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JOURNALISM MATTERS
        BUT

                      EXPERIENCING
                      That Journalism Will              Matter Even More




                                                                           @rajunarisetti
                                                                           London July 2012




© 2011 Dow Jones & Company, Inc. All rights reserved.
© 2011 Dow Jones & Company, Inc. All rights reserved.
Our recent past,
                                                        our present and our future
                                                        lies in expanding our
                                                        digital audiences


© 2011 Dow Jones & Company, Inc. All rights reserved.
The 2012 definition of a
                                                        journalist’s job must include
                                                        “getting more people
                                                        to consume more of
                                                        my journalism”


                                                                                        4

© 2011 Dow Jones & Company, Inc. All rights reserved.
Digital audiences will be
                                                        ever more promiscuous,
                                                        amid a proliferation of
                                                        original and aggregated
                                                        content, and
                                                        multiple platforms.

© 2011 Dow Jones & Company, Inc. All rights reserved.
Can we bring new
                                                        audiences to our journalism
                                                        and keep an increasingly
                                                        promiscuous reader
                                                        coming back to our “virtual”
                                                        newsroom and brand?

© 2011 Dow Jones & Company, Inc. All rights reserved.
Great and relevant
                                                        journalism is a given.
                                                        But great content is no
                                                        longer enough to win.


                                                                                  7




© 2011 Dow Jones & Company, Inc. All rights reserved.
To get, keep and grow
                                                        audiences, newsrooms
                                                        should pivot from
                                                        creating great content to
                                                        creating great experiences.

                                                                                  8




© 2011 Dow Jones & Company, Inc. All rights reserved.
And the “experience” is
                                                        where we will either win or
                                                        lose journalism’s future.



                                                                                      9




© 2011 Dow Jones & Company, Inc. All rights reserved.
What is the
JOURNALISM
                                                        experience



                                                                     Words Picture
                                                                     Chart Sound
                                                                     Slide Shows
                                                                     Interactive Graphics
                                                                     Databases Video
                                                                                        10




© 2011 Dow Jones & Company, Inc. All rights reserved.
THE
GOOD News rooms by and large
NEWS have mastered the parts
                                                        that make for a complete
                                                        digital story. And we are
                                                        getting good at doing things
                                                            THE WEB.
                                                                                       11




© 2011 Dow Jones & Company, Inc. All rights reserved.
THE
 BAD
     We are terrible at turning
NEWS
                                                        these parts into a great
                                                        experience every day. We
                                                        are nowhere close to doing
                                                        journalism     THE WEB.

                                                                                     12




© 2011 Dow Jones & Company, Inc. All rights reserved.
Good (and Bad) Experiences
                                                        all come at the same
                                                        intersection:
                                                        of
                                                        content and technology
                                                                                     13




© 2011 Dow Jones & Company, Inc. All rights reserved.
If newsroom leaders thought
                                                        integrating print and
                                                        online in the newsroom was
                                                        hard, try integrating
                                                        Content & Code /
                                                                    Hacks & Hackers

© 2011 Dow Jones & Company, Inc. All rights reserved.
Some lessons, learnings
                                                        and observations from this
                                                        ongoing battlefront



© 2011 Dow Jones & Company, Inc. All rights reserved.
DEVELOPERS see Content as “stuff”
     and Code as “art.” JOURNALISTS
     see Code as “stuff” and Content as “art.”


                                                           So, can we begin with
                                                        what is the audience/user


                                                               we want to create

                                                                                    16




© 2011 Dow Jones & Company, Inc. All rights reserved.
The “experience” can’t come from
     the IT department alone:
     Developers are not short-order cooks


                                                     Can we
                                                   developers in the newsroom,
                                                                in the news flow

                                                                                   17




© 2011 Dow Jones & Company, Inc. All rights reserved.
Where you sit—physically
                                                        and organizationally--
                                                        matters
                                                        -- Architecture matters
                                                        -- Titles matter
                                                        -- Credit(s) matter
                                                                                   18




© 2011 Dow Jones & Company, Inc. All rights reserved.
To preserve good
                                                        experiences, in a world of
                                                        digital permanence, news
                                                        rooms must now plan for
                                                        impermanence.

                                                        Re-thinking shelf-life matters
                                                                                         19




© 2011 Dow Jones & Company, Inc. All rights reserved.
A growing challenge is how do we find
     this “experiential” journalist?
     We moved from “Show Don’t Tell” to
     “Show and Tell”
                                                        Can training pivot to


                                                           audiences/users

                                                                                20




© 2011 Dow Jones & Company, Inc. All rights reserved.
Streams on WSJ.com
 A New Way To Engage Readers With Top News & Events
Streams are a new immersive experience
which update in real time around events,
breaking news, markets coverage and other
important areas that are core to the Journal’s
reporting. It pulls content from across WSJ
including articles, blog posts, photos, video
and Twitter to present a total view of all the
coverage.


