The document appears to be a series of tweets by @gilescolborne discussing various topics related to user experience (UX) and artificial intelligence (AI) such as booking a train ticket using an AI assistant, the growth of connected devices, using algorithms to understand user behavior, and strategies for designing intelligent services.
5. @gilescolborne
Book me an off peak return from
Bath to London for next Tuesday
with a seat reservation on the way
back at 4:30.
Would you like to add a Zone
1-5 Travelcard for £5.80?
Yes plz
That comes to £78.20 including
booking fee. Want to go ahead?
Trainline BookingMenu My tickets
OK
60. @gilescolborne
Book me an off peak return from
Bath to London for next Tuesday
with a seat reservation on the way
back at 4:30.
Would you like to add a Zone
1-5 Travelcard for £5.80?
Yes plz
That comes to £78.20 including
booking fee. Want to go ahead?
Trainline BookingMenu My tickets
OK
66. @gilescolborne@gilescolborne
I’d like to return my shirt.
The one you bought last week? Just print this label
and send it back to us.
Hi, Giles. I can help if you have a question about a
recent order.
67. @gilescolborne
Set out along Main Street and go ahead for 50
yards. At the junction with Spring Street bear
left along Main Street for 240 yards. At the
traffic lights go straight ahead for 70 yards.
Take the ramp for the train station marked
‘other traffic’ and in 20 yards you’ll be at the
train station.
I’m in a hurry. Where’s the train station?
@gilescolborne
69. @gilescolborne
Book me an off peak return from
Bath to London for next Tuesday
with a seat reservation on the way
back at 4:30.
Would you like to add a Zone
1-5 Travelcard for £5.80?
Yes plz
That comes to £78.20 including
booking fee. Want to go ahead?
Trainline BookingMenu My tickets
OK
70. @gilescolborne
Strategies for intelligent service design
1. Data. Unique data. Complex data. Connected data.
2. A user need. Which may not be obvious to your users.
3. A visualisation of your data. To help you find the patterns within it.
4. An algorithm. And teams with a shared understanding of how it works.
5. A sense of etiquette. Don’t let your ‘smart’ service offend users.
6. A sense of dialogue. Understand how to hold a conversation.
7. The skills to manage the service. Start small. MVP.