Esna Cloudlink 5.0 for Cisco and Google Apps
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Integrate Cisco Collaboration Solutions with Cloud Applications [Video: https://www.youtube.com/watch?v=CyxZ0erZK80] Experience faster, more efficient and effective collaboration by leveraging Esna Cloudlink for Cisco application server to integrate Cisco Collaboration solutions with cloud business applications. With Esna Cloudlink for Cisco your company can easily access unified communications and collaboration tools like presence, instant messaging (IM), voice and video communication, click-to-call, call management, geo-location services and unified messaging right from Google Apps, Salesforce and Jive. Esna Cloudlink for Cisco leverages standards-based SIP, Cisco APIs and Cisco Jabber to connect these cloud applications with Cisco Unity Connection, Cisco Unified Communications Manager and Cisco WebEx.
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Esna Cloudlink 5.0 for Cisco and Google Apps
- 1. Esna Cloudlink 5.0 for Cisco
- 2. Esna Embeds Collaboration Anywhere Esna embeds real-time communication tools inside the business processes and applications people use everyday INSIDE
- 3. People Want to Communicate in the Apps they Use Marty Parker User Experience: The X Factor of Unified Communications No Jitter, September 2013 “It’s critical for UC systems to deliver an end-user experience that is intuitive, cohesive and integrated.” “Users want their communications to be built right into the applications they are using.” Bern Elliot Gartner CIO August 2013
- 5. Google Apps Cisco Jabber Voice + Video and WebEx Integration
- 6. Transcribed Voice Messages inside Gmail WebEx Integration Unified Messaging Voicemail Transcription Rich Presence
- 7. Send + Receive Fax Messages Receive and send faxes right from Gmail Automatically save faxes in Drive along with your voice messages
- 8. Actionable Voice Messages Resolve messages to your Google contacts Post urgent and crisis messages to Twitter and Google+ Escalate any message to a live call See the location of the caller
- 9. Multiple Ways to Start an Instant WebEx Meeting From the Google Contact Card From the Google People Widget Anywhere in the Chrome Browser
- 10. Schedule a WebEx Meeting from Google Calendar Instantly schedule a WebEx meeting from Google calendar Choose from different meeting templates, meeting types and audio options Meeting info is automatically published
- 11. Easily Create or Modify WebEx Meeting Templates Define a standard meeting template, create import meeting templates from Works with any audio WebEx or create your own conference provider
- 12. Schedule TMS Resources from Google Calendar Easily book TMS resources from your Google calendar with the ability to edit the calendar events, which automatically update meeting details within the Cisco TMS event calendar
- 13. Contextual Cisco Collaboration in Google Drive Automatically recognizes every collaborator on a doc Start an instant WebEx meeting, Hangout or Jabber group chat
- 14. WebEx Integration with Google Hangouts Move people that you are collaborating with in a Hangout to a WebEx with a single click Attendees are immediately placed into the WebEx, no separate login or registration required
- 15. Salesforce Cisco Jabber Voice + Video and WebEx Integration
- 16. Esna iLink for Cisco Embedded Plug-In Embedded web plug-in Access to presence, IM, Jabber Voice + Video calls, Hangouts and WebEx meetings
- 17. Start an Instant WebEx Meeting with Contacts Instantly start a WebEx meeting with any contact or lead in Salesforce Simple one click-to-meet
- 18. Track WebEx Meetings in Salesforce Automatically log WebEx meetings as activities in Salesforce Links to WebEx recordings are inserted in the activity notes
- 19. Schedule WebEx Meetings from Salesforce Instantly schedule a WebEx meeting right from Salesforce Calendar Choose from different meeting templates, meeting types and audio options
- 20. Automatically Logged Calls + WebEx Meetings Automatically log WebEx meetings and calls as activities
- 21. Jive Unified Messaging + Click-to- Call
- 22. Transcribed Voice Messages inside Jive Unified Messaging Access to presence, IM, Jabber Voice + Video calls, Hangouts and WebEx meetings Transcribed Voicemail
- 23. Access to Cisco from Any Web Page or Application Extend Cisco collaboration to any web app or page in Chrome ● Click-to-Call ● Presence ● Instant Messaging ● Group chat ● Jabber Voice + Video ● WebEx Click-to-Call
- 24. Developer API’s
- 25. Developer APIs - Collaboration Tags Actions include Esna iLink presence, voice and video calls, contact cards, and live meeting escalation 1 Inject dynamic, real-time communication content and actions into any web page or application 2 TURN THIS Presence Contact Cards with Actions INTO THIS
- 26. The desire to reduce cost by migrating to Google Apps/ Gmail from Microsoft Exchange Maintain and enhance unified messaging based on existing Cisco infrastructure Customer Case Study Wilson Hurd Esna’s Cloudlink made the critical connection between our Cisco Unity messaging system and our new Google Apps solution—an answer we just didn’t find anywhere else. — Scott Berg, Network Engineer Wilson Hurd The Challenge The Solution Selected Esna Cloudlink to connect legacy Cisco infrastructure and UM system to Google Apps and Gmail Seamless connection between Cisco Unity Connection and Cisco CallManager with Google Apps and Gmail The Result Robust UC capabilities deployed to more than 3,000 users across the U.S. Reduced hardware costs space required, power/cooling expenses and lowered annual license fees and IT support time
