Getting to Resilience

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Originally delivered at Web Directions Culture in Sydney in 2018, a talk on building adaptability into a matrixed government tech and design team in difficult circumstances.

Leadership & Management

Getting to
Resilience
Cyd Harrell
WebDirections Culture 2018

The theory (given a friendly administration)
➔ Recruit “the best” technologists into
government
➔ Give them a great work environment
➔ Let them do what they do best
➔ WIN

A generic environment...
➔ Fancy computers
➔ Snack bars
➔
➔ Project choice & 20% time
➔ Managers focus on staff’s career development
➔ Clear alignment on goals

Eng
The
Matrix
Design
Product
Strategy
Acquisitions

EngDesign Product Strategy
Client
Self-organizing!

Even given a friendly administration:
➔ Who handles performance problems?
➔ Do we recruit the right people?
➔ What kind of practice works here?
➔ How do we make practice consistent?
➔ What about our billability requirements?

During the ﬁrst year of the new administration
➔ We were reorganized 3 times
➔ Technology Transformation Service
➔ Federal Acquisitions Service
➔ Centers of Excellence

Past
decisions
Happy Halloween today, also!

Communities of practice in a ﬂat org
➔ 18F-only guilds with ½ hour weekly meetings
➔ government-wide Communities of Practice
➔ Considered side projects
ContentResearch DevOps Front-End

New standards
➔ All types of CoP open to all within TTS
➔ All CoPs provide advice freely
➔ Ofﬁcial CoPs advice management on the
practice they support.

Communities of practice in a ﬂat org
➔ Guilds with ½ hour weekly meetings
➔ open email Communities of Practice
➔ Considered 20% time for billing purposes
ContentResearch DevOps Front-End

We weren’t serving anyone by signalling
to techies that we were a free-for-all
startup environment.

A new proﬁle for hiring:
➔ People who want to collaborate above all
➔ People whose skills are beyond question
➔ People who make colleagues of clients
➔ People senior enough to have opinions
➔ People who aren’t ashamed to be consultants

Resilient organizations...
➔ Hire with full transparency
➔ Talk about performance openly
➔ Empower the front lines
➔ Open their practices

I worked for President Trump.
I worked in the Trump administration.
I worked for the federal government.
I worked for the American public.

Thank you so much for coming!
@cydharrell any time you want to
talk about this

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Getting to Resilience

1. Getting to Resilience Cyd Harrell WebDirections Culture 2018

2. After the Healthcare.gov disaster

3. November 9, 2016

4. The theory (given a friendly administration) ➔ Recruit “the best” technologists into government ➔ Give them a great work environment ➔ Let them do what they do best ➔ WIN

5. A generic environment... ➔ Fancy computers ➔ Snack bars ➔ ➔ Project choice & 20% time ➔ Managers focus on staff’s career development ➔ Clear alignment on goals

7. Eng The Matrix Design Product Strategy Acquisitions

8. EngDesign Product Strategy Client Self-organizing!

9. Even given a friendly administration: ➔ Who handles performance problems? ➔ Do we recruit the right people? ➔ What kind of practice works here? ➔ How do we make practice consistent? ➔ What about our billability requirements?

10. Things are strange now.

11. During the ﬁrst year of the new administration ➔ We were reorganized 3 times ➔ Technology Transformation Service ➔ Federal Acquisitions Service ➔ Centers of Excellence

12. Burnout became common.

13. July 2017: Chief of Staff

14. Past decisions Happy Halloween today, also!

15. EngDesign Product Strategy Leads SMT

16. SMT GMT

17. GMT

18. Communities of practice in a ﬂat org ➔ 18F-only guilds with ½ hour weekly meetings ➔ government-wide Communities of Practice ➔ Considered side projects ContentResearch DevOps Front-End

19. New standards ➔ All types of CoP open to all within TTS ➔ All CoPs provide advice freely ➔ Ofﬁcial CoPs advice management on the practice they support.

20. Communities of practice in a ﬂat org ➔ Guilds with ½ hour weekly meetings ➔ open email Communities of Practice ➔ Considered 20% time for billing purposes ContentResearch DevOps Front-End

21. Hiring freeze lifted Spring 2018

22. We weren’t serving anyone by signalling to techies that we were a free-for-all startup environment.

23. A new proﬁle for hiring: ➔ People who want to collaborate above all ➔ People whose skills are beyond question ➔ People who make colleagues of clients ➔ People senior enough to have opinions ➔ People who aren’t ashamed to be consultants

24. Resilient organizations... ➔ Hire with full transparency ➔ Talk about performance openly ➔ Empower the front lines ➔ Open their practices

25. I worked for President Trump. I worked in the Trump administration. I worked for the federal government. I worked for the American public.

26. Healthy institutions withstand.

27. Questions?

28. Thank you so much for coming! @cydharrell any time you want to talk about this

Getting to Resilience

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