Banking customer engagement improves with multi-channel innovative solutions with sub second response rate. But additional value, faster payments brings additional risk.Most sophisticated frauds occur across channels but most toolsets are channel focused. Read on to learn how to combat cross-channel and cross-product fraud.

1. Why is fraud persisting, growing even?
. SBI floats proposal for real-time EFM . RBI recommends real-time fraud detection..
CustomerXPs Software Private Limited
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http://www.customerxps.com
8/7/2012 1

2. BANKER’S DAILY
www.customerxps.com/clari5.html - Preventing fraud since 2006
Fraud is here and how! Did you know?
According to India banking fraud RBI recommends remedial measures- Fraud mitigation strategies
survey report released by Deloitte in including all aspects of fraud control viz Detection, Investigation, Deterrence
Feb 2012. Over the last year alone & Prevention.
• 93% indicated that there has been “…implement Fraud Detection Systems
RBI
an increase in fraud incidents Advices and Authorization Systems with Real
• 1 in 2 institutions had Banks time intervention capability…”
encountered more than 50 to…
incidents of fraud
Maintain database of negative profiles
• 1 in every 4 institutions have including applicants, customers, vendors etc.
witnessed at least 100+ fraud Detection basis Monitoring of customer
incidents authentication transactions
• Average loss per incident > 10 lac
• Average value of recovery < 25% of Fraud loss

3. Date: Today FRAUD exposé
WHY IS FRAUD PERSISTING, “You need to much on customer
GROWING EVEN? spend money to education and manual
Banking customer engagement improves with multi- save money.” processes, rather than on
channel innovative solutions with sub second Current fraud remediation automated fraud-detection
methods are not strategic
response rate processes and workflow,"
or scalable
Litan, Gartner VP, says.
76% banks believe customer
"You need to spend money
and employee education is
to save money."
the best way to fight fraud.
But industry analysts beg to Do you agree?
Mail your views to
differ. "They are relying too query@customerxps.com
THE ENEMY IN MUFTI IS
CROSS-CHANNEL FRAUD –
But additional value, faster payments brings why current toolsets fail
additional risk… miserably.
Most sophisticated frauds occur across channels but most
Coming up… Analysts speak up against conventional
wisdom toolsets are channel focused.Tubin from Tower Group
says. "When they(banks) do see fraud, they see the end
result, such as check fraud, and classify it as a fraud that
occurred that way," rather than working their way back to
follow the trail.

4. Date today 00/00/00 NEWS
Who bought in? f. The software solution
should have its own
SBI floats management console to
proposal for real- monitor the administration of
the software.
time fraud mgmt:
g. Fraud Monitoring /
Details below Prevention Software should
a. Real-time Automated comprise of various
Transaction Scanning / management levels like
Monitoring Software / Tool prevention, detection,
for preventing frauds investigation and correction.
b. On the basis of defined h. It should not pose any risk
set of rules, defined risks to normal IT operations in
and set scores CBS.
c. Raises alerts to the i. Central repository of fraud
Branch Manager with types and should have
minimal disruption flexibility to make any
changes later in the rules
d. Software should comply and fraud prevention
Are some of your latest initiatives putting your with regulations and should strategies.
customers and sometimes, employees at risk? Learn judge high risk transactions
based on transaction pattern j. Parameterised review
how a very large Private Bank is creating better options to define set of rules
from historical data.
experiences for its customers and employees! Reach and scores as when
e. The software should
out for the best-of-breed…… required.
maintain database of all
such fraudulent transactions So what’s your next
and alerts for analysis and move… let us know!
Beware: Ad space reporting in future. query@customerxps.com

5. How Clari5 can help
 CustomerXPs Clari5 is a real-time intelligent solution with solutions in key areas of
Customer Experience Management(CEM) and Enterprise Fraud Management(EFM)
 Clari5 gives Bankers the ammunition to connect with customers and create
experiences that are fulfilling and consistent for customers and employees
 Coupled with bleeding-edge real-time capability, the software is capable of
enabling relevant, contextual intelligence extending from conversational interactions
in the front office to preventing frauds at the back office instantly
 Clari5 Enterprise Fraud Management
 is a Customer aware solution that monitors 360 degrees digesting all transactions and actions
 Silo Breaker solution that combats sophisticated cross channel, cross product fraud with real-
time, actionable insights
 Employs intelligent models based on neural network, time series and complex analytics to
deliver insights

6. Call
+91-80-3221 8294
Mail
query@customerxps.com
Visit
http://www.customerxps.com
8/7/2012 6