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How Software-Defined Storage Translates into Just-in-Time Data Center Scaling

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Transcript of a discussion on how scaling of customized IT infrastructure for a hosting organization at a multitenant environment is getting great benefits.

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How Software-Defined Storage Translates into Just-in-Time Data Center Scaling

  1. 1. How Software-Defined Storage Translates into Just-in-Time Data Center Scaling Transcript of a discussion on scaling benefits from improved storage infrastructure at a multitenant hosting organization. Listen to the podcast. Find it on iTunes. Get the mobile app. Sponsor: Hewlett Packard Enterprise. Dana Gardner: Hello, and welcome to the next edition to the Hewlett Packard Enterprise (HPE) Voice of the Customer podcast series. I’m Dana Gardner, Principal Analyst at Interarbor Solutions, your host and moderator for this ongoing discussion on IT Innovation -- and how it's making an impact on people's lives. Our next digital business transformation case study examines how hosting provider Opus Interactive adopted a software-defined storage approach to better support its customers. We'll now learn how scaling of customized IT infrastructure for a hosting organization in a multitenant environment benefits from flexibility of hardware, licensing and gaining the confidence that storage supply will always meet dynamic demand. Software Defined Storage Eliminate Complexity and Free Infrastructure From the Limitations of Dedicated Hardware To describe how massive storage and data-center infrastructure needs can be met in a just-in-time manner, we're joined by Eric Hulbert, CEO at Opus Interactive in Portland, Oregon. Welcome, Eric. Eric Hulbert: Thank you for having me, Dana. Gardner: Let's look at this as a requirements exercise. What were your major drivers when you decided to reevaluate your storage and what were some of the major requirements you had? Hulbert: Our biggest requirement was high-availability in multitenancy. That was number one, because we're service providers and we have to meet the needs of a lot of customers, not just a single enterprise or even enterprises with multiple business groups. Gardner
  2. 2. So, we were looking for something that met those requirements. Cost was a concern as well. We wanted it to be affordable, but needed it to be enterprise grade with all the appropriate feature sets, but most importantly, it would be the scale-out architecture. We were tired of the monolithic controller-bound SANs, where we'd have to buy a specific bigger size. We'd start to get close to where the boundary would be and then we would have to do a lift-and-shift upgrade, which is not easy to do with hundreds, almost a thousand, customers. Ultimately, we made the choice to go to one of the first software-defined storage architectures, which is a company called LeftHand Networks, later acquired by HPE, and then some 3PAR equipment, also acquired by HPE. Those were, by far, the biggest factors while we made that selection on our storage platform. Gardner: Give our listeners and readers a sense of the size of the organization. Multiple data centers Hulbert: We have three primary data centers in the Pacific Northwest and one in Dallas, Texas. We also have the ability for a little bit of space in New York, for some of our East Coast customers, and one in San Jose, California. So, we have five data centers in total. Gardner: Tell us a little bit about your typical, if there is such a thing, customer or maybe the range of customers? Hulbert: We have a pretty big range. Our typical customers are finance and travel and tourism, the. hospitality industries. There are quite a few in there. Healthcare is a growing vertical for us as well. Then, we rounded out with manufacturing and little bit of retail. One of our actual verticals, if you could call it vertical, are the MSPs and IT companies, and even some VARs, that are moving into the cloud. We enable them to do their managed services and the boots on the ground for their customers. That spreads us into the tens of thousands of customers, because we have about 30 to 25 MSPs that work with us throughout the country, using our infrastructure. We just provide the infrastructure as a service, and that's been a pretty growing vertical for us. Gardner: And then, across that ecosystem, you're doing colocation, cloud hosting, managed services. What's the mix? What’s the largest part of the pie chart in terms of the services you're providing in the market now? Hulbert: We're about 75 percent cloud hosting, specifically a VMware-based private cloud, multitenant private cloud. It's considered public cloud, but we really call it private cloud. Hulbert
