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Microsoft 365 Business Voice

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Microsoft 365 Business Voice is a cloud-based phone system designed for Office 365. Together they deliver an all-in-one communication solution that brings together calling, meetings, and messaging into a single application, Microsoft Teams. Business Voice works wherever you do, on computers, smart phones, and desk phones. It uses Microsoft’s trusted cloud to deliver reliable, high-quality audio with intelligent and AI-powered capabilities. You can easily setup and manage Business Voice from the same admin console as the rest of your Office 365 services. With all your communication and collaboration tools in one place, it makes it easier than ever to get work done.

Make communication more flexible, easy, and intelligent so you can stay connected when you need to.

Call from anywhere, on any device.
Stay connected with a single phone number across computers, mobile devices, & desk phones.
Quick one-click calling & meetings.
Call any number, schedule & join meetings, and turn chats into a calls with a single click.
AI-powered intelligence.
Automatic voicemail transcription plus inline chat translation & real-time captioning in meetings.

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Microsoft 365 Business Voice

  1. 1. E V O L U T I O N O F P R O D U C T I V I T Y
  2. 2. I N D I V I D U A L
  3. 3. C O L L E C T I V E
  4. 4. I N T E L L I G E N T P R O D U C T I V I T Y
  5. 5. B U S I N E S S C A L L I N G , R E I N V E N T E D W e l c o m e t o c l o u d t e l e p h o n y THEN NOW MULTIPLE VENDOR COMPLEXITY ON-PREM PBX MAINTENANCE COSTS JUGGLE MULTIPLE APPS UNIFIED COMMUNICATIONS FROM ONE APP CALLING TIED TO DESK PHONE CALL FROM ANY DEVICE AND LOCATION SINGLE PROVIDER SIMPLICTY CLOUD-BASED PHONE SYSTEM SAVES MONEY
  6. 6. Microsoft 365 Business Voice Get a phone system designed for Microsoft Teams All-in-one communication Transform how work gets done by unifying calling, chat, and meetings Easy and intelligent calling Communicate with more flexibility, ease, and intelligence so you can stay connected Delivered from Microsoft’s cloud Work confidently with a reliable and secure cloud-based solution
  7. 7. All-in-one communication Transform how work gets done by unifying calling, chat, and meetings Calling, chat, and meetings in a single app Simplify your communications by unifying calling with chat and meetings in Microsoft Teams. Do your best work, in one suite Unified contacts and calendars across Teams & Outlook. Collaborate in the Office apps within calls and meetings. Built-in audio conferencing Add flexibility to your meetings with a dial-in number, integrated into every online meeting.
  8. 8. Easy and intelligent calling Communicate with more flexibility, ease, and intelligence so you can stay connected when you need to. Call from anywhere, on any device Stay connected with a single phone number across computers, mobile devices, & desk phones. Quick one-click calling & meetings Call any number, schedule & join meetings, and turn chats into a calls with a single click. AI-powered intelligence Automatic voicemail transcription plus inline chat translation & real-time captioning in meetings.
  9. 9. Delivered from Microsoft’s cloud Work confidently with a reliable and secure cloud-based solution Enterprise-grade calling Keep your business running smoothly with built-in redundancy and load-balancing. Manage in Microsoft 365 Setup and management are centralized in the familiar Microsoft 365 admin console. One provider Save time and money with one solution, one bill, and one low-monthly price.
  10. 10. Business Voice Demo
