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Beacon-powered Mobile Engagement
Beacon-Powered Mobile Engagement
Neil Garner - Proxama Founder
1
Beacon-powered Mobile Engagement
2
Proxama powers m-Commerce in the Physical World
Beacon-powered Mobile Engagement
3
Smartphones now enabled for Proximity Marketing
Beacon-powered Mobile Engagement
Market Stats
“37% of large retailers plan to
deploy beacons this year”
Media Post April 2015
of consumers are more
likely to engage with
location-based
advertising.
Forbes Oct 2014
“3% of consumers are willing to
share their current location to receive
more relevant advertising.”
JiWire Oct 2014
“54% of Mobile Marketers plan to
introduce Beacons in the near future”
Mobile Shop Talk, Sept 2014
of consumers want to receive
offers tailored to their personal
preferences when shopping
Visa 2015
of smartphone users are
prompted to use their
device by ‘other media’
Internet Advertising Bureau
“Out of Home advertising prompts
25% of smartphone interaction”
Internet Advertising Bureau
“Brands are seeing as much as a 20%
increase in conversion when adding
location data to their ad data.”
Skyhook Wireless61%
59%
57%
of shoppers have their
smartphone’s Wi-Fi and Bluetooth
capability switched on when they
go shopping
Mobile Shop Talk, Sept 2014
39%
4© Proxama 2015
Beacon-powered Mobile Engagement
What are Beacons
and how can they be used?
5© Proxama 2015
Beacon-powered Mobile Engagement
6
Beacons wake the client’s app when the
phone is in range
The client’s app displays a notification to
the consumer
The consumer clicks the to open the app and
view the campaign experience
Analyse the data to better understand your
customers
What are Beacons?
© Proxama 2015
Beacon-powered Mobile Engagement
7
 Small battery operated devices
 Work with Apple and Android phones
 Have a range up to 40 metres
 Clients campaign messaging is controlled
remotely
Beacon Hardware
© Proxama 2015
Beacon-powered Mobile Engagement
From TapPoint® to beacon to mobile phone
Proxama’s Proximity Marketing: How does it Work?
Beacon-powered Mobile Engagement
9
Types of Beacon Networks
Closed Private Proxama Network
Used exclusively for messaging existing
customers/app owners. No advertising accepted.
Network owner restricts who advertises
on network.
Open to all advertisers with network owner
managing a blacklist
‘Retailer A’ deploys a network of beacons within their
stores. These are used to send offers/customer updates
to those who have their app installed on their phone
Outdoor ‘Media Owner A’ sells campaigns exclusively
on all beacons placed within pubs and bars.
All campaigns must be booked through ‘Media Owner A’.
A nationwide network of beacons which may
(depending on individual agreement) include beacons
within the private networks. ‘Brand A’ will book their
campaign directly with Proxama.
Beacon-powered Mobile Engagement
The Proxama Network
 The largest independent network of beacons in the
UK
 Partnered with leading OOH media owners to
beacon enable their estate
 Across high footfall and high dwell time locations
 Network locations include Buses, Taxis, Airports,
Convenience Stores, Shopping Centres, City Centres
and Stadia – to name just a few
10© Proxama 2015
Beacon-powered Mobile Engagement
Case Study – McDonalds
 Campaign deployed across 10
stores in Norfolk and Suffolk
 Use of beacons uplifted
engagement with McDonalds brand
by 11%
 Beacons notifications gave a 21%
uplift in promotional click-throughs
compared to in-app browsing for
offers
11© Proxama 2015
Beacon-powered Mobile Engagement
Eddystone forecast to
become the dominant
standard in BLE beacon
market by 2020
ABI Research August 2015
12© Proxama 2015
“
”
Beacon-powered Mobile Engagement
What is Eddystone?
 Named after the Eddystone Lighthouse in the UK
 As it’s an open source project they didn’t want to
name it ‘Google Beacon’ and guidelines state
explicitly not to ever refer to it as ‘Google’
 It’s a new format for BLE Beacon messages and
supports a wider number of use cases:
 Integration into Browser (Chrome)… Things
near me
 Data from Beacons: Sensors like
Temperature, etc
13© Proxama 2015
Beacon-powered Mobile Engagement
What does this mean for Proximity?
This Simply Means:
Wider consumer reach with more compatible handsets
Enhanced range of proximity use cases
A bigger network of beacon types to deploy your brand on
14© Proxama 2015
Beacon-powered Mobile Engagement
Picking the right SDK to beacon
enable your App
 Compatible with your app Android and iOS – 96.7% of devices worldwide
 Highly flexible to allow campaign creativity – our payload concept means
that almost any use case can be supported
 Online and Offline - never miss an consumer engagement opportunity as
offline syncing for periods of limited connectivity. Perfect for shopping
malls, stadia etc.
