This presentation will examine the Post-Pandemic Observations, Impact and Strategies to be Developed.

1. Reimagining
Post-Pandemic
Education
Reshaping Higher
Education

2. Pandemic and Impact on Higher Education
Universities are severely affected by the COVID-19 crisis
Some universities/colleges may close down or merge
Universities will need to take effective policy and measures in the
short and medium term to survive.
Demand for Education
Post-Pandemic is NOT going to reduce demand for HE
Are we expecting the after SPM/A-Level students to join the
Workforce?
Education is a “necessity”
Skilled workforce is a “necessity”
It is a great opportunity for those who can survive the pandemic
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3. Pandemic will accelerate the
following…..

4. Traditional Classrooms to Self-Directed Learning

5. Do we need lecture halls?
1. What is the COST of organizing one lecture in a Lecture Hall?
2. One-Way Delivery
3. Technology + Post Pandemic = Kill the Lecture Halls
4. Many students prefer the REWIND
5. They attend because attendance is compulsory
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6. Chalk-and-talk has long
ruled the classrooms
o will not be eliminated
o Less emphasis
Interactive Digital Content
o greater emphasis online Content
o on demand learning
o networked Learning
o Smart Learning Environment –
AI, IoT, Big Data.
Impact of COVID-19 on Lecture Delivery Mode
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7. 7
Online Content includes:
Video lecture
Activities
Assessment
Online instructions
Peer assessment, etc.
Development of Rich Online Interactive Content

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Lecturers: The Online Content Expert
Lecturer’s Role

9. Use of Technology &
Learning Experience
 Post Pandemic: The use of technology in
T&L will accelerate.
 Development of sensors to assist various
points & collect data
 Collect data thro the IoT and conduct
analysis using Big Data Techniques and
apply AI to improve student learning
experience
 Technology will create opportunities to
improve learning
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10. Post-COVID Observation and Impact
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Administrative
WFH
SOHO
Demand for Self-service &
Automation
Reduction in Staff &
Space
Academic
Facilitator
Online Content Expert
All lectures to be Online
Tutorial will be in Blended
Mode
Practical, Labs, Studio will
be F2F
WFH/SOHO
Student
Students prefer Online
Lectures
Students prefer F2F lab,
studio, etc.
Tutorials will mix mode.
Not necessary to come to
campus daily
Better utilisation of time,
space and money
Study from Home