  11. 11. Business Voice Features Admin Cloud PBX Number porting Multi-level auto attendant Multilingual IVR Call queue: group, serial, round robin Global call routing Location-based routing Emergency location-based routing Exchange calendar call routing Dynamic E911 Multi-site support 24x7 customer support Single sign-on Local numbers Toll-free numbers Company & user phone numbers Extensions Integrated calling plans Bring your own calling plan (with direct routing) Performance reports Quality of service reports Call logs Call monitoring Call analytics Call quality dashboard Device management Media bypass support Expanded SBC support Calling Call park Call forwarding Call hold Call transfer: supervised & blind Call delegation Shared line appearance Call logs Call blocking Music on hold Do not disturb / breakthrough Distinctive ringtones Add participants to a 1:1 call Visual voicemail Voicemail to email Call history Caller ID Caller ID masking Click to call out from Outlook, Office Apps, and webpages Presence status Contact integration with Exchange Teams desktop, web, & mobile apps Teams-certified devices Integrated audio conferencing Conferencing up to 250 participants
  12. 12. Microsoft AI CortanaWindows10 Microsoft Teams Microsoft Teams Devices Allows you to communicate from anywhere, and across device types Third-party solutions available to support scenarios such as analog, call recording systems, etc. Individual devices Enable your team with devices for every workstyle Meeting room devices Make meetings more effective with modern meeting room devices
  13. 13. Make sure you have an eligible Office 365 subscription Get everyone in your organization using Teams See the product for yourself with a demonstration To get started
  14. 14. © Copyright Microsoft Corporation. All rights reserved. Partner Logo Partner Contact Info
  15. 15. Additional resources
  16. 16. Microsoft 365 Business Microsoft 365 Enterprise Business Voice w/ Calling Plan Business Voice w/ Direct Routing Phone System Audio Conferencing Calling Plan Availability Stand Alone Purchases1 $20 $12 $8 $42 $12 Domestic $24 International Included in Office 365 E5 ● ● Add-on Purchase4 ● ● $12 International Features End-user call handling: (answer, hold, transfer, sim ring) ● ● ● Setup and use call designation ● ● ● Team Calling ● ● ● Use IP Desk Phone ● ● ● Set and enforce calling policies ● ● ● Enable Emergency calling for users ● ● ● Dial-in for Teams Meetings ● ● ● Meeting dial out to phone numbers3 ● ● ● Toll Free Dial-in Conferencing3 ● ● ● Emergency Calling ● ● ● Phone number assignment ● ● ● Inbound calling ● ● ● Outbound calling (Domestic/int’l) ●5 ● Microsoft Teams Services !In order to use Microsoft Teams Phone System, Audio Conferencing, and Calling Plans, a customer must have already purchased and deployed Microsoft Teams in F1, E1, E3 or E5. 2Audio Conferencing has different price points in different channels. Please refer to specific channel pricing. 3Toll-free and dial out conferencing capabilities may incur additional per minute Communications Credits charges beyond the cap. Customers can disable this feature to avoid additional billing. 4Prequalifying prerequisites include: Office 365 Business Essentials, Office 365 Business Premium, or Microsoft 365 Business, Office 365 E1, E3, F1 and Microsoft 365 E3, A1, A3 5Business Voice add-on includes Domestic Calling Plan, International Calling Plan must be purchased separately or use Communications Credits
  17. 17. Microsoft 365 Business Voice Microsoft 365 Business Voice (without calling plan)3 Pricing1 GBP £12/u/m GBP £7.50/u/m Phone system ● ● Audio conferencing ● ● Domestic calling 1200 minutes/user/month2 ● International calling 600 min/user/month2 Add-on (GBP £9/u/m) Maximum seats 300 Qualifying pre-requisites4 Office 365 Business Essentials, Office 365 Business Premium, or Microsoft 365 Business3 General availability5 5 Nov 2019 Channel availability Web Direct, CSP CSP 1 Web Direct price in local currency shown 2 Included minutes are pooled at the tenant level. Additional minutes will be charged per minute using Communications Credits. 3 Enables 3rd party direct routing 4 Additional qualifying pre-reqs: Office 365 E1, E3, F1, A1, A3; Microsoft 365 E3, A3 5 Availability beginning November 1, 2019 in the United Kingdom and Canada only. Timing of availability in additional countries to be determined. 6 Limitations exist to add Business Voice to existing base subscriptions sold by a different partner, see appendix for CSP work around. NOTE: Service administration and usage details, such as Audio-Conferencing dial-out and availability and set-up of Communications Credits, is the same as for enterprise customers. Business Voice pricing for UK
