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Mental Models and Concept Models

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Mental Models and Concept Models

  1. 1. Mental Models & Conceptual Models
  2. 2. 2
  3. 3. Project Eat Fresh Startup hires YOU to design their new site/App! Their concept: the farmer’s market delivered to your door! You will make – A concept model for the site & for customers – A report of top ten findings from user research – An IA (navigation and finding sytem) – Design two key flows – Design homepage and a product page 3
  4. 4. 4 HOW DO USERS THINK?
  5. 5. 5 EXERCISE DRAW A MAP FOR A GROCERY STORE
  6. 6. 6 EXERCISE SHARE
  7. 7. USERS HAVE SURPRISING MENTAL MODELS.
  8. 8. EXERCISE 10 MINS 1.Work in a pair 2.Interview each other on how the shop for food and sundries, 5 minutes each 3.Note what you hear 4.Ask about WHAT, WHY and HOW. • What do they want? • Why do the want it? • How do they find it? • How often do you shop How do you shop for groceries?
  9. 9. EXERCISE 1.Regroup into new teams of four 2.Combine your post its with the group 3.Sort into patterns.. Behavior, items sought, etc 4.Place in empathy map How do you shop? 10 MINS http://answers.oreilly.com/topic/1860-gamestorming-empathy-map/
  10. 10. EXERCISE SHARE
  11. 11. DOES SAFEWAY SUPPORT YOUR TASKS?
  12. 12. DOES WHOLE FOODS SUPPORT YOUR TASKS?
  13. 13. DOES AMAZON SUPPORT YOUR TASKS?
  14. 14. DOES TRADER JOES SUPPORT YOUR TASKS?
  15. 15. MENTAL MODELS Behavioral Conflicting Incomplete
  16. 16. 1 A GAP ANALYSIS HOW COULD WE MAKE A BETTER GROCERY SITE?
  17. 17. First: sort tasks into groups and name them ‣ From Indi Young’s Mental Models
  18. 18. Next: Gap Analysis! map current content and features to the tasks ‣ From Indi Young’s Mental Models
  19. 19. Next: identify opportunities ‣ From Indi Young’s Mental Models
  20. 20. Next: fill opportunities, or chose to ignore ‣ From Indi Young’s Mental Models Outfit picker Casual carpool
  21. 21. EXERCISE MENTAL MODELS
  22. 22. EXERCISE 30 MINUTES 1.Work in your teams 2.Each take a grocery store site and spend 10 minutes creating inventory of products on post its 3.Now map the products to the tasks PENCIL PAPER OBJECTIVES
  23. 23. COMMUNICATE USING CONCEPTUAL MODELS
  24. 24. 2 We explain things with pictures all the time. How to conceive, how to build…
  25. 25. CONCEPT MODEL: a visual representation of a set of ideas that clarifies their meaning for both the thinker and the audience 2
  26. 26. 2
  27. 27. CONCEPTUAL MODELS TO COMMUNICATE TO TEAM 2
  28. 28. User Designer Computer designed by Daniel Shannonfrom The Noun Project Mental model Conceptual model 1. Discover Mental Model 2. Understand system 3. Synthesize into conceptual model System
  29. 29. 2
  30. 30. Overview of key areas and subareas of Via Andrew Hinton @inkblurt Made for University of Michigan
  31. 31. How areas of site interlock Via Andrew Hinton @inkblurt Consider conceptual models over sitemaps
  32. 32. EXERCISE 20 MINUTES Individual 1.Draw a conceptual model for the key areas of the grocery store site, and how they are related to each other 2.Use size, color and shape to communicate. You may want to do a quick sketch first, then a second fuller drawing. PENCIL PAPER
  33. 33. Conceptual Models to Communicate to Customers
  34. 34. ‣ A conceptual model for understanding the Gulf of Mexico Estuaries ‣ Shows how the essential systems are intertwingled. ‣ Conceptual models take what users knows and how the system actually works, and builds a bridge between the two so the user can understand.A conceptual model for understanding the Gulf of Mexico Estuaries http://gulfsci.usgs.gov/tampabay/reports/white/model.html
  35. 35. A conceptual model for explaining a service (mint, roundbuzz)
  36. 36. Another style of conceptual models used to explain “how to”
  37. 37. 3http://www.upworthy.com/privacy
  38. 38. 4 GOAL
  39. 39. WHO DO employees - Estimate better - Deliver consistently
  40. 40. INVENTORY IDEAS
  41. 41. UNPACK IDEAS
  42. 42. 46CONSIDER RELATIONSHIPS
  43. 43. 47
  44. 44. ITERATE
  45. 45. 49 TEST
  46. 46. 5 STUDIO CREATE MENTAL & CONCEPTUAL MODELS
  47. 47. Draw a conceptual model for what can be done on your food delivery site.
  48. 48. Break out ‣ Break into teams of six ‣ Compare concept models ‣ Discuss your project ‣ Make a plan
  49. 49. 53
  50. 50. 5 Q&A HEADER
  51. 51. APPENDIX
  52. 52. notes ‣ This class is rather long. With exercises 3-4 hours. I removed the Indi Young Gap Analysis exercise to get it to two hours. ‣ Consider breaking to two classes, one on mental models and one on concept models, each two hours ‣ Concept model is very hard to teach how to do. Support with videos. ‣ http://www.davegrayinfo.com/visual-thinking-school/ Have class “play along” step by step. ‣ Prerequisite of concept models is a sketching 101 class. ‣ Comparing concept models seemed to help prep class for discussing project.

