The document discusses digital and organizational design for a council. It outlines developing a "council as a platform" operating model that protects frontline services while enabling sustainable, transformative change. This involves combining digital and organizational development into a single change function, redesigning services with user-centered design, using best-in-breed technology for end-to-end digital services, supporting people through change, and both creating and consuming platforms and capabilities. Lessons learned are that this type of change is difficult, requires support from top leadership, needs early savings, tactical initiatives, and constant communication.

1. Digital and Organisational Design
Delivering
‘Council as a platform’
Really transformative digital
Dave Briggs

2. Digital and Organisational Design
1. Developing a digital-age
operating model
• Council as a Platform
• Protecting the front line
• Enabling sustainable transformative
change
• Bringing together digital and OD to create
a single change function

3. Digital and Organisational Design
2. Redesign services with users at
their heart
• Enabling radical rethinking of what we
deliver and how
• Employing service design techniques
throughout the process
• Always meeting a need, of our customers
and of our staff

4. Digital and Organisational Design
3. Use best of breed technology
• End to end digital services – not putting
lipstick on legacy pigs
• Investing in capabilities, not systems
• Evolution, not stagnation, of the existing IT
estate

5. Digital and Organisational Design
4. Support people to deliver change
• Defining the ‘people’ capabilities we need
and delivering them
• Developing a local public service lab for
innovation
• Ensure people have the tools, techniques
and processes to hand to make change
happen

6. Digital and Organisational Design
5. Consume as well as create on our
and others’ platforms
• Becoming system leaders
• Building platforms and capabilities for
everyone to share
• Recognising where others have the lead
and use their platforms and capabilities

7. Digital and Organisational Design
Lessons we’re learning
• Doing things this way is really, really, really
hard
• You need air cover at the very top
• Bag those savings early
• Chuck some tactical bombs
• Don’t stop talking, ever

8. Digital and Organisational Design
Thanks!
Email: dave.briggs@adur-worthing.gov.uk
Twitter: @davebriggs
Blog: http://da.vebrig.gs/