  18. 18. Microsoft 365 Business Voice Microsoft 365 Business Voice (without calling plan)3 Pricing1 CAD $25/u/m (Promo price: CAD $22.50 through 31 March 2020) CAD $15/u/m Phone System ● ● Audio Conferencing ● ● Domestic Calling 3000 minutes/user/month2 ● International Calling 600 min/user/month2 Add-on (CAD $15.40/u/m) Maximum seats 300 Qualifying pre-requisites4 Office 365 Business Essentials, Office 365 Business Premium, or Microsoft 365 Business3 General availability5 5 Nov 2019 Channel availability Web Direct, CSP CSP 1 Web Direct price in local currency shown 2 Included minutes are pooled at the tenant level. Additional minutes will be charged per minute using Communications Credits. 3 Enables 3rd party direct routing 4 Additional qualifying pre-reqs: Office 365 E1, E3, F1, A1, A3; Microsoft 365 E3, A3 5 Availability beginning November 1, 2019 in the United Kingdom and Canada only. Timing of availability in additional countries to be determined. 6 Limitations exist to add Business Voice to existing base subscriptions sold by a different partner, see appendix for CSP work around. NOTE: Service administration and usage details, such as Audio-Conferencing dial-out and availability and set-up of Communications Credits, is the same as for enterprise customers. Business Voice Canada pricing
  19. 19. Microsoft 365 Business Voice Microsoft 365 Business Voice (without calling plan)3 Pricing1 USD $20/u/m USD $12/u/m Phone system ● ● Audio conferencing ● ● Domestic calling 3000 minutes/user/month2 ● International calling 600 min/user/month2 Add-on (USD $12/u/m) Maximum seats 300 Qualifying pre-requisites4 Office 365 Business Essentials, Office 365 Business Premium, or Microsoft 365 Business3 General availability5 1 April 2020 Channel availability Web Direct, CSP CSP 1 Web Direct price in local currency shown 2 Included minutes are pooled at the tenant level. Additional minutes will be charged per minute using Communications Credits. 3 Enables 3rd party direct routing 4 Additional qualifying pre-reqs: Office 365 E1, E3, F1, A1, A3; Microsoft 365 E3, A3 5 Limitations exist to add Business Voice to existing base subscriptions sold by a different partner, see appendix for CSP work around. NOTE: Service administration and usage details, such as Audio-Conferencing dial-out and availability and set-up of Communications Credits, is the same as for enterprise customers. Business Voice US Pricing
  20. 20. Microsoft 365 Business Voice (without calling plan)1 Pricing EURO €11/u/m (USD $12/u/m) Phone system ● Audio conferencing ● Maximum seats 300 Qualifying pre-requisites2 Office 365 Business Essentials, Office 365 Business Premium, or Microsoft 365 Business3 General availability 1 April 2020 Channel availability CSP 1 Enables 3rd party direct routing 2 Additional qualifying pre-reqs: Office 365 E1, E3, F1, A1, A3; Microsoft 365 E3, A3 3 Limitations exist to add Business Voice to existing base subscriptions sold by a different partner, see appendix for CSP work around. NOTE: Service administration and usage details, such as Audio-Conferencing dial-out and availability and set-up of Communications Credits, is the same as for enterprise customers. Business Voice RoW Pricing
  21. 21. Experience a phone system built for productivity and how it can help your team communicate better. • 30-day free trial • All the capabilities as the paid subscription • Can be added to any paid or trial Office 365 and Microsoft 365 with Teams1 • Up to 25 users can use the trial 1Qualifying pre-reqs: Office 365 Business Essentials, Business Premium, F1, E1, E3, A1, A3; Microsoft 365 Business, E3, A3 Business Voice trial start calling today with a 30-day trial
  22. 22. 24 Contact Information David Rosenthal VP & General Manager Digital Business @DavidJRosenthal SlideShare Blog: www.razor-tech.com 5 Tower Bridge 300 Barr Harbor Dr., Suite 705 West Conshohocken, PA 19428 www.razor-tech.com David.Rosenthal@razor-tech.com Office : 866.RZR.DATA Let’s keep in touch

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