Slides for my talk delivered during local WUD 2014 event (WUD na Pradze in Warsaw). Mostly useful as a reminder for WUD attendees, but I'm looking forward to any feedback.
Keywords/buzzwords:
- User Centered Design in practice
- UX Design for the corporate world
- Leveraging internal communication to build engagement
- Training solutions for corporate world
21. What is User Centered Design?
The design is based upon an explicit
understanding of users, tasks and
environments.
Users are involved throughout design
and development.
The design is driven and refined by
user-centered evaluation.
The process is iterative.
The design team includes
multidisciplinary skills and
perspectives.
The design addresses the whole user
experience.
22. What is User Centered Design?
The design is based upon an explicit
understanding of users, tasks and
environments.
→ DO RESEARCH
Users are involved throughout design
and development.
→ TALK TO USERS
The design is driven and refined by
user-centered evaluation.
→ TEST DESIGNS
The process is iterative.
→ TRY AGAIN OFTEN
The design team includes
multidisciplinary skills and
perspectives.
→ ALL HANDS ON BOARD
The design addresses the whole user
experience.
→ IT'S NOT JUST AN APP
31. The existing process
ParticipantTrainer
Learning
Expert SSC
Assistant
Roster
This takes hours or even days
32. The existing process
ParticipantTrainer
Learning
Expert SSC
Assistant
Roster
Some math:
2100 rosters per month
x 3 people involved
x 10 minutes per roster
= 1050 manhours per month
That’s 6 full-time employees doing just paperwork
34. What else did we learn?
Everywhere is a classroom.
There no devices available.
35. What else did we learn?
Everywhere is a classroom.
There no devices available.
Available computers are old.
36. What else did we learn?
Everywhere is a classroom.
There no devices available.
Available computers are old.
Employees don’t like corporate solutions.
37. What else did we learn?
Everywhere is a classroom.
There no devices available.
Available computers are old.
Employees don’t like corporate solutions.
Current solution is rather low-tech.
38. <photos from research>
This is how
rosters are stored
at the moment.
Does
not search
well.
39. What else did we learn?
Everywhere is a classroom.
There no devices available.
Available computers are old.
Employees don’t like corporate solutions.
Current solution is rather low-tech.
Errors are hard to fix.
40. What else did we learn?
Everywhere is a classroom.
There no devices available.
Available computers are old.
Employees don’t like corporate solutions.
Current solution is rather low-tech.
Errors are hard to fix.
Trainers worry.
41. Task model
Trainer:
Prepare → Fill in rosters → Collect signatures → Submit the roster
Participant:
Join training → Sign a roster → Receive qualification
43. So what are our constraints?
Seamless experience
Extremely lightweight
Device-agnostic
Usable for every employee
Consistent with other corporate solutions
Requires no training
People must love it ← #engagement