  3. 3. We do a lot of hybrid cloud, where we have customers that are doing bursting into Amazon or Azure. So, we have the ability to get them either Direct Connect Amazon connections or Azure ExpressRoute connections into any of our data centers. Then, 20 percent is colocation and about 5 percent for back-up and disaster recovery (DR) rounds that out. Gardner: Everyone is concerned about digital disruption these days. For you, disruption is probably not being able to meet demand or getting the right fit -- fit for purpose, fit in terms of not having to spend too much. You're in a tight business, a competitive business. What’s the way that you're looking at this disruption in terms of your major needs as a business? What are your threats? What might keep you up at night in making that equation work, just-in-time IT? Still redundant Hulbert: Early on, we wanted a concurrently maintainable infrastructure, which also follows through with the data centers that we're at. So, we needed Tier 3-plus facilities that are concurrently maintainable. We wanted the infrastructure be the same. We're not kept up at night, because we can take an entire section of our solution offline for maintenance. It could be a failure, but we're still redundant. It's a little bit more expensive, but we're not trying to compete with the commodity hosting providers out there. We're very customized. We're looking for customers that need more of that high-touch level of service and so we architect these big solutions for them and we host with a 100 percent up time. The infrastructure piece is scalable with scale-out architecture on the storage side. We use only HP blades, so that we just keep stacking in blades as we go. We try to stay a couple blade chassis ahead, so that we can take pretty large bursts of that infrastructure as needed. That's the architecture that I would recommend for other service providers looking for a way to make sure they can scale out and not have to do any lift-and-shift on their SAN or even the stack and rack services, which take more time. We have to cable all them versus, needing to do one blade chassis. Then, you can just slot in 16 blades quickly as you're scaling. That allows you to scale quite a bit faster. Gardner: When it comes to making the choice for software defined, what has that gotten you? I know people are thinking about that in many cases not service providers but enterprises, what did service-defined storage get for you and are you furthering your software-defined architecture to more parts of your infrastructure? Hulbert: We wanted it to be software-defined because we have multiple locations and we wanted one pane of glass. We use one view for HPE to manage that, and it would be very similar for an enterprises. Say we have 30 remote offices, they want to put the equipment there, and the
  4. 4. business units needs to provision some service and storage. We want to be going to each individual appliance or chassis or application in one place to provision at all. Since we're dealing now with nearly a thousand customers and thousands and thousands of virtual servers, storage nodes, and all that, the chunklets of data are distributed across all these. Being able to do that from one single pane of the glass from management standpoint is quite important for us. So, it's that software-defined aspect, especially distributing the data into chunklets, which allows us to grow quicker, and putting a lot of  automation on the back end. We only have 11 system admins and engineers on our team managing that many servers, which shows you that our density is pretty high. That only works well if we have really good management tools, and having it software-defined means fewer people walking to and from the data center. Even though our data centers are manned facilities, our infrastructure is basically lights out. We do everything from remote terminals. Gardner: And does this software-defined extend across networking as well? Are you hyper- converged, converged? How would you define where you're going or where you'd like to go? Converged infrastructure Hulbert: We're not hyper-converged. For our scale, we can’t get into the prepackaged hyper- converged product. For us, it would be more of a converged infrastructure. As I said, we do use the c-Class blade chassis with Virtual Connect, which is software-defined networking. We do a lot of VLANs and things like that on the software side. We till have some outside of that out of band, networking, the network stacks, because we're not just a cloud provider. We also do colo and a lot of hybrid where people are connecting between them. So, we have to worry about Fibre Channel on iSCSI and connections in SAN. That adds a couple of other layers that are a few extra management steps, but in our scale, it’s not like we're adding tens of thousands of servers a day or even an hour, as I'm sure Amazon has. So, we can take that one small hit to pull that portion of the networking out, and it works pretty good for us. Gardner: How do you see the evolution of your business in terms of moving past disruption, adopting these newer architectures? Are there types of services, for example, that you're going to be able to offer soon or in the foreseeable future, based on what you're hearing from some of these vendors and some of these developments, that are appealing to you and could change your business?
