1.
ATLANTIC TELE-NETWORK, INC.
End-to-End Revenue Assurance in
a Group Company Environment
April 12, 2011

2.
Atlantic Tele-Network
We are a telecommunications company that provides
service to under-served markets in North America and the
Caribbean. Through our operating subsidiaries, we provide
both wireless and wireline connectivity to residential and
business customers, including a range of mobile wireless
solutions, local exchange services and broadband internet
services
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3.
ATN Approach
 Build a Diversified Portfolio of Telecom Businesses
 Operate in underserved and niche markets
 Compete effectively through:
 Market tailored service offerings
 Superior customer care
 Empower local management teams
 Acquire – Invest – Enhance
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4.
ATN and Affiliates
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5.
ATN Subsidiaries
Name Region Type
Alltel U.S. Top Ten Wireless Operator providing
CDMA Wireless services
Commnet Rural U.S. Wholesale Roaming operator providing
Wireless – both CDMA & GSM Voice and Data
GT&T Guyana Subscriber service providing offering
Landline, Internet and GSM facilities
BDC / Bermuda HSPA+, CDMA and GSM Wireless
CellularOne Network operator
Islandcom Turks and Caicos 3G GSM Wireless Operator providing
Wireless subscriber service & international
roaming.
Choice U.S. Virgin Internet (WiMax) & 3G CDMA
Islands Wireless Operator
Sovernet Vermont, U.S. Internet and telecom services provider 5

6.
Revenue Assurance Concept
 Revenue Assurance – the use of data quality and
process improvement methods to improve profits,
revenues and cash flows without influencing demand.
(TM Forum).
 Revenue Assurance as a separate department is
becoming more common.
 Cross functional groups within Finance, IT, Network,
Billing and Operations.
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7.
Revenue Assurance Maturity
Level 0: No revenue assurance practices, processes,
policies or tools are in place.
Level 1: Basic revenue recovery consists of ad
hoc, manual audits – small teams or individual
efforts. Some revenue is recovered.
Level 2: Basic project and process management
involving repeatable tasks is implemented.
Level 3: Revenue recovery shifts to revenue
assurance with greater automation.
Level 4: Leakage is quantitatively understood
and controlled. Formal processes and controls
are in place.
Level 5: Revenue assurance shifts to revenue
management. Revenue assurance practices,
processes and tools are analyzed for
performance and continuous improvement.
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8.
Our Original Vision
 Commnet Wireless Revenue Assurance Solution
 Manually driven excel based RA approach
 Outsourced rating and billing vendor
 Manual periodic check on accuracy and completeness
 Limited budget and resources
 Evaluated different approaches
 Hosted
 Licensed
 Hybrid
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9.
Proof of Concept
 POC conducted by cVidya for Commnet Wireless
 Early findings proved to validate early assumptions
 Initial review led to internal process changes
 cVidya RAP approach
 POC discoveries led to quick ROI
 Validated that all revenue streams required review
 Provided enhanced reporting from raw data
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10.
Change in Perspective
 Enter ATN Corporate
 Other subsidiaries were faced with same challenges.
 I.e., Manually driven excel based RA approach
 Business plan to share services/cost to subs.
 Technology allowed for sharing hardware infrastructure.
 Leveraging the license to maximize value.
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11.
Our Current Vision
 Common Revenue Assurance solution
 End to end visibility at a corporate level to all markets
 Consistent reporting across business segments
 Consistently applied metrics for all markets
 Leveraging the combined scale of implementation
 Provide Tier I applications to smaller subsidiaries who
otherwise could not financially access these applications
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12.
Revenue Assurance Guidelines
 CFO and local GM’s are the clients
 Whatever impacts our finances needs control
 Revenue leakage from billing
 Revenue leakage from fraud
 Revenue leakage from provisioning
 Roaming reconciliation for voice and data
 Billing conversion and validation
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13.
Shared Services Concept
 Leveraging the shared services concept
 Sharing of set-up and design across operating units
 Shared Services is not just Revenue Assurance
 Shared data and RA controls
 Company-wide implementations
 Single location for hardware and infrastructure
 cVidya’s approach allowed for single license/multi-market
implementation
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14.
Shared Services Implementation
 Revenue Assurance for all ATN companies
 Created shared services group
 Monitor RA system
 System Administration
 Control Creation & design
 Shared Services is not just Revenue Assurance
 Contracts and compliance
 Roaming and billing
 Testing and documentation
 Fraud initiatives
 Shared knowledge
 Hybrid installations
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15.
Where are we now?
 cVidya / ATN shared services implementations
 RAP – Phased Rollout to subsidiaries
 Commnet Wireless
 GT&T
 Others
 FraudView – active implementation
 BusinessView – active implementation
 RBV – Q4 2011
 Use tools for Billing conversion validation
 Alltel Wireless
 Commnet Wireless
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16.
How are we planning to do it?
 Build and expand controls and measurements
 Share the setup and design between companies
 Use of common footprint to share knowledge
 Use integrated implementation to expedite growth
 Replicate any successes across business lines
 Support other Finance operations
 Audit support (SOX - SAS70, Internal and External)
 Discover ways to use data across enterprise for
dashboard presentation, analytics and reporting.
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17.
Prepare for success
 Review business needs
 Identify areas of revenue and data streams
 Provide risk based assessment, driven by value
 Design documentation to match business needs by
subsidiary
 Gain acceptance from business owners
 Deliver project jointly with cooperation from key
stakeholders at each business
 Provide feedback and cooperation to maximize
functional ROI at a subsidiary level 17

18.
Q&A
ndement@atni.com
mlewandowski@commnetwireless.com
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19.
THANK YOU!
www.atni.com