge India Ltd um Info Edge India Ltd
Created By 
Dipanway Bhabuk
Maruti Udyog Limited was established in February 1981, though the actual production commenced only in 1983. 
It started with Maruti 800, based on the Suzuki Alto kei car which at the time was the only modern car available 
in India. Its only competitors were Hindustan Ambassador and Premier Padmini. Originally, 74% of the company 
was owned by the Indian government, and 26% by Suzuki of Japan. As of May 2007, the government of India 
sold its complete share to Indian financial institutions and no longer has any stake in Maruti Udyog
PRODUCT 
Product is anything that can satisfy human needs and wants. The product is a combination of tangible and 
intangible aspects of the products offered by the manufacturer to the customers. It can be defined as a 
bundle of satisfactions and dissatisfactions offered by company to the customers at a point of time. The 
product strategy of Maruti is that its focus is on catering the needs of almost all the segments. Maruti 
Suzuki offers 16 brands consisting of Maruti 800, Maruti Omni, Maruti Alto, Maruti Versa, Maruti Gypsy, 
Maruti A Star, MarutiWagon R, Maruti Zen Estilo, Maruti Swift, Maruti SX4, MarutiKizashi, Maruti 
Eeco, Maruti Ertiga, Maruti Grand Vitara and 150 variants spanning across all segments. Thus company 
creates products that are unique and valued and it is attaining advantage either through differentiation via 
new features, improved performance, after sales service or through cost leadership.
PRICE 
The price is the amount a customer pays for the product. It is fixed after considering various 
factors such as market share, competition, material costs, product identity and the customer's 
perceived value of the product. The business may increase or decrease the price of product if other 
stores have the same product. The price decision is very sensitive and for that special care is to be 
taken to get the competitive edge. There are various factors to determine a price of a car, such as 
market condition, cost incurred to build a car, profit by company, dealer profit. The company’s 
pricing strategies are such that every customer can own a car or upgrade to another one of his or 
her choice. The company offered a different model at a price difference of around 10,000. It 
follows a price-point-strategy wherein they have products available in almost all possible price 
points.
MODEL NAME PRICING RANGE 
Maruti 800 2,10,027 - 2,32,610 
Maruti A-Star 3,81,171 - 4,66,219 
Maruti Alto 800 2,42,775 – 3,56,775 
Maruti Alto K10 3,21,358 - 3,34,598 
Maruti Eeco 3,05,675 - 4,10,893 
Maruti Ertiga 5,98,970 - 8,70,970 
Maruti Grand Vitara 22,68,064 - 24,60,529 
Maruti Gypsy 5,51,409 - 6,01,057 
Maruti Kizashi 16,52,875 - 17,52,875 
Maruti Omni 2,17,655 - 2,82,013 
Maruti Swift 4,48,893 - 6,87,768 
Maruti SX4 7,38,114 - 9,79,786 
MarutiWagon R 3,57,880 - 4,44,674
PLACE 
Distribution strategy of a firm is a plan created by the management of a manufacturing business that 
specifies how the firm wishes to transfer its products to intermediaries, retailers and end consumers. 
Maruti Suzuki has two manufacturing facilities in India. Both manufacturing facilities have a 
combined production capacity of 14,50,000 vehicles annually. Maruti has a strong dealer network. 
Infact it was one of the very first companies in the country to understand the importance of after sales 
service in high involvement products like cars. It has the largest distribution & Service network 
comprising of over 400 sales showrooms, over 600 dealer workshops, and 1900 Authorized Service 
Stations spanning across over 1190 cities unparalleled in the country. It has 30 Express Service on 30 
National Highways across 1,314 cities in India. Most of the service stations are managed on franchise 
basis where Maruti trains the local staff. To increase their reach to rural India, where setting up a 
complete dealership was very difficult, they opened extension counters which are operated by some 
dealer in the city thereby ensuring increased customer touch points without risking the viability of the 
dealers.
Promotion 
The promotion includes all communications a marketer used in the market for his products and services to create 
awareness, to persuade the customers, to buy and retain in future also. For improvement in the position of sales or 
progress of business this method is used. 
ROAD SHOWS: 
The Company organizes road shows to display vehicles in the pavilions during various college festivals and 
exhibition. 
RADIO: 
Radio is one of the biggest medium to communicate. The company goes for radio announcements to convey about 
the product features, price, qualities, etc. 
PRINT MEDIA: 
The company also promotes with the help of print media .Advertisement is given in leading newspapers as well as 
they distribute brochures and leaflets at public places to reach the customers. At times they organize workshops 
and seminars to display their models and they also offer test drive. The company also advertises through banners 
and posters. 
