The document describes The Customer Service Profile, an assessment tool that measures six behavioral characteristics important for customer service performance. It can be taken in different versions tailored for various industries. The profile provides a job fit score and identifies areas that may require additional training. Using the profile can benefit companies by reducing turnover, improving customer retention and loyalty, and increasing employee productivity.

1. The Customer Service Profile tm

2. The Customer Service Profile was designed to identify people who will be successful in fulfilling the service needs of their customers.

6. The Customer Service Profile typically takes 20-25 minutes to complete

7. Six key areas vital to great customer service performance are measured Scores in purple boxes are outside the desired job-fit range

8. Math and vocabulary scores are provided, as well as an overall job-fit prediction score.

9. Follow-up interview questions are provided for scores that fall outside the desired performance ranges.

10. The Company Service Perspective page is a great way to compare your company’s service expectations with others in your industry. You can also compare a candidate’s responses against your own policies to indicate future training needs.