  5. 5. Hulbert: Absolutely. One of the first ones I mentioned earlier was the ability for customers that want to burst into public cloud to be able to do the Amazon Direct connects. Even with the telecom providers back on, you're looking at 15 to 25 milliseconds latency. For some of these applications, that’s just too much latency. So, it’s not going to work. Now, with the most recent announcement from Amazon, they put a physical Direct Connect node in Oregon, about a mile from our data-center facility. It's from EdgeConneX, who we partnered with. Software Defined Storage Eliminate Complexity and Free Infrastructure From the Limitations of Dedicated Hardware Now, we can offer the lowest latency for both Amazon and Azure ExpressRoute in the Pacific Northwest, specifically in Oregon. That’s really huge for our customers, because we have some that do a lot of public-cloud bursting on bold platforms. So that’s one new offering we are doing. Disruption, as we've heard, is around containers. We're launching a new container-as-a-service platform later this year based on ContainerX. That will allow us to do containers for both Windows or Starnix platforms, regardless of what the developers are looking for. We're targeting developers, DevOps guys, who are looking to do micro services to take their application, old or new, and architect it into the containers. That’s going to be a very disruptive new offering. We've been working on a platform for a while now because we’ve got multiple locations and we can do the geographic dispersion for that. I think it’s going to take a little bit of the VMware market share over time. We're primarily a VMware shop, but I don’t think it’s going to be too much of an impact to us. It's another vertical we're going to be going after. Those are probably the two most important things we see as big disruptive factors for us. Hybrid computing Gardner: As an organization that's been deep into hybrid cloud and hybrid computing, is there anything out there in terms of the enterprises that you think they should better understand? Are there any sort of misconceptions about hybrid computing that you detect in the corporate space that you would like to set them straight on? Hulbert: The hybrid that people typically hear about is more like having on-prem equipment. Let’s say I'm a credit union and I’ve got one of the bank branches that we decided to put three or four cabinets of our equipment and one on the vaults. Maybe they've added one UPS and one generator, but it’s not to the enterprise level, and they're bursting to the public cloud for the things that makes sense to meet their security requirements.
  6. 6. To me, that’s not really the best use of hybrid IT. Hybrid IT is where you're putting what used to be on-prem in an actual enterprise level Tier 3 or higher data center. Then, you're using either a form of bursting into private dedicated cloud from a provider in one of those data centers or into the public cloud which is the most common definition of that hybrid cloud. That’s what I would typically define as hybrid cloud and hybrid IT. Gardner: What I'm hearing is that you should get out of your own data center, use somebody else's, and then take advantage of the proximity in that data center, the other cloud services that you can avail yourself of. Hulbert: Absolutely. The biggest benefit to them is at their individual location or bank branches. This the scenario where we use the credit union. They're going to have maybe one or two telco providers, and they're going to be their 100 or maybe 200 Mb-per-second circuits. They're paying a pretty premium for them, and now when they get into one of these data centers, they're going to have the ability to have 10-gig or even 40- or 100-gig connected internet pipes with a lot higher headroom for connectivity at a better price point.  On top of that, they'll have 10-gig connection options into the cloud, all the different cloud providers. Maybe they've got an Oracle stack that they want to put on an Oracle cloud some day with their own prem. The hybrid things get more challenging, because now, they're not going to get the connectivity they need. Maybe they want to be into the software, they want to do an Amazon or Azure, or maybe they want a Opus cloud. They need faster connectivity for that, but they have equipment that still has usable life. Why not move that to an enterprise-grade data center and not worry about air conditioning challenges, electrical problems, or whether it’s secure. All of these facilities, including ours, have every checkbox for compliance and auditing that happens on an annual basis. Those things that used to be really headaches aren’t core of their business. They don’t do those any more. Focus on what's core, focus on the application and their customers. Gardner: So, proximity still counts and probably will count for an awfully long time. You get benefits from taking advantage of proximity in these data centers, but you can still have, as you say, what you consider core under your control, under your tutelage and set up your requirements appropriately. Mature model Hulbert: It really comes down to the fact that the cloud model is very matured at this point. We’ve been doing it for over a decade. We started doing cloud before it was even called cloud. It
  7. 7. was just virtualization. We launched our platform in late 2005 and it proved out, time and time again, with 100 percent uptime. We have one example of a large customer, a travel and tourism operator that brings visitors from outside the US to the US. They do over a $1 billion a year in revenue, and we host their entire infrastructure. It's a lot of infrastructure and it’s a very mature model. We've been doing it for a long time, and that helps them to not worry about what used to be on-prem for them. They moved it all. A portion of it is colo, and the rest is all on our private cloud. They can just focus on the application, all the transactions, and ultimately on making their customers happy. Gardner: Going back to the storage equation, Eric, do you have any examples of where the storage software-defined environment gave you the opportunity to satisfy customers or price points, either business or technical metrics that demonstrate how this new approach to storage particularly fills out this equation for cloud and hyper cloud? Hulbert: In terms of the software-defined storage, the ability to easily provision the different sized data storage we need for the virtual servers that are running on that is absolutely paramount. We need super-quick provisioning, so we can move things around. When you add in the layers of VMware, like storage vMotion, we can replicate volumes between data centers. Having that software-defined makes that very easy for us, especially with the built-in redundancy that we have and not being controller bound like we mentioned earlier on in this podcast. Those are pretty key attributes, but on top of that , as customers are growing, we can very easily add more volumes for them. Say they have a footprint in our Portland facility and want to add a footprint in our Dallas, Texas facility and do geographic load balancing. It makes it very easy for us to do the applications between the two facilities, slowly adding on those layers as customers need to grow. It makes that easy for them as well. Gardner: One last question, what comes next in terms of containers? What we're seeing is that containers have a lot to do with developers and DevOps, but ultimately I'd  think that the envelope gets pushed out into production, especially when you hear about things like composable infrastructure. If you've been composing infrastructure in the earlier part of the process and development, it takes care of itself in production. Do you actually see more of these trends accomplishing that where production is lights-out like you are, where more of the definition of infrastructure and applications, productivity, and capabilities is in that development in DevOps stage?
