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ONLINE DISPUTE RESOLUTION<br />
Introduction<br />Cybersettle is the premier global provider of technology enabled on-line dispute resolution solutions<br...
How It Works<br />Users wanting to settle a claim on-line go to our website…<br />  Web Browser<br />http://www.cybersettl...
How It Works<br /> Log on with their username & password OR create a new account…<br />  Web Browser<br />http://www.cyber...
  Web Browser<br />http://www.cybersettle.com<br />Opponent’s Name:<br />Robert Attorney<br />Opponent’s Email:<br />ratto...
  Web Browser<br />http://www.cybersettle.com<br />Claim Number:<br />Claim#12345<br />Date of Loss:<br />5-12-2009<br />H...
  Web Browser<br />http://www.cybersettle.com<br />Round 1 Offer:<br />$ 13,000<br />Round 2 Offer:<br />$ 14,000<br />How...
  Web Browser<br />http://www.cybersettle.com<br />Round 1 Offer:<br />$ 13,000<br />Round 2 Offer:<br />$ 14,000<br />How...
How It Works<br />Once submission is complete, the system immediately notifies the other party by fax, email, or telephone...
Responding to a Claim<br />Upon receiving notification, the opposing party goes to the Cybersettle website to access the c...
  Web Browser<br />http://www.cybersettle.com<br />Claim Number:	Claim#12234<br />Date of Loss:	5-12-2009<br />Opponent:		...
Responding to a Claim<br />After reviewing the claim information, the opposing party enters up to 3 demands.<br />  Web Br...
  Web Browser<br />http://www.cybersettle.com<br />We’re sorry, your demand of $20,000 did not settle this claim.<br />Ple...
  Web Browser<br />http://www.cybersettle.com<br />We’re sorry, your demand of $17,000 did not settle this claim.<br />Ple...
If during any round, the responding demand is less than or equal to the settlement offer, a settlement is reached for the ...
If the responding party does not reach a settlement, several options are available.<br />  Web Browser<br />http://www.cyb...
Request a Facilitator</li></ul>Responding to a Claim<br />
Responding to a Claim<br />The responding party can resubmit the claim and enter 3 new demands. <br />  Web Browser<br />h...
Responding to a Claim<br />The other side will then respond with up to 3 new offers and attempt to reach a settlement.<br ...
Responding to a Claim<br />Alternatively, either side can request a facilitator to assist in the negotiations<br />  Web B...
Request a Facilitator</li></li></ul><li>Responding to a Claim<br />  Web Browser<br />http://www.cybersettle.com<br />“<br...
Responding to a Claim<br />  Web Browser<br />http://www.cybersettle.com<br />“<br />Great news! I just spoke to the other...
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Cybersettle Walkthrough

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A simple walkthrough of the Cybersettle system