 Controlled notification delivery - set time parameters on notifications i.e.
wait 3 minutes after walking past media panel when consumer reaches
the store
 Anti-spam - Limit how many times a consumer receives a notification
over a period of time, such as day, week, month etc.
 Support for URL consumer engagement campaigns
15© Proxama 2015 15
Beacon-powered Mobile Engagement
Campaign Management
 Fully managed or a self serve service?
 Cloud based campaign management tool enables fast and accurate
activation – we can set up and deploy beacon campaigns in less than
5 minutes
 Set defined start and end dates for campaigns to integrate along side
offline campaigns
 Multi user access levels – set tiers of access for those on your team,
or grant 3rd party access to brand stakeholders
 Simple integration APIs link into your existing campaign management
systems if required – making scheduling of fully integrated marketing
campaigns easy and no need to access multiple systems
16
Beacon-Powered Mobile Engagement
© Proxama 2015
Beacon-powered Mobile Engagement
Always know who, what,
where and when
 Audience Mapping
 Identify location hot spots and measure
time spent at designated locations
 Proximity campaign reporting &
analytics to improve future campaigns
 Link to your own in-app data to provide
rich contextual analytics
 In future, use Eddystone to capture
more localised sensor data for decisions
17© Proxama 2015
Beacon-powered Mobile Engagement
Summary
 Beacons can send message and open an app & content automatically when clicked
 Messages dependent on users’ context
 Its all about consumer experience and value – not just offers
 App’s can benefit from context to deliver new value and services
 Eddystone extends reach and capability
 Beacons give locations a digital footprint
18
Beacon-powered Mobile Engagement
Thanks for listening
Neil Garner - Proxama Founder
19

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Neil Garner, Proxama @ ad:tech 'Beacon Powered Mobile Customer Engagement'

  • 1. Beacon-powered Mobile Engagement Beacon-Powered Mobile Engagement Neil Garner - Proxama Founder 1
  • 2. Beacon-powered Mobile Engagement 2 Proxama powers m-Commerce in the Physical World
  • 3. Beacon-powered Mobile Engagement 3 Smartphones now enabled for Proximity Marketing
  • 4. Beacon-powered Mobile Engagement Market Stats “37% of large retailers plan to deploy beacons this year” Media Post April 2015 of consumers are more likely to engage with location-based advertising. Forbes Oct 2014 “3% of consumers are willing to share their current location to receive more relevant advertising.” JiWire Oct 2014 “54% of Mobile Marketers plan to introduce Beacons in the near future” Mobile Shop Talk, Sept 2014 of consumers want to receive offers tailored to their personal preferences when shopping Visa 2015 of smartphone users are prompted to use their device by ‘other media’ Internet Advertising Bureau “Out of Home advertising prompts 25% of smartphone interaction” Internet Advertising Bureau “Brands are seeing as much as a 20% increase in conversion when adding location data to their ad data.” Skyhook Wireless61% 59% 57% of shoppers have their smartphone’s Wi-Fi and Bluetooth capability switched on when they go shopping Mobile Shop Talk, Sept 2014 39% 4© Proxama 2015
  • 5. Beacon-powered Mobile Engagement What are Beacons and how can they be used? 5© Proxama 2015
  • 6. Beacon-powered Mobile Engagement 6 Beacons wake the client’s app when the phone is in range The client’s app displays a notification to the consumer The consumer clicks the to open the app and view the campaign experience Analyse the data to better understand your customers What are Beacons? © Proxama 2015
  • 7. Beacon-powered Mobile Engagement 7  Small battery operated devices  Work with Apple and Android phones  Have a range up to 40 metres  Clients campaign messaging is controlled remotely Beacon Hardware © Proxama 2015
  • 8. Beacon-powered Mobile Engagement From TapPoint® to beacon to mobile phone Proxama’s Proximity Marketing: How does it Work?
  • 9. Beacon-powered Mobile Engagement 9 Types of Beacon Networks Closed Private Proxama Network Used exclusively for messaging existing customers/app owners. No advertising accepted. Network owner restricts who advertises on network. Open to all advertisers with network owner managing a blacklist ‘Retailer A’ deploys a network of beacons within their stores. These are used to send offers/customer updates to those who have their app installed on their phone Outdoor ‘Media Owner A’ sells campaigns exclusively on all beacons placed within pubs and bars. All campaigns must be booked through ‘Media Owner A’. A nationwide network of beacons which may (depending on individual agreement) include beacons within the private networks. ‘Brand A’ will book their campaign directly with Proxama.
