This document discusses a training program that teaches participants about different communication styles and how to handle conflict effectively with each style. The program helps people understand their own natural style, recognize styles in others, and develop strategies for adapting their approach based on the other person's style. It provides tips for communicating with each of the four main styles - Dominant, Influence, Steady, and Compliant - during conflict situations. Participants are guided to develop their own preferred conflict strategies and approaches for different styles.

6. Handling Conflict with Style Task Oriented People Oriented Extrovert Dominance Influence Assertive Needs Driven Behavior Challenge Needs Driven Behavior Verbalize Body Language Leaning forward, sharp hand gestures Body Language Expressive, big gestures Pace of Speech Fast Pace of Speech Fast Strengths Decisiveness, achievement Strengths Popularity, fun Weaknesses Insensitivity, intimidation Weaknesses Distraction, lack of follow through Response to Conflict Fight Response to Conflict Flight Introvert Compliance Steady Needs Driven Behavior Rules/Data/Procedures Needs Driven Behavior Accommodate Body Language Little or no gestures, direct eye contact Body Language Leaning back, small gestures, less eye contact Pace of Speech Slow Pace of Speech Slow Strengths Completeness, accuracy Strengths Considerate, inclusive, diligent Weaknesses Insensitivity, inflexibility Weaknesses Indecisiveness, acceptance of status quo Response to Conflict Avoid Response to Conflict Accommodate Passive

13. Dominate Style in Conflict The Communication Gym ® www.thecommunicationgym.com Handling Conflict with Style Do’s : Don’ts: Be clear, specific, brief and to the point Talk about things that are not relevant Stick to business Leave loopholes or cloudy issues Be prepared with support material Appear disorganized Speak clearly and with conviction Make it personal – stick to the issue

14. Influence Style in Conflict The Communication Gym ® www.thecommunicationgym.com Handling Conflict with Style Do’s: Don’ts: Provide a friendly environment Be curt, unemotional, or overly angry Put details in writing Control the conversation completely Ask “feeling” questions Stay strictly to the facts and figures Ask for their opinion Charge immediately into the issue

15. Steady Style in Conflict The Communication Gym ® www.thecommunicationgym.com Handling Conflict with Style Do’s: Don’ts: Begin with personal discussion Rush headlong into the issue Present your case in a soft tone Use abrasive language or tonality Encourage their input, ask questions Force them to respond too quickly Discuss people and emotion Challenge them or be too pushy

16. Compliant Style in Conflict The Communication Gym ® www.thecommunicationgym.com Handling Conflict with Style Do’s: Don’ts: Prepare your case in advance Be giddy or too informal Provide support material Be overly optimistic or unrealistic Be accurate and know your material Be disorganized or messy Stay on track Get distracted or stray from your key points