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Cybersettle Walkthrough

  1. 1. ONLINE DISPUTE RESOLUTION<br />
  2. 2. Introduction<br />Cybersettle is the premier global provider of technology enabled on-line dispute resolution solutions<br />Cybersettle’sPatented Double Blind Process reduces the time and lowers the cost to settle disputes<br />Having facilitated over $1.8 Billion in claims, Cybersettle has saved its customers millions in legal fees and administrative costs<br />
  3. 3. How It Works<br />Users wanting to settle a claim on-line go to our website…<br /> Web Browser<br />http://www.cybersettle.com<br />
  4. 4. How It Works<br /> Log on with their username & password OR create a new account…<br /> Web Browser<br />http://www.cybersettle.com<br />Username:<br />jadjuster<br />Password:<br />**********<br />LOGIN<br />Create a new account<br />
  5. 5. Web Browser<br />http://www.cybersettle.com<br />Opponent’s Name:<br />Robert Attorney<br />Opponent’s Email:<br />rattorney@email.com<br />How It Works<br />Specify the opposing party to the claim… <br />Opponent’s Fax:<br />212-555-1212<br />NEXT<br />
  6. 6. Web Browser<br />http://www.cybersettle.com<br />Claim Number:<br />Claim#12345<br />Date of Loss:<br />5-12-2009<br />How It Works<br />Provide some basic claim information about the claim…<br />Type of Claim:<br />Bodily Injury<br />NEXT<br />
  7. 7. Web Browser<br />http://www.cybersettle.com<br />Round 1 Offer:<br />$ 13,000<br />Round 2 Offer:<br />$ 14,000<br />How It Works<br />And enter 3 offers of settlement for the claim, one for each round of the process.<br />Round 3 Offer:<br />$ 15,000<br />NEXT<br />
  8. 8. Web Browser<br />http://www.cybersettle.com<br />Round 1 Offer:<br />$ 13,000<br />Round 2 Offer:<br />$ 14,000<br />How It Works<br />These offers are the most the submitter is willing to pay in each negotiation round and will never be revealed to the other party.<br />Round 3 Offer:<br />$ 15,000<br />NEXT<br />
  9. 9. How It Works<br />Once submission is complete, the system immediately notifies the other party by fax, email, or telephone.<br />
  10. 10. Responding to a Claim<br />Upon receiving notification, the opposing party goes to the Cybersettle website to access the claim…<br /> Web Browser<br />http://www.cybersettle.com<br />Welcome to Cybersettle<br />Access Code:<br />123456789<br />NEXT<br />
  11. 11. Web Browser<br />http://www.cybersettle.com<br />Claim Number: Claim#12234<br />Date of Loss: 5-12-2009<br />Opponent: John Adjuster<br /> I agree to the terms and conditionsof this site<br />Responding to a Claim<br />An overview of the claim as well as terms and conditions of participation are displayed.<br />NEXT<br />X<br />
  12. 12. Responding to a Claim<br />After reviewing the claim information, the opposing party enters up to 3 demands.<br /> Web Browser<br />http://www.cybersettle.com<br />Round 1 Demand:<br />$20,000<br />SUBMIT<br />
  13. 13. Web Browser<br />http://www.cybersettle.com<br />We’re sorry, your demand of $20,000 did not settle this claim.<br />Please try again.<br />Round 2 Demand:<br />$17,000<br />Responding to a Claim<br />Each demand will be compared against the corresponding offer for the round.<br />SUBMIT<br />
  14. 14. Web Browser<br />http://www.cybersettle.com<br />We’re sorry, your demand of $17,000 did not settle this claim.<br />Please try again.<br />Round 3 Demand:<br />$14,000<br />SUBMIT<br />Responding to a Claim<br />No numbers are revealed. The system compares the offers and demands in the blind, keeping them strictly confidential.<br />
  15. 15. If during any round, the responding demand is less than or equal to the settlement offer, a settlement is reached for the average of both amounts.<br /> Web Browser<br />http://www.cybersettle.com<br />Congratulations! <br />Your case settled for $14,500!<br />Round 3 Demand:<br />$14,000<br />Responding to a Claim<br />SUBMIT<br />
  16. 16. If the responding party does not reach a settlement, several options are available.<br /> Web Browser<br />http://www.cybersettle.com<br />We’re sorry, your case did not settle. <br />What would you like to do next?<br /><ul><li>Resubmit this Claim
  17. 17. Request a Facilitator</li></ul>Responding to a Claim<br />
  18. 18. Responding to a Claim<br />The responding party can resubmit the claim and enter 3 new demands. <br /> Web Browser<br />http://www.cybersettle.com<br />Round 1 Demand:<br />$ 17,000<br />Round 2 Demand:<br />$ 16,000<br />Round 3 Demand:<br />$ 15,000<br />NEXT<br />
  19. 19. Responding to a Claim<br />The other side will then respond with up to 3 new offers and attempt to reach a settlement.<br /> Web Browser<br />http://www.cybersettle.com<br />Round 1 Demand:<br />$ 17,000<br />Round 2 Demand:<br />$ 16,000<br />Round 3 Demand:<br />$ 15,000<br />NEXT<br />
  20. 20. Responding to a Claim<br />Alternatively, either side can request a facilitator to assist in the negotiations<br /> Web Browser<br />http://www.cybersettle.com<br />We’re sorry, your case did not settle. <br />What would you like to do next?<br /><ul><li>Resubmit this Claim
  21. 21. Request a Facilitator</li></li></ul><li>Responding to a Claim<br /> Web Browser<br />http://www.cybersettle.com<br />“<br />Hi! I’m Janice, the Cybersettle facilitator assigned to your claim.<br />”<br />Facilitators contact both parties directly and help them settle the claim.<br />
  22. 22. Responding to a Claim<br /> Web Browser<br />http://www.cybersettle.com<br />“<br />Great news! I just spoke to the other side and they are willing to lower their demand!<br />”<br />They are extremely effective at getting both sides to compromise, without revealing the other party’s numbers.<br />
  23. 23. Effective Results <br />Since 1998, Cybersettle has facilitated settlements of over 250,000 claims<br />60% of claims settle within 60 days of submission<br />On average, Cybersettle reduces claim cycle times by 4-6 months<br />Cybersettle has saved the City of New York over $70 million<br />

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