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WHAT TO DO WHEN THE
REGULATOR COMES A-KNOCKING

                  David Crocker
INSPECTIONS v. INVESTIGATIONS:
Section 54 of the Occupational Health and Safety Act
(“OHSA”) provides Provincial Officers with broad
inspection powers.
For an investigation, however, there are constitutional
protections which limit what an Officer can do.
Section 8 of Charter protects against unreasonable
search and seizure.
You must know, therefore, the difference between an
inspection and an investigation to assert your rights.
INSPECTION:
•   To determine compliance with OHSA or its Regulations
INVESTIGATION:
Old Test: If Officer has reasonable and probable grounds to
      believe an offence has been committed

New Test: Whether the predominant purpose of the
     Officer’s attendance is to gather evidence to
     determine penal liability, establishing an adversarial
     relationship
Provincial Officers with the Ministry of Labour are
authorized to conduct both workplace inspections and
workplace investigations.
They often start with an inspection which evolves into
an investigation.



This means you have to be on your toes if you want to
take advantage of your Charter Rights.
HOW TO PREPARE FOR THE REGULATOR:
•   Have Standard Operating Procedures (“SOP”)
•   Know how to contact the Management Team
•   Have a telephone tree or other contact system – and
    continuously update it
•   Train everyone on SOP and their use
GREETING THE REGULATOR:
•   Probably most important stage of visit
•   Your chance to assert some control over the process
    •   Always have someone on-site trained to deal with the
        Regulator
    •   Train security/reception to take routine information from
        the investigator:
        •   name, badge number, if applicable, get a card, have
            him/her sign in
        •   Have him/her wait until you are ready
HE/SHE SHOULD:
•   Remain calm
•   Be courteous – never antagonize
•   Be assertive – never aggressive
•   Ask investigator to wait for the Trained Management
    Representative to meet him/her
THE TRAINED MANAGEMENT REPRESENTATIVE
SHOULD ASK THE INVESTIGATOR:


•   What’s the purpose of your attendance?
•   Is this an inspection or an investigation?
    •   If it’s an investigation:
        •   what’s the potential offence/infraction?
        •   is it just the company or employees too?
ASK IF HE HAS A WARRANT:
•   Advise that you want to make two telephone calls
    •   To your lawyer
    •   To the Senior Person on the telephone tree
IF HE HAS A WARRANT:
•   Read it carefully to counsel
•   It restricts what the Officer needs to do

    WHILE THIS IS GOING ON, KEEP THE
    INVESTIGATOR IN A BOARD/MEETING ROOM
THE INVESTIGATION:
•   Make sure there is at least one Management
    Representative always with the Investigator
•   Take notes
•   Use regular safety protocols
•   Make a list of documents taken or photos taken
•   If there is any question about whether a specific
    document should be taken, consult counsel
BEFORE OFFICER LEAVES:
•   Ask him/her to sign your notes
•   Decline any request to sign a statement

REMEMBER:
• Anything said can be used to support their case
• Do not mistake apparent friendliness for anything real
DAY-TO-DAY PREPAREDNESS:


•   Keep all desks clear of paper that is not presently being
    used
•   Keep all file cabinets and other storage areas closed
•   Keep all common areas – e.g. kitchens, waiting/meeting
    rooms free of any “work related” papers or documents
SOP:
•   So everybody knows the drill

RECORD KEEPING:
• Records should always be kept
• Will help to establish due diligence, if necessary

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What to Do When Regulators Come A-knocking

  • 1. WHAT TO DO WHEN THE REGULATOR COMES A-KNOCKING David Crocker
  • 3. Section 54 of the Occupational Health and Safety Act (“OHSA”) provides Provincial Officers with broad inspection powers.
  • 4. For an investigation, however, there are constitutional protections which limit what an Officer can do.
  • 5. Section 8 of Charter protects against unreasonable search and seizure.
  • 6. You must know, therefore, the difference between an inspection and an investigation to assert your rights.
  • 7. INSPECTION: • To determine compliance with OHSA or its Regulations
  • 8. INVESTIGATION: Old Test: If Officer has reasonable and probable grounds to believe an offence has been committed New Test: Whether the predominant purpose of the Officer’s attendance is to gather evidence to determine penal liability, establishing an adversarial relationship
  • 9. Provincial Officers with the Ministry of Labour are authorized to conduct both workplace inspections and workplace investigations.
  • 10. They often start with an inspection which evolves into an investigation. This means you have to be on your toes if you want to take advantage of your Charter Rights.
  • 11. HOW TO PREPARE FOR THE REGULATOR: • Have Standard Operating Procedures (“SOP”) • Know how to contact the Management Team • Have a telephone tree or other contact system – and continuously update it • Train everyone on SOP and their use
  • 12. GREETING THE REGULATOR: • Probably most important stage of visit • Your chance to assert some control over the process • Always have someone on-site trained to deal with the Regulator • Train security/reception to take routine information from the investigator: • name, badge number, if applicable, get a card, have him/her sign in • Have him/her wait until you are ready
  • 13. HE/SHE SHOULD: • Remain calm • Be courteous – never antagonize • Be assertive – never aggressive • Ask investigator to wait for the Trained Management Representative to meet him/her
  • 14. THE TRAINED MANAGEMENT REPRESENTATIVE SHOULD ASK THE INVESTIGATOR: • What’s the purpose of your attendance? • Is this an inspection or an investigation? • If it’s an investigation: • what’s the potential offence/infraction? • is it just the company or employees too?
  • 15. ASK IF HE HAS A WARRANT: • Advise that you want to make two telephone calls • To your lawyer • To the Senior Person on the telephone tree
  • 16. IF HE HAS A WARRANT: • Read it carefully to counsel • It restricts what the Officer needs to do WHILE THIS IS GOING ON, KEEP THE INVESTIGATOR IN A BOARD/MEETING ROOM
  • 17. THE INVESTIGATION: • Make sure there is at least one Management Representative always with the Investigator • Take notes • Use regular safety protocols • Make a list of documents taken or photos taken • If there is any question about whether a specific document should be taken, consult counsel
  • 18. BEFORE OFFICER LEAVES: • Ask him/her to sign your notes • Decline any request to sign a statement REMEMBER: • Anything said can be used to support their case • Do not mistake apparent friendliness for anything real
  • 19. DAY-TO-DAY PREPAREDNESS: • Keep all desks clear of paper that is not presently being used • Keep all file cabinets and other storage areas closed • Keep all common areas – e.g. kitchens, waiting/meeting rooms free of any “work related” papers or documents
  • 20. SOP: • So everybody knows the drill RECORD KEEPING: • Records should always be kept • Will help to establish due diligence, if necessary