- 27. Leverage cloud-based applications to reduce cost levels and mitigate demand on in-house IT resources Maintain and enhance UC based on existing Cisco infrastructure Customer Case Study IEEE The Cloudlink solution from Esna was the right choice for us. Install was easy—Cloudlink configuration wizards automatically provisioned our users and we were up and running within a couple of days. — Dave Kaminsky, Manager Alternative Client Systems The Challenge The Solution Selected Esna Cloudlink to connect IEEE’s Cisco UC system to Google Apps and Gmail Seamless connection between Cisco Unity Connection, Cisco UC Manager and Google Apps and Gmail The Result Robust UC capabilities deployed to more than 3,000 users across the U.S. Reduced hardware costs space required, power/cooling expenses and lowered annual license fees and IT support time
- 28. 10,000 + Customers Rely on Esna Everyday MANUFACTURING RETAIL / SERVICES MEDIA GOVERNMENT EDUCATION HOSPITALITY
- 29. Cloudlink 5.0 Architecture Cloud Apps User Cisco Enterprise or Hosted WebEx XML Jabber SDK Google Data (Calendar/ Contact) API CAXL (IM/P) Voice/Video Esna Cloudlink App Server (Optional) CU(M/N/P)I Cisco Unity Connection TAPI (Optional) Cisco Unified Comm. Manager Google Data (Calendar/Contact) API, IMAP Salesforce Open CTI Call Control Web Services (Optional) Cisco IM & Presence Services
- 30. Cloudlink for Cisco Telepresence Architecture Cloud Apps Cisco Enterprise or Hosted Google Data Calendar Resource API Esna Cloudlink for Cisco Telepresence TMS Booking API Lotus Calendar Scheduling Cisco Telepresence Management Server Google Calendar Resource API WebEx XML WebEx enabled Telepresence TBD Lotus Domino User
- 31. Cisco Verified Compatible Solution https://marketplace.cisco.com/catalog/products/1338 cisco.esna.com jabber.esna.com webex.esna.com
- 32. THANK YOU cisco.esna.com plus.esna.com twitter.esna.com facebook.esna.com youtube.esna.com
- 34. Presence + Presence Management Easily see other people’s status and availability Send an IM or start a call with one click Manage and share your real-time availability to others Esna iLink for Cisco can monitor your availability from Google Calendar and Hangouts
- 35. Jabber IM, Voice + Video IM 1:1 with others and move to a live voice or video conversation with a single click Jabber softphone with video accessed through a HTML5 user interface 1:1 video calls and multi-party voice conference calls
- 36. Integrated Dialer + Call Control Dial any extension or phone number by entering the name of the person or their number Full call control integrated with Cisco Unity Connection
- 37. Cloudlink 5.0 Capabilities and Requirements Cloudlink Application Server iLink IE/Chrome Extension iLink for Cisco IE/ Chrome Extension[3] iLink for WebEx IE/Chrome Extension[4] Unified Messaging in Gmail and Jive X Click-to-Call X[1] X Federated Cisco Presence to Google Talk X Google Calendar and Hangouts Presence in Jabber X Jabber Presence X Jabber Instant Messaging (1:1 and Group) X Jabber Voice and Video[2] X Contextual Collaboration in Google Drive X Jabber Integration with Salesforce X WebEx Integration with Google Apps, Salesforce, and Chrome Browser X [1] For organizations not running Jabber [2] Requires Cisco Web Communicator license [3] Requires Jabber or Cool license [4] Requires WebEx license
Hinweis der Redaktion
- There is a clear definition evolving- Unified communications ( traditional thought process) on in one communication platform vs integrated unified communications ( expanding the focus on interoperability) BYOD, consumerization of technology and ubiquitous cloud services is driving the need for UC not to be a siloedcommunicaiton technology but inclusive and integrated with a wider view of overall corporate communications and business applications
- + The desire to use the same tools and approaches we use at home to do our work, is widespread+ people fundamentally want to work together to get their work done, achieve fulfillment, and create value+ this is not a new trend, for some time now people have been taking their consumer tools to work+ Forrester (a US based analyst firm) identified that 53% of employees are using some form of consumer technology to get their work done+ According to Gartner - By 2017, more than half of companies will require their employees to supply their own devices on the job+ Gartner said, mid-sized companies of $500 million to $5 billion in sales and 2,500 to 5,000 employees are most likely to be using a BYOD approach+38 percent of companies expect to stop supplying employees with their devices entirely by 2016
- + tablets and smartphones are the preferred interface for executives, salespeople, managers+ even not-so-mobile employees who accept that there are no longer barriers between work life and home life+ every credible cloud apps vendor is addressing mobile+ According to Gartner - By 2017, more than half of companies will require their employees to supply their own devices on the job+ Gartner said, mid-sized companies of $500 million to $5 billion in sales and 2,500 to 5,000 employees are most likely to be using a BYOD approach+38 percent of companies expect to stop supplying employees with their devices entirely by 2016