Hinweis der Redaktion

  • Use this slide for a probing question at the beginning of a discussion or a point you’re trying to make.
  • Sketchbook. 10 minutes. 10 for sharing.
  • Use this slide for a probing question at the beginning of a discussion or a point you’re trying to make.
  • 10 minutes. Don’t call on everyone.
  • Note: safeway knows I’m in palo alto (see flyer) but doesn’t link the store. Quick call out to students: do they see support here for a task? On a scale form 1-10 how well does it match?
  • Who food thinks I’m in san francisco! Quick call out to students: do they see support here for a task? On a scale form 1-10 how well does it match?
  • Quick call out to students: do they see support here for a task? On a scale form 1-10 how well does it match?
  • Quick call out to students: do they see support here for a task? On a scale form 1-10 how well does it match?
  • Mental models are how your users think of the world. They may not be accurate. They may conflict. But they are a worldview worth understanding in order to design.
  • Divide into groups. Have them pool their tasks, group them and name the groups. Then order chronologicaly, and name those phases. Then lay them out on posterboard like the above
  • Pull up one of the grocery sites, and use it as reference
  • Exercise: do this.
  • Exercise: do this.
  • If time, have them create an Indi-style gap analysis.
    If short, do a mental model drawing exercise where they parnter up and draw each other’s project.
  • Most diagrams we use in IA/IxD/UX are already conceptual Diagrams
  • Conceptual Model Critical issues and information needs common to all Gulf of Mexico estuarine research efforts were identified through a series of meetings, workshop presentations and discussions involving representatives from all participating agencies including the EPA’s National Estuary Program, and USGS Chesapeake Bay project. These issues can be categorized under four estuarine system components
    1.) Geology and Geomorphology, 2.) Ecosystem Structure and Function, 3.) Hydrodynamics, and 4.) Water and sediment quality and include the following:
    Geology and Geomorphology
    Seafloor and subsurface mapping (bathymetry, habitat, sediments, seismic, geomorphology)Pre-anthropogenic and historical environmental reconstructionSediment budget and movementEstuary linkage to the Gulf of MexicoLand use, land cover, and urbanization history and mappingDigital elevation, topo-bathy mapping/modeling of drainage basinCoastal change and hazards
    Ecosystem Structure and Function
    Habitat distribution, degradation, loss, and restorationCritical controls on seagrass health and distributionCritical controls on wetland health and distributionHarmful algal bloomsIntroduced (exotic) speciesBenthic and planktonic productivity, carbon and nutrient cycling
    Hydrodynamics
    Storm-water runoffGroundwater inflowNatural and anthropogenic flow alterationChanges in freshwater inflowWater circulation and residence timesWave energy impacts
    Water and sediment quality
    Excess nutrientsSalinityToxic chemicalsPathogensContaminant hot spots (PAHs, DDT, chlordane, dioxin, nickel, chromium, arsenic,tributyl tin, etc.)Sediment/water interface processes
    Each of these system components is clearly linked. For example, changes in hydrodynamics (water runoff, inflow, circulation) will, inevitably, affect water and sediment quality which, in turn, may affect the distribution of benthic habitats such as seagrass beds, which then affects sediment accumulation and transport, and eventually alters bathymetry. As a consequence, fishing resources may decline due to destruction of benthic habitat, changes in bathymetry may alter navigation routes, etc.
    Effective management of coastal resources including estuaries relies upon the ability to examine the consequences of natural and anthropogenic changes on the ecosystem, and the ability to predict how a change in one system component will affect other system components. This predictive ability can only be achieved by developing an understanding of the interrelationships between system components and development of reliable predictive models that aid resource managers in science-based decision making with respect to restoration and regulatory goals. Examining these interrelationships, or establishing links, between system components can be achieved most effectively through an integrated science approach (Figure 1).
    The factors driving the necessity for an integrated science approach are common to most U.S.G.S. science endeavors and include: social and economic factors concerning the use and preservation of estuarine resources; natural and anthropogenic influences resulting in estuarine ecosystem change; the need to plan, execute, and evaluate restoration and regulatory activities; insuring human health and safety; and enhancing science-based decision making.
    Most coastal ecosystems have existing research and monitoring efforts either through local universities and agencies or other federally funded exercises. However, many of these efforts lack the resources or expertise to address large-scale integrated science efforts. While much historical information and monitoring data may exist in a given estuarine location, synthesis and integration of existing data, and acquisition of new data to establish links and develop interpretations and products that reveal these links is a critical missing component of many estuarine research programs.
    Realizing that the state of knowledge of any given estuarine system will vary from place to place, a successful integrated science strategy must be founded on partnerships and collaborative efforts between multidisciplinary teams of U.S.G.S. scientists and the federal, state, and local entities already engaged in research efforts in a given location. Additionally, the science and management approach must be structured to maintain flexibility to accommodate various states of knowledge realizing that critical issues and research priorities will evolve as a project progresses. The primary challenge of an approach to integrated science for adaptive management is to carefully plan and perform integrated field-work and integrated product development that will clearly establish links between system components and provide useful predictive tools for resource managers and scientists.
  • Mint and roundbuzz explain their service to sell it but also to prepare users for the functionality.
  • Bibilios and rightside explain how it works. They remove elements form the process so the user can hold the core elements in their mind.
  • Studio will be to do mental models, gap analysis and conceptual models for thier projects

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