A 75 min workshop on overcoming fear and building a culture of learning and psychological safety. Uses two agile games created by Dana Pylayeva: "Fear in the Workplace" and "Safety in the Workplace"

1. Team up
to
Eradicate
Fear
Dana Pylayeva

2. Been
There?@DanaPylayeva

3. What’s
your
name?
What’s your
current
role?
What becomes
possible with
Psychological
Safety?
@DanaPylayeva
Turn and Talk

4. Agile/DevOps Coach & Trainer, Author, International Speaker
@DanaPylayeva
dana@agileplayconsulting.com
Dana Pylayeva

5. Culture of
Psychological
Safety
1. Why organizational learning can’t happen in
the cultures affected by fear?
2. How can you start a conversation about fear in
the workplace?
3. What Psychological Safety Enhancers can
help you, your teams and your organizations?
What’s in This Workshop?
Culture of
Fear
@DanaPylayeva

6. Right
to
Pass
@DanaPylayeva

7. Adapted from
Ron Westrum
Fear-RiddenPathologicalCulture
GenerativeCulture
(ExperimentationandLearning)
Bureaucratic Culture
Fear Cripples Information Flow
@DanaPylayeva

8. Symptoms of Fear in Organizations
@DanaPylayeva@DanaPylayeva

9. Success Theater of DevOps Adoption
Puppet | State of
DevOps Report 2018
Average Gap: 58%97%
@DanaPylayeva@DanaPylayeva

10. Fear is an
Innovation
Killer
@DanaPylayeva

11. “Fight or Freeze” Responses at Work
70%
of US workers are
NOT engaged at
work*
*2017 State of American Workplace survey by GALLUP@DanaPylayeva

12. “Flight” Response at Work
Your best people are the quickest to
leave if they are disengaged@DanaPylayeva@DanaPylayeva

13. Practice Recognizing Fear
@DanaPylayeva

14. Your Turn!
1. Distribute
“Fear and Symptoms”
cards to all players.
@DanaPylayeva

15. Fear in the Workplace
2. Place “Classify Me” cards in the center, face
down.
3. One person reads a scenario from the “Classify me”
card.
4. Other players work
together to find
the best matching
Symptoms and Fears
for this scenario.
@DanaPylayeva

16. What Surprised
You?
@DanaPylayeva

17. “How you manage your
own fear will either calm
things down or further
rev things up.”
Harriet Lerner, Ph.D. “The Dance of Fear”
Fear.
You Have the Power to Stop It!
@DanaPylayeva

18. Fear Eradication Strategy
Self
Team
Leadership
@DanaPylayeva

19. Yes!
There is a lot
You Can Do at All
Levels.
@DanaPylayeva

20. Team
@DanaPylayeva

21. Three Simple Tools
Feelings CardsStory CubesHappiness Histogram
@DanaPylayeva

22. TEAM
Co-Create Team Norms
@DanaPylayeva

23. Run Frequent Retrospectives!
@DanaPylayeva

24. Personal Map (Management 3.0)
@DanaPylayeva

25. Psychological Safety exists when
people feel their workplace is an
environment where they can speak up,
offer ideas, and ask questions without
fear of being punished or
embarrassed.
Amy C. Edmundson
@DanaPylayeva
Introduce “Psychological Safety” to Your
Leadership

26. Adopted from https://labs.spotify.com/2014/09/16/squad-health-check-model/
Measure Team Health and Safety
@DanaPylayeva

27. @DanaPylayeva

28. @DanaPylayeva

29. Simple social technologies
that distribute participation
more widely while drawing
out greater difference and
variation within groups.
Liberating Structures
Simple social technologies
that distribute participation
more widely while drawing
out greater difference and
variation within groups.
Liberating Structures
@DanaPylayeva

30. Safety in the Workplace
A fun way to talk about the
serious stuff.
@DanaPylayeva

31. Use Dot-Voting to Select a Fear for
Discussion
3 Votes per Person
@DanaPylayeva

32. 2. Review “Safety In the Workplace”
Cards
@DanaPylayeva

33. 3. Build Your
Fear Eradication Strategy
To Do Discussing Done Eradication Strategy
@DanaPylayeva

34. One Minute by Yourself.
What Is
Your Key Learning ?
@DanaPylayeva

35. What Is Your
Key
Learning ?
One Minute in Pairs
@DanaPylayeva@DanaPylayeva

36. What Is
One
Key Learning
You Will Share?
Three Minutes in Groups of Four
@DanaPylayeva

37. Add Your Insights
to a
“My Top
Take Aways”
poster nearest to
you
@DanaPylayeva

38. Are You Ready For Your
“Last Chocolate”?
@DanaPylayeva

39. 1.Make a list of things that worry
you the most in your workplace.
2. Circle the 4 scariest, most
alarming things.

40. Draw Your Tiny Monster
3. Look at your list again.
Map these 4 fears to your
monsters
@DanaPylayeva

41. 4. Now walk
around and
show your
monsters to
others.
5. Ask them for
an advice on
tackling your
monster.
Monsters Walk
@DanaPylayeva

42. Take The First Step
Don’t Do It Alone
Recognize Fear
Symptoms
Design Your Fear
Eradication
Strategy
Eradicate Fear From Your Culture
Reflect and Repeat
Start Introducing
Safety Enhancers
@DanaPylayeva

43. Tools and Props
Feelings Playing Cards:
https://www.amazon.com/Feelings-Playing-
Borgman-Pulitzer-Winner/dp/B00391H3D4
Rory’s Story Cubes:
https://www.storycubes.com
Happiness Histogram: https://plans-for-
retrospectives.com/en/?id=59
Personal Maps:
https://management30.com/practice/personal
-maps/
Kahoot! Survey: https://kahoot.com
Liberating Structures:
http://www.liberatingstructures.com
Fear in Workplace:
https://www.thegamecrafter.com/
games/fear-in-the-workplace
@DanaPylayeva

44. Your
feedback
will help!
SGAUS19 Session Survey

45. Photos From #SGAUS19
workshop

46. Learn More With Me:
6/19 - Liberating Structures Public Workshop:
https://www.eventbrite.com/e/training-and-facilitation-with-liberating-structures-
tickets-59678845032
Private Liberating Structures or
Psychological Safety workshops for your organization
Available Upon Request

47. This Session Was Inspired by:
1. Amy C. Edmondson “Managing the risk of learning. Psychological Safety in work
teams”
2. Amy C. Edmondson “The Fearless Organization”, 2018
3. Ron Westrum “The study of information flow: A personal journey”
4. https://puppet.com/resources/whitepaper/state-of-devops-report
5. http://news.gallup.com/reports/178514/state-american-workplace.aspx
6. https://hbr.org/2012/06/learned-helplessness-in-organi
7. https://hbr.org/2008/07/the-competitive-imperative-of-learning
8. http://yuvalyeret.com/using-the-spotify-squad-health-check-beyond-the-squad/
@DanaPylayeva