Develop Frontline Leaders Virtually

Leadership Skills
for Frontline Leaders
October 2014
©2014 NetSpeed Learning Solutions

Objectives
• Explore the importance of leadership
development for sustained competitive
advantage
• Overview the NetSpeed Leadership®
blended training system, updated for
2014
• Introduce virtual learning tools to
support training dispersed groups

Housekeeping
• Close other programs.
• Use Chat to send a message to the Presenters.
• Interact using Chat, Polling, and Status Icons.
© 2014 NetSpeed Learning Solutions. All rights reserved. 3

Opening Poll
What is driving your organization’s desire to
develop your new leaders?

The Gap
75% of organizations cite leadership
development as important
23% say they are effective at developing
leaders internally
Source: i4cp

Urgent Priorities
38% rated building global leadership as the
most urgent priority
26% rated retention and engagement as the
most urgent priority
Source: Global Human Capital Trends 2014
(Deloitte Consulting and Bersin by Deloitte)

The Frontline Advantage
“First-leaders make up 50 – 60% of
management on average and directly
supervise 80% of the workforce. They are
central players in a company’s business
strategy.”
Source: HBR Blog, Fred Hassan

Leadership Development
“Given the volatility of the last
year and the accelerated pace of
change in the economy,
companies should be treating
leadership development as both
an urgent survival tactic and a
business opportunity.”
Jay Jamrog
SVP/Research
i4cp

Demographic Shift
• Every single day, more than 10,000 baby
boomers reach the age of 65.
• This will be true every day for the
next 19 years.
Lada Nikravan
CLO

Training Your Leaders

NetSpeed Leadership 2®
1. Face-to-face Classroom Training (24, 3-hour
modules)
2. Webinar Training modules (24, 90-minute
sessions)
3. Post-class online reinforcement tools
4. NetSpeed Administrator™
(to report the impact of training)

Leadership Assessment
Available for individual
managers.
Also provides
aggregated results.
http://netspeedlearning.com/leadership/assessment/

Gyroscope
A device that keeps
you aligned as you are
pulled in many
directions

The Guidelines:
Your Leadership Gyroscope
1. Create an Optimistic Climate
2. Promote Collaborative Relationships
3. Encourage Exceptional Performance
4. Focus for High Impact
5. Cultivate Trust

Leadership Strength

Leadership Guidelines
5. Cultivate Trust

Create an Optimistic
Climate
Leader Behavior:
I frequently find ways to celebrate
the progress made by teams and
individuals.
What advice would you give a
new manager who wanted to
celebrate more?

Leadership Strength

5. Cultivate Trust

Promote Collaborative
Relationships
Open-handed give and take is
mandatory in an effective, fast paced,
organization

Promote Collaborative
Relationships
Leader Behavior:
I actively encourage honest
feedback and input from others.
5 – Frequently
4 – Sometimes
3 – Occasionally
2 – Rarely
1 – Almost Never

Leadership Strength

5. Cultivate Trust

Encourage Exceptional
Performance
The competitive landscape requires that
we set and consistently achieve stretch
goals

Encourage Exceptional
Performance
Leader Behavior:
I address performance problems
quickly and constructively.
What is the impact when the
leader fails to address
performance problems well?

Leadership Strength

5. Cultivate Trust

Focus for High Impact
A disciplined approach enables us to
stay on course in the face of
unpredictable change

Focus for High Impact
Leader Behavior:
I skillfully plan and execute assignments.
5 – Frequently
4 – Sometimes
3 – Occasionally
2 – Rarely
1 – Almost Never

Leadership Strength

5. Cultivate Trust

Cultivate Trust
Lack of trust cripples an organization’s
ability to perform

Cultivate Trust
Leader Behavior:
I assume people have good intentions.
How does this assumption
affect the leader’s behavior?

Cultivate Trust
What are examples of trust busters at work?
What are examples trust builders at work?

Leadership Poll
What kind of leader are you?

Virtual Leadership
To maximize this leadership strength in a virtual
world, my best advice is….

Three Tracks – 24 Modules
Leadership Development – 8 modules
Performance Management – 8 modules
Professional Development – 8 modules
Available for classroom and virtual delivery

Post-Class Reinforcement
Job Aid Cards
Electronic Magazine
NetSpeed On The Job™
NetSpeed Coach®
NetSpeed Administrator

Insights and Actions
Share one insight or one action you intend to
take now.

Complete the Survey
Receive:
• Three seats in the next NetSpeed Leadership
webinar (Appraising Performance on
November 11)
• A link to view the slides from this webinar

Year End Promotion
• 15% off all program and
services
• Purchase by December 19,
2014
• Includes licensed content,
instructional design services,
and virtual facilitator
certification

Q & A

Develop Frontline Leaders Virtually

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