11. Impact on Administration
 Most Administrative work will shift to Online mode or will be automated
 Work From Home and SOHO – space, tools, broadband, notebooks, etc. Reduce
rental and pay an establishment allowance for SOHO
 There is need for self-service systems – end-to-end computerisation is vital for
future survival. Should be able to access all information via remotely. Work Flow
systems can reduce emails and improve efficiency. In future, the systems can be
driven by AI-based and Data Analytics. Better decision making.
 All processes need to be automate for more efficient operation of the admin office
 Administrative staff force will shrink
 Office Space will shrink
 Drive operational/allocated cost down.
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12. Impact on Academic
 The role of academic will change
 Should become Facilitators rather then teachers/lecturers
 Expert in Online Content Development
 Acceptance of Online Lectures by students/parents/stakeholders. Lectures should move to
Online Mode - Mixture of Syn and Asyn Mode. Online Lectures will become the base-line.
High Quality Digital Content will be preferred by students.
 Tutorial will be in Blended Mode – Problem Solving, Hand holding exercise, etc.
 Practical, Labs, Studio, etc – will be F2F. This will be a differentiator. High Quality
Practical/Lab/Studio is vital for future survival of an university. The Online Mode (Lectures) highly
competitive and crowed.
 Assessment: Exams will emphasis more on problem solving and skills rather than knowledge –
Eg. Alternate Assessments & Open Book Exam
 More efficient operation of Labs, studio,
 SOHO for Lecturers – space, tools, software, etc.
 Office will be shared space for all staff
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13. Impact on Students
There will be a shift to preference to Online Lectures.
Students will prefer F2F practical, lab, studio, etc.
Tutorials can be mix mode.
Students need not come to campus daily – may be twice a week
Better utilisation of time, space and money – travel, shared
accommodations, campus capacity increases, etc.
Study area will move to the Homes – space, tools, broadband, etc.
Challenges for students: Broadband and good Laptops, SOHO,
Handle Plagiarism, Online attention span is low, Long Screen Time,
Stress and Destress, Support for Weak students, Increase in Attrition
Rate, Employability for Final Year Students, etc.
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14. Transforming Higher Education – New Business Model
 New Business Model is needed:
 Three years strategic planning will be retired.
 We need to plan for the next 6 months. Turn-around time for many of the processes need to
be shortened. Example – Grading system changes restricted by ICT’s ability to change.
 Our plans should not be cast on stones, but a very flexible plan is required. Supported by
Dynamic environment.
 Create new value proposition in a dynamic environment
 Rapid changes in Marketing, Financial, Operation, etc.
 Are Universities able to do this?
 Universities with the Best Model for Online and F2F strategy will create greater market share and
will succeed.
 We will see an end to the traditional semester-based system for registration, progression and
graduation. Gen Z students are used to being online, on demand, quick response, etc. They
would want a more dynamic system.
 We may need to move towards a Block System. One Module per Block? Eg. Masters & Medical
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15. Transformation of Higher Education –
Academic
 All Lectures will move to Online Mode
 High Quality of F2F Practical, Studio, Labs become priority to differentiate universities
 “Teach Less, Learn More” and TCF2 will be key
 Micro-Credentials – Modules to be broken-down to Micro-Credentials (Specially Online
Content)
 Block System – more frequents recruitment, lower risk during pandemic, less frequent
in-campus requirements, greater flexibility for students, etc.
 Development of New “Earn and Study” Bachelor and Masters Programmes
 Due to economic situation and unemployment rate– Need to earn and study
 Work 3 days and study 3 days
 Attractive to Local & International Students – (Visa issues for International students)
 Reduce foreign immigration workers – service industry
 Integrating work and study programme (e.g. WBL). Other models can be explored.
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16. Transformation of Higher Education – Revisit
Campus Space
 Post-COVID has an huge impact on property market. The demand for office space and campus
space will drop
 Shared office space will become increasingly of popular.
 The administrative offices, lecturer offices, study areas, and lecture halls will be reduced.
 We need to create shared office spaces for admin and lecturers. Better utilisation of space.
 Students need not came to campus on a daily basis. Campus can cater high capacity of students
(or reduction in campus space)
 Need to re-think utilisation of space
 Library will move towards a digital library with reduction in space and the money saved can be
invested in digital resources.
 Multi-purpose Labs/Studio/etc.
 Merging of Labs/Studio/etc.
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17. Transformation of Higher Education – Financial
 Post-COVID will result in an increase in unemployment rate in 2020 and 2021.
 A world economic downturn is expected for 2020 and 2021.
 Cost-Reduction exercise is inevitable – Revisit Staff cost, space rentals, automation of admin, etc.
 Consumer spending will decrease. Consumers will shy-away from high-value products.
 There is a need to create value for money products. Why should consumer pay a premium price?
 Premium Price: High-Quality F2F sessions for Lab, Studio Work, Skill Developments, Certification, WBL,
Research, Top University, High Quality Staff, Digital Resources, Cloud-based Software Tools etc.
 Role of Finance will need to change:
 Not about financial planning and operational – some of these will need to be automated
 More Customer Oriented. Customer Service. Customer Financial Advisor. Similar Banks taking care of
Customers.
 Financial special packages for new students in collaboration with Financial Institutions.
 Innovative payment schemes.
 “Save and Study” scheme in collaboration of Insurance Companies
 Other Financial Models for Customers
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18. Transformation of Higher Education - Marketing
 Post Pandemic - There will be reduction in walk-in customers. No Special Open
Days. No large Exhibitions. Gone are the days where we dictate when the
customer should visit us
 Everyday need to be an Open Day – F2F, Digital, Social Media, etc. Are we active
everyday?
 Customers will move towards the Digital Environment
 Customers would expect fully online services – Product Information, Comparison,
online counselling, Chat Bot, Registration, Payment, Offer Letter, etc, All within
minutes and not days.
 Majority of the applicants are straight forward cases and can be totally automated.
 Seemless Apps – Able to search for the product and register in few steps
 Agents will be replaced with “University Selector” Apps (Example GrabFood Apps)
 Digital Advertisements and strong Social Media Presence
 Mobile Strategy – Majority of students use Mobile Phone to search for
Programmes
 Complete automation of Marketing Process – Reduce Turn-around time and cost.
National College of Ireland (NCI) saw an astounding 247% increase in leads
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