Broadcasting media: Advertisement on televisions and Internet
Presented By 
Dipanway Bhabuk
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4ps of maruti suzuki

  • 2. Maruti Udyog Limited was established in February 1981, though the actual production commenced only in 1983. It started with Maruti 800, based on the Suzuki Alto kei car which at the time was the only modern car available in India. Its only competitors were Hindustan Ambassador and Premier Padmini. Originally, 74% of the company was owned by the Indian government, and 26% by Suzuki of Japan. As of May 2007, the government of India sold its complete share to Indian financial institutions and no longer has any stake in Maruti Udyog
  • 3. PRODUCT Product is anything that can satisfy human needs and wants. The product is a combination of tangible and intangible aspects of the products offered by the manufacturer to the customers. It can be defined as a bundle of satisfactions and dissatisfactions offered by company to the customers at a point of time. The product strategy of Maruti is that its focus is on catering the needs of almost all the segments. Maruti Suzuki offers 16 brands consisting of Maruti 800, Maruti Omni, Maruti Alto, Maruti Versa, Maruti Gypsy, Maruti A Star, MarutiWagon R, Maruti Zen Estilo, Maruti Swift, Maruti SX4, MarutiKizashi, Maruti Eeco, Maruti Ertiga, Maruti Grand Vitara and 150 variants spanning across all segments. Thus company creates products that are unique and valued and it is attaining advantage either through differentiation via new features, improved performance, after sales service or through cost leadership.
  • 4. PRICE The price is the amount a customer pays for the product. It is fixed after considering various factors such as market share, competition, material costs, product identity and the customer's perceived value of the product. The business may increase or decrease the price of product if other stores have the same product. The price decision is very sensitive and for that special care is to be taken to get the competitive edge. There are various factors to determine a price of a car, such as market condition, cost incurred to build a car, profit by company, dealer profit. The company’s pricing strategies are such that every customer can own a car or upgrade to another one of his or her choice. The company offered a different model at a price difference of around 10,000. It follows a price-point-strategy wherein they have products available in almost all possible price points.
  • 5. MODEL NAME PRICING RANGE Maruti 800 2,10,027 - 2,32,610 Maruti A-Star 3,81,171 - 4,66,219 Maruti Alto 800 2,42,775 – 3,56,775 Maruti Alto K10 3,21,358 - 3,34,598 Maruti Eeco 3,05,675 - 4,10,893 Maruti Ertiga 5,98,970 - 8,70,970 Maruti Grand Vitara 22,68,064 - 24,60,529 Maruti Gypsy 5,51,409 - 6,01,057 Maruti Kizashi 16,52,875 - 17,52,875 Maruti Omni 2,17,655 - 2,82,013 Maruti Swift 4,48,893 - 6,87,768 Maruti SX4 7,38,114 - 9,79,786 MarutiWagon R 3,57,880 - 4,44,674
  • 6. PLACE Distribution strategy of a firm is a plan created by the management of a manufacturing business that specifies how the firm wishes to transfer its products to intermediaries, retailers and end consumers. Maruti Suzuki has two manufacturing facilities in India. Both manufacturing facilities have a combined production capacity of 14,50,000 vehicles annually. Maruti has a strong dealer network. Infact it was one of the very first companies in the country to understand the importance of after sales service in high involvement products like cars. It has the largest distribution & Service network comprising of over 400 sales showrooms, over 600 dealer workshops, and 1900 Authorized Service Stations spanning across over 1190 cities unparalleled in the country. It has 30 Express Service on 30 National Highways across 1,314 cities in India. Most of the service stations are managed on franchise basis where Maruti trains the local staff. To increase their reach to rural India, where setting up a complete dealership was very difficult, they opened extension counters which are operated by some dealer in the city thereby ensuring increased customer touch points without risking the viability of the dealers.
  • 7. Promotion The promotion includes all communications a marketer used in the market for his products and services to create awareness, to persuade the customers, to buy and retain in future also. For improvement in the position of sales or progress of business this method is used. ROAD SHOWS: The Company organizes road shows to display vehicles in the pavilions during various college festivals and exhibition. RADIO: Radio is one of the biggest medium to communicate. The company goes for radio announcements to convey about the product features, price, qualities, etc. PRINT MEDIA: The company also promotes with the help of print media .Advertisement is given in leading newspapers as well as they distribute brochures and leaflets at public places to reach the customers. At times they organize workshops and seminars to display their models and they also offer test drive. The company also advertises through banners and posters. Broadcasting media: Advertisement on televisions and Internet