Transition to Management: The Other Side of the Desk

Transition to Management
The Other Side of the Desk

February 12, 2014

©2014 NetSpeed Learning Solutions

Objectives
• Identify specific leader behaviors linked to the
Leadership Guidelines
• Stay balanced and on track in the face of
shifting priorities and unpredictable challenges
• Describe the NetSpeed Leadership® blendedlearning program

© 2014 NetSpeed Learning Solutions. All rights reserved.

2

Housekeeping
•
•
•
•

Close other programs.
Use Chat to send a message to the Presenters.
Interact using Chat, Polling, and Status Icons
To maximize your screen size, press F11 now.


3

Send a Chat Message


4

Send a Chat Message


5

Status Icons


6

Opening Poll
What is driving your organization’s desire to
develop your new leaders?


7

Leadership Assessment
Have you downloaded
and completed the
Leadership Assessment
tool?

http://netspeedlearning.com/leadership/assessment/


8

The Gap
75% of organizations cite leadership
development as important
23% say they are effective at developing
leaders internally

Source: 2010, i4cp


9

Leadership Development
“Given the volatility of the last
year and the accelerated pace of
change in the economy,
companies should be treating
leadership development as both
an urgent survival tactic and a
business opportunity.”
Jay Jamrog
SVP/Research
i4cp


10

Demographic Shift
• Every single day, more than 10,000 baby
boomers reach the age of 65.
• This will be true every day for the next 19
years.

Lada Nikravan
CLO


11

Training Your Leaders


12

NetSpeed Leadership®
1. Face-to-face Classroom Training (3 hour
modules)
2. Webinar Training modules (90-minute sessions)
3. Post-class online reinforcement tools
4. NetSpeed Administrator™
(to report the impact of training)


13

Gyroscope
A device that keeps
you aligned as you
are pulled in many
directions


14

The Guidelines:
Your Leadership Gyroscope
1.
2.
3.
4.
5.

Create an Optimistic Climate
Promote Collaborative Relationships
Encourage Exceptional Performance
Focus for High Impact
Cultivate Trust


15

1.
2.
3.
4.
5.

Cultivate Trust


16

Create an Optimistic
Climate
A leader’s mood is
contagious and sets the tone
for the work climate
How does the leader’s mood
set the tone for a team?


17

Create an Optimistic
Climate
Leader Behavior:
I frequently find ways to celebrate
the progress made by teams and
individuals.

What advice would you give a
new manager who wanted to
celebrate more?

18

1.
2.
3.
4.
5.

Cultivate Trust


19

Promote Collaborative
Relationships

Open-handed give and take is
mandatory in an effective, fast paced,
organization
What evidence tells you that
open-handed give and take is
the norm in an organization?

20

Promote Collaborative
Relationships
Leader Behavior:
I actively encourage honest
feedback and input from others.
5 – Frequently
4 – Sometimes
3 – Occasionally
2 – Rarely
1 – Almost Never


21

1.
2.
3.
4.
5.

Cultivate Trust


22

Encourage Exceptional
Performance
The competitive landscape requires that
we set and consistently achieve stretch
goals


23

Encourage Exceptional
Performance
Leader Behavior:
I address performance problems
quickly and constructively.

What is the impact when the
leader fails to address
performance problems well?

24

1.
2.
3.
4.
5.

Cultivate Trust


25

A disciplined approach enables us to
stay on course in the face of
unpredictable change

Give an example of a
“disciplined approach” inside
an organization.

26

Leader Behavior:
I skillfully plan and execute assignments.

5 – Frequently
4 – Sometimes
3 – Occasionally
2 – Rarely
1 – Almost Never


27

1.
2.
3.
4.
5.

Cultivate Trust


28

Cultivate Trust
Lack of trust cripples an organization’s
ability to perform


29

Cultivate Trust
Leader Behavior:
I assume people have good intentions.

How does this assumption
affect the leader’s behavior?


30

Cultivate Trust
What are examples of trust busters at work?
What are examples trust builders at work?


31

The New Blend


32

The New Blend
E-learning
Instructor-led web training
Podcasting
E-books

Instructor-led classroom
Public speakers
Industry conferences


Podcasting
Video
Wikis or Knols
Blogs

Brown-bag lunch seminars
Book groups
Mentoring
Consult a colleague

33

Learners in the New Blend
• Assume greater responsibility for their learning
• May meet face-to-face upfront to begin building
relationships then move to virtual learning
• Share knowledge and experiences
• Create and post content
• May convene several times in web-conference training
sessions
• Interact with peers in and out of the virtual classroom


34

Virtual Learning Evolves


35

Three Tracks – 24 Modules

Leadership Development – 8 modules
Performance Management – 8 modules
Professional Development – 8 modules

Available for classroom and virtual delivery


36

Post-Class Reinforcement

Job Aid Cards
Electronic Magazine
NetSpeed On The Job™
NetSpeed Coach®
NetSpeed Administrator


37

Job Aid Card
Distributed at end of f2f class
Emailed after a virtual class


38

NetSpeed Learning Center


39

Electronic Magazine


40


Online Performance Support Tool

41


Available 24/7 for one year; can be emailed

42

NetSpeed Coach®


43

“All training impact begins with
the individual.”
Robert O. Brinkerhoff
Telling Training’s Story


44

Individual Impact


45

Manager or Third Party
Provide manager’s feedback (Level III)
Skill Improvement
Effectiveness
Behavioral Examples

Participant may view manager’s feedback
Participant may view an aggregate of 3+ thirdparty assessments


46

Manager’s Observations


47

Evaluation Results


48

NetSpeed Administrator™
Tracks the progress of each participant per
session
Provides participant evaluation data (Level II)
Shows summary impact information (Level III)
Application
Skill Improvement
Effectiveness
Behavioral Examples


49

NetSpeed Fast Tracks™


50

Integrated Learning System
•
•
•
•
•

Keyword Searchable
Podcasts and videos
Knols (units of knowledge) and Blogs
Expert interviews
Scheduled asynchronous course assignments


51

New Blend Options
1. Leadership Webinar Series – 90-minute webinars
by subscription
2. Virtual Facilitator Trainer Certification (prepares
trainers for virtual delivery)
3. Ability to blend synchronous with asynchronous
learning at NetSpeed Fast Tracks™


52

The New Blend
NetSpeed On The Job
NetSpeed Coach
NetSpeed Leadership
(virtual)

NetSpeed Fast Tracks
(Video, Blogs, Knols)

NetSpeed Leadership
(face-to-face)

Ongoing coaching
and managerial
support


53

“The central challenge for
organizations today is how to leverage
learning consistently, quickly and
effectively into improved performance.”
Robert O. Brinkerhoff
Telling Training’s Story


54

Develop Your Leaders
• Deliver instructor-led (face-to-face or virtual)
• Blend it with asynchronous assignments at NetSpeed Fast
Tracks™
• Add video, podcasts, blogs and knols to build learnercentric programs
• Reinforce learning transfer with post-class tools
• Encourage peer-to-peer collaboration and problem-solving


55

InstructorLed

Flexible

Practical

Blended
Collaborative


56

Complete the Survey
Receive:
• Three seats in the next NetSpeed Leadership
webinar (Creating an Inspiring Work Culture
on March 11)
• A link to view the slides from this webinar.


57

Q&A


58


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Transition to Management: The Other Side of the Desk

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