    Europe’s Debt Crisis
     http://on.wsj.com/HRKXC2




                                                        21




© 2011 Dow Jones & Company, Inc. All rights reserved.
Markets Stream

Streams will come to life every
day on the Markets section of
WSJ.com a real time stream of
what’s happening in the
economic marketplace and the
impact it has on personal and
professional lives.



 http://wsj.com/marketspulse




                                                        22




© 2011 Dow Jones & Company, Inc. All rights reserved.
WSJ.com and “The Ticker” Mobile Streams


      Available for iPhone and Android devices




© 2011 Dow Jones & Company, Inc. All rights reserved.
News Viewer
 Newshounds need to stay on top of the
 latest news, but don’t always have much
 time to do so. News Viewer allows them
 to see the latest news, markets, and blog
 updates in a quick digestible manner.

 How it works: After clicking on “Latest
 Headlines” on wsj.com, users will be
 directed to the News Viewer landing page
 which gives them a list view of latest
 news articles, and when they were
 published that day.

 Social: Users can share featured top
 stories within the News Viewer with their
 Facebook and Twitter networks.




© 2011 Dow Jones & Company, Inc. All rights reserved.
© 2011 Dow Jones & Company, Inc. All rights reserved.
A PROMISCUOUS
   audience is our new reality.


                                           Are our news rooms
                                         ready to give them an
                                              experience worth
                                               coming back to,

                                                        again
                                                                              26



                                                                 @rajunarisetti
© 2011 Dow Jones & Company, Inc. All rights reserved.

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Raju Narisetti London Presentation July 2012

  • 1. JOURNALISM MATTERS BUT EXPERIENCING That Journalism Will Matter Even More @rajunarisetti London July 2012 © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 2. © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 3. Our recent past, our present and our future lies in expanding our digital audiences © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 4. The 2012 definition of a journalist’s job must include “getting more people to consume more of my journalism” 4 © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 5. Digital audiences will be ever more promiscuous, amid a proliferation of original and aggregated content, and multiple platforms. © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 6. Can we bring new audiences to our journalism and keep an increasingly promiscuous reader coming back to our “virtual” newsroom and brand? © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 7. Great and relevant journalism is a given. But great content is no longer enough to win. 7 © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 8. To get, keep and grow audiences, newsrooms should pivot from creating great content to creating great experiences. 8 © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 9. And the “experience” is where we will either win or lose journalism’s future. 9 © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 10. What is the JOURNALISM experience Words Picture Chart Sound Slide Shows Interactive Graphics Databases Video 10 © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 11. THE GOOD News rooms by and large NEWS have mastered the parts that make for a complete digital story. And we are getting good at doing things THE WEB. 11 © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 12. THE BAD We are terrible at turning NEWS these parts into a great experience every day. We are nowhere close to doing journalism THE WEB. 12 © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 13. Good (and Bad) Experiences all come at the same intersection: of content and technology 13 © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 14. If newsroom leaders thought integrating print and online in the newsroom was hard, try integrating Content & Code / Hacks & Hackers © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 15. Some lessons, learnings and observations from this ongoing battlefront © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 16. DEVELOPERS see Content as “stuff” and Code as “art.” JOURNALISTS see Code as “stuff” and Content as “art.” So, can we begin with what is the audience/user we want to create 16 © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 17. The “experience” can’t come from the IT department alone: Developers are not short-order cooks Can we developers in the newsroom, in the news flow 17 © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 18. Where you sit—physically and organizationally-- matters -- Architecture matters -- Titles matter -- Credit(s) matter 18 © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 19. To preserve good experiences, in a world of digital permanence, news rooms must now plan for impermanence. Re-thinking shelf-life matters 19 © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 20. A growing challenge is how do we find this “experiential” journalist? We moved from “Show Don’t Tell” to “Show and Tell” Can training pivot to audiences/users 20 © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 21. Streams on WSJ.com A New Way To Engage Readers With Top News & Events Streams are a new immersive experience which update in real time around events, breaking news, markets coverage and other important areas that are core to the Journal’s reporting. It pulls content from across WSJ including articles, blog posts, photos, video and Twitter to present a total view of all the coverage. Europe’s Debt Crisis http://on.wsj.com/HRKXC2 21 © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 22. Markets Stream Streams will come to life every day on the Markets section of WSJ.com a real time stream of what’s happening in the economic marketplace and the impact it has on personal and professional lives. http://wsj.com/marketspulse 22 © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 23. WSJ.com and “The Ticker” Mobile Streams Available for iPhone and Android devices © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 24. News Viewer Newshounds need to stay on top of the latest news, but don’t always have much time to do so. News Viewer allows them to see the latest news, markets, and blog updates in a quick digestible manner. How it works: After clicking on “Latest Headlines” on wsj.com, users will be directed to the News Viewer landing page which gives them a list view of latest news articles, and when they were published that day. Social: Users can share featured top stories within the News Viewer with their Facebook and Twitter networks. © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 25. © 2011 Dow Jones & Company, Inc. All rights reserved.
  • 26. A PROMISCUOUS audience is our new reality. Are our news rooms ready to give them an experience worth coming back to, again 26 @rajunarisetti © 2011 Dow Jones & Company, Inc. All rights reserved.