  8. 8. Virtualization Hulbert: Definitely. Over time, it is going to be very similar to what we saw when customers were moving from dedicated physical equipment into the cloud, which is really virtualization. This is the next evolution, where we're moving into containers. At the end of the day, the developers, the product managers for the applications for whatever they're actually developing, don't really care what and how it all works. They just want it to work. They want it to be a utility consumption-based model. They want the composable infrastructure. They want to be able to get all their micro-services deployed at all these different locations on the edge to be close to their customers. Containers are going to be a great way to do that because they have all the overhead of dealing with the operations knowledge. So, they can just put these little APIs and the different things that they need where they need it. As we see more of that stuff pushed to the edge to get the eyeball traffic, that’s going to be a great way to do that. With the ability to do even further bursting and into the bigger public clouds worldwide, I think we can get to a really large scale in a great way. Software Defined Storage Eliminate Complexity and Free Infrastructure From the Limitations of Dedicated Hardware Gardner: Well, we'll have to leave it there. We've been learning how hosting provider Opus Interactive has adopted a software-defined storage approach to better support its customers. And we've heard how scaling of customized IT infrastructure for a hosting organization at a multitenant environment is getting great benefits from flexibility around hardware and the confidence that brings for storage supply always meeting dynamic demand. So, please join me in thanking our guest. We’ve been here with Eric Hulbert, CEO at Opus Interactive in Portland Thank you, Eric. Hulbert: Thank you very much. I appreciate it. Gardner: And I'd also like to thank our audience as well for joining us for this Hewlett-Packard Enterprise, Voice of the Customer Podcast. I'm Dana Gardner, Principal Analyst at Interarbor Solutions, your host for this ongoing series of HPE-sponsored discussions. Thanks again for listening, and come back next time. Listen to the podcast. Find it on iTunes. Get the mobile app. Sponsor: Hewlett Packard Enterprise.
  9. 9. Transcript of a discussion on scaling benefits from improved storage infrastructure at a multitenant hosting organization.  Copyright Interarbor Solutions, LLC, 2005-2016. All rights reserved. You may also be interested in: • Big data enables top user experiences and extreme personalization for Intuit TurboTax • Feedback loops: The confluence of DevOps and big data • Spirent leverages big data to keep user experience quality a winning factor for telcos • Powerful reporting from YP's data warehouse helps SMBs deliver the best ad campaigns • IoT brings on development demands that DevOps manages best, say experts • Big data generates new insights into what’s happening in the world's tropical ecosystems • DevOps and security, a match made in heaven • How Sprint employs orchestration and automation to bring IT into DevOps readiness • How fast analytics changes the game and expands the market for big data value • How HTC centralizes storage management to gain visibility and IT disaster avoidance • Big data, risk, and predictive analysis drive use of cloud-based ITSM, says panel • Rolta AdvizeX experts on hastening big data analytics in healthcare and retail • The future of business intelligence as a service with GoodData and HP Vertica  • Enterprises opting for converged infrastructure as stepping stone to hybrid cloud