  • 10. Beacon-powered Mobile Engagement The Proxama Network  The largest independent network of beacons in the UK  Partnered with leading OOH media owners to beacon enable their estate  Across high footfall and high dwell time locations  Network locations include Buses, Taxis, Airports, Convenience Stores, Shopping Centres, City Centres and Stadia – to name just a few 10© Proxama 2015
  • 11. Beacon-powered Mobile Engagement Case Study – McDonalds  Campaign deployed across 10 stores in Norfolk and Suffolk  Use of beacons uplifted engagement with McDonalds brand by 11%  Beacons notifications gave a 21% uplift in promotional click-throughs compared to in-app browsing for offers 11© Proxama 2015
  • 12. Beacon-powered Mobile Engagement Eddystone forecast to become the dominant standard in BLE beacon market by 2020 ABI Research August 2015 12© Proxama 2015 “ ”
  • 13. Beacon-powered Mobile Engagement What is Eddystone?  Named after the Eddystone Lighthouse in the UK  As it’s an open source project they didn’t want to name it ‘Google Beacon’ and guidelines state explicitly not to ever refer to it as ‘Google’  It’s a new format for BLE Beacon messages and supports a wider number of use cases:  Integration into Browser (Chrome)… Things near me  Data from Beacons: Sensors like Temperature, etc 13© Proxama 2015
  • 14. Beacon-powered Mobile Engagement What does this mean for Proximity? This Simply Means: Wider consumer reach with more compatible handsets Enhanced range of proximity use cases A bigger network of beacon types to deploy your brand on 14© Proxama 2015
  • 15. Beacon-powered Mobile Engagement Picking the right SDK to beacon enable your App  Compatible with your app Android and iOS – 96.7% of devices worldwide  Highly flexible to allow campaign creativity – our payload concept means that almost any use case can be supported  Online and Offline - never miss an consumer engagement opportunity as offline syncing for periods of limited connectivity. Perfect for shopping malls, stadia etc.  Controlled notification delivery - set time parameters on notifications i.e. wait 3 minutes after walking past media panel when consumer reaches the store  Anti-spam - Limit how many times a consumer receives a notification over a period of time, such as day, week, month etc.  Support for URL consumer engagement campaigns 15© Proxama 2015 15
  • 16. Beacon-powered Mobile Engagement Campaign Management  Fully managed or a self serve service?  Cloud based campaign management tool enables fast and accurate activation – we can set up and deploy beacon campaigns in less than 5 minutes  Set defined start and end dates for campaigns to integrate along side offline campaigns  Multi user access levels – set tiers of access for those on your team, or grant 3rd party access to brand stakeholders  Simple integration APIs link into your existing campaign management systems if required – making scheduling of fully integrated marketing campaigns easy and no need to access multiple systems 16 Beacon-Powered Mobile Engagement © Proxama 2015
  • 17. Beacon-powered Mobile Engagement Always know who, what, where and when  Audience Mapping  Identify location hot spots and measure time spent at designated locations  Proximity campaign reporting & analytics to improve future campaigns  Link to your own in-app data to provide rich contextual analytics  In future, use Eddystone to capture more localised sensor data for decisions 17© Proxama 2015
  • 18. Beacon-powered Mobile Engagement Summary  Beacons can send message and open an app & content automatically when clicked  Messages dependent on users’ context  Its all about consumer experience and value – not just offers  App’s can benefit from context to deliver new value and services  Eddystone extends reach and capability  Beacons give locations a digital footprint 18
  • 19. Beacon-powered Mobile Engagement Thanks for listening Neil Garner - Proxama Founder 19

Editor's Notes

  1. ----- Meeting Notes (15/09/2014 14:41) ----- Proximity contactless payments: Mobile NFC payments [Beccy is working on a much better slide than this] Spell out redemption and engagement [CONFIDENTIAL] must be on all slides
  2. Beccy: I’ve added this one in case you need to show the full range of tech that we work with? ----- Meeting Notes (15/09/2014 14:41) ----- Emphasize Bluetooth & NFC as the core technologies we work with State 100% of smartphones include NFC & BT as standard
  3. 10.30-10.35 Dave to describe hardware: Redbear & Kontakt.io
  4. Context for SDK – insert diagram