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How Interaction Design Can Help Fix Healthcare

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[Based on a talk given at Interaction11 in Boulder, CO on February 12, 2011]

We find ourselves at a critical moment in the evolution of healthcare. The progress of medical science means that people can now overcome many previously fatal and debilitating conditions, and we know enough for most people on the planet to live long, healthy lives. But we are not yet achieving this dream: even people who have access to healthcare are not universally enjoying the kind of outcomes science suggests they should, and the cost of healthcare has been rising quickly, to the point it is in danger of being unsustainable, on a personal and global level.

Watching the public debate, it's easy to see this as a policy issue, but the politicians, doctors and insurers could use a hand in the imagination department. Many of the biggest opportunities to improve healthcare have to do with interfaces and interactions. Some of these interfaces and interactions have to do with onscreen GUI's, and some are between people and institutions. Almost all of them stand to benefit from the kind of holistic, imaginative problem-solving designers can help with.

Veröffentlicht in: Design, Gesundheit & Medizin, Technologie

How Interaction Design Can Help Fix Healthcare

  1. 1. How interaction design can <br />help fix healthcare<br />David Cronin<br />@davcron<br />
  2. 2. We find ourselves at an inflection point in the history of healthcare<br />
  3. 3. We know enough for most people to live long, healthy lives<br />
  4. 4. Goals<br />Costs<br />Access<br />Quality<br />
  5. 5. Is this the best way to make someone healthy?<br />
  6. 6. Is this the best way to make someone healthy?<br />
  7. 7. The most common and expensive diseases are preventable and controllable by lifestyle choices<br />80%<br />60%<br />90%<br />70%<br />25%<br />80%<br />Cardio<br />Cancer<br />Obesity<br />Deaths<br />Costs<br />Diabetes<br />
  8. 8. Encouraging healthy behavior<br />
  9. 9. It all starts with information<br />
  10. 10. Getting closer<br />
  11. 11. Understanding correlations between actions and consequences<br />
  12. 12. Understanding correlations between actions and consequences<br />
  13. 13. Emotional engagement<br />
  14. 14. Bringing home care delivery<br />
  15. 15. Home healthcare monitoring<br />
  16. 16.
  17. 17. How should home healthcare feel?<br />
  18. 18. Does this feel right?<br />
  19. 19. Some ideas<br />
  20. 20. Helping people with rheumatoid arthritis care for themselves<br />
  21. 21. The future of home care<br />
  22. 22. The future of home care<br />
  23. 23. Improving care inclinical settings<br />
  24. 24. Standardizing care<br />
  25. 25. Results!<br />10%<br />$3,000<br />Ventilator-associatedpneumonia<br />Avg. cost per<br />ICU patient<br />
  26. 26. Simple idea, very hard to do<br />
  27. 27. Clinical information<br />
  28. 28. There’s a lot of work to do here<br />
  29. 29. Supporting clinician judgment<br />
  30. 30. Documentation, communication,collaboration<br />
  31. 31. Physician documentation<br />
  32. 32. Remote care<br />
  33. 33. How interaction design can help fix healthcare<br />1. Encourage healthy behaviors<br />2. Bring home care delivery<br />3. Improve care in clinical situations<br />
  34. 34.
  35. 35. Thanks!<br />David Cronin<br />@davcron<br />